SB-10054569-6534

CAMPAIGN

Service Bulletin
NUMBER

: SC-66

PAGE

: 1 of 4

SUBJECT:

Special Coverage Extension No. ZC
Fuel Odor or Spotting on the Ground

MODEL:

Certain 2007~2009 Suzuki XL7 (JC636) Vehicles-Excluding 2007 Suzuki
XL7 originally sold or ever registered in the States of Arizona, California,
Nevada and Texas. (Refer to Campaign Bulletin SC-64 for those
vehicles)

Condition:
Suzuki Motor Corporation has decided to conduct a special coverage extension on fuel
odor or fuel spotting on the ground on vehicles not included in the NZ safety recall. The
special coverage extension designator code is “ZC”.
Cause:
Some of the subject vehicles have a condition where the plastic supply or return port on
the fuel pump module may crack, which could cause a fuel leak. The driver may notice
a fuel odor while the vehicle is being driven or after it is parked. If the crack becomes
large enough, fuel may be observed dripping onto the ground and vehicle performance
may be affected.
Correction:
Suzuki service points will inspect and replace the fuel pump module if a leak is currently
present on the subject vehicles, at no cost to the owner for parts and labor, regardless
of the vehicles age or mileage. Refer to XL7 Technical Bulletin Section: Engine TSB No.
TS 27 07313, for installation instructions.
Note: Do not replace the fuel pump module unless fuel is leaking. The ZC
coverage extension does not extend to any other fuel pump module defects.
1. Affected Vehicles
Certain 2007 XL7 (JC636) Vehicles
All 2008~2009 XL7 (JC636) Vehicles

Issued: 07/31/13

CAMPAIGN
NUMBER

: SC-66

PAGE

: 2 of 3

NOTE 1: Not all 2007 XL7 vehicles are included. Some vehicles originally sold or
ever registered in the states of Arizona, California, Nevada or Texas are covered under
the NZ recall. Refer to Suzuki Connect>Service>Vehicle Master Inquiry>Claim History
for affected recall status. Be certain to match the VIN on the vehicle to the special
coverage extension owner notification letter VIN. The fuel pump module must be leaking
to be eligible for replacement within the coverage extension.
2.

Owner Notification
Suzuki owners will be notified by mail starting around 08/06/13 of this special
coverage extension. Please refer to the attached owner notification letter,
ATTACHMENT A.

NOTE 2: No action is required by the owner at this time unless fuel odor is
present or fuel is observed spotting on the ground.
3.

Service Provider Campaign Responsibility
Service providers are requested to confirm fuel leakage before replacement. Do
not replace the fuel pump module unless fuel is leaking. This coverage extension
is regardless of age or mileage of the vehicle.
This coverage extension may have been previously performed by another
service point. Refer to XL7 Technical Bulletin, Section: Engine TSB No.TS 27
07313 for complete instructions.

4.

Parts Information
2007 Model Year
PART NUMBER
15100-78J31

DESCRIPTION

QUANTITY

NET PRICE

Pump Assembly Kit

1

$ 394.83

2008~2009 Model Year
PART NUMBER
15100-78J50

DESCRIPTION
Pump Assembly Kit

QUANTITY
1

NET PRICE
$ 394.83

NOTE 3:
Price is current as of 07/31/13 but is subject to change in the future. Please order
enough campaign parts to meet the demand at your location.

Issued: 07/31/13

CAMPAIGN
NUMBER
PAGE
5.

: SC-66
: 3 of 4

Basic Claim Information
Basic Information-Replace Fuel Pump Assembly
2007~2009 Model Year
Campaign Code : ZC
Operation Code : DF04R0
Complaint Code : 99
Defect Code
: ZC

6.

SUZUKI CONNECT Submission Procedures
A) Basic Campaign Inspection-No Fuel Leakage Found 2007~2009 Model Year.
Refer to Page 6-7, revised 04/01/13, Suzuki Service Policy and Procedures
Manual.
Claim type number 2-Short Campaign Claim
Campaign No : ZC
Variation Code : JA
Labor Hours : 0.3 hrs.
B) Basic Campaign Completion. Replace fuel pump assembly for leakage on
2007 Model Year. Inspection time included.
Refer to page 6-7, revised 04/01/13, Suzuki Service Policy and Procedures
Manual.
Claim type number 2-Short Campaign Claim
Campaign No. : ZC
Variation Code : JB
Labor Hours : 2.6 hrs.
C) Basic Campaign Completion. Replace the fuel pump assembly for leakage
on 2008~2009 Model Year. Inspection time included.
Refer to page 6-7, revised 04/01/13, Suzuki Service Policy and Procedures
Manual.
Claim type number 2-Short Campaign Claim
Campaign No. : ZC
Variation Code : JM
Labor Hours : 2.6 hrs.

Issued: 07/31/13

CAMPAIGN
NUMBER
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: SC-66
: 4 of 4

D) Replacement, repairs and/or sublets above the scope of the campaign
Refer to page 6-7, revised 04/01/13, Suzuki Service Policy and
Procedures Manual.
Claim type number 3-Long Campaign Claim
Campaign No. : ZC
Variation Code : JK
Actual hours : To be determined by the DSPM
Sublets
: To be determined by the DSPM
7.

ADDITIONAL NOTES
A) Courtesy Vehicle Program does not apply. Owners are requested to schedule
an appointment so vehicle is not down overnight.
B) Be certain to match the VIN on the vehicle to the customer owner notification
letter to ensure that the VIN is the correct vehicle.
C) Normal replaced parts retention applies at 60 days from the paid credit memo
date.
D) Only one claim will be accepted. Be certain that the claim is submitted with the
correct Variation Code.

8.

Time and Mileage Limits
The special coverage extension applies to subject vehicles regardless of age or
mileage.

Please inform all Service, Parts and Warranty Personnel accordingly.
If you have questions, please contact your Suzuki District Service and Parts
Manager (DSPM) or the Warranty Assistance Helpline at 714-996-7042.
Suzuki
Automotive Service Division
Attachments: A

Sample Owner Notification Letter

Issued: 07/31/13

SUZUKI MOTOR of AMERICA, INC.
AUTOMOTIVE

VIN
NAME
STREET
CITY, STATE, ZIP

SPECIAL COVERAGE EXTENSION NOTICE
Dear Suzuki Owner:
Special Coverage Extension Code: ZC
As the owner of a Suzuki product, your continued satisfaction with our product is very important
to us.
Suzuki Motor Corporation has determined that some 2007~2009 Suzuki XL7 vehicles may have
a condition where the plastic supply or return port on the fuel pump module may crack, which
could cause a fuel leak. The driver may notice a fuel odor while the vehicle is being driven or
after it is parked. If the crack becomes large enough, fuel may be observed dripping onto the
ground and vehicle performance may be affected. According to our records, you own or lease
one of the affected vehicles.
Suzuki will provide a special coverage extension for the cracked fuel pump module condition
regardless of the vehicle’s age or mileage. Your vehicle’s fuel pump module will be inspected
and replaced if it is leaking by a Suzuki service point at no cost to you for parts and labor.
Please keep this letter with your other important glove box literature for future reference or
future owners. Diagnosis or repairs for conditions determined to be other than a cracked fuel
pump module port are not covered under this special extended coverage program. This specific
coverage extension does not extend your basic 36 month, 36,000 mile limited warranty or the 7
year, 100,000 mile power train limited warranty.
No action is required by the owner at this time unless fuel odor is present or fuel is
observed spotting on the ground.
Should this condition currently exist, please contact your Suzuki service point to schedule an
appointment for this special coverage extension. To locate your nearest Suzuki service point,
please see below or call toll free (877) 697-8985 or visit our website at
http://www.suzukiauto.com. The online service point locator includes driving instructions and
maps. The special coverage extension can be completed in about three hours if the fuel pump
module requires replacement and if you have an appointment. If your Suzuki service point has
a number of vehicles awaiting service, there may be additional time required. If you no longer
own this vehicle, please complete the enclosed postage paid reply card and return it to us.
If your Suzuki service point does not make the correction without charge and within a
reasonable period of time, we recommend that you contact the Suzuki Customer Relations
Department at (800) 934-0934.

3251 E. Imperial Hwy., P.O. Box 1100, Brea, CA 92822-1100 • Tel (714) 996-7040 • Fax (714) 524-4545 • http://www.suzuki.com

If your vehicle is included in the special coverage extension and you have paid for repairs, after
the expiration of the 7 year, 100,000 mile power train warranty, caused by the exact defect
stated above, you may be eligible for a full or partial reimbursement. Please note the following
qualifiers:


Only repairs that are the subject of this special coverage extension are
reimbursable. No other fuel pump defects will be considered. Additional
expenses such as, but not limited to; restoring the vehicle to a repairable
standard to complete this special coverage extension because of damage,
modification or rust, normal wear and tear, towing, rental, accommodations, etc.
will not be reimbursed.



Reimbursement is limited up to the current Manufacturer’s Suggested Retail
Price (MSRP) on parts and the Suzuki bulletin published flat rate labor time
allowance for this repair based on an hourly reasonable rate in your area.



An owner will not be eligible for reimbursement if the expenses for the repairs are
performed more than 10 days after the date of the owner notification letter sent
by Suzuki.



Reimbursement claims may also be excluded when adequate documentation is
not submitted by the claimant. Repair date, repair mileage, replaced part number;
Vehicle Identification Number (VIN) and diagnostic documentation are required
on the repair order to be considered for reimbursement.

To request reimbursement from a previous customer pay repair, contact the Suzuki Automotive
Customer Relations Department, PO Box 1100, Brea, CA 92822-1100 or call toll free (800) 9340934. We will request an original or copy of your receipt for the special service extension repair
or replacement, and your owner notification letter.
We sincerely regret any inconvenience that this special coverage extension may cause, but we
are certain you understand our interest in your continued satisfaction with your Suzuki vehicle.

Sincerely,
Suzuki

3251 E. Imperial Hwy., P.O. Box 1100, Brea, CA 92822-1100 • Tel (714) 996-7040 • Fax (714) 524-4545 • http://www.suzuki.com