Service Bulletin

Bulletin No.: 14634
Date: February 2015

SB-10057646-5577

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Fuel Pump Module Battery Terminal

MODELS:

2010-2014 Chevrolet Express
2010-2014 GMC Savana

CONDITION
Certain 2010-2014 model year Chevrolet Express and GMC Savana vehicles may have a condition
in which the fuel pump becomes inoperative due to an open circuit and/or overheating of the fuel
pump module battery terminal.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the fuel pump on all vehicles, and on vehicles built prior to April 25, 2012,
also replace the chassis harness terminals. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
February 14, 2015, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to February 14, 2015,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.

Copyright 2015 General Motors. All Rights Reserved.

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February 2015

Bulletin No.: 14634

PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors
Customer Care and Aftersales (GMCC&A). Use the vehicle identification number (VIN) and the
GM Electronic Parts Catalog (EPC) to determine which part to order. Refer to the parts table
below.
Part Number
19301233
19301234
19301235
19301236
19303708

Description
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN)
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN)
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN)
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN)
WIRE ASM-SPLICE (merch pk 5)
(vehicles built prior to April 25, 2012)

Quantity/Vehicle
1
1
1
1
3 (if req’d)

SERVICE PROCEDURE
1. Verify that the fuel pump requires replacement. Refer to the appropriate diagnostic information
in SI.


If the fuel pump does NOT require replacement, no further action is required. Inform the
customer that any additional diagnosis and repairs are not covered under this special
coverage.



If the fuel pump requires replacement, proceed to the next step.

Note: Inspect the fuel pump connector and see if it shows evidence of discoloring, deformation or
poor terminal tension.

4070283

2. Remove the fuel pump module. Refer to Fuel Tank Fuel Pump Module Replacement in SI.


For 2010-2012 MY vehicles built prior to April 25, 2012, before installing the new fuel
pump module, replace the three terminated leads on the chassis side fuel pump
harness following step #3 below.



For all other vehicles, move ahead to fuel pump module installation, Step # 4.

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February 2015

Bulletin No.: 14634

Note: For step #3 below, refer to Folded-Over Wire Repair and Component Connector End
Views, in SI, for service and crimp tools.
3. Replace the three chassis side fuel pump harness terminals (one at UBEC, two at fuel pump)
with terminated leads, GM P/N 19303708:

2698508

3.1 Remove the UBEC, locate and replace the terminal (circuit B1) with the terminated lead
and reinstall the UBEC. Refer to Underhood Electrical Center or Junction Block
Replacement in SI.

4084683

3.2 At the fuel pump module connector, locate and replace circuits 120 (1) and 150 (2) with
terminated leads.

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February 2015

Bulletin No.: 14634

4070283

4. Install the new fuel pump module. Refer to Fuel Tank Fuel Pump Module Replacement in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by March 31, 2016, unless otherwise specified by
state law. If this is not convenient for the customer, the customer may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.

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February 2015

Bulletin No.: 14634

CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by March 31, 2016. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

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February 2015

Bulletin No.: 14634

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
For Use With Vehicles Still Covered Under Warranty
Labor
Labor
Code
Description
Time
9900132 Diagnostic Time Only – No Repair Required
0.1-0.3
4080858 Fuel Tank Fuel Pump Module Replacement (inc. drain/fill fuel)
1.3
Add: Replace Chassis Harness Terminated Leads (for use on
1.1
vehicles built prior to 4/25/12)
Add: Diagnostic Time
0.1-0.3
Note: For reimbursements on vehicles covered under warranty, refer to the Policies and
Procedures Manual.

Net
Item
N/A
N/A

For Use With Vehicles No Longer Covered Under Warranty
Labor
Code
Description
9900132 Diagnostic Time Only – No Repair Required
9900133 Fuel Tank Fuel Pump Module Replacement (inc. drain/fill fuel)
Add: Replace Chassis Harness Terminated Leads (for use on
vehicles built prior to 4/25/12)
Add: Diagnostic Time
9900134 Customer Reimbursement Approved
9900135 Customer Reimbursement Denied - For US dealers only
*

Labor
Time
0.1-0.3
1.3

Net
Item
N/A
N/A

1.1
0.1-0.3
0.2
0.1

*
N/A

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.
\

We Support
Voluntary Technician
Certification

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February 2015

Bulletin No.: 14634
March 2015

This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2010-2014 Chevrolet Express or GMC Savana, your satisfaction with our
product is very important to us.
This letter is intended to make you aware that some 2010-2014 Chevrolet Express and GMC
Savana vehicles may have a condition in which the fuel pump becomes inoperative due to an
open circuit and/or overheating of the fuel pump module battery terminal.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2010-2014 Chevrolet Express or GMC
Savana within 10 years of the date your vehicle was originally placed in service or 120,000 miles
(193,000 km), whichever occurs first, the condition will be repaired for you at no charge.
Diagnosis or repair for conditions other than the condition described above is not covered under
this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your other
important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by March 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

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February 2015

Bulletin No.: 14634

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
Enclosure
14634