After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE20018
Date Opened: 2020-11-05
Date Closed: 2022-03-24
Manufacturer’s Name: Land Rover
Component Description: FUEL SYSTEM, GASOLINE:DELIVERY
Recall Campaign: 21V635
Summary Description: Fuel Tank Outlet Flange Leak
Summary
The Office of Defects Investigation (ODI) opened PE20-018 on November 5th, 2020, to investigate fuel leak allegations in vehicles equipped with fuel tank outlet flange Part Number AH229039AB. ODI based the investigation on six consumer complaints it had received and, using information gathered from RQ19-004, five field reports and 200 warranty claims in the subject vehicles. At the closing date of PE20-018, the number of related complaints received by ODI has risen to fifteen. In response to an ODI Information Request (IR) letter, Land Rover identified: 57 additional warranty claims (257 total), four additional consumer complaints (ten total), and five dealer field reports.Land Rover?s internal investigation identified a cyclic fuel pressure condition that led to cracks forming in the outlet flanges, resulting in fuel leaks. Fuel tank outlet flange revisions to the subject AH229039AB component increased the rigidity of the outlet flange in the area experiencing the highest stress. As Land Rover continued to assess field returned components, they identified cracks in the vicinity of subsurface voids in the subsequent AH229039AC and AH229039AD fuel tank outlet flanges.Based on the information gathered, Land Rover`s Recall Determination Committee (RDC) elected to recall vehicles with the subject fuel outlet flange and expanded the scope to include all vehicles equipped with fuel outlet flange Part Numbers AH229039AA, AH229039AB, AH229039AC, and AH229039AD. Land Rover will replace the previously listed part numbers with an updated designwhich reduces the pressures exerted on the fuel flange. Recall 21V-635 (covering MY2010-2013 Range Rover Sport and MY2010-2016 LR4 vehicles equipped with 3.0L V6 or 5.0L V8 engines) was reported to NHTSA on February 16, 2021. An interim owner notification letter was distributed in October 2021 alerting owners to the defect and the availability of like for like replacements until the remedy parts become available. Land Rover has indicated that remedy parts will become available in the second quarter of 2022. Correspondence from the fuel outlet flange supplier (Vitesco Technologies) indicated that the components at issue in this investigation were sold exclusively to Land Rover.This Preliminary Evaluation has been closed due to the recall issued by the manufacturer (NHTSA Recall 21V-635). The fifteen consumer complaints reports cited above can be reviewed at NHTSA.gov under the following reference numbers: 11122159, 11155570, 11156894, 11220260, 11255901, 11280630, 11337853, 11375884, 11383192, 11388329, 11420940, 11423024, 11428966, 11431744,11440020.
NHTSA Action Number: PE20016
Date Opened: 2020-10-09
Date Closed: 2022-02-07
Manufacturer’s Name: General Motors, LLC
Component Description: ELECTRICAL SYSTEM:PROPULSION SYSTEM
Recall Campaign: 20V701
Summary Description: Electric Vehicle Battery Fires
Summary
In October 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE) on 2017-2020 Model Year (MY) Chevrolet Bolt vehicles based on complaints received alleging that the vehicles caught fire under the seating area while parked and unattended. At the time, ODI had received 2 Vehicle Owner Questionnaires (VOQs) and several field reports. All complaints alleged vehicles caught fire during or after electrical charging.ODI's review found vehicle thermal events occurred during and/or at the end of the battery module charging cycle. The information learned from NHTSA and General Motors joint vehicle inspections prompted General Motors to file Recall 20V-701 on April 29, 2021. The remedy for this recall included 1) performing diagnostic procedures to identify and replace potentially defective battery cell-module assemblies and 2) installing onboard diagnostic software, designed to detect and warn owners regarding potential issues related to changes in battery module performance over time. Until this interim remedy became available for all affected vehicles, General Motors instructed their customers to enable ?Hilltop Reserve or ?Target Charge Level, based on the vehicle-equipped technology. Enabling these technologies would limit charging capacity of the battery module to a maximum of 90 percent. General Motors then continued to investigate the root cause of these battery cell module thermal events, which would lead them to their long-term recall remedy solution. Utilizing the information obtained from the Recall 20V-701 software update, General Motors and LG Energy Solutions,the supplier of the battery cell module pack along with LG Electronics,determined the root cause of the thermal events to be the result of two simultaneous manufacturing defects occurring in the same battery cell. The defect condition appears to be aggravated by routinely charging the battery to a full or nearly full state of charge after it has been substantially depleted. The two defects, located within the same battery cell module, would cause an internal short within the battery pack, resulting in the thermal events. The manufacturing process was changed to prevent the occurrence of these two defect conditions.On July 24, 2021, General Motors filed a defect information report recalling all 2017-2018 Chevrolet Bolt and certain 2019 Chevrolet Bolt vehicles with design level N2.1 battery cell produced at the LG Ochang, Korea plant. This remedy replaces defective battery cell-modules and will prevent potential thermal events from occurring during and/or at the end of the charge cycle. The recall (21V-560) includes vehicles that were remedied under 20V-701.General Motors continued to review new data after Recall 21V-560 and learned of an incident that occurred outside of the scope of the recall population. Additional analysis led General Motors and LGES to determine that the manufacturing defects defined by Recall 21V-560 were not isolated to one battery manufacturing plant. On August 21, 2021, General Motors filed a defect information report to expand the scope of recall 21V-560. The recall (21V-650) includes all 2019-2022 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles. In view of the recall actions being taken by General Motors, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI reports cited above can be reviewed online at nhtsa.gov under the following identification numbers:11230072, 11425524, 11339878, 11365622, 11364692, 11427180, 11429891, 11374956, 11407212, 11372429, 11425225, 11415800
NHTSA Action Number: PE20017
Date Opened: 2020-10-09
Date Closed: 2021-05-06
Manufacturer’s Name: DEXTER AXLE
Component Description: SUSPENSION:MULTIPLE AXLE
Recall Campaign: 21E019
Summary Description: The steering arm may fall onto roadway
Summary
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) on October 9, 2020 to investigate a Technical Service Bulletin (TSB #10168802) submitted by Dexter Axles (Dexter) in December 2019 regarding the failure of Smart-Steer 2.0 steering arm mounting bolts. The failure of these steering arm mounting bolts allows the steering arm assembly to detach and fall into the roadway.In response to an Information Request (IR) letter, Dexter submitted additional information regarding these failures, including warranty claim data and pictures of tie rods with lost clamps and steering arms. Through data analysis, ODI identified a trend of warranty claims with multiple occurrences of steering arm mounting bolts failing on Dexter Smart-Steer 2.0 axle assemblies. ODI was also aware of a comparable defect being addressed by recall 20E-055 on other steering axles that may have a similar configuration to Smart-Steer 2.0 Dexter Axles.Discussions and analysis of the data between ODI and Dexter resulted in Dexter submitting recall 21E-019 on March 15, 2021. This recall includes and provides a remedy for the entire U.S. population of axles that were the subject of this PE20-017.ODI is closing this PE with Dexter?s safety recall 21E-019.
NHTSA Action Number: PE20014
Date Opened: 2020-09-21
Date Closed: 2021-03-30
Manufacturer’s Name: Daimler Vans USA, LLC
Component Description: SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
Recall Campaign: 21V042
Summary Description: Rear Wheel Speed Sensor Failure
Summary
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629
NHTSA Action Number: PE20015
Date Opened: 2020-09-21
Date Closed: 2021-10-14
Manufacturer’s Name: PACCAR Incorporated
Component Description: STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Recall Campaign:
Summary Description: Quarter Fender Failures
Summary
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE21-015) based on one Vehicle Owner Questionnaire (VOQ) and supporting fleet reports. The reports indicated that the subject quarter fenders were prone to cracking and/or separation.After a comprehensive review of the data related to the quarter fender failures on the subject vehicles, ODI did not identify the existence of a safety-related defect trend. Quarter fender failures resulted in a warranty claim rate less than one percent (<1%) of the total vehicle population. All separations, including those due to tread separations, road hazards, etc., accounted for less than point one percent (<0.1%) of the total vehicle population.ODI discovered that the minimum recommended gap between the top of the quarter fender and the bottom of the trailer was not known or being followed. The optional quarter fenders were supplied by Fontaine Spray Systems (FSS), who recommended a two inch (2) gap. ODI analyzed the claim data using a calculated gap. A calculated gap using the top of the quarter fender flap and assuming the trailer is level with the top of the fifth wheel hitch was necessary, as PACCAR doesn't know specifically what trailer a purchaser will couple to the tractor. It is safe to assume no trailers on the market extend below the upper fifth wheel plate, but many do provide additional clearance over the wheels where the quarter fenders are located. ODI determined that 94 percent of warranty claims and 84 percent of separations violated FSS' recommendation.ODI confirmed that the VOQ vehicle and the fleet report vehicles also violated FSS' recommended gap. In one fleet the gap was negative point three inches (-0.3).PACCAR has updated its vehicle specification process and issued a customer advisory notice to existing owners. In light of the low rate of reported failures and separations, further use of agency resources does not appear to be warranted. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.
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