NHTSA ID Number: 10071459
Manufacturer Communication Number: 24-02-03
TSB/Document Date: 2016-06-17
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
21
Crimping On Contact
Contact/Connector
(Incorrect Poling)
Contact/Connector
(Pushed Back)
Wiring (Trapped)
Wiring (Abraded)
Wiring Node
Electrical Screw
Connections
Connector
Housing/Connector
Coupling
Wiring Routing (Too
Short, Too Long)
12
13
22
23
24
25
26
27
28
29
30
Unsatisfactory
Appearance
31
Discoloured
32
Wavy, Warped
33
Corrosion
38
Standard Equipment
Missing
Description
All mechanical defects not covered by codes 11 to 18 and 38. Examples: All dimensional,
machining and installation faults such as too short, too long, too hard, too soft, bent, sharpedged, badly welded, incorrectly or incompletely installed, incorrectly connected, not secured,
lack of oil or grease, pulling to one side.
Faulty adjustment of adjustable components. Examples: Door window guide out of adjustment,
maladjustment of transmission selector fork, adjustment of front hood latch
Example: Door panels which do not match in colour
Radial and lateral run-out of all rotating parts, out-of-round condition, vibrating, grabbing, and
wobbling. Example: Brakes pulsating
Burnt, burnt-through, slipping. Example: Clutch slipping
Cracks and tears in all vehicle parts. Examples: Broken valve, piston pin having hairline crack,
torn out threads, deteriorated rubber seals
(Not for electrical malfunctions). Examples: Strut – internal damage, clutch not separating, no
torque in transmission within driving ranges, automatic transmission does not shift, jumps out of
gear, poor synchronization, lines and/or hoses blocked
All moving parts which stick, jam, are too tight, seized, locked, difficult to shift, rubbing,
insufficient play, do not engage or disengage properly. Examples: Seized or scored pistons,
door hinges
Excessive wear, scored, grooved, no tension, too much play. Examples: Loose valve seats,
pulled out studs, too much play in bushings or bearings
Excessive noise, if not possible to code under exact cause such as knocks, rattles, buzzes,
squeaks, rumbles, poor tone. Examples: Noisy clutch release bearing, squeaking shock
absorber
Badly crimped onto insulation or wiring pulled out of contact
Incorrect poling, in wrong housing chamber
Pushed back in connector housing, loose; pushed back on electrical component, loose.
Trapped, short circuit
Abraded, short circuit
Wiring loose, detached, open circuit
Nut/bolt loose, missing
Only partially connected to electrical component, open circuit
Wiring too short/too long
All visible defects in body trim and chrome, appearing scratched, loose, detached, frayed,
shrunk, worn through, blistered, flaked, or dimpled (not paint). Examples: Poor chrome plating,
peeling or blisters in chrome, trim flaws
Faded, spotty, milky, opacity in glass – applies to rubber, plastic, textiles and glass (not paint).
Examples: Discolouring of mirror, unevenly discoloured upholstery, bubbles in windshield
lamination
Creased, distorted, swollen (applies to rubber, plastic and textiles). Example: Wrinkled interior
trim
All signs of corrosion on metal parts. (Does not apply to rust on painted body parts – see paint
damage categories.)
Standard equipment which was not installed during production
Volkswgen Group Canada, Inc.
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277
FORWARD
Warranty Policies and Procedures
39
Software Fault
40
Electrical Defects
49
Unpleasant Smell
50
Leaking
51
Wind Noises
Special Repair On
Factory Demand
Black Smoke, Blue
Smoke
Vehicle Towed To
Dealership By Roadside
Assistance Or By An
Independent
55
61
88
Electrical defects or defective electronic components (if not covered by other damage
categories)
Example: Crankcase leaking oil at mating surface, shock absorber leaking, water leak at
windshield weather-strip, leaking on rim, loss of fluid or air from enclosed chamber or ingress of
water.
Rustling, howling, whistling, hissing
Volkswgen Group Canada, Inc.
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278
FORWARD
Warranty Policies and Procedures
14.3 SAGA Claim Types
Claim Type Description
New Vehicle Limited Warranty- After Delivery
New Vehicle Limited Warranty- Before Delivery
Federal Emissions Claim
Certified Pre-Owned Claim
Customer Assistance (Technical Goodwill)
Customer Assistance (Marketing Goodwill)
Customer Care Buyback*
Customer Care Goodwill (Technical)
Customer Care Recall Related
Customer Care Warranty (Extension)
Disclosure Claim
Enhanced Coverage (Demo Extension)
Free Maintenance After Delivery
Corrosion Claim
Paint Claim
Paint Claim Before Delivery
Powertrain Claim
Recall After Delivery
Recall Before Delivery
Service Part Warranty- Outside New Vehicle Limited Warranty
Stock Part Claim
Special Claim After Delivery
Special Claim Before Delivery
Accessories Installed Prior to Retail Sale
Accessories Sold Over the Counter
Summary Claim
Transportation Claim
Volkswgen Group Canada, Inc.
BACK
279
FORWARD
SAGA Code
110
910
1E1
G10
210
2CM
1BB
2CC
7CC
1CC
9DC
S10
1MA
160
150
950
1PT
710
790
121
131
1SP
9SP
12i
13i
1SC
9T1
Warranty Policies and Procedures
14.4 Vendor Codes
14.4.1 Vendor Codes, Windows
Manufacturer
AGC Automotive Europe
AGC Automotive Mexico
AGC Automotive Ungarn
AP TECH
ASAHI
AUTOTEMPLEX
Covina / Saint-Gobain-Sekurit Portugal
Crinamex / VITRO
Dura Automotive
Dura Salgglas
DURACAM
Fuyao
Glaströsch
Guardian
Nordlamex / Pikington
Pilkington
Pilkington – DOT233
Pilkington – DOT17
Prevent
RIOGLASS / Starglas
SAINT-GOBAIN-SEKURIT
SAINT-GOBAIN-SEKURIT – DOT39
SAINT-GOBAIN-SEKURIT – DOT57
SAINT-GOBAIN-SEKURIT – DOT211
SAINT-GOBAIN-SEKURIT – DOT615
SAINT-GOBAIN-SEKURIT – DOT617
Sekurit
Shatterpruffe
SIV
Soliver
Splintex
TAMCAM
Volkswgen Group Canada, Inc.
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280
Vendor Code
6AJ
ZFF
AHX
ZFF
AJF
3JZ
CV4
ZVY
DU1
DH4
TD9
4FA
GTA
GA1
SV3
DVO
AO8
PA1
RGF
RG1
SEO
AO9
SE9
CM3
ZRK
UPE
SEO
6VW
SV3
SV6
6AJ
TMC
FORWARD
Warranty Policies and Procedures
14.4.2 Vendor Codes, Light Bulbs
Manufacturer
GE (General Electric)
Hella
Jahn
Narva
Osram
Phillips
Spahn
Sylvania
Toshiba
Tungsram
Volkswgen Group Canada, Inc.
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281
Vendor Code
JAO
HLO
JAO
NV2
OSO
PHO
SPO
ZTV
TL6
TMO
FORWARD
Warranty Policies and Procedures
14.4.3 Vendor Codes, Valve Springs
Colour (Manufacturer)
Green (Muhr and Bender)
Yellow (Isringhausen)
White (Scherdel GmbH)
Blue (Pemovna Hostivar)
Volkswgen Group Canada, Inc.
BACK
282
Vendor Code
MUB
JRH
EXO
YP6
FORWARD
Warranty Policies and Procedures
14.4.4 Vendor Codes, Campaigns
Description
Fuel supply line clamp
Seat heater
Seat heater
Tie rod securing nuts
EGR cooler
Fuel pump
Side airbag wiring harness
Crankcase breather hose
Catalytic converter
Brake light switch
ECM software flash
Washer bottle tab/under hood supply
line
OM insert for TPMS
RVUTB – Software update
RVUTB – Headlights remain on in full
sunlight
Wiper motor
Brake vacuum line
Headlamp caps / Park assist sensors
Air plenum service
Headlamp inspection / modification
Park assist sensors
Seat heater
Seat heater
Fuel supply line
Fuel supply module
Rear door lock rods
Seat heater
Hazard switch
Seat heater
Volkswgen Group Canada, Inc.
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283
M1
M2
M3
M5
M6
M7
M9
N2
N3
N4
N7
Code
M100
M200
M300
M500
M600
M700
M900
N200
26D8
N400
26E1
N8
92B9
3ME
N9
O2
06A1
24L8
WWO
VWE
OK
97M4
WWO
P6
P7
P8
P9
Q8
R1
R2
R3
R4
UU
VT
VV
VX
VZ
P600
P700
94C9
66C8
94D2
91C7
74B9
74B8
20N4
UU00
VT00
VV00
VX00
VZ00
VWE
VWE
MJ5
WWO
3EO
ATW
RWT
RWT
TJ5
KTO
3ME
RWT
MRO
RWT
FORWARD
Vendor Code
3ME
RW1
RW1
WWO
MC4
VDO
WWO
ECO
3ME
WWO
WWO
Warranty Policies and Procedures
14.5 Service Activity Codes
Singular or 1 side
Plural or 2 sides
01
03
05
07
09
11
13
15
17
19
21
23
25
27
29
31
33
35
37
39
41
43
45
47
49
51
53
55
57
59
61
63
65
67
69
71
73
75
77
79
81
85
87
89
91
93
99
02
04
06
08
10
12
14
16
18
20
22
24
26
28
30
32
34
36
38
40
42
44
46
48
50
52
54
56
58
60
62
64
66
68
70
72
74
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TSB/Document ID: 24-02-03
Replacement Service Bulletin Number:
MFR Communication Date: 2010-06-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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