SB-10044088-3191

April 24, 2012
TO:
RE:

ALL U.S. & CANADIAN VOLVO RETAILERS
SERVICE CAMPAIGN 252

Volvo Cars of North America, LLC on behalf of Volvo Car Corporation, has decided to launch
a service campaign on certain model year 2010-2012 S80, 2010 V70 and 2011-2012 S60,
XC60 and XC70 vehicles.
Volvo has identified that the noise reduction cover on the Electric Hydraulic Power Assisted
Steering (EHPAS) pump may absorb water and expose the pump housing to moisture. In
corrosive areas over a long period of time (at least 5 years), the corrosion protection of the
pump housing may deteriorate and negatively affect the operation of the power steering pump
and or engine performance.
The corrective action is to replace the noise reduction cover on the EHPAS pump.
PLEASE NOTE: This Service Campaign will be in effect until November 30, 2014
regardless of mileage. Coverage is automatically transferred to subsequent owners.
OWNER NOTIFICATION
Owner notification is scheduled to begin in May. Volvo will contact the vehicle owners
directly.
RETAILER RESPONSIBILITIES
Retailers must perform this Service Campaign on eligible vehicles regardless of
miles/kilometers or vehicle age. All work performed under this Service Campaign is free of
charge to the owner. In the event that a customer does not have a notification letter, the owner
is not to be refused this work.
Your regional representative will follow up to ensure that this Service Campaign is proceeding
smoothly.
A complete description of the Service Campaign requirements and claim submission
procedures will follow.
It is the retailer’s responsibility to review the details provided in the materials listed below
with all involved personnel.
•
•
•

Service Manager Bulletin
Retailer Tech Journal
Parts Bulletin

Your cooperation in completing this Service Campaign is greatly appreciated.
Drive Safely,
Volvo Cars of North America, LLC.

TITLE:

Service
Manager
Bulletin
Service
Personnel: read
and initial.

SERVICE
MANAGER

SERVICE
WRITER

Service Campaign
252: Replace Power
Steering Pump Cover

GROUP:

NO:

64

252

ISSUING DEPARTMENT:

Warranty
Model Year 2010 - 2012
S80, 2010 - V70,
CAR MARKET:
2011 - 2012 S60, XC60
United States and
and XC70
Canada
REFERENCE BULLETINS:

TJ 26218, PB 64-252

WARRANTY
ADMINISTRATOR

DATE:
YEAR

MONTH

DAY

2012

04

24

Page 1 of 3

A.
B.
C.
D.
E.
F.
G.
H.
I.

SERVICE CAMPAIGN 252 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

SERVICE CAMPAIGN 252 DESCRIPTION
Volvo Cars of North America, LLC. on behalf of Volvo Car Corporation, has decided to launch a
service campaign on certain model year 2010-2012 S80, 2010 V70 and 2011-2012 S60, XC60 and
XC70 vehicles.
Volvo has identified that the noise reduction cover on the Electric Hydraulic Power Assisted Steering
(EHPAS) pump may absorb water and expose the pump housing to moisture. In corrosive areas over a
long period of time (at least 5 years), the corrosion protection of the pump housing may deteriorate and
negatively affect the operation of the power steering pump and or engine performance.
The corrective action is to replace the noise reduction cover on the EHPAS pump.
Service Campaign 252 affects 13,819 vehicles in the U.S. and 2,381 vehicles in Canada.
PLEASE NOTE: This Service Campaign will be in effect until November 30, 2014 regardless
of mileage. Coverage is automatically transferred to subsequent owners.

B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING REPAIR FOR THIS SERVICE CAMPAIGN.
"Fixed Right — First Time"

Printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste.
© 2012 VOLVO CARS OF NORTH AMERICA, LLC

Page 2 of 3
Vehicle eligibility must be confirmed:
• Inquire in VRC2 - Vehicle Warranty where the message "SERVICE CAMPAIGN 252 Replace
EHPAS Pump (S69285) SMB 64-252" will appear for eligible vehicles.
All vehicles should be checked for any other incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
RETAILER VEHICLE CAMPAIGN LIST
A “Retailer Campaign List” will be posted on VRC2 in the Reports Menu under the Service Tab. This
list details all affected vehicles that are on record as being retailed or currently in stock at your facility,
and is updated monthly. Vehicle eligibility must be confirmed via VRC2 prior to performing this service
campaign.
C.

PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin 64-252.
PARTS RETURN
Parts are not required to be returned for repairs done in accordance with this service campaign.

D.

OWNER NOTIFICATION
Vehicle owners will be contacted directly by Volvo in the U.S. and Canada.

E.

VEHICLES IN RETAILER INVENTORY
All vehicles in retailer inventory and qualifying for this service campaign should be repaired prior to a
customer taking possession of the vehicle.

F.

RETAILER RESPONSIBILITY
Retailers are to perform this service campaign on eligible vehicles regardless of mileage/kilometers or
vehicle age. The campaign work covered under Service Campaign 252 is free of charge to the owner. If
a customer presents a recall or service campaign letter for a vehicle that is not found via the VRC 2
inquiry function, please verify that the letter applies to the customer's vehicle and call the Warranty
Assistance Desk at 1-800-807-7712 for instructions. If the Warranty Assistance Desk verifies that the
vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or
service campaign letter in the customer’s file. Under no circumstances should a customer be denied the
required service without a confirmation from VCNA/VCCL.

G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Service Campaigns 252 claims should be submitted using the LONG FORM application only.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 Certified Tech.

Service Manager Bulletin 64-252

2012-04-24

Page 3 of 3
I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S69285
Cause Code:
02
CSC Code:
XW
Main OP:
64795

Operation Number
64795
64796

2012-04-24

Repair Description
Replace EHPAS Pump Cover
Replace EHPAS Pump Bushings
If necessary

Qty
1
1

Labor Time
1.2 Hrs
0.1 Hrs

Service Manager Bulletin 64-252

Title

Service Campaign 252, Power Steering Pump Cover

Ref No

US26218.1.1 en-US

Issuer
Partner

Status

Released
2012Status Date
04-24
2012Issue Date
04-19
Reference

3 US 7510 Volvo Cars North America

Func Group 6400
Func Desc steering
Attachment
File Name
File Size
Service_Campaign_252.pdf 2.0755 MB
Vehicle Type
Eng
Type Eng
Desc
124

2010-2012

Struc Week
Range
0134001-0143501 0-0

134

2011-2012

0000003-0021153 0-0

135

2010-2010

0167001-0191999 0-0

136

2011-2012

0094002-0104947 0-0

156

2011-2012

0135066-0176900 0-0

Sales Body Gear Steer Model Year