Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751550
Complaint Date: 2026-07-20
Fail Date: 2024-02-20
Manufacturer Name: Volkswagen
Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: ID.4
Model Year: 2021
Summary
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment system glitched and turn off intermittently and the safety information and systems were inoperable. The contact received notification a software update for the infotainment system. The dealer was contacted and confirmed that parts to do the recall repair for NHTSA Campaign Number: 24V651000 (Structure) was not yet available. The dealer also informed the contact that the software update would be performed over the air. No repair was performed. The manufacturer was made aware of the issues and referred the contact back to the dealer for assistance. The approximate failure mileage was 67,000.
NHTSA ID Number: 11751549
Complaint Date: 2026-07-20
Fail Date: 2026-07-19
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2023
Summary
The contact owns a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the front passenger's tire was flat. The vehicle was driven to a nearby church parking lot. The vehicle was repaired. The contact stated that while driving at an abnormal speed, there was an abnormally loud sound coming from the vehicle. The contact stated that the failure had occurred while making a right turn. The vehicle was driven to the residence and inspected. The contact stated that the front passenger’s side tire had been rubbing against the brake line bracket. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 49,270.
Read More...NHTSA ID Number: 11751548
Complaint Date: 2026-07-20
Fail Date: 2026-07-18
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: MAVERICK HYBRID
Model Year: 2025
Summary
Structural metal had improper coating that allows for rust. As this rust continues it will weaken the structural components of the truck
Read More...NHTSA ID Number: 11751547
Complaint Date: 2026-07-20
Fail Date: 2026-07-20
Manufacturer Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: VISTIQ
Model Year: 2027
Summary
When the sun is out, there is a reflection off of the dash that appears on the window interfering with your forward vision.
Read More...NHTSA ID Number: 11751546
Complaint Date: 2026-07-20
Fail Date: 2026-04-24
Manufacturer Name: Mercedes-Benz USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: A 220
Model Year: 2019
Summary
I was driving home from work down the hwy, when the sun visor shade fell down and hit me in the head and covered my face, temporarily blinding me, like a blanket was pulled over my face. It's very difficult to see the road or other drivers when you are blinded at 70mph! Car only had 15,500 miles on it...
Read More...NHTSA ID Number: 11751545
Complaint Date: 2026-07-20
Fail Date: 2026-07-06
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2017
Summary
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the vehicle failed to start. The contact check the vanity lights but there was no power inside the vehicle. The vehicle was without electrical power for approximately 30 minutes before power returned to vehicle. The contact was concerned about driving the vehicle because the potential failure reoccurring. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 73,000.
NHTSA ID Number: 11751544
Complaint Date: 2026-07-20
Fail Date: 2026-07-20
Manufacturer Name: BMW of North America, LLC
Vehicle Make: BMW
Vehicle Model: X5
Model Year: 2026
Summary
Summary of the Problem: Intermittently, after starting the vehicle, the center infotainment display becomes stuck on the BMW startup logo and never completes the boot process. The condition persists while driving. Safety Risk: When this occurs, the rearview backup camera is unavailable when the vehicle is shifted into reverse, reducing rear visibility and increasing the risk of a backing collision. Other infotainment functions are also unavailable. Frequency: Intermittent. The issue has occurred multiple times. Conditions: The issue occurs at vehicle startup. No specific weather or operating conditions have been identified. Troubleshooting Performed: * Restarted iDrive by holding the audio volume/power button for approximately 30 seconds. The system restarts but remains stuck on the BMW startup logo. * The only reliable recovery is to lock the vehicle and leave it undisturbed for approximately 30 minutes or longer. After the vehicle enters sleep mode, the system functions normally again.
NHTSA ID Number: 11751543
Complaint Date: 2026-07-20
Fail Date: 2026-07-06
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: TUNDRA
Model Year: 2023
Summary
We were driving on [XXX] coming from [XXX] going to [XXX] pulling a trailer within weight limits when the engine went out. We had it towed and looked at a dealership in [XXX]. They said it would.need engine replacement. We had it shipped to michigan spartan Toyota in Lansing who quoted us 30k for the replacement. It is out od the warranty replacement. Toyota corporate said they wont do anything. Even though they recalled the non hybrid engines for the same reason. They wont replace the hybrid engines. We just bought this truck a month ago. Used. The car dealership wont take it back. We know out what we bought it for (36k) plus this engine replacement. Whixh no one will help with. We were not offered an extended warranty INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751542
Complaint Date: 2026-07-20
Fail Date: 2026-07-20
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: TRAILSEEKER
Model Year: 2026
Summary
Vehicle charged to 87% of traction battery capacity on 6/18, early morning. Vehicle only used Saturday morning for about 2 miles. 12V battery dead today, Monday June 20 at 12PM
Read More...NHTSA ID Number: 11751541
Complaint Date: 2026-07-20
Fail Date: 2024-08-15
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 2500
Model Year: 2018
Summary
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that occasionally while her husband was driving at various speeds, the ABS warning light illuminated, and an alarm sounded. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
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