Bulletin No.: 14412
Date: August 2014

Program Bulletin

SB-10056370-9223

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Left Rocker Panel Split below B-Pillar

MODELS:

2014 GMC Acadia

All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
THIS PROGRAM IS IN EFFECT UNTIL AUGUST 16, 2016.
CONDITION
On certain 2014 model year GMC Acadia models, it is possible that a split is present on the left
body side rocker panel below the B-pillar. If this is present, this sheet metal defect will degrade
the cosmetic appearance and degrade corrosion performance.
CORRECTION
Inspect, and if necessary, repair a split at the left body side rocker panel below the B-Pillar and
perform a related paint repair.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers
will not have a report available if they have no involved vehicles currently assigned.
Copyright 2014 General Motors. All Rights Reserved.

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August 2014

Bulletin No.: 14412

The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
PART INFORMATION
Part Number
Description
Quantity/Vehicle
*07466
(Obtain
3-M Scotch-Brite™Clean and Strip Disc Abrasive Wheel
1
Locally)
*We believe these sources and their products to be reliable. There may be additional
manufacturers of such material. General Motors does not endorse, indicate any preference
for or assume any responsibility for the products from these firms or for any such items which
may be available from other sources. 3M® Clean and Strip may be obtained from your local
body shop supplier.
SERVICE PROCEDURE

3961885
Use the following steps to inspect and repair the left rocker panel for a split in the metal. This
condition is at the base of the B pillar just above the rocker panel molding.
Inspection Procedure:
1.
Wash the left front rocker panel area removing any dirt or mud from the center area of the
door opening.

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August 2014

Bulletin No.: 14412

3961891
2.
Open the driver side front door and inspect the area shown for any evidence of a small split
in the metal. This may be indicated by small rust stains or peeling paint.
3.
If a thorough inspection reveals no indication of a split, no further action is required. If there
is evidence of a split condition, proceed to the repair steps listed below.
Repair Procedure:
Warning: Refer to Approved Equipment for Collision Repair Warning in SI.
1.
Disconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and
Connection in SI.
2.
Protect the door trim panel, interior trim and seats from damage using weld blankets.
3.
Remove the left side rocker panel trim. Refer to Rocker Panel Front Molding Replacement
(Acadia) in SI.
4.
Remove the finish and rust from the repair area using a *3-M Scotch-Brite™Clean and Strip
Disc Abrasive Wheel (3M Part # 07466). Ensure all of the rust is removed leaving clean bare
metal.
5.
Locate the two ends of the split.
6.
Drill a 3mm (1/8in.) hole at each end of the split.
7.
Weld the split closed using MIG stitch welding.
8.
To create a solid weld with minimum heat distortion, make 25 mm (1 in) stitch welds along
the split with 25 mm (1 in) gaps between them. Then go back and complete the stitch weld.
9.
Metal finish the repair area as required.
10.
Apply the sealers and anti-corrosion materials to the repair area as necessary. Refer to
Anti-Corrosion Treatment and Repair in SI.
Note: Refer to the 2014 GM Approved Refinish Materials booklet (GMW-15406) for specific
products. To access the booklet, go to www.genuinegmparts.com. Click on Collision Repair. From
this page, Click on Paint Shop. Select 2014 GM Approved Refinish Materials. In Canada, the GM
Approved Refinish Materials Booklet is also available in GM GlobalConnect by choosing
LIBRARY, SERVICE and then PAINT SHOP.
11.
Paint the repaired area.
12.
Reinstall the left side rocker panel trim. Refer to Rocker Panel Front Molding Replacement
(Acadia) in SI.
13.
Reconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and
Connection in SI.

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Bulletin No.: 14412

COURTESY TRANSPORTATION – For US
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor Time
Material
Labor Code
Description
Allowance
9100762
Inspect Left Rocker Panel for Split - No Repairs Needed
0.2
N/A
9100805
Repair Left Rocker Panel Split, Includes Paint Repair
3.4**
GE*
* Paint and Materials
** The amount identified in Net Item should be the actual cost of the abrasive wheel needed to
complete the repair, not to exceed $11.00 USD, $ 13.25 CAD.
CUSTOMER NOTIFICATION – For US
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through August 16, 2016.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through August 16, 2016, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

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August 2014

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

Bulletin No.: 14412

We Support
Voluntary Technician
Certification

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August 2014

Bulletin No.: 14412
August 2014

Dear General Motors Customer:
We have learned that your 2014 model year GMC Acadia may have a condition in which a split is
present on the left hand body side rocker panel below the B-pillar. If this is present, this sheet
metal defect will degrade the cosmetic appearance and degrade corrosion performance.
Your satisfaction with your Acadia is very important to us, so we are announcing a program to
prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will dealer will inspect, and if necessary, repair a split at the
left body side rocker panel below the B-Pillar and perform a related paint repair. This service will
be performed for you at no charge until August 16, 2016. After that, any applicable warranty
will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-888-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
14412