Bulletin No.: 13420A
Date: May 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Fuel Transfer Pump Malfunction

MODELS:

2012-2013 Chevrolet Silverado Chassis Cab
2012-2013 GMC Sierra Chassis Cab
Equipped with 6.6L Diesel Engine (LML/LGH) and Dual Fuel Tanks (N2N)

This bulletin has been revised to include a copy of the customer letter. Please discard all
copies of bulletin 13420.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.

CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2012-2013 model year Chevrolet Silverado and GMC Sierra chassis cab vehicles,
equipped with a 6.6L diesel engine (LML/LGH) and dual fuel tanks (N2N). The transfer pump,
which moves fuel from the rear tank to the front tank, may malfunction. This malfunction could
cause the fuel gauge to indicate an inaccurate reading, illuminate the Service Engine Soon
lamp, reduce engine power, prevent the vehicle from starting, or cause the vehicle to stall. If
the vehicle stalls, it could increase the risk of a crash.
CORRECTION
Dealers are to inspect the manufacture date of the fuel transfer pump and, if necessary,
replace the fuel transfer pump.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
Copyright 2014 General Motors. All Rights Reserved.

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May 2014

Bulletin No.: 13420A

and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports, or sent directly to export dealers. Dealers will not have a report available if they have
no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23484681
22514722

Description
PUMP, FUEL (ELEC)
SEAL, FUEL FEED PIPE(O RING) (merch pkg of 10)

Quantity/Vehicle
1 (if req'd)
2 (if req'd)

SERVICE PROCEDURE
1. Remove the fuel transfer pump. Refer to Fuel Pump Replacement (Auxiliary Tank,
Balance) in SI.

3665769

2. Determine the fuel transfer pump date code. Locate the 4 digit date code number (2) that is
below the part number (1). Replace any fuel transfer pumps with the following date code
numbers: 0612 – 3662 or 0013 – 1213. The first three numbers are the Julian date of the
year and the last number is the year. Example: 0612 = 3/1/12.
Note: There are two O-rings – one on each of the fuel lines that connect to the pump. The fuel
line O-rings may be re-used if they are NOT damaged. Inspect the fuel line O-rings for
damage or contamination. Replace the O-rings as necessary.
3. Install the new or inspected OK fuel transfer pump. Refer to Fuel Pump Replacement
(Auxiliary Tank, Balance) in SI.

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May 2014

Bulletin No.: 13420A

4. CALIFORNIA, CONNECTICUT, DELAWARE, MARYLAND, MASSACHUSETTS, MAINE,
OREGON, VERMONT, & WASHINGTON VEHICLES ONLY: Install a Recall Identification
Label. Also, for California vehicles complete a “Proof of Correction” certificate upon recall
completion.
RECALL IDENTIFICATION LABEL – California, Connecticut, Delaware, Maryland,
Massachusetts, Maine, Oregon, Vermont, Washington
Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the
instructions outlined in this Product Recall Bulletin. Each label provides a space to include the
recall number and the five-digit dealer code of the dealer performing the recall service. This
information may be inserted with a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the
radiator core support in an area that will be visible to people servicing the
vehicle.
When installing the Recall Identification Label, be sure to pull the tab to
allow adhesion of the clear protective covering. Additional Recall
Identification Labels for US dealers can be obtained from Dealer Support
Materials
by
ordering
on
the
web
from
DWD
Store,
www.gmglobalconnect.com, and then click on the DWD Store link.
Request Item Number S-1015 when ordering.

GM
RECALL

13420
COMPLETED
DEALER CODE

ED
99-999

DO NOT REMOVE

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by June 30, 2015, unless otherwise specified by state law. If this is
not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom
portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.

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May 2014

Bulletin No.: 13420A

Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by June 30, 2015.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s)
(including Service Contract deductibles), a description of the repair, and the person or
entity performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100296
9100297
9100298*
9100299*

Description
Fuel Transfer Pump Inspection – No Further Action Req'd
Fuel Transfer Pump Replacement (inc. inspect)
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
0.5
0.5
0.2
0.1

Net
Item
N/A
N/A
**
N/A

*

Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle. To avoid having to "H" route this transaction for approval, it
must be submitted prior to the repair transaction.

**

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

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May 2014

Bulletin No.: 13420A

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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May 2014

Bulletin No.: 13420A
May 2014

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2012-2013 model year Chevrolet Silverado and GMC Sierra chassis cab vehicles,
equipped with a 6.6L diesel engine and dual fuel tanks. As a result, GM is conducting a safety
recall. We apologize for this inconvenience. However, we are concerned about your safety
and continued satisfaction with our products.

IMPORTANT





This notice applies to your 2012-2013 model year Chevrolet Silverado
or GMC Sierra equipped with a 6.6L diesel engine and dual fuel tanks,
VIN ________________________________________.
Your vehicle is involved in GM safety recall 13420.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

The transfer pump, which moves fuel from the rear tank to the front
tank, may malfunction. This malfunction could cause the fuel gauge
to indicate an inaccurate reading, illuminate the Service Engine
Soon lamp, reduce engine power, prevent the vehicle from starting,
or cause the vehicle to stall. If the vehicle stalls, it could increase
the risk of a crash.

What will we
do?

Your GM dealer will inspect the manufacture date of the fuel
transfer pump and, if necessary, replace the pump. This service will
be performed for you at no charge. Because of service scheduling
requirements, it is likely that your dealer will need your vehicle
longer than the actual inspection and, if necessary, replacement
time of approximately 30 minutes.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.
California Residents: The state of California requires the completion
of recalls on emission related parts prior to vehicle registration
renewal. In addition, the state requires that every vehicle must pass
an emission test (SMOG Check) every two years and before it is
sold. Without the completion of this no-charge recall, your vehicle
may be more likely to fail this test. At the time of the recall
completion, your dealer will issue you a "Proof of Correction
Certificate". Keep this certificate and, if required, present it to the
Department of Motor Vehicles when renewing your registration as
proof of recall completion.

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May 2014

Bulletin No.: 13420A

Did you already
pay for this
repair?

Even though you may have already had this condition corrected,
you will still need to take your vehicle to your dealer for an
inspection of the fuel transfer pump. If you have paid for repairs for
the recall condition, please complete the enclosed form and present
it to your dealer with all required documents. Working with your
dealer will expedite your request, however, if this is not convenient,
you may mail the completed form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed form and required documents must be
presented to your dealer or received by the Reimbursement
Department by June 30, 2015, unless state law specifies a longer
reimbursement period.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 13V615.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #13420