After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: EA17001
Date Opened: 2017-04-03
Date Closed: 2020-04-08
Manufacturer’s Name: Daimler Trucks
North America, LLC
Component Description: VISIBILITY
Summary Description: Windshield Wiper Motor Failure
Summary
On April 3, 2017, the Office of Defects investigation (ODI) opened Engineering Analysis (EA17-001) as an upgrade to a Preliminary Analysis (PE16-005). The investigation focused on alleged windshield wiper failures on 2015-2016 MY Freightliner Cascadia trucks. ODI received Early Warning Reporting (EWR) field reports from the manufacturer describing wipers that intermittently failed to operate, causing a loss of visibility for the driver while driving in rain or snow. Several of the reports alleged multiple vehicles experiencing the failure, while multiple failures also happened on the same vehicle. Many of the field reports indicated the windshield wiper problem was resolved once the wiper motor was replaced.Following a detailed analysis of data collected by ODI it was determined that a low failure rate for a complete loss of wiper function existed on the subject vehicles. Given this low failure rate and the Technical Service Bulletins (TSBs) to address this issue released by DTNA, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.For a detailed summary of the investigation see attached closing resume document.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification number: 11141519
NHTSA Action Number: RQ17001
Date Opened: 2017-04-03
Date Closed: 2017-12-25
Manufacturer’s Name: Daimler Trucks North America, LLC
Component Description: STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
Summary Description: Steering Arm Capscrew Failures
Summary
The Office of Defects Investigation (ODI) opened this investigation based on one (1) Vehicle Owner Questionnaire (VOQ) and associated Police Accident Report (PAR) that described a crash where the vehicle had a separated steering linkage at one wheel-end as the result of lower steering arm capscrew failures.It was unknown at the time whether the separation caused the crash or was the result of the crash.Recall 15V-613 corrected an under-torque issue in upper steering arm capscrews on these vehicles.ODI opened this Recall Query to assess the scope and remedy of the 15V-613 recall.ODI collected the front axle from the crash vehicle for inspection and sent an Information Request Letter (IR) to Daimler Trucks North America (DTNA).The Vehicle Research and Test Center (VRTC) analyzed the crash truck's front axle.Based on the fracture surfaces of the capscrews and numerous witness marks on the tires, wheels, and vehicle, VRTC determined that the steering linkage separated due to the crash and was not the cause of the crash.However, VRTC noted that the capscrews on the opposite wheel end were at a much lower torque value than specified by the manufacturer.In DTNA's IR response, they reported one additional crash where a separated steering linkage was observed.DTNA determined the separation was the result of the crash and not the cause of the crash.DTNA had no complaints and all warranty reports were related to the upper steering knuckles and recall 15V-613.During the investigation ODI received one crash report from a transportation investigator retained by a fleet which involved a similar vehicle and alleged defect.The steering linkage was observed to have separated at the lower knuckle arm capscrews on the driver's side.The passenger side capscrews were found to be at a lower torque value than specified.In order to prevent a future assembly defect as identified in recall 15V-613, Detroit Axle, who manufactured the axles in the subject vehicles, made several production process changes to ensure capscrews were properly torqued.On October 14, 2015, the assembly tool was modified to monitor torque and turn of each capscrew.On this date, the tool was also changed to ?Lock on Reject.? If a bolt was not properly torqued the tool would not release until the operator acknowledged and corrected the defect.ODI conduced a roadside inspection study to help explain the low torque observed in the crash vehicle.With the help of the Virginia State Police Motor Carrier Enforcement Division ODI inspected thirty-nine (39) trucks and 156 capscrews over a two day period.No trucks were found to have under-torqued capscrews.ODI included some older trucks outside the scope of this investigation to offer additional time in service.One such truck was twelve (12) years old and had nearly 1 million miles.It too, was within specification.Based on the information collected, this investigation is closed. The agency reserves the right to take further action if warranted.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following complaint identification number: 10926527
NHTSA Action Number: DP17002
Date Opened: 2017-03-29
Date Closed: 2017-10-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Component Description: FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY
Summary Description: Engine stall after refueling
Summary
NHTSA's Office of Defects Investigation (ODI) evaluated this petition by 1) reviewing the Vehicle Owner Questionnaire (VOQ) reports (i.e., complaints) submitted to the Agency, 2) reviewing the manufacturer's response to an Information Request letter the Agency produced, and 3) reviewing the investigative files for two prior Agency actions, specifically PE13-016 and DP14-002, both of which involved the same alleged defect condition and both of which were closed without a defect finding.Consistent with prior evaluations, ODI has determined that further investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists given the conditions under which these stalls occur.Additionally, and as indicated by the failure report counts shown above, there have been no relevant crashes, injuries or fatalities identified by either ODI or the manufacturer despite the fairly significant service life of the subject vehicles.In view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, ODI is denying petition.A detailed summary of ODI's analysis of this petition is available in the investigative file for this action, and will be published in the Federal Register also.The 39 VOQ reports cited above can be reviewed at NHTSA.gov under the following reference (ODI) numbers:10520767, 10582092, 10630009, 10632390, 10655183, 10661543, 10669824, 10679771, 10700955, 10714106, 10721350, 10721565, 10726070, 10749804, 10776405, 10777810,10783139, 10790325, 10794850, 10817500, 10818793, 10822168, 10823089, 10823234,10826088, 10836787, 10837871, 10846388, 10850984, 10851905, 10855663, 10862684,10897450, 10905638, 10914269, 10918942, 10944115, 10944318, 10948386
Read More...NHTSA Action Number: AQ17002
Date Opened: 2017-03-16
Date Closed: 2020-05-14
Manufacturer’s Name: General Motors, LLC
Component Description: STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary Description: BiCal Chevrolet/Loss of Power Steering
Summary
NHTSA opened AQ17-002 to determine whether BiCal Chevrolet of Valley Stream, New York (BiCal) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ?30120(i)).NHTSA issued an information request (IR) letter to BiCal on March 15, 2017. BiCal responded to this request on November 8, 2017. On March 16, 2017, an IR letter was issued to General Motors LLC (GM) and a response was received from GM on April 28, 2017. In NHTSA?s view, it had difficulties in obtaining responses to IR letters from BiCal throughout the AQ investigation, including not receiving a response to the first IR until more than three months after the original deadline. Additionally, in NHTSA's view, BiCal failed to provide a full response to the second IR. BiCal does not contest NHTSA's conclusion that it violated the Safety Act by initially failing to provide full and complete responses to the IRs from NHTSA by their deadlines. NHTSA's investigation also indicated that BiCal sold and delivered at least 54 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.BiCal did not contest NHTSA?s conclusion that it violated the Safety Act by selling and delivering certain new motor vehicles that were subject to a recall before the vehicles were remedied.Under a Settlement Agreement dated March 11, 2019, BiCal agreed to pay compromised civil penalties in the amount of $40,000. This Audit Query is closed.
NHTSA Action Number: DP17001
Date Opened: 2017-03-07
Date Closed: 2018-12-01
Manufacturer’s Name: Michelin North America, Inc.
Component Description: TIRES:SIDEWALL
Summary Description: Michelin XZU-3 305/85/R22.5Tire Failures
Summary
See attached evaluation report
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