©O@ vexus
L-SB-0025-14 Rev2 July 7, 2014 Technical Service Information Bulletin

Immobilizer and Smart Key Reset

Service
Category Vehicle Interior
Lexus Supports ve
Section Theft Deterrent/Keyless Entry Market USA ASE Certification
Applicability
YEAR(S) MODEL(S) ADDITIONAL INFORMATION
1997 — 2015 CT200H, ES300,

ES300H, ES330,
ES350, GS300,
GS350, GS400,
GS430, GS450H,
GS460, GX460,
GX470, HS250H,

IS F, 18250, 1S250C,
IS300, 1S350, IS350C,
LFA, LS400, LS430,
LS460, LS600H,
LX470, LX570,
NX200T, NX300H, RC
F, RC350, RX300,
RX330, RX350,
RX400H, RX450H,
SC300, SC400, SC430

REVISION NOTICE
November 14, 2014 Rev2:

* Applicability has been updated to include 2015 model year RC F, RC 350, NX 200t and
NX 300h vehicles.

July 25, 2014 Rev1:
* Sections 1, 2, and 3 have been updated.

Any previous printed versions of this bulletin should be discarded.

© 2014 Lexus, a division of Toyota Motor Sales, USA Page 1 of 22
Ovexus L-SB-0025-14 Rev2 —_ July 7, 2014 Page 2 of 22

Immobilizer and Smart Key Reset

SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. SS002-01.
* Applicability has been updated to include 1997 — 2015 applicable model year vehicles.

Service Bulletin No. SS002-01 is Obsolete and any printed versions should be discarded. Be sure
to review the entire content of this bulletin before proceeding.

Introduction

The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow
the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.

NOTE

There are new security provisions required to obtain a Reset Pass-Code. It is critical that the
instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the
new system.

Warranty Information

OP CODE DESCRIPTION TIME OFP T1 | T2
N/A Not Applicable to Warranty ~ = - 7

Required Tools & Equipment

REQUIRED EQUIPMENT SUPPLIER PART NUMBER QTy
Techstream 2.0* TS2UNIT
ADE 1
Techstream Lite TSLITEPDLRO1

* Essential SST.

NOTE
* Only ONE of the Techstream units listed above is required.

* Software version 9.30.029 or later is required.

* Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.

© 2014 Lexus, a division of Toyota Motor Sales, USA
@vexus L-SB-0025-14 Rev2 —_ July 7, 2014 Page 3 of 22

Immobilizer and Smart Key Reset

Service Bulletin Overview

1. Review the vehicle application chart in the Technical Information System (TIS) to verify the
vehicle is capable of being reset.

Refer to the Lexus Vehicle Support chart located on TIS, under Diagnostics — Immobilizer Reset
— Reference Documents.

2. Review the new security authorization process and chose the option that best supports your
dealer situation.

3. Follow the Techstream and TIS screenshots to obtain the Pass-Code needed to open registration
for Immobilizer and Smart Key programming.

NOTE

Some early ECM based Immobilizers cannot be reset using Techstream. For these vehicles,
do the following:

* Identify the vehicle using the Lexus Vehicle Support chart noted above.

* Refer to the most recent SPOC bulletin for instructions.

© 2014 Lexus, a division of Toyota Motor Sales, USA
OMvexus L-SB-0025-14 Rev2 —_ July 7, 2014 Page 4 of 22

Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code

An improved security measure has been implemented in TIS that requires a secondary approval by
dealer management each time an Immobilizer or Smart Key Reset request is submitted. Please

review the following flow chart and become familiar with the options outlined prior to attempting
a vehicle reset.

Figure 1. Immobilizer Reset Process

REQUESTOR

fs

Login to TIS and Navigate to TIS >
Diagnostics > Immobilizer Reset

v

Re-enter TIS password into
Immobilizer Reset portlet

v

Complete Immobilizer Reset
form and acknowledge Positive
Identification Policy

APPROVING MANAGER

Complete Remaining TIS and
Techstream Smart Code Reset
procedures as usual

REQUESTOR
APPROVING MANAGER

© 2014 Lexus, a division of Toyota Motor Sales, USA
Ovsxus L-SB-0025-14 Rev2 July 7, 2014 Page 5 of 22

Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code (Continued)

Key Points:

* The Reset request can be submitted from the Techstream in the vehicle, or on TIS before the
vehicle is available.

+ A single management approval can be used multiple times for the same VIN as needed until the
vehicle repair is completed.

- Each Reset attempt for the same VIN will generate a new Seed Number and a unique
Pass-Code.

* The request and approval hand-off between technician and management is done on the TIS
home page inbox accessed at each individual’s location (Techstream, office, etc.).

Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS In-Box Message and Approve
2. Perform Reset with Techstream
A. Access Approval In-Box Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval before vehicle is accessed (as per above Main Steps)
2. Request and receive approval from Techstream after entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the Pass-Code Request form has been completed an approval request will be sent to all
approving managers. Dealership personnel with the following job titles in “Staffmaster” are granted
Pass-Code approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts

Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager, Shop Foreman,

Diagnostic Specialist, Team Leader. Each dealer must have at least 2 enrolled managers in order to access
any Pass-Codes.

© 2014 Lexus, a division of Toyota Motor Sales, USA
OQusus L-SB-0025-14 Rev2 July 7, 2014 Page 6 of 22

immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code (Continued)

NOTE

Once a Reset is completed, it may be necessary to enter an “Immobilizer Key Registration” ora
“Smart Key Code Registration” utility to program the new keys. Early Immobilizer systems may be
ready to accept keys immediately after the Reset if the security light flashes a 2-digit code (such
as 21 or 22). Refer to the applicable Repair Manual for details.

Please review the Techstream and TIS screenshots in this bulletin to become familiar with the
new management authorization process flow.

Section 2: Reset Approval Request (TIS Pre-Approval)

1. Open TIS and enter the Diagnostics and immobilizer Reset tabs. Login using your password.
Figure 2.

Ne eee -————_—_—

Pe Elles \ 1g 5 foie rte Wr a fom re Bt iad

Key Code Reset

| Immobilizer and Smart Key Code Reset allows the registration of a new Master
| Key even if all original Master Keys are lost. Once the Immobilizer and/or Smart
| Key Code is reset, all previously registered key codes will be erased.
Re-enter your Password below to proceed to the Immobilizer and Smart Key Code
| Reset form.

| password: [1]

L :

Receive a Passcode

‘el
‘B

© 2014 Lexus, a division of Toyota Motor Sales, USA
Ovens L-SB-0025-14 Rev2 July 7, 2014 Page 7 of 22

Immobilizer and Smart Key Reset

Section 2: Reset Approval Request (TIS Pre-Approval) (Continued)

2. Enter the information requested, check all 4 boxes below Positive Identification Policy, then
click Next.

Figure 3.

a)

ET
ro Rs ls . Wee ee eas Fem ote Blind

peu Lers)| | Bad

| Key Code Reset
Please complete the following fields to receive a passcode.

Dealer Code:
Dealer Name:
Technician Name:

“vehicle viN: [—] [—_] —____] 007 ate ving
“Repair Order/Parts Invoice Number:
“customer Last Name: [—

Positive Identification Policy
=[~ Lhave verified the customer's authority to obtain vehicle security information for this vehicle.

=[ thave verified the customer's full legal name and confirmed their identity with a valid picture ID.
=[ — thave or will visually confirm the vehicle's registration document and ownership.
-[" Lagree to the TIS Terms and Conditions.

(") - Indicates Required Field(s)

Note: Details of this transaction will be included in the Monthly Vehicle Security Transaction Report sent to the Dealer GM. Also, a log
of each transaction is sent to the National Insurance Crime Bureau.

3. A minimum of two managers are required to be selected. Once two or more managers are
selected, click Submit to continue. Each request is required to be approved by one manager.
Once manager approval is received, continue to Section 5, “Receipt of Pass-Code.”

Figure 4.

Select a minimum of two managers from the list below and click Submit to

continue. Each request requires approval from one manager.
Example Manager 1 Oj
Example Manager 2 oO
Example Manager 3 Oo
Example Manager 4
Example Manager 5

be

© 2014 Lexus, a division of Toyota Motor Sales, USA

Ousws L-SB-0025-14 Rev2 _—_ July 7, 2014 Page 8 of 22

Immobilizer and Smart Key Reset

Section 3: Techstream Reset Utility (With Request)

1. Connect Techstream to the vehicle.
Figure 5.

Fie Furcton Setup TIS User Help

CP) TOYOTA @vaads 5 el