Bulletin No.: 13421
Date: May 2014

Recall Bulletin

SERVICE PARTS SAFETY RECALL
SUBJECT:

Fuel Transfer Pump Recall

MODELS:

Various Serviced Vehicles
Equipped with 6.6L Diesel Engine (LML/LGH) and Dual Fuel Tanks (N2N)

Fuel transfer pumps involved in this recall were used to service various serviced vehicles,
equipped with a 6.6L diesel engine (LML/LGH) and dual fuel tanks (N2N). Dealers who ordered
this part for service are identified in the attachment contained in the Administrative Message
(U.S.) or Dealer Communication (Canada). Please see the Vehicles Involved section for details.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain
fuel transfer pumps used in service for various vehicles, equipped with a 6.6L diesel engine
(LML/LGH) and dual fuel tanks (N2N). The transfer pump, which moves fuel from the rear tank
to the front tank, may malfunction. This malfunction could cause the fuel gauge to indicate an
inaccurate reading, illuminate the Service Engine Soon lamp, reduce engine power, prevent the
vehicle from starting, or cause the vehicle to stall. If the vehicle stalls, it could increase the risk
of a crash.
CORRECTION
Dealers are to inspect the manufacture date of the fuel transfer pump and, if necessary, replace
the fuel transfer pump.
VEHICLES INVOLVED
Various serviced models may have had a suspect part installed during a service visit. A search
of General Motors sales records has identified the following 3 categories of sales:
1. Sales records that contain a VIN. These identified VINs will be on the Investigate Vehicle
History (IVH) screen in GM Global Warranty Management (GWM) system. GM will contact
these customers.
2. Sales records that contain a customer address but no VIN. GM will contact these
customers. The VIN will not appear in IVH.

Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 13421

3. Sales records that do not contain a VIN or customer address. Attached to the dealer
message announcing this recall is a list that identifies the involved dealers and provides an
invoice number. Dealers are to search their part sales records to determine the name and
address of the purchaser. If the purchaser is the owner of the vehicle, dealers are to send
the owner a copy of the letter found in this bulletin, requesting that their vehicle be brought
in for repair. If the purchaser is a body shop, independent repair shop, etc., dealers are to
contact the repair facility and obtain the owner's name and address and send the owner a
copy of the letter. The VIN will not appear in IVH.
For dealers with involved vehicles that can be identified by VIN, a listing with involved vehicles
containing the complete VIN, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23484681
22514722

Description
PUMP, FUEL (ELEC)
SEAL, FUEL FEED PIPE(O RING) (merch pkg of 10)

Quantity/Vehicle
1 (if req'd)
2 (if req'd)

SERVICE PROCEDURE
1. Remove the fuel transfer pump. Refer to Fuel Pump Replacement (Auxiliary Tank,
Balance) in SI.

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Bulletin No.: 13421

3665769

2. Determine the fuel transfer pump date code. Locate the 4 digit date code number (2) that is
below the part number (1). Replace any fuel transfer pumps with the following date code
numbers: 0612 – 3662 or 0013 – 1213. The first three numbers are the Julian date of the
year and the last number is the year. Example: 0612 = 3/1/12.
Note: There are two O-rings – one on each of the fuel lines that connect to the pump. The fuel
line O-rings may be re-used if they are NOT damaged. Inspect the fuel line O-rings for damage
or contamination. Replace the O-rings as necessary.
3. Install the new or inspected OK fuel transfer pump. Refer to Fuel Pump Replacement
(Auxiliary Tank, Balance) in SI.
4. CALIFORNIA, CONNECTICUT, DELAWARE, MARYLAND, MASSACHUSETTS, MAINE,
OREGON, VERMONT, & WASHINGTON VEHICLES ONLY: Install a Recall Identification
Label. Also, for California vehicles complete a “Proof of Correction” certificate upon recall
completion.
RECALL IDENTIFICATION LABEL – California, Connecticut, Delaware, Maryland,
Massachusetts, Maine, Oregon, Vermont, Washington
Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions
outlined in this Product Recall Bulletin. Each label provides a space to include the recall number
and the five-digit dealer code of the dealer performing the recall service. This information may
be inserted with a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator
core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to
allow adhesion of the clear protective covering. Additional Recall
Identification Labels for US dealers can be obtained from Dealer Support
Materials
by
ordering
on
the
web
from
DWD
Store,
www.gmglobalconnect.com, and then click on the DWD Store link.
Request Item Number S-1015 when ordering.

GM
RECALL

13421
COMPLETED
DEALER CODE

ED
99-999

DO NOT REMOVE

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Bulletin No.: 13421

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by June 30, 2015, unless otherwise specified by state law. If this is
not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by June 30, 2015.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining

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Bulletin No.: 13421

customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
This section for vehicles that ARE listed in IVH
Labor Code
9100300
9100301
9100302*
9100303*

Description
Fuel Transfer Pump Inspection – No Further Action Req'd
Fuel Transfer Pump Replacement (inc. inspect)
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
0.5
0.5
0.2
0.1

Net
Item
N/A
N/A
**
N/A

Labor
Time
0.5
0.5
0.2
0.1

Net
Item
N/A
N/A
**
N/A

This section for vehicles that are NOT listed in IVH
Labor Code
9100304***
9100305***
9100302***
9100303***

Description
Fuel Transfer Pump Inspection – No Further Action Req'd
Fuel Transfer Pump Replacement (inc. inspect)
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

*

To avoid having to "H" route this transaction for approval, it must be submitted prior to the
repair transaction.

**

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

*** Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for
wholesale authorization.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify identified customers of this recall on their vehicle (see copy of
customer letter included with this bulletin). Dealers that have been identified as having overthe-counter sales are to inspect their sales records to determine the purchaser of the involved
part. After determining the name and address of the purchaser, dealers are to send each owner
a copy of the owner letter requesting that their vehicle be brought in for this recall.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter. Dealers that have been identified as having overthe-counter sales are to inspect their sales records to determine the purchaser of the involved

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Bulletin No.: 13421

part. After determining the name and address of the purchaser, dealers are to send each owner
a copy of the owner letter requesting that their vehicle be brought in for this recall.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
Dealers who have ordered the recalled part for service are identified in the attachment contained
in the dealer message announcing this recall. Dealers who have received this listing are required
to inspect their sales records to determine the name and address of the purchaser of the recalled
part.
If the purchaser is the owner of the vehicle, dealers are to send the owner a copy of the customer
letter requesting that their vehicle be brought in for this recall.
If the purchaser is NOT the owner of the vehicle, i.e., body shop, independent repair shop, etc.,
dealers are to contact the repair facility and obtain the customer's name and address so a copy
of the customer letter can be sent to these customer.
Since General Motors Customer Care and Aftersales records do not always contain customer
names and addresses for these over-the-counter sales, it is important that each involved dealer
take the necessary time required to responsibly identify customers who have purchased the
recall part.
All vehicles in dealers' possession and subject to this recall must be held and inspected/repaired
per the service procedure of this recall bulletin before customers take possession of these
vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.

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Bulletin No.: 13421

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 13421

IMPORTANT SAFETY RECALL
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor
Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain fuel transfer pumps used in service for various vehicles, equipped with a 6.6L diesel
engine and dual fuel tanks. As a result, GM is conducting a safety recall. We apologize for
this inconvenience. However, we are concerned about your safety and continued satisfaction
with our products.

IMPORTANT




Your vehicle is involved in GM safety recall 13421.
Schedule an appointment with your Chevrolet or GMC dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

Our records indicate that your vehicle may have been serviced with,
or you may have purchased, a recalled fuel transfer pump. The fuel
transfer pump, which moves fuel from the rear tank to the front tank,
may malfunction. This malfunction could cause the fuel gauge to
indicate an inaccurate reading, illuminate the Service Engine Soon
lamp, reduce engine power, prevent the vehicle from starting, or
cause the vehicle to stall. If the vehicle stalls, it could increase the
risk of a crash.

What will we
do?

Your Chevrolet or GMC dealer will inspect the manufacture date of
the fuel transfer pump and, if necessary, replace the pump. This
service will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual inspection and, if necessary,
replacement time of approximately 30 minutes.

What should
you do?

You should contact your dealer to arrange a service appointment as
soon as possible.

Did you already
pay for this
repair?

Even though you may have already had this condition corrected,
you will still need to take your vehicle to your dealer for an
inspection. If you have paid for repairs for the recall condition,
please complete the enclosed reimbursement form and present it to
your dealer with all required documents. Working with your dealer
will expedite your request, however, if this is not convenient, you
may mail the completed reimbursement form and all required
documents to Reimbursement Department, PO Box 33170, Detroit,
MI 48232-5170. The completed form and required documents must

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May 2014

Bulletin No.: 13421

be presented to your dealer or received by the Reimbursement
Department by June 30, 2015, unless state law specifies a longer
reimbursement period.
Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-630-2438
1-866-996-9463
1-671-648-8450
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-462-8583

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 13V615.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #13421