Tony Lawrence
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Tony Lawr~nce
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Tuesday, January 14, 2014 5:01 PM
All Dlrs All Rgns - PT; All Dlrs All Rgns - SR
'All Ports'; Dept - Customer Mediation; Technica l Operations Manager; Dealer Assistance
Group-All; Hotline Specialists; Warranty & Service Assurance; All District Service
M.anagers; All District Service Managers; Parts Operations Manager; Technical Specialist;
·All McGaw; Technical Training; Marty Bergiel; Pierre Hugues Camire (MCI); David Dildy;
Jill Hortinela; Jose Tosado; '[email protected]'; Grace Lee; Weldon Munsey; Dan
Ryan; Paul Woolley; 'smi@sam_o atelco.com'; 'kanai.sh@mazda.co.jp';
'tsuji.ko@mazda.cojp'; Kotara Morinaga; 'chijar@grupoce~turion.com ';
'[email protected]'; Mike Schoenbachler; Stan Hortinela; Dave Ruiz; Ron
Schram; David Matthew; 'takasuka.t@mazda.cojp'; Bob Aspenleiter; Ben Prejean;
'yoshioka.masa@mazda.cojp'; '[email protected]';
'[email protected]'; 'masatsugu.a@mazda.cojp'; David Liechti;
; shiba.ta@mazda.co.jp'; Jose Aleman; Noriaki Yashiro; '[email protected]'; Carol
Robbins; Pierre Deschamps (MCI); George Benda (MCI); Craig McQueen (MCI); Steve
Romano (MCI); Fujio Hyodo; 'ideguchi.k@mazda.cojp'; 'kawano.k@mazda.cojp'; Hideo
Takashima (MC); David Fenske; 'date.t@mazda.cojp'; Charles Kim;
[email protected]'; Masaya Sato; Robert Cousineau (MCI); Deborah
Daniel; Deborah Lacy; Tom Hannah; Daniel Grenier (MCI); Yasuhiro Fujii; Hidenori
Hisada; Masahide Yoshioka; 'mochizuki.y@mazda.cojp'; '[email protected]';
'iwasaki.mam@mazda.cojp'; 'hashimoto.hideo@mazda.co.jp'; Craig Watterson (MCI);
Francis Hebert; Gustavo Garcia; Jason Fenton; John Blackman; Jshua Lott; Randy Evans;
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'katayama.masak@mazda.cojp'; 'matsumoto.kat@mazda.cojp'; Daniel Grenier (MCI);
Satoshi Kuramoto (MCI); [email protected]'; Robert Idzikowski; Tomoki
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'[email protected]'; 'wholesa [email protected]'
MAZDA DEALER NOTICE - SERVICE BULLETIN RELEASE
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SERVICE BULLETIN RELEASE - 01/14/2014
2014 INDEX: http://www.mstore2000.com/PDF Files/index01-14-14.pdf
The following Service Bulletin has just been issued.
- For latest MS3 postings, click here: https://portal.mazdausa.com/m173/service/esi/MazdaServiceShop
- For printable PDF files from MStore, click on the link below each TSB title:
* If the links do not automatically take you directly to the document, cut and paste the link into your internet
browser address window and press enter.

NEW BULLETIN
09-003/14 - MULTI-MODEL - BLUETOOTH SYSTEM INOPERATIVE

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http://www.mstore2000.com/PDF Files/09-003-14-2869.pdf
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UPDATED BULLETINS
09-004/14 - MULTI-MODEL - STAINS FOUND ON PAINT DURING POI
http://www.mstore2000.com/PDF Files/09-004-14-2874.pdf ,
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09-005/14 - 2013-2014 CX-5 -VARIOUS ELECTRICAL SYSTEM MALFUNCTION(S) RELATED TO C-15 CONNECTOR
CORROSl0N
http://www.mstore2000.com/PDF Files/09-005-14-2875a.pdf

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Please distribute this information to all parts and service personnel.

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If you no longer wish to receive Mazda bulletins, please contact the IT Administrator at yoor dealership and ask them
to remove your email address from under the EMDCS application.

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Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922
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© 2014 Mazda Motor of America , Inc.

Subject:
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BLUETOOTH SYSTEM INOPERATIVE . -

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Last lss.ued:

01/14/2014

09-0P3/14

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APPLICABLE MODEL(S)NINS
2014 CX-5 vehicles with VINs from JM3 KE ****** 367697 - 403269 (produced June 28, 2013 through October
11 , 2013)
.
2013-2014 CX-9 vehicles with VINs from.J.M3 TB .****** 424547 - 42§289_. (produced ~une ~6 . 2013 through
October 08, 2013)
2014 Mazda6 vehicles with VINs from JM1 GJ ****** 130589 - 151416 (produced July 01 , 2013 through October
09, 2013)

DESCRIPTION
Some vehicles may experience one or more of the following Bluetooth symptoms:
• When the vehicle started , the registered device would not connect with the Bluetooth system and Bluetooth
tab on the audio display would not illuminate (gray out) .
• The Bluetooth Tab on the audio display would illuminate, but the Bluetooth system would not operate.
• When the customer presses the "Talk" button on the steering wheel, the audio display momentarily shows a
message "Starting up Bluetooth Please wait" then the bluetooth unit does not work.
NOTE:
Phone Paired - The steering wheel pickup button will only answer phone calls.
Phone Not Paired - The steering wheel pickup button will initiate Bluetooth pairing function .
Customers having this concern should have their vehicle repaired using the following repair procedure .

REPAIR PROCEDURE
1. Verify Bluetooth software version . Refer to "BLUETOOTH SOFTWARE VERSION INSPECTION."
2. Is HF Soft Version 06 .02.000?
Yes - Proceed to step 3.
No - This bulletin does not apply. Refer to MS3 online or Workshop Manual (section 09-03) :
CX-5 - TROUBLESHOOTING INDEX [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HFfTEL)
SYSTEM)]
CX-9 - FOREWORD [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HFfTEL) SYSTEM)]
Mazda6 - TROUBLESHOOTING INDEX [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/
TEL) SYSTEM)]
3. Replace the Bluetooth unit with an exchange unit. Refer to MS3 online or Workshop Manual (section 09-20) :
CX-5 - Bluetooth UNIT REMOVAL/INSTALLATION
CX-9 - Bluetooth UNIT REMOVAL/INSTALLATION
Mazda6 - Bluetooth UNIT REMOVAL/INSTALLATION
4. Verify repair.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical- including photocopying and recording and the use of any kind of information storage and retrieval system - -without permission in
writing.

Bulletin No: 09-003/14

Last Issued: 01/14/2014

© 2014 Mazda Motor of America , Inc.

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BLUETOOTH SOFTWARE VERSION INSPECTION

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1. Turn the ignition to the ACC or ON position (engine off).
2. Turn the audio on.
3. Press the POWE:RNOLUME switch and SEEK SWITCH (UP) simultaneously to launch the diagnostic
assist function .

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POWERNOLUME SWITCH

4. Verify that the launched diagnostic assist function is displayed on the screen .
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FAILUREANALYSIS

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5. Input diagnostic assist code "38".
6. Select "ENTER".
7. Record HF Soft Version, then proceed to "REPAIR PROCEDURE" step 2 .
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FAILUREANALYSIS

HF Soft Version
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rn rrHfilJ1

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mrnrn

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DIAGNOSTIC ASSIST
CODE INPUT SWITCH

ENTER SWITCH

Page 2 of 3

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Bulletin No: 09-003/14

Last Issued: 01/14/2014

© 20 14 Mazda Motor of America , Inc.

PART(S) INFORMATION

Part Number

Description

Qty.

Notes

GJR9-66DHO-B

Bluetooth Unit

1

Exchange Unit

WARRANTY INFORMATION
NOTE:

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda's New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

61

Damage Code

9W

Part Number Main Cause

GJR9-66DHO-B

·o

Quantity

CX-5- Xf