Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

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© 2014 Mazda Motor of America , Inc.

Subject:

Bulletin No:

09-004/14

Last Issued:

01/14/2014

STAINS FOUND ON PAINT DURING POI

BULLETIN NOTE
• This bulletin supersedes the previous bulletins 09-015/04 issued 04/26/04 and 05/14/04; 09-004/05 issued
02/18/05 and 09/23/05; 09-036/09 issued 07/17/09, 07127109 and 11/12/09; 09-011/12 issued 03/12/12. The
APPLICABLE MODEL(S)NINS have been revised .
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2013-2014 MX-5
2013-2014 Mazda2
2013-2014 Mazda3
2013-2014 Mazda5
2013-2015 Mazda6
2013-2015 CX-5
2013-2014 CX-9

DESCRIPTION
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is
most likely to be found in a cold weather areas just after the RAPGARD is removed at POI. This may be caused
by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of
stains can be removed with a heat gun or an infrared drier.
If you encounter this concern during POI , use a heat gun or an infrared drier to apply heat to the affected area to
remove the stain(s) .

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers.• Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies ,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---incl uding photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing .

Bulletin No: 09-004/14

Last Issued: 01/14/2014

© 2014 Mazda Motor of America, Inc.

REPAIR PROCEDURE

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1. Visually inspect the top coat surface for stains.
If stains are found, use a heat gun (for smaller stains) or an infrared drier (for larger stains) to heat the
affected area and remove the stains.
2. Insulate all plastic and rubber parts (as shown below) using heat insulation materials (C - F) prior to beginning the application of heat.
A - Body Panel
B - Molding
C - Aluminum foil covering all area
D-Wet towel
E - Folded aluminum foil
F - Aluminum foil tape .

CAUTION:
Since this repair procedure requires the use of heat from a heat gun or infrared drier, be
sure to insulate all rubber or plastic parts which are easily affected by heat from near the
affected stain -area.
Use extreme care to ensure the top coat surface temperature stays below 284°F (140°C) .
To protect materials insiqe the cabin area (i.e. carpet, seats, etc.), also place insulation over
the glass as necessary.

NOTE: Ensure the aluminum foil tape (F) is inserted into the edges of the molding (B) as shown below.

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Bulletin No: 09-004/14

Last Issued: 01/14/2014

© 2014 Mazda Motor of America , Inc.

CAUTION:

Refer to "PLASTIC PARTS HEAT RESISTING TEMPERATURE" section of the applicable
Body Shop Manual before the repair. Repair and repl~cement of damaged plastic parts due to
ove~-heating is not covereQ under warranty.
B3E098050000B01
Heat resisting
Part Name

Material Name

Code

Temperaturec·
{P }

[95 {203}
[95 {203}

COWL GRILL
FRONT COMBINATION
LIGHT

OUTSIDE MIRROR

OUTER PANEL

ABS

ABS

88 {190}

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PROCEDURE FOR USING HEAT GUN (for smaller stains):
1. Place a 1000 W (AC-1 OOV) heat gun approx. 2 inches (5 cm) from the surface of the stain area and apply
heat for only 20 seconds.
2. Adjust heat gun approx. 4 inches (10 cm) away from the surface of the stain area and apply heat for a max·
imum of 20 minutes.
CAUTION:

DO NOT apply heat for more than 20 minutes or damage to the body panel surface, plastic or
rubber parts may occur.

3. Verify the repair.

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Bulletin No: 09-004/14

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01/14/2014

© 2014 Mazda Motor of America , Inc.

PROCEDURE FOR USIN~ INFRARED DRIER (for larger stains):
1. Mount an infrared drier (A) approx. 31.5 inches (80 cm) away from the surface (B) of the stain area .
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2. Set the temperature of the infrared drier to 140-158° F (60-70° C) and apply heat for a maximum of 60 minutes.
CAUTION: DO NOT apply heat for more than 60 minutes or damage to the body panel surface, plastic or
rubber parts may occur.

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3. Verify the repair.

WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda's New Vehicle Limited Warranty term .
Additional diagnostic time cannot.be claimed for this repair.
Please note that the "Period Covered" is for P-01 only.

Warranty Type

A

Symptom Code

98

Damage Code

9X

Part Number Main Cause
Quantity
Operation Number I Labor Hours:
Period Covered :

7777 -PT-002
0
XX666XR1 I 0.5 Hrs.

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POI ONLY

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