Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751560
Complaint Date: 2026-07-20
Fail Date: 2026-07-15
Manufacturer Name: Jaguar
Land Rover North America, LLC
Vehicle Make: LAND ROVER
Vehicle Model: RANGE ROVER SPORT
Model Year: 2023
Summary
Dear Land Rover Customer Care Team, I am writing to formally log a complaint regarding my 2023 Range Rover Sport (VIN: [XXX] and the unsatisfactory service experience I received at the Land Rover Alexandria dealership. My vehicle currently has only 16,000 miles on the odometer. Recently, the "Brake Pad Worn" warning light appeared on the dashboard. Upon bringing the vehicle to Land Rover Alexandria for inspection, the dealership advised that both the brake pads and brake rotors require a complete replacement, refusing to cover the service under warranty or offer any Goodwill assistance. Requiring a complete brake pad and rotor replacement at just 16,000 miles on a premium, luxury SUV is entirely unacceptable and well below reasonable manufacturing and safety expectations. A failure/wear of both pads and rotors at this extremely low mileage strongly points to one of the following underlying issues: A manufacturing/part defect in the brake friction material or rotors. An electronic or mechanical system issue (such as sticking calipers, torque vectoring drag, or electronic parking brake binding) causing excessive, premature dragging and wear. When I requested that this issue be evaluated under warranty or submitted for Manufacturer Goodwill support, Land Rover Alexandria flatly refused and insisted that I pay out-of-pocket for a full pad and rotor replacement. As a Land Rover owner, I expect the vehicle’s components to meet premium quality and safety standards. Replacing rotors and pads at 16,000 miles is not standard "wear and tear"—it indicates a defect or system malfunction. I am requesting the following resolutions: A formal review of this case by JLR Corporate. Full or partial coverage (Goodwill assistance / Warranty claim) for the replacement of the brake pads and rotors. A thorough technical inspection by JLR to confirm there is no underlying mechanical or electronic defect causing premature brake drag on this vehicle. I request a prompt response INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
NHTSA ID Number: 11751559
Complaint Date: 2026-07-20
Fail Date: 2026-06-30
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: MDX
Model Year: 2022
Summary
Began to notice a knocking noise from lower engine compartment in late May 2026. No warning lamps, messages, or other symptoms. Dealer (Zimbrick Acura, Middleton WI) confirmed on 06/30/26 that noise was coming from transmission assembly. Dealer identified that the transmission was leaking fluid from the output shaft seal, and upon disassembly identified that the interfacing splines between the transmission and the rear wheel drive power take off unit (PTU) were failing. Dealer ultimately replaced transmission and PTU. This is the same issue as described in a previous petition (no. 11712885) but was identified prior to complete loss of all-wheel drive.
NHTSA ID Number: 11751558
Complaint Date: 2026-07-20
Fail Date: 2026-06-26
Manufacturer Name: Hyundai Motor America
Vehicle Make: GENESIS
Vehicle Model: G70
Model Year: 2020
Summary
On XXX, I delivered my 2020 Genesis G70 3.3T AWD Prestige (64,267 miles) to Jenkins Genesis of [XXX], for routine factory-recommended maintenance, including transmission, transfer case, front differential, rear limited-slip differential (LSD), brake fluid, and cooling system services. Before this visit, the vehicle had no history of drivetrain problems. It had recently completed an approximately 8½-hour drive from [XXX] to [XXX], followed by three weeks of normal driving, without any binding, vibration, shuddering, abnormal turning characteristics, warning lights, or drivability concerns. The dealership retained the vehicle for four days for what was represented as a one-day service. On XXX, I was told the vehicle had been road tested and was safe for release. **Immediately after taking delivery**, the vehicle developed severe drivetrain binding, violent shuddering, heavy vibration, and significant resistance during normal turns, creating an immediate safety hazard. I returned directly to the dealership. After initially stating they could not duplicate the condition, the dealership ultimately diagnosed **both rear CV half shafts as failed** and prepared an approximately $4,500 repair estimate. The dealership later performed a second rear LSD fluid service **without my knowledge or authorization** after concerns were raised about the original service. They initially offered to replace both rear CV half shafts at no cost, but later withdrew that offer and returned the vehicle to me with both rear CV half shafts still broken. I respectfully request that NHTSA investigate whether improper drivetrain service procedures, incorrect lubricant application, inadequate post-service inspection, or another safety-related condition can cause catastrophic driveline failure immediately following routine maintenance. I am also concerned that the forces sufficient to fracture both rear CV half shafts may have damaged other AWD drivetrain INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751557
Complaint Date: 2026-07-20
Fail Date: 2026-02-01
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2023
Summary
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed on several occasions, the vehicle lost automotive power with the check engine warning light continuously illuminated. The vehicle was taken to a local Auto Zone and a diagnostic machine retrieved DTC: P0191. The vehicle was then taken to a local dealer where it was diagnosed, and the contact was informed that the high-pressure fuel pump was inoperable and needed to be replaced. The vehicle was repaired. The contact associated the failure with Technical Service Bulletin: N242450160. The manufacturer was notified of the failure. The failure mileage was 34,000.
NHTSA ID Number: 11751556
Complaint Date: 2026-07-20
Fail Date: 2026-07-13
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2021
Summary
When i go to accelerate i lost power and then 2 seconds later car would finally go, this has happened several times getting onto freeway or just trying to pass and have almost been rear ended, i took car to dealer and no remedy available still 1 year later, my specific car has had several recalls which is ridiculos, i am not getting any help with my situation
Read More...NHTSA ID Number: 11751555
Complaint Date: 2026-07-20
Fail Date: 2026-06-11
Manufacturer Name: Mazda Motor Corp.
Vehicle Make: MAZDA
Vehicle Model: CX-90
Model Year: 2024
Summary
"Sticky Steering" was fixed under a recall during a previous owner of my car. The issue has reappeared causing the steering wheel to stick when making turns or adjustments. The steering wheel often fails to retun to center on its own while driving down the road, and requires force to unstick it. This obviously creates a safety risk as the steering can be unpredictable while driving. The issue has not yet been inspected as I am waiting to find out if it will be addressed under warranty, though it is a known issue and concern with this vehicle. Not warnings or messages have appeared prior to this issue.
Read More...NHTSA ID Number: 11751554
Complaint Date: 2026-07-20
Fail Date: 2026-07-10
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2019
Summary
The Torgue converted failed and is throwing metal into the transmission.
Read More...NHTSA ID Number: 11751553
Complaint Date: 2026-07-20
Fail Date: 2026-07-20
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: BRONCO
Model Year: 2022
Summary
On 7/19/26, I was driving my 2022 Ford Bronco Wildtrak and attempting to turn left across oncoming traffic. When I pressed the accelerator to complete the turn, the vehicle hesitated and failed to accelerate as expected. An approaching vehicle had to decelerate abruptly and honk to avoid a collision. My Bronco is subject to NHTSA Recall 25V-455/Ford Campaign 25S75 concerning loss of fuel pressure and fuel flow caused by low-pressure fuel-pump failure. I am concerned that the hesitation was related to the recalled fuel-pump condition. There were no injuries or collision, but the loss of expected acceleration created an immediate safety risk. The recall remedy is not currently available. I am requesting that NHTSA document and evaluate this incident.
NHTSA ID Number: 11751552
Complaint Date: 2026-07-20
Fail Date: 2024-02-20
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: ID.4
Model Year: 2021
Summary
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact stated that the infotainment system glitched and turn off intermittently causing the safety information and systems to become inoperable. The contact received notification of software update for the infotainment system. The dealer was contacted and confirmed that parts for NHTSA Campaign Number: 24V651000 (Structure) was not yet available. The dealer informed the contact that the software update would be performed over-the-air. The vehicle was not repaired. The manufacturer was made aware of the issues and referred the contact back to the dealer for assistance. The approximate failure mileage was 67,000.
NHTSA ID Number: 11751551
Complaint Date: 2026-07-20
Fail Date: 2026-07-10
Manufacturer Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: TERRAIN
Model Year: 2015
Summary
The contact owns a 2015 GMC Terrain. The contact stated that while driving 5 MPH, the brake, ABS, and stabili-trak warning lights were illuminated. The dealer was contacted and diagnosed the vehicle with an Electronic Brake Control Module failure. The dealer stated that the manufacturer no longer manufactured parts to repair the vehicle. The manufacturer was not made aware of the issue. The failure mileage was approximately 167,446.
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