L-SB-0025-14

July 7, 2014

Immobilizer and Smart Key Reset
Service
Category

Vehicle Interior

Section

Theft DeterrenUKeyless Entry

Market

USA

Lexus Supports ~
ASE Certification

V

Applicability
Y EAR(S)

MODEL(S)

1997 - 2015

CT200H, ES300,
ES300H, ES330,
ES350, GS300,
GS350, GS400,
GS430, GS450H ,
GS460, GX460,
GX470, HS250H, IS F,
IS250, IS250C, IS300 ,
IS350, IS350C, LFA,
LS400, LS430, LS460,
LS600H , LX470 ,
LX570, RX300 , RX330,
RX350, RX400H ,
RX450H , SC300,
SC400, SC430

ADDITIONAL INFORMATION

SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. SS002-01
• Applicability has been updated to include 1997 - 2015 applicable model year vehicles.
Service Bulletin No. SS002-01 is Obsolete and any printed versions should be discarded. Be sure
to review the entire content of this bulletin before proceeding .

Introduction

The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow
the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system .
NOTE
There are new security provisions required to obtain a Reset Pass-Code . It is critical that the
instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the
new system .

© 201 4 Lexus, a division of Toyota Motor Sales, USA

Page 1 of 23

L-SB-0025-14

July 7, 2014

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3. Choose the Immobilizer or Smart Key system as needed .
Figure 7 .
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VIN input ts required

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If the Inputted characters are correct. press Next to
proceed

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L-SB-0025-1 4

July 7, 2014

Page 11 of 23

Immobilizer and Smart Key Reset

Section 3: Techstream Reset Utility (With Request) (Continued)

6. Techstream will generate a Seed Number. Click Get Pass-Code.
Figure 10

Utility Select
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Step 1 o r2

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l npUI Seed Number on TIS to relneve a Pass·Code
then lt'!p&.1. a Pa.sa-Code and the n press Next

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© 2014 Lexus. a division of Toyota Motor Sales, USA

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L-SB-0025-14

July 7, 2014

Page 12 of 23

Immobilizer and Smart Key Reset

Section 3: Techstream Reset Utility (With Request) (Continued)
NOTE
• If there is already a management approval file for this VIN, DO NOT follow the next 3 steps to
resubmit a request. Open the approval file in your TIS inbox and enter the most recent Seed
Number to get the Pass-Code (as outlined in Sec tion 5, "Receipt of Pass-Code'l Th en go to
Section 6, " Techstream Reset Utility (Reset Initiated)."
• For repeated Reset attempts after the approval is completed, follow Section 3 (" Techstream
Reset Utility (With Request)'1 and Section 6 (" Reset lnitiated'1 using the same management
approval file .

8. When the TIS window opens. enter your password to login.
Figure 12

( Key Code Reset

I

Receive a Passcode

l mmob1lozer and Smart Key Code Reset allows t he reg1str at1on of a ne1> Master

even 1f all original Master Keys are lost. Once the Immobilizer a nd/ or Smart
IKey
f'ey Code 1s reset, all previously registered key codes w ill be erased

I

Re-enter your Password below to proceed to the Immobilizer and Smart Key Code
Reset fo rm
Password:

'--------'

© 2014 Lexus, a division of Toyota Motor Sales, USA

Page 13 of 23

July 7, 2014

L-SB-0025-14

Immobi lizer and Smart Key Reset

Section 3: Techstream Res et Utility (With Requ est) (Continued)

9. Fill in the required inform ation and select Next.
Figure 13.

0 librnry

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\)

TC!'dt A.~ft~P
~t br11~or-s

Sca n Too!

j Ke y Code Reset
Please complete the following fields to receive a passcode.
Oc;,ler
Dealer

Co~e:
~ll'l me:

Technioan Name:
•veh,d• VIN:

• Rcpe r Order/ Parts l nvou;e
· c ustomer

c=i [=:J

t~umber:

L zist t~ame :

~------~

~------~

P o -.1hve Jd e nl!ficat1o n P o li cy
I ha"le ven~ed the customer's aut hor11y to obtain veh.cle security information for this veh1de.

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•r

I have •.ten fied the cuqonier's full legal name and confirmed theu 1dentJtv wtlh d valid picture IO.

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( )

t have Of Will V1SUally !:Onf1rm the: veh1de's

fl!!glstr.JDOn dOCU m~n:

and ownersh p ,

I agree lo the Terms- ond Cond,t1on~
lnd1ca1cs Rcc;u1red F1c ld(s)

~

Dctzuls of thu; transaction will be ITTcludcd m the Monlflly Vetude Security TranSOJd.1o n RcPOrt sent t o t he Dealer GM.

sent to the National lnsor1Jnce Crime Bureau.

© 2014 Lexus, a division of Toyota Motor Sales, USA

Al~o. d

log of each transaicti:m is

L-SB-0025-14

July 7, 2014

Page 14 of 23

Immobilizer and Smart Key Reset

Section 3: Tec hstream Reset Utility (With Request) (Continued)

10. Click OK to submit the request to dealer management for approval. Once manager approval is
received , continue to Section 5, "Receipt of Pass-Code."
Figure 14.

rvlessage from webpage

You are about to trigger an Approval for you r request A TIS in-box
mes s age reque sting approval will be sent to MANAGER 1.

MANAGER 2. and MANAGER 3. One approval is required to
conti nue.
Click OK to continue with thi s reque st or click Cancel to return to
the previous scre en.

OK

© 2014 Lexus, a division of Toyota Motor Sales, USA

] [

Cancel

July 7, 2014

L-SB-0025-14

Page 15 of 23

Immobilizer and Smart Key Reset

Section 4: Manager Approval (TIS)

1. Once the request has been submitted , one of the authorized dea ler managers will locate the
technician's request in their TIS home page inbox.
The manager clicks the title to open the Request.
Figure 15 .

Approval Required . fmmccbtl.:rcr R.~ct R.equc$t No . 14063000028

f CE/30/201 4 !
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Approval A.equ1rtd l(tf Code ReQuu t No 14062900025

06/29/ 20 14 •

Aj>pto,,.i Required: Key Code Ro:iunt No. 14062900022

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next > l.ts.l >>

H y Certlficatlon.s

Nan1e:

Primary Job Code:

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Lest Month's. Sta tu•

of Toyota

Pend In
utreme.nts
R.c ulremcnts Com lclc

© 2014 Lexus, a division of Toyota Motor Sales, USA

L-SB-0025-14

July 7, 2014

Page 16 of 23

Immobilizer and Smart Key Reset

Sectio n 4: Manager A pproval (TIS) (Cont inued )

2. The manager checks the 3 boxes under Request Approval Policy, then selects Approve to
send the approval to the technician.
Figure 16.

Service Lane
0

[

lnbox
S u b j ect: Approval Required: lmmobiltzer Reset

~ques t

No. 140701 00021

He Do

Th e user

has

request~d

t o pPrform a n l mmob l1zer Re set on 07/0 1/ 20 14 01 27 PM PDT T h a

deta ils of tile reques t ar e as foll ow s,
Req u est Details·

Reques t No :
Dealer Code:
Dealer Name:
T ec hmc1an Name ·

Vehicle VIN.
Repair Order/Par-ts Invoice Number:
Cu; tomer Last Name;

Positive Id c ntiflcnllon Po!lcy

F

I have v erified the c u stom er's authonty t o obti'lin vehicle secunty information for this vehicle .

r
r

I have verified the cu stomer's full legal n ame and con firmed their 1denl1ly with a valtd picture 10
l have or will vtsually con firm the vehicle's regt9tldbon document and otmersh1p •

. . .17

I agree to the TIS Terms and Condi tions.

&c q!l.ll.il_AQproval Policy
I hav e veri fied the deta ils ent ered for thts reques t and confirmed the authority

r
r
r

or the cust omer

was venfied

I reahze that upon retrieval, a transac tion log w ill be pos ted to the National Insurance Cnme Bureau

I agree to the TI S Term and Cond1t1ons

) • Indicates Required Fteld(s)
T his reques t will expire

in

72 hours from the time of receip t of ttus message at OI /01/ JO 11 O l JI PM PlH .

For assis tance, please cont