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NHTSA ID Number: 10109111

Manufacturer Communication Number: NTB16-120

TSB/Document Date: 2017-08-01


Summary

VOLUNTARY SERVICE CAMPAIGN 2013 - 2014 PATHFINDER; CVT INTRODUCTION NissaneBay logo is conducting this voluntary service campaign on certain specific 2013-2014 Pathfinder vehicles to reprogram the TCM and, if needed, inspect and replace the CVT or CVT control valve. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER NissaneBay logo has assigned identification number PC500 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.


Step 8

Figure 2F
9. Print a copy of the screen shown in Figure 3F and attach it to the repair order.
NOTE:
 Make sure to print page 1 of 7 (1 / 7).
 This screen print is used for warranty documentation.
10. Select scroll arrow shown in Figure 3F.
Step 10
Screen print must
show the VIN

Example

Print page 1 of 7 (1 / 7)
Figure 3F
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NTB16-120

11. Select WRITE IP CHARA – REPLACEMENT AT/CVT and then Start.

Step 11

Figure 4F

IMPORTANT: When starting the calibration “write” procedure in C-III plus, and after
selecting Start under Work Support, the C-III screen may only blink.

If this occurs, confirm ASIST is closed and then perform step 11 above.
 If there is still no change: reboot the CONSULT PC, keep ASIST closed, and
restart this procedure from step 1.
 If error “STOPPED, no comm. with ECU” shows when trying to write calibration
data, verify that the vehicle is in park (P).

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NTB16-120

12. Select OK.

Figure 5F

13. Select My Computer.

Figure 6F

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NTB16-120

14. Select DVD/CD-RW Drive (F:)

Step 14

Figure 7F

15. Highlight the File and then select Open.

Figure 8F

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NTB16-120

16. Verify that the serial number (calibration file number) matches the numbers from step 2
on page 38 (see Figures on pages 39 and 40).

If the numbers do not match, call TECH LINE.

17. Select Next.
NOTE: If error message “Stopped, No Comm with ECU” is displayed, confirm that
the vehicle is in Park.

Step 17
Step 16
(Example)

Figure 9F
18. Before selecting Start, follow the directions in Figure 10F.
 Do not follow the directions on the C-III plus screen.

First:
 IGN ON, ENG OFF
 PRESS BRAKE PEDAL
 SHIFT INTO REVERSE (R)
 DEPRESS THROTTLE
PEDAL ½ WAY AND HOLD
Then
 SELECT START on the C-III
plus screen

Figure10F

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NTB16-120

19. Follow the on screen instructions.

Figure 11F
20. Follow the on screen instructions.

Make sure to put the
transmission in Park;
NOTE: a slight delay will occur
before “P” will display on the
instrument cluster

Touch Start = Touch Write

Figure 12F

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NTB16-120

21. After Complete, select End.

Step 22

Step 21

Figure 13F

22. Select Home to return to the C-III plus home screen.

23. Perform steps 6 – 9, starting on page 41.

24. Attach the second screen print to the repair order.
NOTE: Screen prints are used for warranty documentation.

25. Go to the next page.

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NTB16-120

Clutch Point Learning (if valve body was replaced)
1. Start the engine.
2. With C-III plus, select TRANSMISSION > Work Support.
3. Select FWO CLUTCH POINT LEARNING.
4. Perform learning according to on screen instructions.
5. After completion in D position, perform in R position.

Select Learning (Drive Reverse Learning) Procedure (if valve body or CVT was
replaced)
1. Set the parking brake.
2. Start the Engine.
3. Wait 5 seconds.
4. Shift to Neutral and wait more than 2 seconds.
5. Shift to Drive and wait for transmission engagement.
6. Repeat steps 4 and 5, ten (10) times.
7. Shift to Neutral and wait more than 2 seconds.
8. Shift to Reverse and wait for transmission engagement.
9. Repeat steps 7 and 8, ten (10) times.
10. Shift to Park and turn the ignition OFF.

Erase CVT Fluid Degradation Level Data
1. Turn the ignition ON.
2. With C-III plus, select TRANSMISSION > Work Support.
3. Select CONFORM CVTF DETERIORTN.
4. Touch Clear.
5. Clear any DTCs that may have set and then test drive the vehicle.

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NTB16-120

POWERTRAIN CALL CENTER (PCC) AUTHORIZATION

CVT Assembly Replacement Approval Procedures

If P17F0 is stored for CVT replacement:
a. Complete the Powertrain Call Center (PCC) CVT Preauthorization Form in
ASIST.
b. Attach the C-III plus screen printouts showing the VIN and DTC to the
Preauthorization Form.
c. Call the PCC for authorization at 800-973-9992 (opt 2).

If P17F1 is stored and CVT chain inspection indicates CVT assembly replacement
is required:
a. Complete the PCC CVT Preauthorization Form in ASIST.
b. Attach the C-III plus screen printouts showing the VIN and DTC to the
Preauthorization Form.
c. Attach the required video (15 seconds or less) to the CVT Preauthorization Form.

Failure to submit a continuous video showing evidence of chain slip and the
VIN will cause immediate denial of request for CVT unit replacement.

d. Call the PCC for authorization at 800-973-9992 (opt 2).

IMPORTANT: Make sure the video has a clear image of the VIN on the F.M.V.S.S.
certification label (VIN label).

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NTB16-120

PARTS INFORMATION
All of the parts listed below are only “if needed” per the details of this bulletin.
DESCRIPTION
Remanufactured CVT Assembly
VALVE ASSEMBLY-CONTROL
(valve body) (1)
STRAINER ASSY-OIL,
AUTO TRANS

PART NUMBER
For 2WD
310CM-3WX0DRE
For 4WD
310CM-3WX0ERE

QUANTITY

31705-29X0C

1

31728-29X0D

1

1

O-RING; EXTERNAL OIL COOLER
Hose spring clamp
Transmission Cooler Cleaner

22180-9NB0A
16439-7S01D
999MP-AM006P (1)

2
2
As needed

GASKET-OIL PAN
BRACKET (for temperature sensor)
BAND (zip tie for sensor bracket)
SEAL-LIP
WASHER-DRAIN
SEAL, O-RING
(fluid filler plug gasket)

31397-1XF0D
31069-3VX0D
24224-3VX0B
31528-1XZ0A
11026-JA00A

1
1
1
1
1

31526-3VX0B

1

NS-3 CVT Fluid (2) (3)
999MP-NS300P
As needed
(1) Includes QR Label, CD-R, and Control Valve Assembly.
(2) For warranty repairs, NissaneBay logo NS-3 CVT Fluid must be used. For customer pay repairs,
NissaneBay logo NS-3 CVT Fluid or an equivalent is recommended.
(3) Order this item through the NissaneBay logo Maintenance Advantage program: Phone: 877-NISNMA1 (877-647-6621). Website order via link on dealer portal www.NNAnet.com and
click on the “Maintenance Advantage” link

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NTB16-120

CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
PC500

CAMPAIGN (CM) I.D. #

PC500

CAMPAIGN (CM) I.D. #
PC500

CAMPAIGN (CM) I.D. #
PC500

CAMPAIGN (CM) I.D. #

PC500

CAMPAIGN (CM) I.D. #

PC500

CAMPAIGN (CM) I.D. #

PC500

DESCRIPTION
Check DTCs, Check TCM Part Number
(ECM reprogram not needed)

OP CODE

FRT

PC5000

0.2 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Test Drive-OK
(FWD/AWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5001

0.4 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, and Replace CVT (FWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5002

10.2 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, and Replace CVT (AWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5003

11.0 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Chain Inspection, and
Replace CVT (FWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5004

12.6 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Chain Inspection, and
Replace CVT (AWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5005

13.4 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Chain Inspection, and
Replace Valve Body (2WD/AWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5006

2.5 hrs.

PC500C

0.6 hrs.

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NTB16-120

CLAIMS INFORMATION continued

CAMPAIGN (CM) I.D. #

PC500

CAMPAIGN (CM) I.D. #

PC500

CAMPAIGN (CM) I.D. #

PC500

CAMPAIGN (CM) I.D. #

PC500

CAMPAIGN (CM) I.D. #

PC500

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Test Drive, and
Replace CVT (FWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5007

10.4 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Test Drive, and
Replace CVT (AWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5008

11.2 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Test Drive, Perform
Chain Inspection, and Replace CVT
(FWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC5009

12.8 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Test Drive, Perform
Chain Inspection, and Replace CVT
(AWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC500A

13.6 hrs.

PC500C

0.6 hrs.

DESCRIPTION
Check DTC's, Check TCM Part
Number, Perform Test Drive, Perform
Chain Inspection, and Replace Valve
Body (2WD/AWD)
Perform TCM Reprogramming
(if needed)

OP CODE

FRT

PC500B

2.7 hrs.

PC500C

0.6 hrs.

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NTB16-120

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TSB/Document ID: NTB16-120

Replacement Service Bulletin Number:

MFR Communication Date: 2016-12-06

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE

MFR Component System:

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