NHTSA ID Number: 10060460
Manufacturer Communication Number: 09-005-14
TSB/Document Date: 2016-03-31
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Service Bulletin
Mazda
North American Operations
Irvine, CA 92618-2922
© 2014 Mazda Motor of America , Inc.
Subject:
VARIOUS ELECTRICAL SYSTEM MALFUNCTION(S) RELATED TO
C-15 CONNECTOR CORROSION
Bulletin No:
09-005/14
Last Issued:
02/07/2014
BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-005/14, issued on 01/14/14 and 09-031/13, issued on 11/
11/13. The PART(S) INFORMATION has been revised .
• Changes are noted below in Red beside the change bar.
APPLICABLE MODEL(S)NINS
2013-2014 CX-5 vehicles with VINs lower than JM3KE******365953 (produced before June 25, 2013)
DESCRIPTION
Some vehicles may experience one or more of the following symptoms in connection with a malfunction related
to the C-15 connector.
• The driver side power window does not operate.
• The door does not open when using the advanced keyless system .
• The warning lamp stays ON even after the ignition switch is turned OFF.
C-15
REAR HARNESS-DOOR N0.1 HARNESS
The symptoms listed above may be caused by corrosion of the C-15 connector terminals due to water intrusion
through the front door. In low ambient temperatures, the door harness hardens. If the door is fully opened, it
may create a gap between the door and the door harness grommet, which may allow water to enter through the
gap.
Page 1 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies ,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical-including photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing .
Bulletin No: 09-005/14
Last Issued: 02/07/2014
© 2014 Mazda Motor of America, Inc.
MASS PRODUCTION CHANGES:
• The front door harness grommet has been changed to improve sealing performance . .
• Holes inside the front pillar (which•are made for weight reduction} , have been covered to ·prevent water intrusion.
Customers with this concern should have their vehicle repaired according to the following repair information.
REPAIR PROCEDURE
OUTLINE:
If one or more of the above mentioned symptoms can be confirmed, disconnect the C-15 connector (which joins
the door harness and the rear harness). Inspect for any signs of corrosion of the C-15 connector terminals referring to the inspection procedure below.
- If there is any corrosion at the C-15 connector, replace the door harness and repair the rear harness according to the following repair procedure.
- If there is no corrosion found at the C-15 connector, this bulletin is not applicable. Troubleshoot the concern(s) according to the MS3 on[ine instructions or the Workshop Manual.
1. Verify the customer concern .
2. Record customers pre-set radio stations.
3. Slide the driver side front seat fully backwards.
4. Disconnect the negative battery cable.
5. Disconnect the C-15 connector according to the MS3 online instructions or the Workshop Manual (section
09-11 FRONT DOOR REMOVAL/INSTALLA'.ION). _
, ,
..
6. Inspect for any corrosion found _on the terminal$ sho'-'l'n belotN.
_,
, \..
,,....,
Page 2of14
Bulletin No: 09-005/14
Last Issued: 02/07/2014
© 2014 Mazda Motor of America , Inc.
I
Door;Harness Side
'·
'
'
•:
l
; Rear Harness Si.d e
:,
"·
. '~
.
If there is any corrosion found on the terminals , go to next st~p.
If there is no corrosion found on the terminals, this 'bulletin is.n'ot applicable. Troubleshoot'the concern(s)
according to the MS3 online instructions or the Workshop Manual.
7. Remove the driver-side front side trim according to the MS3 online instructions or the Workshop Manual
(section 09-17 FRONT SIDE TRIM REMOVAL/INSTALLATION) .
8. Remove the hood release lever from the under panel according to the MS3 online instructions or the Workshop Manual (section 09-14 HOOD LATCH AND RELEASE LEVER REMOVAL/INSTALLATION).
Page 3of14
Bulletin No: 09-005/14
Last Issued: 02/07 /2014
© 2014 Mazda Motor of America , Inc.
9. Attach masking tape to the switch panel and dashboard to avoid any damage during the repair.
28"3c
10. Remove screw (A), clips (B) and hooks (C) to loosen the lower panel (D).
2843d
Page 4of14
Bulletin No: 09-005/14
~
Last Issued : 02/07/2014
2014 Mazda Motor of America, Inc.
11 . Move the 1.ower panel aside,
2M3e
12. Remove the harness clip .
r
· .· . '
'.
2M31
13. Disconnect the C-08 connector to separate the rear harness from the instrument panel harness.
"'"'"
Page 5of14
/
Bulletin No: 09-005/14
Last Issued: 02/07/2014
© 2014 Mazda Motor of America, Inc.
14. Using a small flathead screwdriver, push the tab of the C-08 eonnector bracket (A) in the direction of the
arrows, then remove the C-08 connector bracket from the body.
2843h
15. Install the harness clip ..
2843i
16. Place the lower panel back to the original position .
l
(
2843j
Page 6 of 14
Bulletin No: 09-005/14
Last Issued: 02/07/2014
IC> 2014 Mazda Motor of America , Inc.
17. Pull the C-15 con hector ·out of the front pillar insider the Cabin .' .
28431<
18. Remove the insulation and protector tube for the rear harness to the extent shown below:
,...,.
,.
"·
.• 1"·
'
Page 7 of 14
Bulletin No: 09-005/14
Last Issued: 02/07/2014
;,
CO 2014 Mazda Motor of Ameri ca , Inc.
19. Remove the two (2) terminals shown below from the C-15 connector using a small flathead screwdriver.
NOTE: The wire colors are different depending on the vehicle specification . Refer to the appropriate Wiring
Diagram.
REAR HARNESS
AUTO-OPEN/CLOSE
FOR DRIVER-SIDE
AUTO-OPEN/CLOSE FUNCTIO
FOR DRIVER-SIDE WINDOW :
G
H
I
J
K
L
·j,•·,,
21'43m
Terminal removal : screwdriver (A) , terminal (BY. holder (C)
[
l
•
JP
::::i
.·.
(
~
? ...
I ..
·~
.
~
c
28'3aa
Page 8of14
Last Issued: 02/07/2014
Bulletin No: 09-005/14
© 2014 Mazda Motor of Ameri ca, Inc.
20."Cut-the two (2) removed wires 10mm from the termi nal.
...
: ··
2M3n
21 . Strip 20mm of insul~tLon from the erids of.both wires.
2""3o
,.
22 . Select two (2) wires from the short cord kit th~t are the same colors as th€fwires from the vehicle.
"
23. Strip 20mm of insulation from the ends of both wires from the short cord kit.
20mm
. ..
2843p
Page 9of14
Bulletin No: 09-005/14
Last Issued: 02/07/2014
© 2014 Mazda Motor of America , Inc.
24 . Pass the wires from the kit through the heat shrink tubes (A) , then temporarily secure with masking tape (B).
NOTE: Use the larger heat shrink tube for the larger (yellow) wire and the smaller tube'for smaller (red/yellow) wire.
··'
25. Connect the wires from the vehicle side and the wires from _the short cord kit by tyvisting them toqether.
2843r
26. Solder the twisted wires together, spreading the solder out across the entire twisted wires .
'.
2~3s
Page 10of14
Bulletin No: 09-005/14
Last Issued: 02/07/2014
© 2014 Mazda Motor of America, Inc.
27. Place theheat shrink tube over the center of the soldered area. Using. a heat gwn, apply heated air·.wntil the
.tubE:l s~rinks s~cu~ely over the soldered wires.
2&
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TSB/Document ID: 09-005-14
Replacement Service Bulletin Number:
MFR Communication Date: 2014-02-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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