Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 10893407
Complaint Date: 2016-08-05
Fail Date: 2014-05-10
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: PATHFINDER
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 NISSAN PATHFINDER. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP, THE VEHICLE HESITATED TO RESPOND WITHOUT WARING. IN ADDITION, THE VEHICLE SHOOK VIOLENTLY WHEN MAKING A LEFT OR RIGHT TURN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,000.
NHTSA ID Number: 10893408
Complaint Date: 2016-08-05
Fail Date: 2015-05-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DART
Model Year: 2012
Summary
RIGHT NOW I HAVE ISSUES WITH MY EVAP SYSTEM, TRANSMISSION AND ENGINE. WITH THE EVAP SYSTEM I AM NOT SURE WHAT IS GOING ON WITH IT AND I HAVE REPLACED THE GAS CAP AS THE SYSTEM STATED AND I STILL HAVE THE ISSUE. THE ENGINE ISSUE NOW IS THAT THE CAR IS VERY HESITANT THAN FROM BEFORE. ESPECIALLY IN FIRST GEAR. I HAVE TO REV THE ENGINE TO GET GOING SOMETIMES. I ALMOST WAS INVOLVED IN AN ACCIDENT. NOW THE CLUTCH GOES TO THE FLOOR WITH LITTLE RESISTANCE OR STICKS TO THE FLOOR WHEN I AM ON THE ROAD FOR A WHILE OR WHEN IT HAS BEEN SITTING FOR A WHILE. I HAVE HAD THIS CAR FOR A YEAR AND FEW MONTHS AND IT JUST GETS WORSE. I REALLY BELIEVE THAT THIS CAR IS UNSAFE.
Read More...NHTSA ID Number: 10893409
Complaint Date: 2016-08-05
Fail Date: 2016-06-13
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: VERSA NOTE
Model Year: 2014
Summary
SINCE ABOUT ONE YEAR AGO, I HAVE BEEN HAVING PROBLEMS WITH THE TRANSMISSION OF MY VERSA NOTE. FIRST I TOOK THE CAR TO NISSAN BECAUSE OF A BIG HUGE NOISE. THEY GAVE ME INSTRUCTIONS ON WHAT TO DO FOR AVOIDING THE NOISE WHEN CHANGING FROM PARKING TO DRIVE. SINCE THAT MOMENT I'VE BEEN DOING WHAT THEY ASKED ME TO, BUT SOMETIMES IT MAKES THE NOISE. NOW SINCE ABOUT THE MONTH OF DECEMBER, THE CAR IS MAKING A DIFFERENT NOISE LIKE IF IT IS GOING TO TURN OFF WHEN I USE THE BRAKE. ABOUT TWO MONTHS AGO I HAD TO GET OUT OF THE ROAD BECAUSE IT STARTED MAKING A NOISE WHEN IN MOTION ON A CITY STREET, LOOSE POWER, AND ALMOST TURN OFF. I TOOK IT TO NISSAN AND THEY CHANGED THE AIR FILTER, AND THEY CLEANED SOMETHING ELSE. BUT THE CAR STILL HAS THE SAME PROBLEM. WHEN I USE THE BRAKE TO LET A PEDESTRIAN CROSS THE STREET, SOMETIMES AT A RED LIGHT, LAST MONDAY TO LET A PERSON GET OFF THE CAR; IT START MAKING A NOISE AND SHAKING LIKE TURNING OFF. I'M SURE THAT THE PROBLEM IS THE TRANSMISSION, BUT NISSAN DOESN'T DO ANYTHING. ANY HELP WILL BE GREATLY APPRECIATED. THANKS IN ADVANCE.
NHTSA ID Number: 10893410
Complaint Date: 2016-08-05
Fail Date: 2016-08-05
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: AVALON
Model Year: 2013
Summary
PCS RECALL NOV 2015. VEHICLE TAKEN IN AND TEMPORARY BYPASS MADE (5 FEB 2016). RECEIVED WORD IN JUNE THAT A FIX WAS AVAILABLE. WAS TOLD PARTS NOT AVAILABLE. IT IS AUG AND PARTS STILL NOT AVAILABLE. SINCE THIS IS A SAFETY ISSUE I WAS TOLD NOT TO TAKE LONG TRIPS UNTIL IT IS FIXED. UNACCEPTABLE
Read More...NHTSA ID Number: 10893411
Complaint Date: 2016-08-05
Fail Date: 2016-05-16
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2008
Summary
CALLED BROWNS AUTOMOTIVE 483 RT 112 PATCHOGUE NY 11772 (631) 289-8500 ON MAY 16, 2016 IN REFERENCE TO MY WIRELESS IGNITION NODE RECALL. WAS TOLD THEY WOULD PUT ME ON A WAITING LIST FOR REPAIR AND THAT IT COULD BE A FEW WEEKS (SPOKE WITH JESS). CALLED BACK JUNE 1ST, BRIANA TOLD ME I WAS #38 ON THE WAITING LIST. CALLED JUNE 28TH CHRISSY TOLD ME I WAS #30 ON THE WAITING LIST. CALLED JULY 29TH DOREENA TOLD ME I WAS #27 ON THE WAITING LIST. AT THIS RATE I WILL NOT HAVE MY RECALL FIXED UNTIL SOMETIME IN 2017.
Read More...NHTSA ID Number: 10893412
Complaint Date: 2016-08-05
Fail Date: 2016-07-25
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 3500
Model Year: 2009
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED BEFORE BEING NOTIFIED OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 10893413
Complaint Date: 2016-08-05
Fail Date: 2016-08-04
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2010
Summary
THE INTERIO PASSENGER SIDE AIR BAG AREA IS LEAKING WHEN IT RAINS. THE VEHICLE HAS NEVER BEEN IN A WRECK. I'VE LOOKED ON THE EXTERIOR AREA AND UNABLE TO VISIBLY SEE ANY DEFECTS THAT WOULD ALLOW RAIN/WATER INTO THE INTERIOR AREA THAT IS LEAKING. MY CONCERN IS THE WATER/RAIN WILL CAUSE THE SIDE AIR BAG TO NOT FUNCTION PROPERLY DURING A TIME OF NEED.
Read More...NHTSA ID Number: 10893414
Complaint Date: 2016-08-05
Fail Date: 2016-08-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 300
Model Year: 2012
Summary
THE VEHICLE IN QUESTION, CHRYSLER 300, YEAR MODEL 2012, SHUT DOWN COMPLETELY DURING NORMAL DRIVING CONDITIONS, WHILE IN MOTION, IN TRAFFIC. THERE WAS NO INDICATION BEFORE HAND THAT THERE WAS A PROBLEM. THE CAR WAS TOWED TO DEALERSHIP WHICH IT WAS PURCHASED FROM. THE ALTERNATOR WAS SAID TO BE THE PROBLEM, WHICH WAS A 180 AMP.
NHTSA ID Number: 10893415
Complaint Date: 2016-08-05
Fail Date: 2016-08-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PACIFICA
Model Year: 2006
Summary
MY CAR FAILED INSPECTION BECAUSE MY MECHANIC NOTICED IT THE ENGINE CRADLE WAS ROTTING AND HAD HOLES IN IT ALL OVER. SO HE SAID THIS IS AN ONGOING PROBLEM WITH CHRYSLER PACIFICA'S AND THAT THEY WERE POORLY DESIGNED. TO REPAIR WOULD COST ME ABOUT $2000-2500. I FEEL HORRIBLE AND LIED TO BECAUSE CHRYSLER ISN'T TAKING RESPONSIBILITY FOR THIS DEFECT. THAT KIND OF MONEY IS NOT IN MY BUDGET. I DON'T UNDERSTAND HOW SOMETHING SO IMPORTANT COULD BE OVERLOOKED BY CHRYSLER.....I'M REALLY FED UP.
NHTSA ID Number: 10893416
Complaint Date: 2016-08-05
Fail Date: 2016-08-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2007
Summary
TAKATA RECALL...RECEIVED RECALL LETTER FROM FORD MOTOR CO JULY 2016 WITH NO SPECIFIC DATE WHEN PARTS WILL BECOME AVAILABLE FOR REPLACEMENT. FORD CORPORATE AND DEALER GAVE SAME RESPONSE OF "DO NOT KNOW". WE ARE CONCERNED IF THE VEHICLE IS SAFE TO CONTINUE TO OPERATE. NO ONE AT FORD OR DEALERSHIP SEEMS ABLE TO ANSWER THIS QUESTION.
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