Service Bulletin

Bulletin No.: 14314
Date: February 2015

SB-10057644-3583

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Driver Airbag Light On

MODELS:

2008-2009 Chevrolet HHR SS
2009 Chevrolet Cobalt
2009 Pontiac G5, Solstice
2009 Saturn Sky

CONDITION
Certain 2009 Chevrolet Cobalt, Pontiac G5, Solstice, Saturn Sky, and 2008-2009 Chevrolet HHR
SS vehicles may have a condition in which the steering wheel airbag coil wires to the driver airbag
may become chafed on a sharp edge of the steering wheel horn plate. In vehicles with this condition,
the airbag indicator lamp may be continuously or intermittently illuminated in the instrument panel
cluster, and DTC codes B0012 or B0013 may be stored in the Supplemental Inflatable Restraint
(SIR) system. If this condition is not corrected and a chafed wire were to ground to the horn plate,
the driver airbag may not deploy in the event of a vehicle crash.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to install woven polyester electrical tape (PET) tape around the two yellow SIR wires
and the metal horn plate to prevent a grounding condition from developing. Also, if the airbag coil
wires are determined to be damaged, dealers are to replace the steering wheel airbag coil. The
repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
February 16, 2015, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to February 16, 2015,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should always
check this site to confirm vehicle involvement prior to beginning any required inspections and/or
repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles
may be involved regardless of description or option content.

Copyright 2015 General Motors. All Rights Reserved.

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February 2015

Bulletin No.: 14314

PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A) and Kent Industries.
Note: Only order the Steering Wheel Airbag Coil if step #2 indicates the wiring is damaged.
Part Number
20940100
*1089482

Description
Steering Wheel Airbag Coil (See Above Note)
Kent Automotive Woven Polyester Electrical Tape

Quantity/Vehicle
1
As Required
(submit as Net Item)

* This product is currently available from Kent Industries (1-888-YES-KENT).
SERVICE PROCEDURE
Verify that the Steering Wheel Airbag Coil requires service. Ensure DTC code B0012 or B0013 is
stored in the Supplemental Inflatable Restraint (SIR) system.
 If DTC code B0012 or B0013 is not stored in the Supplemental Inflatable Restraint (SIR)
system, no further action is required. Inform the customer that any additional diagnosis and
repairs are not covered under this special coverage.
 If DTC code B0012 or B0013 is present, use the following steps further diagnose the
condition.
1. Remove the steering wheel inflatable restraint module. Refer to Steering Wheel inflatable
Restraint Module Replacement in SI.

2291094

2. Inspect the yellow SIR wiring harness that connects the steering wheel inflatable restraint
module to the steering wheel inflatable restraint module coil. Look for any chafing, cracks or
areas where the wiring, insulation or protective wire sleeve has been damaged.


If the inspection of the wiring harness reveals a condition that may allow the wiring to short
to ground, replace the steering wheel inflatable restraint module coil. Refer to Steering
Wheel Inflatable Restraint Module Coil Replacement in SI for replacement procedures.
Proceed to the next step and install the protective material.



If the wiring does not show any damage, proceed to the next step and install the protective
material. Inform the customer that any additional diagnosis and repairs are not covered under
this special coverage.

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February 2015

Bulletin No.: 14314

3. With the steering wheel inflatable restraint module removed, use the following steps to install
woven polyester electrical tape (PET) tape around each yellow wire and the metal horn plate.
4. Slide the yellow sleeves on the SIR coil harness away from the connector end, as far towards
the column as possible.

4073298

5.

Wrap woven polyester electrical tape (PET) around each wire from the sleeve end toward the
connector, to secure the sleeve from sliding back down.

4074406

Note: After installing the protective material, verify the metal horn plate does not bind or stick as a
result of the tape installation.
6.

Wrap PET (1) around the top of the stamped steel horn plate and through the opening
between the metal. Overlap the tape 50% the complete length of the opening.

7. Complete the installation of the steering wheel steering wheel airbag coil. Refer to Steering
Wheel Inflatable Restraint Module Coil Replacement in SI.
8. Verify that all of the steering wheel functions perform correctly.

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February 2015

Bulletin No.: 14314

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by March 31, 2016, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by March 31, 2016. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.

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February 2015

Bulletin No.: 14314

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9900098
9900099
9900100
9900101
*

Description
Diagnostic Time and Install Protective Material On Horn Plate
and Wiring
Replace Steering Wheel Airbag Coil
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time

Net
Item

0.5
0.5
0.2
0.1

*
N/A
**
N/A

The amount identified in “Net Item” should represent the actual sum total of the current GMCC&A Dealer net
price for

Woven Polyester Electrical Tape
needed to perform the required repairs, not to exceed $1.25 USD, $1.40 CAD, plus applicable MarkUp or Landed Cost (for Export).
**

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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February 2015

Bulletin No.: 14314
February 2015

Dear General Motors Customer:
As the owner of a 2009 Chevrolet Cobalt, Pontiac G5, Solstice, Saturn Sky or 2008-2009
Chevrolet HHR SS your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2009 Chevrolet Cobalt, Pontiac G5, Solstice,
Saturn Sky, and 2008-2009 Chevrolet HHR SS vehicles may have a condition in which the
steering wheel airbag coil wires to the driver airbag may become chafed on a sharp edge of the
steering wheel horn plate. In vehicles with this condition, the airbag indicator lamp may be
continuously or intermittently illuminated in the instrument panel cluster, and diagnostic trouble
code (DTC) B0012 or B0013 may be stored in the Supplemental Inflatable Restraint (SIR)
system. If this condition is not corrected and a chafed wire were to ground to the horn plate, the
driver airbag may not deploy in the event of a vehicle crash.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2009 Chevrolet Cobalt, Pontiac G5,
Solstice, Saturn Sky, or 2008-2009 Chevrolet HHR SS within 10 years of the date your vehicle
was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the
condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the
condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by March 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.

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February 2015
Division

Number

Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 14314
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
14314