Tony Lawrence
From:
Sent:
To:
Subject:

Tony Lawrence
Thursday, May 08, 2014 4:05 PM
All Dlrs All Rgns - PT; All Dlrs All Rgns - SR
MAZDA DEALER NOTICE - SERVICE BULLETIN RELEASE

SERVICE BULLETIN RELEASE - 05/08/2014
2014 INDEX: http://www.mstore2000.com/PDF Files/index05-08-14.pdf
The following Service Bulletin has just been issued.
- For latest MS3 postings, click here: https://portal.mazdausa.com/m173/service/esi/MazdaServiceShop
- For printable PDF files from MStore, click on the link below each TSB title:
* If the links do not automatically take you directly to the document, cut and paste the link into your internet

browser address window and press enter.

UPDATED BULLETIN
09-005/14 - 2013-2014 CX-5 -VARIOUS ELECTRICAL SYSTEM MALFUNCTION(S) RELATED TO C-15 CONNECTOR
CORROSION
http://www.mstore2000.com/PDF Files/09-005-14-2875c.pdf

•

Please distribute this information to all parts and service personnel.

•

If you no longer wish to receive Mazda bulletins, please contact the IT Administrator at your dealership and ask them
to remove your email address from under the EMDCS application.

1

Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2014 Mazda Motor of America , Inc.

Subject:
VARIOUS ELECTRICAL SYSTEM MALFUNCTION(S) RELATED TO C-15
CONNECTOR CORROSION

Bulletin No:

09-005/14

Last Issued:

05/08/2014

BULLETIN NOTE
• This bulletin supersedes the previous burletin 09-005/14, issued on 01/14/14 , 02/07/14, 03/14/14 and 09031/13 , issued on 11/11/13. The DESCRIPTION and WARRANTY INFORMATION has been revised .
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2013-2014 CX-5 vehicles with VINs lower than JM3KE******365953 (produced before June 25, 2013)

DESCRIPTION
Some vehicles may experience one or more of the following symptoms in connection with a malfunction related
to the C-15 connector.
• The driver side power window does not operate.
• The door does not open when using the advanced keyless system .
• The warning lamp stays ON even after the ignition switch is turned OFF.
• OTC B10E7:17 (START STOP UNIT, IG1 Relay Circuit Malfunction) and DTCs related to communication
errors may be stored in PCM memory.
C- 15
REAR HARNESS-DOOR N0.1 HARNESS

The symptoms listed above may be caused by corrosion of the C-15 connector terminals due to water intrusion
through the front door. In low ambient temperatures, the door harness hardens. If the door is fully opened, it
may create a gap between the door and the door harness grommet, which may allow water to enter through the

gap.
Page 1 of 13
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles . These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bull etin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the ri ght to alter the specifi cations and
contents of this bulletin without obligation or advance notice. All ri ghts reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical--including photocopyi ng and recording and the use of any ki nd of information storage and retrieval system --without permission in
writing .

Bulletin No: 09-005/1 4

Last Issued : 05/08/2014

© 2014 Mazda Motor of Ameri ca, Inc.

MASS PRODUCTION CHANGES :
• The front door harness grommet has been changed to improve sealing performance.
• Holes inside the front pillar (which are made for weight reduction) , have been covered to prevent water intrusion.
Customers with this concern should have their vehicle repaired according to the following repair information .

REPAIR PROCEDURE
OUTLINE:
If one or more of the above mentioned symptoms can be confirmed, disconnect the C-15 connector (which joins
the door harness and the rear harness). Inspect for any signs of corrosion of the C-15 connector terminals referring to the inspection procedure below.
- If there is any corrosion at the C-15 connector, replace the door harness and repair the rear harness according to the following repair procedure.
- If there is no corrosion found at the C-15 connector, this bulletin is not applicable. Troubleshoot the concern(s) according to the MS3 online instructions or the Workshop Manual.
1. Verify the customer concern.
2. Record customers pre-set radio stations.
3. Slide the driver side front seat fully backwards.
4. Disconnect the negative battery cable.
5. Disconnect the C-15 connector according to the MS3 online instructions or the Workshop Manual (section
09-11 FRONT DOOR REMOVAL/INSTALLATION) .
6. Inspect for any corrosion found on the terminals shown below.

Door Harness Side

Rear Harness Side

If there is any corrosion found on the terminals , go to next step.
If there is no corrosion found on the terminals, this bulletin is not applicable. Troubleshoot the concern(s)
according to the MS3 online instructions or the Workshop Manual.
Page 2of13

Bulletin No: 09-005/1 4

Last Issued: 05/08/2014

© 2014 Mazda Motor of Am erica , Inc.

7. Remove the driver-side front side trim according to the MS3 online instructions or the Workshop Manual
(section 09-17 FRONT SIDE TRIM REMOVAL/INSTALLATION).
8. Remove the hood release lever from the under panel according to the MS3 online instructions or the Workshop Manual (section 09-14 HOOD LATCH AND RELEASE LEVER REMOVAL/INSTALLATION) .
9. Attach masking tape to the switch panel and dashboard to avoid any damage during the repair.

, ...Jc

10. Remove screw (A) , clips (B) and hooks (C) to loosen the lower panel (D).

2843d

Page 3of13

Bulletin No: 09-005/14
~

Last Issued: 05/08/2014

2014 Mazda Motor of America , Inc.

11 . Move the lower panel aside.

12. Remove the harness clip.

2843[

13. Disconnect the C-08 connector to separate the rear harness from the instrument panel harness.

Page 4of13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 2014 Mazda Motor of America, Inc.

14. Using a small flathead screwdriver, push the tab of the C-08 connector bracket (A) in the direction of the
arrows, then remove the C-08 connector bracket from the body.
CAUTION:

Use care not to swap the C-08 and C-15 connectors, otherwise, a no start condition could
occur.

28-43h

15. Install the harness clip.

16. Place the lower panel back to the original position.

(
2843j

Page 5of13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 2014 Mazda Motor of America , Inc.

17. Pull the C-15 connector out of the front pillar inside the cabin.

2843k

·-

-

18. Remove the insulation and protector tube for the rear harness to the extent shown below.

28"31

Page 6of13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 20 14 Mazda Motor of America , Inc.

19. Remove the two (2) terminals shown below from the C-15 connector using a small flathead screwdriver.
NOTE: The wire colors are different depending on the vehicle specification. Refer to the appropriate Wiring
Diagram.
REAR HARNESS

AUTO-OPEN/CLOSE
FOR DRIVER-SIDE

AUTO-OPEN/CLOSE FUNCTIO
FOR DRIVER-SIDE WINDOW :
y

z

G
H

AA

I

J
K

L

2843m

Terminal removal : screwdriver (A), terminal (B), holper (C)

(

284JH

r

JP

•

=:i (

~

(

'

I ..

'~

~

Page 7of13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 2014 Mazda Motor of America , Inc.

20. Cut the two (2) removed wires 1Omm from the terminal.

21. Strip 20mm of insulation from the ends of both wires.

2843o

22. Select two (2) wires from the short cord kit that are the same colors as the wires from the vehicle .
23. Strip 20mm of insulation from the ends of both wires from the short cord kit.

,I

..

20mm

..

2843p

Page 8of13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 2014 Mazda Motor of America , Inc.

24. Pass the wires from the kit through the heat shrink tubes (A) , then temporarily secure with masking tape (B) .
NOTE:

Use the larger heat shrink tube for the larger (yellow) wire and the smaller tube for smaller (red/yellow) wire.

25 . Connect the wires from the vehicle side and the wires from the short cord kit by twisting them together.

2843r

26. Solder the twisted wires together, spreading the solder out across the entire twisted wires.

2843s

Page 9of13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 2014 Mazda Motor of America, Inc.

27. Place the heat shrink tube over the center of the soldered area. Using a heat gun, apply heated air until the
tube shrinks securely over the soldered wires.

28431

28. Install the repaired terminals into the connector.

2843u

29. Bend the excess length of wires (as shown .below) to match with the other wires.

I

2&43v

Page 10of13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 2014 Mazda Motor of America , Inc.

30. Wrap the harness with electrical tape as shown below.

2843w

31 . Install the protector tube as shown below, then secure both ends with electrical tape .

()

2843x

32. Pull out the C-15 connector from the front pillar to the door side.

28432

Page 11 of 13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 2014 Mazda Motor of America , Inc.

33. Install the plastic bracket for the C-08 connector to the body.
34 . Connect the C-08 connector (connect the rear harness and the instrument panel harness together) .
35. Reinstall the lower panel screw and remove the masking tape .
36 . Reinstall the hood release lever from the under panel according to the MS3 online instructions or the Workshop Manual (section 09-14 HOOD LATCH AND RELEASE LEVER,REMOVAL/INSTALLATION).
37. Reinstall the driver-side front side trim according to the MS3 online instructions or the Workshop Manual
(section 09-17 FRONT SIDE TRIM REMOVAL/INSTALLATION) .
38. Replace the driver side door harness with a new one according to the MS3 online instructions or the Workshop Manual (section 09-11 FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION) .
39. Apply protector (butyl tape) (A) to the gap between the upper door hinge (B) and the front pillar panel using
a flathead screwdriver (C).

2843y

40. Re-connect the negative battery cable.
41. Re-enter customers pre-set radio stations. ·
42 . Verify repair.

Page 12of13

Bulletin No: 09-005/14

Last Issued: 05/08/2014

© 2014 Mazda Motor of America , Inc.

PART(S) INFORMATION

Part Number

Description

Qty.

Notes

'

Country

KDY1-67-SHO

Short Cord

1

---

All

.G3YA-67-PG1

Protector

1

Butyl tape

All

WIRING ASSY-DR,F

1

Driver side

USA I Canada

WIRING ASSY-DR,F

1

Driver side ·

Mexico

~G03-67-190C

'

KG39-67-1908

WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda's New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

41

Damage Code

93

Part Number Main Cause
Quantity
Operation Number I Labor Hours:

(SEE PART(S) INFORMATION)
1
XXK69ERX I0 .8 Hrs.

'

.

Page 13of13