Bulletin No.: 13426
Date: February 2014

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Tail Lamp Gasket Seal

MODELS:

2014 Chevrolet Impala

THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2016.
CONDITION
With heat and age, the tail lamp gasket on certain 2014 model year Chevrolet Impala vehicles
may lose the ability to seal. This could allow water to leak into the trunk area.
CORRECTION
Dealers are to replace the tail lamp gaskets and inspect the trunk for water damage or odor.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.

Copyright 2014 General Motors. All Rights Reserved.

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February 2014

Bulletin No.: 13426

PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number

Description

Quantity/Vehicle

23453699

SEAL, RR BODY STRUCTURE STOP LP (RH)

1

23453698

SEAL, RR BODY STRUCTURE STOP LP (LH)

1

01605396

RETAINER, PUSH-IN (non-hybrid vehicles)

2*

11589290

RETAINER, PUSH-IN (hybrid vehicles)
(sold in mdse pack of 5 pcs)

1*

01605396

RETAINER, PUSH-IN (hybrid vehicles)

1*

* New push pin retainers are ONLY required if they are damaged when removing interior trunk
trim.
SERVICE PROCEDURE
Note: This field action bulletin provides service information and labor time to replace two rear tail
lamp seals. If water damage is present, repair and/or replace damaged interior trunk trim.
Submit a claim under warranty for interior trunk trim damaged by water.
1. Open the trunk and inspect interior trunk trim for evidence of water damage. Repair or
replace interior trim that has been damaged by water. If required, refer to Eliminating
Unwanted Odors in Vehicles in SI for information on cleaning the interior trunk trim.
2. Remove the left and right tail lamp assemblies. Refer to Tail Lamp Replacement - Outboard
in SI.
Note: Perform the seal replacement on both tail lamps
3. Place the tail lamp assembly on a soft work area to prevent damage to the outer lens area.

3649621

4. Slowly peel the seal away from the housing, using care to remove the adhesive from the
housing. Tip: Removing the seal at a 45 degree angle while slightly stretching the rubber will
remove most of the adhesive with the seal.

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February 2014

Bulletin No.: 13426

3649624

5. Clean any old adhesive from the tail lamp housing using a general purpose adhesive
remover.
6. Start the new seal application by placing the two outer alignment pins through the holes on
the seal. Ensure that the adhesive side of the seal is facing the tail lamp.

3649627

6.1 Install the seal, ensuring that it is centered on the compression ribs on the tail lamp
housing as shown.

3649630

6.2 Complete the installation with the inner alignment pin located through the hole in the
seal.

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February 2014

Bulletin No.: 13426

7. Reinstall the left and right tail lamp assemblies. Refer to Tail Lamp Replacement - Outboard
in SI. Tighten to 4.7 Nm (41 lb-in).
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100344

Description
Install Left and Right Outer Tail Lamp Seals

Labor
Time
1.3

Note: Submit interior trunk damage repairs using normal warranty labor operation codes.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through March 31, 2016.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.

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February 2014

Bulletin No.: 13426

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through March 31, 2016, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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February 2014

Bulletin No.: 13426
March 2014

Dear General Motors Customer:
We have learned that, with heat and age, the tail lamp gaskets on your 2014 model year
Chevrolet Impala may lose the ability to seal. This could allow water to leak into the trunk area.
Your satisfaction with your Chevrolet Impala is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the tail lamp gaskets and inspect the trunk for
water damage or odor. This service will be performed for you at no charge until March 31,
2016. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of courtesy transportation while
your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your
dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Chevrolet Impala provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
13426

GM CUSTOMER CARE AND AFTERSALES
DCS3146
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 27, 2014

Subject:

13426 - Customer Satisfaction Program
Tail Lamp Gasket Seal

Models:

2014 Chevrolet Impala

To:

All Chevrolet Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
and Warranty Administrator
General Motors is announcing Customer Satisfaction Program 13426 today.
The total number of U.S. vehicles involved is approximately 67,000. Please
see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in mid-March 2014.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated February 27, 2014. A list
of involved vehicles in dealer inventory is attached to this message.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available mid-March 2014.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES