SB-10056371-3835 Bulletin No.:

Service Bulletin

14289
Date: August 2014

SPECIAL COVERAGE
SUBJECT:
MODELS:

Special Coverage Adjustment – Flex Fuel Sensor Malfunction
2013 Buick LaCrosse, Regal
2013 Cadillac ATS, SRX
2013 Chevrolet Caprice, Captiva, Equinox, Impala
2014 Chevrolet Silverado 1500
2013 GMC Terrain
2014 GMC Sierra 1500
Equipped with E85 Flex Fuel Capability (FHS)

Dealers are to refer to the General Motors Service Policies and Procedures Manual, Section 1.4.1.B
- Vehicles Outside of a Special Coverage Adjustment, for guidelines on handling vehicles that are
not involved in this special coverage but may be displaying the same condition.
CONDITION
On some 2013 model year Buick LaCrosse and Regal; Cadillac ATS and SRX; Chevrolet Caprice,
Captiva, Equinox, and Impala; and GMC Terrain vehicles, and 2014 model year Chevrolet Silverado
1500 and GMC Sierra 1500 vehicles, equipped with E85 flex fuel capability (FHS), the flexible fuel
sensor may become inoperative during normal operation due to an electrical failure caused by road
salt and other environmental contaminants. With a faulty flex fuel sensor, the Service Engine Soon
light will illuminate and remote start will be inoperative.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 150,000
miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the fuel flex sensor. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
August 29, 2014 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to August 29, 2014, must
be submitted to the Service Contract provider.
Copyright 2014 General Motors. All Rights Reserved.

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August 2014

Bulletin No.: 14289

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A).
Part Number
13577429

Description
Flexible Fuel Sensor

Quantity/Vehicle
1

SERVICE PROCEDURE
1. Verify that the flexible fuel sensor requires replacement. Refer to the appropriate diagnostic
information in SI.


If the flexible fuel sensor does NOT require replacement, no further action is required. Inform
the customer that any additional diagnosis and repairs are not covered under this special
coverage.



If the flexible fuel sensor requires replacement, proceed to the next step.

2. Remove the flexible fuel sensor. Refer to Flexible Fuel Sensor Replacement in SI.
3. Install a new flexible fuel sensor. Refer to Flexible Fuel Sensor Replacement in SI.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

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August 2014

Bulletin No.: 14289

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Labor
Code
9900037
9900038

Description
Diagnostic Time Only – No Repair Required
Flexible Fuel Sensor Replacement
- LaCrosse, Regal, SRX, Silverado, Sierra
- Caprice, Captiva, Equinox, Impala, Terrain
- ATS
Add: Diagnostic Time

Labor
Time
0.1-0.3
0.3
0.4
2.6
0.1-0.3

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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August 2014

Bulletin No.: 14289
September 2014

Dear General Motors Customer:
As the owner of a 2013 model year Buick LaCrosse or Regal; Cadillac ATS or SRX; Chevrolet
Caprice, Captiva, Equinox, or Impala; or GMC Terrain, or 2014 model year Chevrolet Silverado
1500 or GMC Sierra 1500 vehicle, equipped with E85 flex fuel capability, your satisfaction with our
product is very important to us.
This letter is intended to make you aware that some 2013 model year Buick LaCrosse and Regal;
Cadillac ATS and SRX; Chevrolet Caprice, Captiva, Equinox, and Impala; GMC Terrain; and 2014
model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles, equipped with E85 flex fuel
capability, may have a condition where the flexible fuel sensor may become inoperative during
normal operation due to an electrical failure caused by road salt and other environmental
contaminants. With a faulty flex fuel sensor, the Service Engine Soon light will illuminate and
remote start will be inoperative.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2013 model year Buick LaCrosse or
Regal; Cadillac ATS or SRX; Chevrolet Caprice, Captiva, Equinox, or Impala; or GMC Terrain; or
2014 model year Chevrolet Silverado 1500 or GMC Sierra 1500 vehicle, equipped with E85 flex
fuel capability, within 10 years of the date your vehicle was originally placed in service or 150,000
miles (240,000 km), whichever occurs first, the condition will be repaired for you at no charge.
Diagnosis or repair for conditions other than the condition described above is not covered under
this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your other
important glove box literature for future reference.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Buick
Cadillac
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-458-8006
1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-832-8425
1-800-833-2622
1-800-833-2438
1-888-889-2438

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August 2014

Bulletin No.: 14289

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.

14289

Jim Moloney
General Director,
Customer and Relationship Services