NHTSA ID Number: 10044088
Manufacturer Communication Number: PB-64-252
TSB/Document Date: 2012-05-10
Summary
VOLVO
: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. PARTS BULLETINS. REFERENCE SMB64-252 AND TJ26218. VOLVO CARS OF NORTH AMERICAN, LLC, HAS DECIDED TO LAUNCH A SERVICE CAMPAIGN ON CERTAIN MODEL YEAR 2010-2012 S80, 2010 V70 AND 2011-2012 S60, XC60 AND XC70 VEHICLES. *JS UPDATED ON 5/10/12. *JS UPDATED 5/30/12. *PE
Plant Chassis range
CSC Customer Symptom Codes
Code Description
XW
Service action/Recall/Service action/Recall
DTC
Diagnostic Trouble Codes
Text
Volvo Cars of North America, LLC. has decided to launch a service campaign on certain model year 20102012 S80 & V70, 2011 XC60 and 2011-2012 S60 and XC70 vehicles.
Volvo has identified that the noise reduction casing on the Electric Hydraulic Power Assisted Steering
(EHPAS) pump, may absorb water and expose the pump housing to moisture. In corrosive areas over a long
period of time (at least 5 years), the corrosion protection of the pump housing may deteriorate and
negatively affect the operation of the power steering pump and or engine performance.
The corrective action is to replace the noise reduction cover on the EHPAS pump.
EHPAS = Electronic Hydraulic Power Assisted Steering
To view TJ attachment continue to next page:
Title
Volvo Car Customer Service
Page
Operation number:
Power steering pump cover
Action
Service Campaign 252
64796-3
Affected vehicles
Year
Model
2011, 2012 S60 (11-)
2010, 2011, S80 (07-)
2012
Engine
B6304T4
B6304T4
B6324S4, S5
2010
B6304T4
V70 (08-)
2011, 2012 XC60
2011, 2012 XC70 (08-
Materials
Cover
Rubber bushing, set of 4
Description
Tensioner band
B6304T4
B6324S4, S5
B6304T4
B6324S4, S5
Qty.
1.0
1.0
1(10)
64795-2
Materials
Part No.
31360689
31317220
Special tools
Part No.
999 5682
Notes
Page 2 (10)
Campaign 252
Removal
Remove right front wheel, refer to:
Removal, replacement and installation
7 - Springs and wheels
77 - Wheels, tires, hubs
771 - Wheel and wheel trim
Remove the inner wheel housing as shown.
Detach right-hand side bumper, refer to:
Removal, replacement and installation
8 - Body and interior
86 - Bumpers and mudflaps
861 - bumper with suspension and
damping
Campaign 252
Page 3 (10)
Hold the bumper cover using Tool 9995682 or similiar.
Be prepared to collect escaping fluid.
Page 4 (10)
Campaign 252
Remove the 4 M6 nuts.
Torque to 10Nm when reinstalling.
Lower the unit from its mounting bracket.
Page 5 (10)
Campaign 252
Discard the clips.
Discard the cover.
Page 6 (10)
Campaign 252
Check the condition of the rubber bushings.
Replace them if damaged.
Make sure that the surface indicated is clean and free
of corrosion or other foreign material.
Page 7 (10)
Campaign 252
Check that the electrical connectors are properly connected.
Begin installing the cover.
Note the position of the tag.
Campaign 252
Page 8 (10)
Continue installing the cover.
Push the holes in the cover over
the mounts so that the cover sits
in the middle of the rubber mounts
as shown.
Install the top of the cover over the
unit as shown.
Page 9 (10)
Campaign 252
Continue installing the cover.
Wrap it over the wiring harness
and oil line as shown.
Reconnect the oil line and confirm the positioning of the
cover using the tag.
Installation
To install, reverse the removal procedure.
Page 10 (10)
Campaign 252
Make sure that fluid level is to the MAX mark.
Use power steering fluid, 30741424 as needed,
not eligible for reimbursement.
SUBJECT
Service Campaign 252: Replace Power Steering
Pump Cover
COPY TO / CIRCULATIONS (PLEASE INITIAL)
GENERAL MGR
PARTS MGR
SERVICE MGR
SALES MGR
GROUP
NO
64
PAGE
MARKET
United States, Canada
DATE
YEAR
MONTH
DAY
2012
04
24
252
1 of 1
Reference Bulletins: SMB 64-252
TJ26218
Volvo Cars of North America, LLC. has decided to launch a service campaign on certain model year
2010-2012 S80, 2010 V70 and 2011-2012 S60, XC60 and XC70 vehicles.
Volvo has identified that the noise reduction casing on the Electric Hydraulic Power Assisted Steering
(EHPAS) pump, may absorb water and expose the pump housing to moisture. In corrosive areas over a long
period of time (at least 5 years), the corrosion protection of the pump housing may deteriorate and negatively
affect the operation of the power steering pump and or engine performance.
The corrective action is to replace the noise reduction casing on the EHPAS pump.
PLEASE NOTE: This Service Campaign will be in effect until November 30, 2014 regardless of
mileage. Coverage is automatically transferred to subsequent owners.
The following part numbers apply:
Part Number
Description
31360689
31317220
Casing
Rubber bushing
Qty
1
1
Service Campaign 252 affects 13,819 vehicles in the U.S. and 2,381 vehicles in Canada.
"Fixed Right — First Time"
Printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste.
© 2012 VOLVO CARS OF NORTH AMERICA, LLC
IMPORTANT SERVICE CAMPAIGN NOTICE
April 30, 2012
Dear Volvo Owner:
Your satisfaction with your Volvo and the Volvo organization are very important to us. We are
committed to ongoing product improvements and methods; therefore we have launched Service
Campaign 252.
The Reason for Service Campaign 252:
Volvo Cars of North America, LLC on behalf of Volvo Car Corporation, has decided to launch a
service campaign on certain model year 2010-2012 S80, 2010 V70 and 2011-2012 S60, XC60
and XC70 vehicles.
Volvo has identified that the noise reduction cover on the Electric Hydraulic Power Assisted
Steering (EHPAS) pump may absorb water and expose the pump housing to moisture. In
corrosive areas over a long period of time (at least 5 years), the corrosion protection of the pump
housing may deteriorate and negatively affect the operation of the power steering pump and or
engine performance.
The corrective action is to replace the noise reduction cover on the EHPAS pump.
What you should do:
This procedure will be completed at no cost and can take up to two hours to complete; however,
due to service scheduling and parts availability, the time your Volvo retailer requires to service
your vehicle may vary.
PLEASE NOTE: This Service Campaign will be in effect until November 30, 2014
regardless of mileage. Coverage is automatically transferred to the subsequent owner.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to
answer your questions; please contact Volvo Customer Care Center at 1 Volvo Drive,
Rockleigh, NJ 07647 or phone 1-800-458-1552, Monday through Friday, 8:30 A.M. to
5:00 P.M. Eastern Time. You may also e-mail us at [email protected].
We sincerely apologize for any inconvenience this action may cause you, but we trust
you will appreciate our efforts to continually safeguard the quality and safety associated
with our products.
Sincerely,
Mike Assainte
Manager, Customer Support
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- CSC-10044088-3878.pdf (484.88 KB)
- CSC-10044088-4245.pdf (484.88 KB)
- SB-10044088-3191.pdf (2.01 MB)
- SB-10044088-3878.pdf (2.00 MB)
- SB-10044088-4555.pdf (69.82 KB)
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TSB/Document ID: PB-64-252
Replacement Service Bulletin Number: SC-64-252-A
MFR Communication Date: 2012-05-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STEERING:HYDRAULIC POWER ASSIST:PUMP
MFR Component System:
MFR Component Subsystem:
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