L-SB-0025-14

Page 9 of 22

July 7, 2014

Rev1

Immobilizer and Smart Key Reset

Section 3: Techstream Reset Utility (With Request ) (Contin ued )

2. Choose the appropriate vehicle model and year if the ignition cannot be turned on and the
information does not automatically populate.
Figure 6.

--

0---~~-~--1 ~ ............... ~ ......

,_

.......

-··
.....

a

TOYOTA
H1lux
Land Crurser

-

--- -

Matri.x
MR2

MR2 Spyder
Paseo

Prevta

o-. -..--.- Priu s
PnusC
Pnu s PHV
Pnu s V

,_

Rav4
Rav4 EV

3. Choose the Immobilizer or Smart Key system as needed.
Figure 7.
,.~:cr..omu..~

Syu.tn s.s.a SWtd 0.:1

I

System Selection Menu
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ii 99'9
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,.~.,'!-ow1e a passcodc
Oe.,ler Code:
Dealer Nane :
TcchNaon N11me:
-Veh1'1c VlN :

Repa r Or dcr1Pll rts Jnvo1c:e

t~umber :

• custome r ta:-;\ ttemc :
0 ...1 1v

r
r
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r==J - - - - (17 d11i1 t vm)

~-----~
~-----~

Id otir1caJ~
I Mve verified the Cl.l.St Qfr,cr·s. authontt 10 obt&J1n ve~ude scwnh ' 1nformatJOn for ltus ve hicle.
I have ven,1ed the wsl omcr's fu ll )cgal name and ccnfirmcd their 1dcnllly mth a vahd p1dure ID.
I hi!VC or will visu;,Uy conftrm t~ veh de's 1eg1!;t1.lUon d;>cument and ownership .
J .Jgrcc to the Terms and Cood bo n:.

lnd 1=ates ReQu11cd F1cld(s)

.liJll5&i Octluls of th1:. tri.lnSi>cbon w ii be tndudcd 1n lhe Monthty Ve:h1de Se:amty T1,msad1cn Report sent to lhe Oeailer GM. Al:-;o. a log of e~ch trans:ict.1011 •S
sent to lhe Nat•orwtl ln.surGrice Ctrme Sure.au.

10. A minimum of two managers are requ ired to be selected . Once two or more managers are
selected , click Submit to continue. Each request is required to be approved by one manager.
Once manager approval is received, continue to Section 5, "Receipt of Pa ss-Code."
Figure 14.

Select a minimum of two man11gers from the list below and click Submit to
continue. Each request requires approval from one manager .

Example Manager 3

D
D
D

Exam ple Manager 4

~

Example Manager 1
Example Manager 2

_ _ _ _ _, ____.

Example Manager 5

.....___

© 201 4 Lexus, a division of Toyota Motor Sales, USA

~

L-SB-0025-14

Rev1

Page 14 of 22

Ju ly 7, 2014

Immobilizer and Smart Key Reset

Section 4: Manager Approval (TIS)

1. Once the request has been submitted, one of the authorized dealer managers will locate the
technician's request in their TIS home page inbox.
The manager clicks the title to open the Request.
Figure 15.

•

Approv&J

Required~

Jmmob.kier Re.set Request No. 1406300002&

r 06/30nou ! • ...u,
r

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r

06/30/2014
06(30/2014

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ttherdfhor
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hgrQ

Approvol R.cquired tlast>>

Hy Ce.rtlficatlo n.1
Name:
Pri ma ~

Jo b Co d e :

l ist ed be low a re the r cquu cm ciits to m 111nto1n your curr'ent cert1f1cat1on.
Umversrty of T oyota

Guild
cchmo an

U.st Honlh's status
Master

Pendln Re ulre.me.nts
Requirements Com l cte

© 2014 Lexus, a division of Toyota Motor Sales, USA

L-SB-0025-14

Rev 1

Page 15 of 22

July 7 , 2014

Immobilizer and Smart Key Reset

Section 4: Manager Approval (TIS) (Continued)

2. The manager checks the 3 boxes under Request Approval Policy, then selects Approve to
send the approval to the technician.
Figure 16.
Service lane
[ l nbox
Subjed" Approval Requ·red lmmol>'12e1 Rese t Request No. 14070100021
Hello
The u ser

has requec:ted t o pf:lrfo rm a n lmmobh1er Reset on 07/01/2014 Ot 27 PM POT The

deta1's of the request are as follows,
Reoues t Details:
Re quest No:
Dealer Code:
Dealer Na'T1e:
Technician Name:

Vehicle VIN:
Repair Order/Parts Invoice Numb er·
Customer Last Name:

Po sitive 1den tmc11t! on Polig :

r

I have verified the cu stomer's a,tthonty to obtain veh icle security inforn1atmn for this vehicle.

F

J ha ve venfied t.he cus t omer's full legal name and confirmed their 1dent1ty with a val d picture ID

r

1 have or w1J visually confirm the vehicle's registration document and ownership.

1

~r

1 agree t o the TIS Terms and Cond1bons.

Be auest AporoYPI Policy

r
r
r

I have verified th e data.ls en[ered for this reques t and confirmed the authonty of the customer was venfied

I realize that upon retnev al, a transaction log will be pos te d t o the Na tional Insurance Crime Bure au .
I agree to the TIS Terms and Cond1t1ons

) • Indicates Required F1eld(s)
Th is request will expire 10 72 hours from the lime of receipt o r t his message at 0//0-1/7014 01 1 1 P M PDT .
For ass sL>nce, please contact the Dealer Daily Helpdesk.
Details of thlS transaction w1U be ITTcluded in the Monthly V.eh1cle Secunty T ransacuon Report sent to the Oea•er GM.
each transac tion 1s sent l o the Naoonal lnsurance Cnme Bureau

~

7A!s

log o f

kancel ~ ~

nnbox HomEI

© 2014 Lexus, a division of Toyota Motor Sales, USA

L-SB-0025-14

Rev1

July 7, 2014

Page 16 of 22

Immobilizer and Smart Key Reset

Section 5: Receipt of Pass-Code (TIS)

1. Once approved by management, the technician opens his TIS inbox and locates the Reset
request. T he technician cli cks the title to open the Approval.
Figu re 17.
ns

5ervlce u...e

J
r

06/3012014 ~ .. tmmobhzcr Reset ReQue~ .,o. 14063000029 ho$ been Approved

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0513012014

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06130/ 2014

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P r 1m.1ry Job Cotlc :
Current Ccrt1 l1co l10 11 St..itu~:

Univer$1ty of Toyow

NOTE
• It is recommended to retrieve the Pass-Code from the Techstream connected to the vehicle
as the Seed Number and Pass-Code work together.
• Once approved by management, multiple resets can be performed for a single VIN .
Each attempt will create a new Seed Number and resultant Pass-Code.

© 201 4 Lexus. a division of Toyota Motor Sales. USA

Rev1

L-SB-0025-14

July 7, 2014

Page 17 of 22

Immobilizer and Smart Key Reset

Section 5: Receipt of Pass-Code (TIS) (Continued)

2. Once opened , the technician clicks the Immobilizer Reset link to continue.
Figure 18
satvlce l a ne

L1nbax
Su bject: lmmobtl~er Re:;et ReQuest No. 14063000029 hns been Approved

You ho.1d 1mt1oted a request (Request No. t.a063000028) for en l mmob1l1l'.er Reset on 06/30/ 201.i 03 ;09 Pf.\ POT. Your 'eQuest hJs been APCt o"'ed and ddlt, IS
have been saved

Reau es\ Octa II~
Re01ue~t No :
Denier Code

Dealer Name.
TcchmoJn Name

Vehicle VJ U