Service Bulletin

Mazda North American Operations
Irvine, CA 92618•2922

© 2013 Mazda Motor of America, Inc.

.

Subject:

Bulletin No:

09c004/13

Last Issued:

03/06/2013

TAPPING NOISE WHERE EDGE OF DASHBOARD MEETS WINDSHIELD
'

APPLICABLE MODEL(S)NINS
2013 CX-5 vehicles with VINs JM3KE******122583 - 146712 (produced May 6, 2012 ":'Aug. 31, 2012)

DESCRIPTION
Some vehicles may exhibit a tapping noise which is audible from the front edge of the dashboard (A) (where it
meets the base of the windshield) when driving over bumps or rough roads.

2758a

The tapping noise may be caused when the front edge of the dashboard contacts the body-side bracket(s). To
eliminate the noise, felt pads have been attached to all (3) three body-side brackets during vehicle mass-prodcution.
Customers having this concern should have their vehicle repaired using the following repair procedure.

_

Page 1 of 4

CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians uti.lize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

.,
Bulletin No: 09-004/13

!Last Issued: 03/06/2013

© 2013 Mazda Motor of America, Inc.

REPAIR OVERVIElW:
There are (3) t~ree brackets (left, center and right) on theibody~side as shown below (A). A felt pad is attached
to each bracket for noise prevention. However, depending on the VIN and production date of the vehicle, felt
pads may or may not have been attached to all three brackets. Vehicles without felt pads may experience a tapping noise when driving over bumps or rough roads.
·
·--------'·--~-·

Production

!-

dat~ ranges for vehicles with and without felt p~ds: 0 = with felt pads, X =without felt pads.
Vehicle Production Oat~ Range

Body-Side Brackets
Left (C)

Center (B)

Right (A)

Vehicle OK.

May 5, 2012 or befhre

0

0

0

Type A Vehicle " Not OK

May 6, 2012- Aug. 2Q, 2012

X

X

X

Type 8 Vehidle • Not OK

Aug. 21, 2012 - Aug. 3~, 2012

0

X

0

vehicle OK

Sept. 1, 2012 or a~er

0

0

0

©

i758c

Page 2 of 4

Last Issued: 03/06/2013

Bulletin No: 09-004/13
© 2013 Mazda Motor of America, Inc.

REPAIR PROCEDURE
1. Verify the noise occurs' while driving the vehrcle dver a bump or rough road. Also, verify that the noise stops
when lightly pressing the front edge of the dashboard by hand.
;.,·

NOTE:
Since the repair involves removal and installation of the windshield, be sure to verify the noise is
coming from the front edge of the dashboard before beginning this repair.
Keep in mind that TSB 09-009/12- "2013 CX-5- RATTLE NOISE FROM INSTRUMENT PANEL
AND/OR CREAK NOISE FROM A-PILLAR OVER ROUGH I BUMPY ROADS" was also
released to address noise concerns around similar locations of the vehicle. Be sure to distinguish the noises from one another and refer to the appropriate TSB to repair the vehicle.
2. Remove the windshield from the vehicle accordihg to the instructions on MS3 online or the Workshop Manual (section 09-12 WINDSHIELD REMOVAL).
3. Using the table below, determine if the subject vehicle is a Type A Vehicle or a Type B Vehicle.

Type A Vehicle

Type B Vehicle

Production Date Range:
May 6, 2012- Aug. 20, 2012

Production Date Range:
Aug. 21,2012- Aug. 31,2012

VIN: JM3KE******122583- 144011

VIN: JM3KE******144012- 146712

Repair: Attach a felt pad on all (3) three brackets
(left, center and right).

Repair: Attach a felt pad on the center bracket
only.

4. While lifting up the edge of the dashboard and holding it up by hand, attach the felt pads (A) on the brackets.
Wrap the pad around the edges of the bracket as shown below (B).
For Type A Vehicles, attach a felt pad on all(3) three brackets (left, center and right).
For Type B Vehicles, attach a felt pad on the center bracket only.

2758d

5. Re-install the windshield according to the instructions on MS3 online or the Workshop Manual (section 0912 WINDSHIELD INSTALLATION).
NOTE: The A-pillar trim clips cannot be reused, so replace them (both sides) with new ones.
6. Verify repair.

Page 3 of 4

Bulletin No: 09-004/13

Last Issued: 03/06/2013

:

© 2013 Mazda'Motor of America, Inc.

PART(S) INFORMATION

Part Number

Description

KD45-55-169

Felt Pad

D651-68-162A

Qty.

:r.

..

.... 1 or.~

Type A Vehicle= Qty. 3 pads

,,

Type

i

A-Pillar Trim Clip

Notes

s· Vehicle = Oty.1

pad

For both sides. Old clips cannot
be reused

2

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WARRANTY INFORMATION
NOTE:

lhis warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
'
"f:his
repair will be covered under Mazda's New
Vehicle Limited Warranty term.
.
I
Additional diagnostic time cannot be claime(:l for this repair.

_l_
I

Dealer sublets windshield
removal to glass company

Dealer Removes Windshield

'A:·

Warranty Type

,.

:.·:: ~ ~

A'

'.

-·

'

Symptom C;ode

91':

Damage Cdde

97'

Part Number Main Cause
Quantity

Operation Number I Labor Hours

91
97

KD45-55-1'69

'

.

...

., .

:

;,

KD45-55-169'~

3 - (Type A !vehicle)

3 - (Type A Vehicle)

1 - (Type B ~ehicle)

1 - (Type B Vehicle)

'

I

XXJ1 EXRX ( 2.7 Hrs.

''

,.

XXJ1 EARX I 0.3 Hrs.

Windshield Sublet tb Glass Shop:
Sublet lnvoi¢e Number

---

I
!

Invoice Number from Glass
Shop or Dealer Purchase
Order
Enter D1 (Glass labor only to
repair glass)

Sublet TypeiCode
Sublet Amount

_ ... _

Sublet Text

---

I

Enter amount of sublet (Not to
exceed dealer labor rate times
2.4 hours)
Sublet to remove and reinstall
windshield

NOTE:

Windshield breakage is not covered under warranty.
Enter A-pillar trim clips as related parts.
Page 4 of 4