Bulletin No.: 14419
Date: February 2015

Program Bulletin
SB-10057645-4572

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Inefficient Rear Window Defog Function

MODELS:

2014 Chevrolet Spark

CONDITION
Certain 2014 model year Chevrolet Spark model vehicles may have a condition where the rear
window defogger may not function as efficiently as possible. Incorrect software was programmed
in the body control module when customer satisfaction program 13434 was performed on the
vehicle.
CORRECTION
Dealers are to reprogram the body control module.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
PART INFORMATION
No are parts required for this repair.

Copyright 2015 General Motors. All Rights Reserved.

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February 2015

Bulletin No.: 14419

SERVICE PROCEDURE
Note: Carefully read and follow the instructions below.


Do NOT attempt to order the calibration number from GM Customer Care and Aftersales.
The calibration numbers required for this service procedure are programmed into control
modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot
access the calibration, call the Techline Customer Support Center and it will be provided.



DO NOT program a control module unless directed to by a service procedure or a service
bulletin. If the control module is not properly configured with the correct calibration software,
the control module will not control all of the vehicle features properly.



Ensure the programming tool is equipped with the latest software and is securely connected
to the data link connector. If there is an interruption during programming, programming failure
or control module damage may occur.



Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or
loss of voltage will interrupt programming. When required install the EL-49642 SPS
Programming Support Tool to maintain system voltage. If not available, connect a fully
charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT
connect a battery charger.



Turn OFF or disable systems that may put a load on the vehicles battery such as; interior
lights, exterior lights (including daytime running lights), HVAC, radio, etc.



During the programming procedure, follow the SPS prompts for the correct ignition switch
position.



Clear DTCs after programming is complete. Clearing powertrain DTCs will set the
Inspection/Maintenance (I/M) system status indicators to NO.

To program an existing K9 Body Control Module, perform the following procedure:
1. Install EL-49642 SPS programming support tool.
Note: Make sure the vehicle ignition switch state is in appropriate position for the following step.


For Key Ignition System, begin with the ignition in the RUN position.



For Push Button Start System, begin with the vehicle in vehicle ON power mode.

2. Access the Service Programming System (SPS) and follow the on-screen instructions. Refer
to Service Programming System (SPS) documentation in SI for programming instructions.
3. On the SPS Supported Controllers screen, select K9 Body Control Module - Programming
and follow the on-screen instructions.
Note: When performing the Tire Pressure Monitor Sensor Learn during BCM setup, the EL46079 or EL-50448 tire pressure monitor diagnostic tool must be used to activate each tire
pressure sensor for vehicles with UJM.
4. On the SPS Supported Controllers screen, select K9 Body Control Module - Setup (or
K9 Body Control Module - Configuration & Setup) and follow the on-screen instructions.
5. Check the driver information center display for additional messages regarding further
calibration instructions. If there are no additional driver information center instructions
present, programming is complete.
6. At the end of programming, choose the “Clear DTCs” function on the SPS screen.

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February 2015

Bulletin No.: 14419

7. If ABS, Traction Control and/or Stabilitrak indicators are ON and DTC C0161 is set in the
K17 Electronic Brake Control Module after performing BCM programming and setup, do the
following:
7.1 Disconnect the scan tool from the X84 Data Link Connector.
7.2 Ignition OFF, all access doors closed, all vehicle systems OFF, and all keys at least 3 m
(9.8 ft) away from the vehicle. It may take up to 2 min to power down.
7.3 Ignition ON, verify DTC C0161 is in history. If not, repeat the above step to make sure
the vehicle is in sleep mode.
8. Use the scan tool to clear the DTCs.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9101266

Description
Reprogram BCM with SPS

Labor
Time
0.5

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.

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Bulletin No.: 14419

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the program
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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February 2015

Bulletin No.: 14419
February 2015

Dear General Motors Customer:
We have learned that your 2014 model year Chevrolet Spark may have a condition where the
rear window defogger may not function as efficiently as possible. Incorrect software was
programmed into the body control module when customer satisfaction program 13424 was
performed on your vehicle.
Your satisfaction with your Chevrolet Spark is very important to us, so we are announcing a
program to correct this condition.
What We Will Do: Your Chevrolet dealer will reprogram the body control module. This service
will be performed at no-charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Chevrolet Spark provides you many miles of enjoyable driving.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
14419