@1
L-SB-0025-14

Rev1

July 7, 2014

FXJ IS

Technical Service Information Bulletin

Immobilizer and Smart Key Reset
Service
Category

Vehicle Interior
Lexus Supports

Section

Theft DeterrenUKeyless Entry

Market

USA

ASE Certification

A,

W

A pplicability
YEA R(S)

MODEL(S)

1997 - 2015

CT200H, ES300,
ES300H, ES330,
ES350, GS300,
GS350, GS400,
GS430, GS450H,
GS460, GX460,
GX470, HS250H , IS F,
1$250, IS250C, IS300,
IS350, IS350C , LFA,
LS400, LS430, LS460,
LS600H, LX470,
LX570, RX300, RX330,
RX350 , RX400H,
RX450H, SC300,
SC400, SC430

A DDITIONA L INFO RMATION

REVISION NOTICE
J uly 25, 2014 Rev1 :
• Sections 1, 2, and 3 have been updated .
Any previous printed versions of this bulletin should be discarded .

SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. SS002-01.
• Applicability has been updated to include 1997 - 2015 applicable model y ear vehicl es.
Service Bulletin No. SS002-01 is Obsolete and any printed versions should be discarded. Be sure
to revi ew the entire content of this bulletin before proceeding .

© 2014 Lexus. a division of Toyota Motor Sales, USA

Page 1 of 22

L-SB-0025-14

Rev1

Pag e 2 of 22

July 7, 2014

Immobilizer and Smart Key Reset

Introd uction

Th e Immobilizer and Smart Key Reset is a featu re that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased . Follow
the procedures in this bulleti n to reset a vehicle Immobilizer or Smart Key system.
NOTE
There are new sec urity provis ions required to obtain a Reset Pass-C ode. It is c rit ical that the
instru ctions for th is new pro cess are reviewed BEFORE attempti ng t o get a Pass-Code in the
new s ystem .

Warranty Info rmation
O P CODE

DESCRIPTION

TI ME

OFP

T1

T2

NIA

Not Applicable to Warranty

-

-

-

-

Requi red Too ls & Equipment
REQUIRED EQUIPMENT

Techstream 2.o·
Techstream Lite

SUPPLIER

ADE

PART NUMBER

QTY

TS2UNIT
TSLITEPDLR01

• Essential SST
NOTE
• Only ONE of th e Techs tream un its listed above is required .
• Software version 9.10.037 o r later is required.
• Additional Tec hs tream units may be ordered by c alling App roved Deale r Eq uipment (ADE) at
1 -800-368-6 787.

© 2014 Lexus, a division of Toyota Motor Sales, USA

1

L-SB-0025-14

Rev1

July 7, 2014

Page 3 of 22

Immobilizer and Smart Key Reset

Service Bulletin Overview

1. Review the vehicle application cha rt in the Technical Information System (TIS) to verify the
vehicle is capable of being reset.
Refer to the Lexus Vehicle Support chart located on TIS, under Diagnostics - Immobilizer Reset
- Reference Documents.
2. Review the new security authorization process and chose the option that best supports your
dealer situation .
3. Follow the Techstream and TIS screens hots to obtain the Pass-Code needed to open registration
for Immobilizer and Sma rt Key programming.
NOTE
Some early ECM based Immobilizers cannot be reset using Techstream . For these v ehicles ,
do the following :
• Identify the vehicle using the Lexus Vehicle Support c hart noted above.
• Refer to the most recent SPOC bulletin for instructi ons.

© 201 4 Lexus. a division of Toyota Motor Sales, USA

L-SB-0025-14

July 7, 2014

Rev1

Page 4 of 22

Immobi lizer and Smart Key Reset

Sectio n 1: Security Authorizat ion for the Reset Pass-Code

A n improved security measure has been implemented in TIS that requires a secondary approval by
dealer management each time an Immobilizer or Smart Key Reset request is submitted . Please
review the following flow chart and become fam iliar with the options outlined prior to attempting
a vehicle reset.
Figure 1. Immobilizer Reset Process

REQUESTOR

Login to TIS and Navigate to TIS >
Diagnostics > Immobilizer Reset

Re-enter TIS password into
Immobilizer Reset portlet

Complete Immobilizer Reset
form and acknowledge Positive
Identification Policy

Confirm Approving Managers

Login to TIS and Access
Approved lnbox Message

APPROVING MANAGER

1----+---+--~

Login to TIS and Access Approval
Request lnbox Message

Confirm Request details,
acknowledge Request Approval
Policy, and Approve Request

Confirm detail and select
"Immobilizer Reset" link

Re-enter TIS password into
Immobilizer Reset portlet

Complete Remaining TIS and
Techstream Smart Code Reset
procedures as usual

REQUESTOR

I

APPROVING MANAGER
Steps introduced
July 5, 201 4

© 20 14 Lexus, a division of Toyota Motor Sales, USA

I

L-SB-0025-14

Rev1

July 7, 2014

Page 5 of 22

Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code (Continued)

Key Points :
• The Reset request can be submitted from the Techstream in the vehicle, or on TIS before the
vehicle is available.
• A single management approval can be used multiple times for the same VIN as needed until the
vehicle repair is completed .
• Ea ch Reset attempt for the same VIN will generate a new Seed Number and a unique
Pass-Code.
• The request and approva l hand-off between technician and management is done on the TIS
home page inbox accessed at each individual 's location (Techstream , office, etc.).
Main Steps:
1. Obtain Authorization
A. Technician Reset Approva l Request
B. Manager Access TIS In-Box Message and Approve
2. Perform Reset with Techstream

A. Access Approval In-Box Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval before vehicle is accessed (as per above Main Steps)
2. Request and receive approval from Techstream after entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the Pass-Code Request form has been completed an approval request wil l be sent to all
approving managers. Dealership personnel with the following job titles in "Staffmaster" are granted
Pass-Code approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts
Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager, Shop Foreman,
Diagnostic Specialist, Team Leader Each dealer must have at least 2 enrolled managers in order to access
any Pass-Codes.

© 201 4 Lexus, a division of Toyota Motor Sales, USA

L-SB-0025-14

Rev1

July 7, 2014

Page 6 of 22

Immobilizer and Smart Key Reset

Section 1: Security Autho rizatio n for the Reset Pass-Code (Continued )
NOTE
Once a Reset is completed, it may be necessary t o enter an " Immobilizer Key Registration" or a
" Smart Key Code Registrati on" utility to program the new keys . Early Immobilizer systems may be
ready to accept keys immediately after the Reset if the secu rity light flashes a 2-digit code (such
as 21 or 22). Refer to th e applicable Repair Manual for details.

Please review the Techstream and TIS screenshots in th is bulletin to become familiar with the
new management authorization process flow.
Section 2: Reset Approval Request (TIS Pre-Approval)

1. Open TIS and enter the Diagnostics and Immobilizer Reset tabs. Login using your password .
Figure 2.

l mmo!Hraer Rese: t

Receive a Passcode
Immobilizer " "d Sm"rt Key Code Reset " llows the reg1str..t1on of a new M"ster
Key even if all original Master Keys are lost. Once the Immob1liz~r and/or Smart
I Key Code is reset, a ll previously registered key codes will be erased.

I Re-enter your Password below to proceed to the

Immobolozer and Smart Key Code

' Reset form .
Password: . . - - - -- - - ,

© 2014 Lexus, a division of Toyota Motor Sales, USA

Rev1

L-58-0025-14

Page 7 of 22

July 7, 2014

Immobilizer and Smart Key Reset

Section 2: Reset Approval Request (TIS Pre-Approval) (Continued)

2. Enter the information requested , check all 4 boxes below Positive Identification Policy, then
click Next.
Figure 3.

~-- -·
Cahhr.l~IO.,.;
0 Library
1

~

0

T~dl A~"i-ktanc~

0

1

5Gm Tocl

Key Code Reset

Please complete the following fields to receive a passcode.

oea•er C.ode:
Dealer Name:

Tectvwoan Name:
Vet>.ci. VIN:

CJ C:=J ,________, (1 7 do~ VIN)

Repaw Order/Parts Invoice NUmber: ~-----~
Cu!>tomer Last Harne:

~-----~

Positive ldcnriflcnt1on Polley

r
r

I have venfied the customer's aut honty to obtain vch1de socunty information for this vehicle
I have verified the customer's fuH legal name and confirmed thetr identity With a vahd p1crure 10

I

I have or w ill visually

r

I agree to the T1S Terms and Cond1t1on1.

conrtrm the vehicle's re9s1rat10n document and ownership .

( "' ) • indicates Required Ftefd(s)
~ Details of ttus transacbon w·U be 1nckJded lfl the Monthly Vehicle Secunty T ransaction Report sent t o the Dealer CM. AJso. a log
of each transacbon IS sent to !he National Insurance C11me Bureau.
;

3. A minimum of two managers are required to be selected. Once two or more managers are
selected, click Submit to continue. Each request is required to be approved by one manager.
Once manager approval is received , continue to Section 5, "Receipt of Pass-Code."
Figure 4.

Select a minimum of two managers from the list below and cli ck Submit t o
continue. Each r equest r equires approval from one manager.

Example Manager 2

D
D

Example Manager 1

Exampl e Manager 3

n

Example Manager 4

~

Example Manager 5

~

'----------~-

© 2014 Lexus, a division of Toyota Motor Sales, USA

L-SB-0025-14

Rev1

July 7, 2014

Immobilizer and Smart Key Reset

Section 3: Techstream Reset Utility (With Request)

1. Connect Techstream to the vehicle.
Figu re 5.

6Mlitl.iW6

MWtM

**M*

*i§'#·M.9

'tSMtjjj,1.10

*f!dH+!.i*

-

Q .lihluS

© 2014 Lexus, a division of Toyota Motor Sales, USA

Page 8 of 22