Bulletin No.: 14417A
Date: August 2014

Program Bulletin

SB-10056372-4506

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Low Engine Coolant Level without an External Leak

MODELS:

2011-2014 Chevrolet Cruze
With 1.4L Engine (RPO LUJ or LUV)

The service procedure in this bulletin has been revised to include an updated coolant fill
procedure. Please discard all copies of bulletin 14417.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
THIS PROGRAM IS IN EFFECT UNTIL AUGUST 12, 2016.
CONDITION
Certain 2011-2014 model year Chevrolet Cruze vehicles equipped with the 1.4L engine (RPO LUJ
or LUV) may have a condition in which a low engine coolant level may be observed in the coolant
reservoir even though there are no external leaks present. Some customers may have noticed
that the coolant level was full when the vehicle was new but the coolant level decreased over time.
If air was trapped in the cooling system during the coolant fill process at the plant, the coolant level
may have decreased over time as the trapped air was purged from the cooling system.
CORRECTION
Dealers are to inspect the cooling system level and fill it to the appropriate level if it is low.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.

Copyright 2014 General Motors. All Rights Reserved.

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August 2014

Bulletin No.: 14417A

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
Description
12346290 - US
Coolant, Engine (Dex-Cool)
10953464 - CA (1 Gallon Container in US / 4 L Container in Canada)

Quantity/Vehicle
As Required
(Submit as Net
Item)

SERVICE PROCEDURE
Warning: With a pressurized cooling system, the coolant temperature in the radiator can be
considerably higher than the boiling point of the solution at atmospheric pressure. Removal of
the surge tank cap, while the cooling system is hot and under high pressure, causes the solution
to boil instantaneously with explosive force. This will cause the solution to spew out over the
engine, the fenders, and the person removing the cap. Serious bodily injury may result.
1. The vehicle must be level prior to checking or adjusting the coolant level in the surge
tank.
2. The coolant temperature should be below 48.8°C (120°F) before checking the coolant
level in the surge tank.
3. Open the hood.
4. Locate the surge tank.

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August 2014

Bulletin No.: 14417A

2189528
Note: Refer to Cooling System Draining and Filling in SI if required.
5. Determine the coolant level in the coolant surge tank.



If the coolant level in the surge tank is at the coolant fill indicator marking (1) on the
coolant surge tank, no further action is required.
If the coolant level in the surge tank is below the coolant fill indicator marking (1)
on the surge tank, proceed to step 6.

6. Remove the surge tank cap.
7. Slowly loosen the vent screw on the radiator until coolant begins to flow from the vent
port and then tighten the vent screw on the radiator to 1.9 Nm (17 lb in)
8. Add a mixture of 50/50 DEX-COOL® antifreeze and clean drinkable water into the
surge tank until the coolant level stabilizes at the coolant fill indicator marking (1) on
the surge tank.
9. With the surge tank pressure cap off, start the engine.
10. Turn the A/C system OFF.
11. Wait two minutes for the coolant level to stabilize within the surge tank and coolant to
flow through the surge tank vent port. If necessary, add coolant to the surge tank until
the coolant level is at the coolant fill indicator marking (1) on the surge tank.
12. Install the surge tank cap.
13. Run the engine at 2,500 RPM until the thermostat opens and the coolant fans cycle
ON and OFF at least two separate times.
14. Turn the engine OFF.
15. Allow the cooling system to cool down completely.



If the coolant level is not at the coolant fill indicator marking (1), repeat Steps 6–14.
If the coolant level is at the coolant fill indicator marking (1), proceed to step 16.

16. Rinse away excess coolant from the engine and the engine compartment.

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August 2014

Bulletin No.: 14417A

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100747
*

Description
Inspect Coolant Level and Add Coolant If Necessary

Labor
Time
0.3

Net
Item
*

The amount identified in “Net Item” should represent the actual sum total of the current
GMCC&A dealer net price for the engine coolant needed to perform the required repairs, not
to exceed $10.00 USD, $12.00 CAD, plus applicable Mark-Up or Landed Cost (for Export).

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through August 12, 2016.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.

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August 2014

Bulletin No.: 14417A

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through August 12, 2016, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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August 2014

Bulletin No.: 14417A
August 2014

Dear General Motors Customer:
We have learned that your Chevrolet Cruze equipped with the 1.4L engine may have a condition
in which a low engine coolant level may be observed in the coolant reservoir even though there
are no external leaks present. You may have noticed that the coolant level was full when the
vehicle was new but the coolant level decreased over time. If air was trapped in the cooling
system during the coolant fill process at the plant, the coolant level may have decreased over
time as the trapped air was purged from the cooling system.
Your satisfaction with your Chevrolet Cruze is very important to us, so we are announcing a
program to address this concern if it has occurred.
What We Will Do: Your GM dealer will inspect the cooling system level and fill it to the
appropriate level if it is low. This service will be performed for you at no charge until August
12, 2016. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Chevrolet Cruze provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
14417