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NHTSA ID Number: 10071459

Manufacturer Communication Number: 24-02-03

TSB/Document Date: 2016-06-17


Summary

SUMMARY TO BE PROVIDED ON A FUTURE DATE.


A Customer Advocate will carefully gather and review all facts relating to the customer's request for assistance and verify brand
loyalty. This will include a discussion with the dealership(s) involved and / or the FOM as deemed appropriate. The Advocate will
then inform the customer whether further assistance can be provided and explain the reasons for his / her decision, or they may
ask the dealer to contact the customer directly.
If the VolkswageneBay logo Customer Advocate does not resolve the customer's complaint or if the customer does not wish to present his
or her complaint to VolkswageneBay logo, the customer may want to take advantage of the mediation and arbitration services of the Better
Business Bureau or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) (See Section 12.6.2, “Arbitration Prevention”). In
some rare cases, customers may even consider the court system.

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Warranty Policies and Procedures

12.2 Customer Loyalty Assistance Program (Goodwill)
12.2.1 Basic Terms for Goodwill
The Customer Loyalty Assistance Program (hereafter referred to as “goodwill”) empowers each dealer to take care of loyal
customers by assisting when the situation is suitable for an offer of goodwill. The goal of the program is to allow dealers as well as
VGCA to make the right business decision, on a case-by-case basis, when recognizing a loyal customer. The terms of the
program may change at any time. In general:

An on-the-spot decision can be made for loyal customers who are within 5 years/100,000 km’s and when cost sharing
passed onto VolkswageneBay logo does not exceed $900.
Dealers can also make partial goodwill offers to loyal customers outside of these parameters; however, the FOM must be
contacted prior to the offer for pre-approval supported by an authorization number.

Program Highlights
1. This program is designed to recognize customer loyalty, not as a way to extend warranty.
2. Cost sharing is key. Goodwill costs should either be split between the customer, dealer, and VGCA; between the
customer and dealer; or even between the customer and VGCA.
3. Marketing goodwill claims (claim type 2CM) are valid anytime during the ownership up to 8 years 160,000 km to offer a
gift.
4. Technical assistance claims (claim type 210) to assist on repairs can be offered only up to 75% of the total repair cost
and after 4 years 80,000 km and only up to 6 years or 120,000 km.
5. Please remember that the limits for goodwill are for exceptional loyalty only.
6. Your FOM as well as VGCA will monitor goodwill claims processed in order to provide dealer coaching and feedback.
Determining Participation
Once you’ve decided to extend goodwill, please work with your customer to determine what percentage of the repair costs will be
covered by each party. Questions and conditions to be considered when determining levels of dealer and corporate participation
are outlined in Section 12.2.2, “Determining Goodwill Eligibility.”

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12.2.2 Determining Goodwill Eligibility
Questions for Evaluation of Goodwill
The following consists of a list of questions to ask when considering offering goodwill. Dealers should also take these factors into
account when establishing participation from each party.





Does the customer generally go to VolkswageneBay logo dealerships for repair and major maintenance work, only oil changes or
only for warranty repairs?
Has the customer (or their family) owned more than one VolkswageneBay logo vehicle?
Has the customer experienced multiple warranty issues during ownership?
Does the customer feel that this vehicle failure occurred prematurely and do you agree or disagree?
Does the customer maintain and service their vehicle as recommended by VolkswageneBay logo?
Overall, is participation with this repair the right thing to do?

Note: These factors are intended to be a guide only; some of these may not apply while other factors may also be considered.
Exclusions from Goodwill
The following is a list of conditions / issues which would receive NO consideration for goodwill:















Denied warranty claims
Cars not yet sold
Issues related to a flaw in PDI
Repairs which can be claimed under any active, applicable vehicle or parts warranties, campaigns, extended warranties,
recalls, etc.
Loaner Car Program substitute
Repeat repairs caused by dealer workmanship
Repairs for vehicles covered by a Service Contract or other used car warranties
Repairs resulting from unauthorized alteration / modification of the vehicle
Repairs related to damage caused by accidents (collisions) or fire
Repairs resulting from lack of maintenance or improper maintenance
Repairs resulting from failure to comply with the manufacturer’s scheduled maintenance requirements
Assistance towards a vehicle imported into Canada from another market
Assistance towards a vehicle currently owned by a used car dealership
Assistance towards a vehicle purchased used from an independent dealership
Assistance towards a vehicle over 8 years old or with more than 160,000 km
Assistance towards a vehicle with a salvage or totalled title (written off vehicles)

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12.2.3 Description of Assistance Allowance
Marketing Assistance
Dealers and VGCA may participate in the actions listed below in order to acknowledge a repair, experience, or event. Customer
experience, vehicle age, mileage, and nature of repair (if applicable) should be considered when determining the amount of
assistance (see Section 12.2.2, “Determining Goodwill Eligibility”).





Provide a gift / accessory / merchandise / dinner (service number X091)
Offer customer a free maintenance or dealer credit up to $250.00 (service number X091)
Cover a vehicle payment for an extended down time (service number X092)
Give customer a Loyalty Certificate towards a new vehicle purchase (service number X093)
For assistance given due to a part being on back order (service number X094)
Provide a loaner vehicle (service number LOAN)

Technical Assistance
Dealers and VGCA may offer a percentage of reimbursement for a repair of a vehicle whose owner is deemed loyal to
VolkswageneBay logo. Customer experience, vehicle age, mileage, and nature of repair (if applicable) should be considered when
determining the eligibility of the customer and the amount of assistance (see Section 12.2.2, “Determining Goodwill Eligibility”).





Offer percentage from dealer on parts or labour and have customer pay the balance
Offer percentage from manufacturer on parts or labour and have customer pay the balance
Offer percentage of entire repair coming from dealer and the customers pays the balance
Offer percentage of entire repair coming from manufacturer and the customer pays the balance
Offer a 3 way cost sharing where customer, dealer and manufacturer pays a portion
Maximum 75% assistance for exceptional cases

Loaner Assistance

Offer partial or full goodwill on loaner for loyal customer for major customer pay repair
Option to top up loaner during warranty for loyal Phaeton or Touareg customer

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12.2.4 Goodwill Claim Coding
Coding in SAGA
1. Saga will not accept technical goodwill claim type 210 during the New Vehicle Limited Warranty. If the component is
covered under normal warranty (LNVW, Power train, Emission or Paint or Corrosion) since that is the correct way to claim
the repair.
2. Saga will accept marketing goodwill claim type 2CM using Service number X091, X092, X093 & X094 during the Limited
New Vehicle Warranty. The goal is to help restore the faith of a loyal customer when a major concern affects their
perception of the brand.
3. Saga will also block technical goodwill assistance claim type 210 once a vehicle is over 120,000 km’s or 6 years.
4. Saga will only allow marketing goodwill claim type 2CM beyond 6 years or 120,000 km’s and should be limited to truly
loyal customers.
5. Saga will not accept claim type 210 for use in claiming repairs related to the Window Clip Warranty Extension. (PID 5730Model year 2003 to 2005 exclusively).
6. Saga will also stop 210 claims type for PID 5730 for vehicles older than 7 years (84 months). No assistance possible
beyond this time limit for this item.
7. Saga will stop claim type 210 for any diagnostic. Goodwill is not designed to pay for diagnostics.
8. Saga will only accept up to 75% assistance on behalf of the factory for claim type 210 on any technical goodwill as it is
designed to support cost sharing on parts and labour. Customer participation is highly recommended beyond warranty for
any type of repair.
9. Saga will accept 100% on marketing goodwill for gifts, loaners, and loyalty vouchers. This is to prevent dealers to be
forced to participate on gifts. Less than 100% is highly encouraged and appreciated.
10. Effective October 1st 2009 service number CAWE, CAWF and CAWG are no longer valid in SAGA
Old Service Number

NEW Service Number

Purpose

CAWE

X091

Gift, dealer credit

CAWF

X092

Vehicle payment

CAWG

X093

Other / Loyalty Voucher

***NEW***

X094

Parts Back Order issues

Old Outside Labour Operation Code

NEW Outside Labour Operation Code

CAWE 10 00

X091 CA 00

CAWF 10 00

X092 CA 00

CAWG 10 00

X093 CA 00

***NEW***

X094 CA 00

Marketing (Non-technical) assistances: ***Max 100% - valid after delivery up to 8yrs/160,000 km’s***
Claim Type: 2CM
Service Number: X091 for a gift, X092 for a vehicle payment, X093 for a voucher & X094 for parts B/O issues.
Damage Code: Use “0010” (and “K21” in “Removed part” field).
Labour Operation: Use the Outside Labour field and add the total amount.
Comment: This field must be properly filled to reflect the reason for offering assistance.
Technical assistance: ***Max 75% - for vehicle outside 4yrs/80,000 km’s yet below 6yrs/120,000 km’s.***
Claim Type: 210
Service Number: Use valid Service Number.
Damage Code: Use appropriate Damage Code (and “Removed part” field)
Labour Operation: Use applicable labour operation(s) and VolkswageneBay logo part number(s).
Participation: On the goodwill self authorization tab, fill in all four fields (Example “50” for 50% or “25” for 75%). If the outside
labour and material do not apply, enter zeros (“0”).
Comment: This field must be properly filled to reflect the reason for offering assistance.

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Loaner assistances: ***valid up to 6 years or 120,000 km’s***
Claim Type: 2CM
Service Number: LOAN
Damage Code: Use “0010” (and “K21” in “Removed part” field).
Labour Operation: Use Outside Labour field and add the total amount.
Comment: This field must be properly filled to reflect the reason for offering assistance.
Note: Marketing goodwill cannot be processed on the same line as any technical repair or technical goodwill. Dealers must
submit all 2CM claims using a separate line as these funds are absorbed by VolkswageneBay logo Group Canada Inc.

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12.3 Loaner Vehicles
12.3.1 Service Loaner Vehicle Program
The Service Loaner Vehicle Program policies apply to all VolkswageneBay logo vehicles with the exception of special policies for loaner
vehicles which apply to Phaeton customers (refer to Section 12.3.2.1, “Loaner Vehicle Policy for Phaeton Customers”).
Service Loaner Vehicle Program
The Loaner Vehicle policy is applicable in conjunction with warranty repairs performed under the New Vehicle Limited Warranty
(NVLW). VolkswageneBay logo dealers are encouraged to provide the retail customer with a free loaner vehicle in most cases when a
vehicle is still within the terms of the NVLW and where a repair cannot be completed the same day.
If a repair can be completed the same day the dealer should consider offering a shuttle service. Loaner vehicles are not to be
provided on same day repairs.
Conditions for Reimbursement
For vehicles covered under the NVLW, a loaner vehicle will be reimbursed:


if a repair requires longer than a full working day, but only until the repair is completed,
if the breakdown renders the vehicle inoperative or unsafe and occurred at a time which did not allow the dealer to
schedule the repair for completion that same day,
if a warranty repair cannot be completed on the same day because a needed part is not in dealer inventory. This applies
only in those cases where parts are:
o On RED Order. The PDC may cancel a RED Order due to the fact that a part in transit would arrive more quickly
than if the part was placed on RED Order. Supporting documentation such as a screen print substantiating the
RED Order cancellation will serve as acceptable documentation if the situation qualifies for a daily rental.
o On VolkswageneBay logo's Daily Warranty (code 89) backorder to its dealers. See Section 12.7.3, “Code 89 Part Orders.”

Loaner vehicles cannot be provided to repairs only covered under the Corrosion Perforation Limited Warranty, Powertrain Limited
Warranty, Certified Pre-Owned Limited Warranty, VolkswageneBay logo Parts and Accessories Warranty, and VolkswageneBay logo Limited Lifetime
Warranty and during scheduled maintenance services or for a parts backorder situation where the vehicle is outside the NVLW.
Vehicles used for commercial purposes (including, but not limited to taxis, couriers, and driver education) are cannot be provided
with a loaner vehicle.
Amount of Participation by VGCA
VolkswageneBay logo will participate in the expenses for a loaner vehicle in the amount of $30.00 (CAD) per day for the number of days it
takes to complete the repair, except for dealers participating in the VolkswageneBay logo Customer Service Loaner Program.
For dealers participating in the VolkswageneBay logo Customer Service Loaner Program, the loaner reimbursement will be paid $35.00
(CAD) per day for the number of days it takes to complete the repair.
Dealer Participation
Participation by the dealer is defined as 2 or more VolkswageneBay logo service loaners involved dealership loaner service, under
provisions of the VolkswageneBay logo Customer Service Loaner Program Official Rules, at any given time.
Documentation
The dealer must retain all required documentation to justify a loaner vehicle including, but not limited to, the following:

The repair order containing consistent and correct information. The in-out punch time and open-close date of the repair
order must correspond to the amount of days for which the loaner is claimed. The loaner reimbursement amounts may
NOT be claimed on the same repair order line as the warranty repair. It may be contained in the same repair order
document, however all loaners must be claimed on a separate line. As well, the loaner may NOT be claimed on line 01
as it should be reserved for main repair operations.
Parts ordering records (including the date part ordered and date part received, packing slip, etc.) that support the need for
a loaner vehicle (if applicable), such as back-order records to verify that VolkswageneBay logo could not supply parts for the vehicle
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when needed. In case of a RED Order, record the FedEx tracking number on the repair order to support the date of
receipt of the RED Ordered part.
A copy of the rental invoice or loaner agreement with the customer's signature that shows the customer's name, address,
a cross reference to the repair order, the date and time the vehicle was provided to the customer and the date returned. A
rental invoice or loaner agreement is required whether a dealership-owned loaner vehicle is used or one is provided from
a licensed car rental agency.
Loaner Vehicle Claim Coding
Claim Type:

1SP

Service Number:

LOAN

Labour Operations

Refer to Section 14.6, “Outside Labour Operations for SAGA Coding.”

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12.3.2 Loaner Vehicle for Phaeton Customers
12.3.2.1 Loaner Vehicle Policy for Phaeton Customers
The following Loaner Vehicle policy is applicable in conjunction with warranty repairs performed under the New Vehicle Limited
Warranty (NVLW) for Phaeton customers only.
Loaner Vehicle Policy
VGCA will participate in the expenses for a loaner vehicle for Phaeton customers only in the amount of $35.00 CAD per day for
the number of days it takes to complete the repair. This rate applies to VolkswageneBay logo Customer Service Loaner Program and NonVolkswagen Customer Service Loaner Program loaner vehicles.
Claim Coding
Use Claim Type 110 for loaner vehicle claims for Phaeton repairs performed under the NVLW.
Documentation
All claims must be substantiated with appropriate documentation, including a copy of the rental invoice or loaner agreement with
the customer's signature that shows the date and time the vehicle was provided to the customer and the date and time returned.
Loaner Vehicle Specifications
VGCA recommends that all VolkswageneBay logo dealerships provide Phaeton customers with a Touareg or Passat 4 motion from the
VolkswageneBay logo Customer Service Loaner Program to be used as a loaner.
Phaeton Customer Treatment Program
Loaner vehicles are also available to be partially reimbursed under special circumstances for VolkswageneBay logo Phaeton customers.
Please refer to Section 12.3.2.2, “Phaeton Customer Treatment Program.”

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12.3.2.2 Phaeton Customer Treatment Program
Through the Phaeton Customer Treatment Program, VGCA has established the following special reimbursement options for
Phaeton owners while their vehicle is within the NVLW period.
Pick-up and Delivery Service
Partial reimbursement of labour is available for dealership personnel when it is required to pick up and deliver the customer's
vehicle when a maintenance service or a warranty repair is to be performed under the terms and conditions of the NVLW.
Claim Coding Specifications
Claim Type:
1SP
Service Number:
PUDL
Damage Code:
0011
Outside Labour Operation:
PUDL 10 00
Outside Labour Amount:
$30.00 CAD
The $30.00 CAD represents payment for one (1) round trip and is eligible only one (1) time per service.
Loaner Vehicle for Maintenance Service Visit
The customer is eligible for a loaner vehicle when their Phaeton is at the dealership for scheduled maintenance services during
the NVLW period.
Claim Coding Specifications
Claim Type:
1SP
Service Number:
LOAN
Damage Code:
0011
Outside Labour Amount:
$35.00 CAD
The following terms apply to the loaner vehicle which will be provided to the customer:


Loaner vehicle must be a late model VolkswageneBay logo or comparable vehicle.
The Phaeton owner's selling / servicing dealer is to provide the loaner for a maintenance service visit. The customer must
pick up the loaner vehicle – VGCA will not pay for the loaner to be delivered to the customer.
All claims must be substantiated with appropriate documentation, including a copy of the rental invoice or loaner
agreement with the customer's signature that shows the date and time the vehicle was provided to the customer and the
date and time returned.

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12.4 Roadside Assistance
12.4.1 General Policies
The following information is provided to help dealers assist customers who require roadside service or have encountered roadside
information issues. Roadside Assistance must be contacted for ALL roadside issues.
Roadside Assistance Coverage Period
Roadside services are offered to all VolkswageneBay logo vehicles (except the WinnebagoeBay logo Rialta, WinnebagoeBay logo Vista, and Itasca Sunstar) for
the following model year vehicles during the respective coverage period:

MY 2010 and newer vehicles: 4 years or 80,000 km, whichever occurs first*
MY 2005-2009 new vehicles: 4 years, regardless of km*

*Beginning from the vehicle’s original in-service date which is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date
such vehicle was first placed in service.
Coverage Specifications
To obtain service, the owner must provide the following information:




The VIN number
Year, model, colour and license-plate number of vehicle
Area code and phone number from which they are calling
Exact location of the vehicle (street address and nearest intersection)
Type of service required or a brief description of the problem

Claiming Tow-Ins Under Warranty
Tow-in situations cause high customer dissatisfaction and are required to be reported promptly to VGCA. Please refer to Section
6.6.1, “Tow-Ins, Claim Coding,” for instructions on properly claiming warranty repairs requiring a tow-in.
Roadside Assistance
Service Provider

Club Auto

Telephone Number

1-800-411-6688

Provided Roadside Assistance Services

Towing, battery jump start, flat tire service, lock-out, fuel
delivery service, emergency winching
MY2002-2009: Towing to nearest authorized VolkswageneBay logo
dealership or authorized VolkswageneBay logo service facility

Towing Limitations (see Towing for details)

~

MY2010 : Towing to preferred dealership within 50 km or to
the nearest authorized VolkswageneBay logo dealership or
authorized VolkswageneBay logo service facility

Roadside services provided at no charge when
YES
1-800 number is used
If 1-800 number is not used

$100 maximum - Reimbursed by Club Auto

Trip Interruption Benefit Maximum
Reimbursement (reimbursed by Customer
Care)

MY2002-2009: Up to $500 if disablement occurs more than
160 km from home
MY2010~: Up to $300 if disablement occurs more than 160
km from home

Program information location

Owner's Guide and Owner's Warranty booklet

Towing claims paid by Warranty

No

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Certified Pre-Owned Vehicles
Certified Pre-Owned warranties purchased on or after January 1, 2000 are offered roadside services for 2 years, regardless of
km, beginning with the expiry of the original coverage (i.e., NVLW) or the sale date of the Certified Pre-Owned warranty,
whichever comes last.

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12.4.2 Towing
12.4.2.1 Towing for All Models except WinnebagoeBay logo Rialta, WinnebagoeBay logo Vista, Itasca Sunstar
Towing through Roadside Assistance is applicable to retail customers when a VolkswageneBay logo vehicle covered by the NVLW is
unsafe to drive or inoperable due to a defect in material or workmanship. Towing is covered only when a VolkswageneBay logo vehicle is
towed to the nearest authorized VolkswageneBay logo dealer.
Roadside Assistance must be contacted for reimbursement of towing. Do NOT submit a SAGA claim.
Roadside Assistance towing service is provided by:
Club Auto: 1-800-411-6688
Refer to the 24-Hour Roadside Assistance Owner's Guide for complete details on coverage.

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12.4.2.2 Towing for WinnebagoeBay logo Rialta, WinnebagoeBay logo Vista and Itasca Sunstar
If a WinnebagoeBay logo Rialta, WinnebagoeBay logo Vista, or Itasca Sunstar cannot be safely driven due to a defective VolkswageneBay logo covered
component or if continued driving may result in additional damage or failure due to a warranted VolkswageneBay logo component, VGCA
will cover the cost of towing to the nearest authorized VolkswageneBay logo dealer. This is a special warranty program, so it is crucial that
the following claim processing be utilized:

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TSB/Document ID: 24-02-03

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  • WHY CHOOSE THE 2025 CR MAX -Upgrade the latest diagnostic capabilities for all vehicles after 1996: upgrade to 49+maintenance services; 46 extra specific functions; real all systems/all control modules diagnose; over 40K+ bidirectional actuation tests for diagnosing all control moduels of cars; Powerful full OBD2 Functions; built-in ECU Coding for BMWeBay logo/ AudieBay logo/ VWeBay logo/ RollsRoyce; Fr ee V.A.G Guide Function; Battery retistration for new battery adaptation and more. It covers all vehicle diagnostic services and some special professional vehicle maintenance servces, assists you to do home DIY vehicle maintenance or car repair as a pro technician.
  • NEWEST IN INNOVATION FULL OBD2 SERVICES- iCarsoft auto car diagnostic scanner compatible with CAN-FD, CR MAX can do it all-reads and clears trouble codes, ALL SYSTEM DIAGNOSIS such as engine, transmission, ABS and airbag etc. CR MAX code reader for all cars can perform I/M Readiness, Live Data, Freeze Frame, Vehicle Information, Monitor Test, On-Board Monitor, E vap System Test,O2 Sensor Test,DTC Library Lookup,etc. (Warm Tips: If you car is after 2023,please contact us for compatibility; 3. It comes with 16PIN OBD2 diagnostic adapter, please check your car diagnostic socket if it is 16pin socket, if your car is 14pin diagnostic socket please contact us for the solution.)
  • 49 RESET+ 46 SERVICES- Performs: Oil Reset, EPB,SAS,Throttle, D-P - F, Battery, ABS, Injector, TPMS, Suspension, AC, Head Lamp, Body Stablity, Engine, Tramsmission, Airbag, Seat, Door-Win-Roof, Fuel Pump, Door, E-G- R.+21 NEWEST SERVICES( Need update scanner)-AdBlue, Clutch, Crankshaft, High Voltage BatteryeBay logo, Cruise Control, NO xSensor, Rain Sensor, Stop And Start, Turbocharger, Head Up Display, Radar Camera, Vehicle Setup, Cyliner Misfire Check,Speedlimitassist, ControlUnitReset,OxygenSensor, Seatbelt. Extra 46+ extra services based on car brand.(Tips: Quantity of reset/ calibration fucitons are based on car system that your vehicle model has)
  • REVOLUTIONARY 40000+BIDIRECTIONAL ACTIVE TESTS: Upgraded CR Max scanner equip with numberous of actuational test items for covering all available vehicle control modules, no longer only do simple light test or window test like other scanners, performs hardware modules test and software control modules test for checking car units or new updated control moduels work well or not after maintenance/ repair/ re-installation/ control system updated (Example for Benz- Roller Sun Blind test; Backup Camera test ;Self-test; EPB test; Transport Mode test;Boost Pressure Positioner test; Fuel Pump test; AND MORE!!).(Warm tip: The available test items are based on control modules your car has)
  • ECU CODING+ BATTERY REGISTRATION- Powerful ECU Coding service for BMWeBay logo/MINIeBay logo/RollsRoyce / AudieBay logo/VWeBay logo/Seat/Skoda/BentleyeBay logo/BugattieBay logo/LamborghinieBay logo, Improves Engine Power Performance and Optimizes Fuel Efficiency and Match New Hardware Unit to car and Customized a comfortable Driving Modes and Fixes & Updates Original Software Bug. The battery test function for checking car battery health, perform battery reset (BMS ) for replacing a damaged or aging car battery with a new one and register new battery to car ECU
Bestseller No. 3
iCarsoft CR Pro+ All System Diagnostic Bidirectional Scan Tool for All Cars, 49 Resets+46 Extra Services+Active Test OBD2 Scanner+ECU Coding for BMW/Audi/VW-Oil/ETC/EPB/BMS/TPMS, etc. Free Update
  • 【WHY CHOOSE CR PRO+】COST-EFFECTIVE BIDIRECTIONAL OBD2 SCANNER, COST 80 LESS THAN CR MAX, WITH THE SAME maintenance services as CR MAX, 49 Reset + 46 Brand-Specific services & ECU coding( for AU DI/BM W/ V W ONLY), OEM-level active tesing, multi-systems diagnostic(More than 4 basic systems), powerful full OBD2 functions. 2.0 GHz 4 core CPU, 16GB memory .Warm Tip: Some car models with FCAeBay logo gateways, causing scanners failed diagnostic, please contact us for additional FCAeBay logo adapter (please check the details in the following description)
  • 【CONTACT US TO CONFIRM 】Few models need a special adapter cable, which will be available soon, please contact us for check if you are the following models: (2018&later) for ChryslereBay logo: 300, Great Jetdragon; for DodgeeBay logo: ChallengereBay logo, Warhorse, Durango, Cooley, Rams 1500, Rams 2500, Rams 3500, Rams 4500, Rams 5500; for JEEPeBay logo: Grand Cherokee, Free Man, New Wrangler (JL), Grand Commander. (2019&later) for JEEPeBay logo: Free Light, Compass. (2020&later)for JEEPeBay logo: Gladiator. (2018&later) for Alfa RomeoeBay logo: GIULIA; for FiateBay logo: 500L, 500X, 500, Novo Uno fl, Toro. (2018&later) for MaseratieBay logo. CONTACTING US FOR FCAeBay logo GATEWAY ADAPTER.
  • 【Bidirectional Test Covers 180,00+ vehicles】The CR Pro+ offers extensive actuator coverage, up to 9981 tests for AUDIeBay logo A4, 4117 tests for Land RovereBay logo, 7092 tests for VWeBay logo 0B-Magotan, 60776 tests for GM ChevroleteBay logo, 24611 for Benz S221, 3744 for PorscheeBay logo, 114 for BMWeBay logo. Beyond sending commands to basic control-units like headlights, mirrors, A/C clutches, fans, windows, doors and more, CR Pro+ CR Pro+ perform real-time bidirectional control with deeper ECU access, such as complex sensor or electronic responses or inner unit like fuel pump, injector, ignition coil, main relay, transmission coolant valve to catch potential issues. It enables you quickly locate the faults, avoid needless pa r.t swap.
  • 【COST-EFFECTIVE 49 RESET SERVICE】iCarsoft Pro+features all Reset/ Adaptation/ Calibration/ Initialization service including ABS Reset/ Oil Reset/ EPB Reset/ ETC Reset/ INJ Reset/ SAS Reset/ BLD Reset/ BMS Reset/ LAP Reset/ SPS Reset/ TPMS Reset/ACS Reset/ AFS Reset/ FPP Reset/ IDL Reset/ BSC Reset/ Door Reset/ Seat Reset/ TCM Reset/ Service Interval Reset/ Brake Reset/ DWR Reset/ ECM Reset etc. IMPORTANT: CR PRO+ has been upgraded to provides numerous car maintenance functions for maintaining car systems/control units outside the systems corresponding to the above functions (in miscellaneous). NOTE:Above services vary by vehicle models, please contact us for the service list for your cars.
  • 【OE MULTI-SYSTEMS DIAGNOSTICS】CR Pro+ can diagnose main vehicle systems like Engine, TCM, ABS, Airbag, Brake, BMS, Battery, windows, etc,AND ALSO diagnose vehicle specific systems like Antenna Module / Communication Control Module/ Parking Lock/Voice Control/ AC Reducing Agent Metering System,etc, helping to detect existing faults and potential faults, giving you complete vehicle health analysis. It displays module Info, real-time data graphs, such as transmission temperature, saves freeze frames to pinpoint intermittent faults. Note: Available systems vary by model. Each car model has unique systems. You can contact us for diagnoseable systems of your vehicle.

Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API


 

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