Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 10893387

Complaint Date: 2016-08-05

Fail Date: 2016-03-01

Manufacturer’s Name: BMWeBay of North America, LLC

Vehicle/Equipment Make: BMWeBay

Vehicle/Equipment Model: 328I

Model Year: 2008


Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMWeBay 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/28/16*LJ *TR

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NHTSA ID Number: 10893388

Complaint Date: 2016-08-05

Fail Date: 2016-07-15

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: PILOT

Model Year: 2010


Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDAeBay PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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NHTSA ID Number: 10893389

Complaint Date: 2016-08-05

Fail Date: 2016-03-18

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: FIT

Model Year: 2013


Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 HONDAeBay FIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/04/16*LJ UPDATED 10/6/2017*JS

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NHTSA ID Number: 10893390

Complaint Date: 2016-08-05

Fail Date: 2016-08-01

Manufacturer’s Name: MazdaeBay Motor Corp.

Vehicle/Equipment Make: MAZDAeBay

Vehicle/Equipment Model: RX-8

Model Year: 2005


Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDAeBay RX-8. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V354000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE DEALER INDICATED THAT THE PARTS MAY BECOME AVAILABLE THE FOURTH QUARTER OF 2017. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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NHTSA ID Number: 10893391

Complaint Date: 2016-08-05

Fail Date: 2016-04-01

Manufacturer’s Name: VolkswageneBay Group of America, Inc.

Vehicle/Equipment Make: VOLKSWAGENeBay

Vehicle/Equipment Model: PASSAT

Model Year: 2012


Summary

TAKATA RECALL SPOKE WITH VWeBay CUSTOMER ADVOCATE ASKED FOR A LOANER VEHICLE AND WAS REFUSED. WAS UNABLE TO PROVIDE ANY INFO WHEN AND IF PARTS WILL BE AVAILABLE.

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NHTSA ID Number: 10893392

Complaint Date: 2016-08-05

Fail Date: 2016-07-30

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: F-150

Model Year: 2012


Summary

TL* THE CONTACT OWNS A 2012 FORDeBay F-150. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION BEGAN TO DOWNSHIFT WITHOUT WARNING. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

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NHTSA ID Number: 10893393

Complaint Date: 2016-08-05

Fail Date: 2016-02-15

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: RANGER

Model Year: 2003


Summary

THIS IS MY SECOND RANGER. THE FIRST(1998) I HAD AN ACCIDENT IN,THE SEAT BELT NEVER EMPLOYED, I RECEIVED CONCUSSION, I HAVE NOTICED THE SAME WITH THIS 2003 RANGER, SEAT BELT WILL NOT STAY TIGHT, OR EMPLOY WHEN JERKED ON.STATIONARY.

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NHTSA ID Number: 10893394

Complaint Date: 2016-08-05

Fail Date: 2016-07-01

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: CR-V

Model Year: 2011


Summary

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDAeBay CR-V. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OFF WARNING INDICATOR ILLUMINATED SPORADICALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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NHTSA ID Number: 10893395

Complaint Date: 2016-08-05

Fail Date: 2016-08-04

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle/Equipment Make: CHRYSLEReBay

Vehicle/Equipment Model: TOWN AND COUNTRY

Model Year: 2006


Summary

WHILE DRIVING AT NIGHT, HEADLIGHTS WOULD TURN OFF WHILE DRIVING. THE HEADLIGHT SWITCH WENT BAD AND MY MODEL WAS MADE AFTER NOVEMBER 30, 2005 (SEE TSB 08-052-12 DATED 8/25/12). BIG SAFETY CONCERN. NEITHER CHRYSLEReBay NOR THE DEALER WOULD HONOR THE LIFETIME GUARANTEE OF FIXING THE HEADLIGHT SWITCH. COST ME $110 TO FIX.

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NHTSA ID Number: 10893396

Complaint Date: 2016-08-05

Fail Date: 2016-06-05

Manufacturer’s Name: BMWeBay of North America, LLC

Vehicle/Equipment Make: MINIeBay

Vehicle/Equipment Model: COOPER CLUBMAN S

Model Year: 2008


Summary

TIMING CHAIN JUMPED OFF OF DEAD CENTER. HAD TO REPLACE TIMING CHAIR TO NEW UPGRADED ASSEMBLY. COST WAS AROUND $1200.00. UPSET BECAUSE THIS HAS BEEN HAPPENING TO A LOT OF MINIeBay COOPERS. SHOULD HAVE SOME KIND OF RECALL TO CONSUMERS. BMWeBay KNOWS ABOUT THIS.WAS DRIVING HOME FROM OUT OF STATE.

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Investigations List



SaleBestseller No. 1
ANCEL Heavy Duty Truck Scanner HD601 All System Diesel Diagnostic Scan Tool fits for Cummins, Detroit, Freightliner, International, Paccar, Check Engine for Truck & Car 2 in 1 Code Reader
  • 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for CumminseBay, PaccareBay, Detroit, Perkins, FreightlinereBay, InternationaleBay, PeterbilteBay, FordeBay, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
  • 【 Full System Diagnostic】HD601 Diesel Scanner supports all system scans of heavy trucks compliant with standard protocols SAE J1939 & J1708, such as Engine, ABSeBay, Transmission, Braking System, ESP, EPS, Fuel System, etc, It is a great scan tool fits for CumminseBay, CaterpillareBay, Detroit, Perkins, Maxxforce, BendixeBay,WabasheBay, Wabaco, HaldexeBay, Allison, EatoneBay heavy trucks, With this truck tool, you can get deep analysis data about the system and do some repairs by yourself, saving much time and money
  • 【Enhanced Diesel OBD Scanner】The HD601 Diesel OBD Scanner offers unparalleled diagnostic capabilities for heavy-duty trucks. Beyond code reading, clearing, and live data display, it retrieves vehicle information, freeze frames, and DTCs. With 6, 9, and 16 pin cables, it ensures compatibility with various engines. This scanner's real-world testing prowess ensures comprehensive support for a wide array of heavy-duty truck engines, making it an indispensable tool for truck diagnostics
  • 【DTC Library】+【Life Time Free Update】The built-in DTC library allows you to retrieve the codes directly without searching for the definition in the book. Whether you are a professional mechanic or a DIY car owner, HD601 diesel scanner explains the existing problem, makes it easier for you to understand the codes definition and fix the problem faster. Plus, you get a lifetime free internet updates, so you always have the latest software for diagnostics in English and Spanish languages
  • 【Friendly Design, Easy of Use】This scanner is plug and play, simple and convenient, and very friendly for beginners. With improved buttons for easy menu navigation. The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
Bestseller No. 2
FOXWELL HD500 Heavy Duty Truck Scanner with DPF Regen/Injector Cutoff/Limit Setting, Full System Diesel Diagnostic Scan Tool for Cummins, Detroit, Caterpillar, Paccar, Hino & More Pickup Semi Trucks
  • 【Diesel Engines】HD500 heavy duty truck scanner is tailored to vehicles equipped with cumminseBay, cat, detroit, paccareBay, internationaleBay, hino and more engines. This diesel scan tool come with diverse adapters, including diesel 6 & 9 pin, CAT-9 pin, CAT-14 pin, 16 pin cable. It is engineered to deliver accurate and reliable diagnostics, ensuring compatibility and effective troubleshooting for your trucks. Tip: If your truck fault code is factory custom protocol, please enter the diagnostic menu, and then select the corresponding engine to test, so that your test data will be more accurate.(Please note that the HD500 does not have bidirectional and VGT calibration.)
  • 【Advanced DPF Management】The longer a truck is in use, the more particles accumulate in the D.P.F and the more the D.P.F becomes clogged, affecting engine performance and emissions efficiency. This HD500 diesel scanner provides you with DPF regeneration, D.P.F reset, DPD, DPR status control and more functions to achieve efficient cleaning, optimise engine performance and prolong D.P.F life. Save maintenance costs by avoiding D.P.F replacement through regular D.P.F cleaning and D.P.F regeneration. All made easy with the HD500. Warm tips: the HD500 can't do dpf function on IsuzueBay.
  • 【Cylinder Cut-off Services】The cylinder cut-off test can diagnose engine failure problems. The HD500 heavy duty truck scan tool sends a command to the ECU to cut off the injector of a cylinder to check if the injector of that cylinder is not working properly. If the engine speed drops more, the better the cylinder works; if the speed drop is not obvious or does not drop then the cylinder may be faulty; touch the high-pressure pipe between the common rail tube to the injector with your hand, the stronger the pulsation, the better the injection effect. This diesel scan tool provides clear guidance for maintenance.
  • 【Speed Limit Reset & ABSeBay】Limit setting enables you can check and set the engine speed and the vehicle road speed limit when the vehicle is stationary, which ensures driving safety. And this scanner for truck also can make you achieve a firm brake pedal by removing air from the ABSeBay module. HD500 truck scanner helps you maintain commercial vehicle breakdowns at all times, saving you money efficiently and winning more business for you! Please note that the adjust the speed limit is supported by fewer vehicles (eg: the cumminseBay engine cannot support speed limit adjust), please confirm the vehicke VIN with us before purchase.
  • 【Access All Major Systems with Ease】The HD500 heavy duty scanner truck diesel provides full diagnostic capabilities, covering the engine, ABSeBay, SRS, EPB, Park Brake Controller, DPF, etc. Comes with full HD OBD/EOBD/ OBD2 service modes, including read codes, erase codes, live data, etc. Allows you to quickly identify issues and perform necessary solutions.
SaleBestseller No. 3
NEXAS Heavy Duty Truck Scanner NL102+ Full System Diesel Diagnostic Scan Tool for Cummins, Caterpillar, Detroit, International, PACCAR, etc, Support All OBD2 Modes 2 in 1 Code Reader for Truck & Car
  • WHY NEXAS NL102+ Diagnostic Tool: Compared with many other heavy duty truck scanner, NL102+ diagnostic tool has more comprehensive diagnostic capabilities, supporting all system diagnostics for all major trucks that comply with standard protocols and full OBD2 functionality. In addition to read/clear codes, displaying live data, it also supports retrieving vehicle information, freezing frames, and DTC lookup. NL102+ OBD2 scanner comes with 6-pin, 9-pin, 16-pin connectors are available to ensure compatibility with a wide range of trucks. You'll get f-ree updates for life, so you always have the latest diagnostic software in English, Spanish and French
  • Wide Compatibility: The NEXAS NL102+ heavy duty truck diagnostic scanner is compatible with all heavy-duty trucks that adhere to standard protocols (J1587, J1939, J1708). It covers a wide range of vehicle models, including CumminseBay, Detroit, CaterpillareBay, FreightlinereBay, InternationaleBay, KenwortheBay, John Deere, PeterbilteBay, Sterling, MackeBay, PaccareBay, Western StareBay, Mercedes-BenzeBay, VolvoeBay, Scania, MAN, Renault, ERF, Foden, Seddon-Atkinson, Iveco, DAF, SISU, STEYR, and ISUZUeBay. Additionally, it supports 10 modes of OBD testing for complete diagnostics and battery voltage monitoring on passenger cars and light vehicles (from Europe, America, and Asia) manufactured after 1996
  • Save Up to Hundreds Money for All Heavy Duty Trucks: NEXAS NL102+ diesel scan tool supports accurate full system scanning for all heavy-duty trucks that comply with standard protocols (J1587, J1939, and J1708). This includes vehicle systems such as the engine, transmission, instrument panel, drivetrain, brake system, suspension, ABSeBay, ESP, EPS, fuel system, etc. The diagnostic scan tool communicates with the vehicle's computer to retrieve data stream information, allowing it to accurately pinpoint issues. This reduces the waste caused by blind part replacements, saving your time and hundreds or thousands of money
  • All OBD2 Function & Battery Health Monitoring: Compared with other products on the market that only support partial OBD2 functions, this OBD2 scanner supports all OBD2 functions: read/clear codes, live data, freeze frame data, I/M readiness, EVAP test, on-board monitor, O2 sensor test, vehicle information, and DTC lookup, this providing more analysis basis for professional technicians. By regularly detecting the status of the vehicle battery with NL102+ OBD scan tool, it helps to take measures before the battery completely fails to avoid the situation that the vehicle suddenly fails to start. It can accurately diagnose the battery's condition thus saving on repair costs
  • Plug and Play & One-click for DTC: NEXAS NL102+ diesel scanner is user-friendly. It comes with an intuitive screen and easy-to-understand interface, making it accessible even for non-professionals to get started. And the built-in DTC library in the code reader allows you to directly retrieve codes without searching for definitions in books, making it easier to understand the code definitions and solve problems more quickly
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LAUNCH X431 PRO3S+Smartlink HD Heavy Duty Truck Scanner,2025 Top Diesel&Gasoline Bidirectional Diagnostic Scan Tool with J2534 Coding,Topology Map,60+Service,ECU Coding,CANFD &DOIP,Free Update
  • 【2025 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
  • J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
  • 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABSeBay Bleed, Injector coding, etc.
  • 【2025 BEST Advanced Hardware & All Systems Diagnosis+Topology Display 】Support All systems Diagnostic including ENG, AT, ECM, TCM, ABSeBay, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
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Bestseller No. 5
ANCEL X7HD 10'' Heavy Duty Truck Scanner, Semi Trucks Full System Diagnostic Tool, Bidirectional Diesel Scan Tool with DPF, ECU Coding, 40+ Reset for Cummins, Detroit, Caterpillar, Volvo, Paccar etc
  • 🔥🔥🔥2025 New Functions Making X7 HD the Top Dog - Big Surprise!!! ANCEL X7 HD truck scanner 10 major functional advantages .✅>Full HDOBD/OBD2 Function ✅>ALL System Diagnostic ✅>42+ Reset Function ✅>Active Test / Bi-Directional Control✅>ECU Coding✅>Graphing Live Data✅>Wide Compatibility ✅>2 Yrs Free Update✅>Remote Operation✅>Bluetooth 5.0 & Wifi In addition, 8 major hardware advantages: ✅>6000 mAh✅>10.1 inch Tablet✅>2G RAM✅>32G ROM (Expandable to 128GB)✅>Data Record & Replay & Print✅>Android 10.0✅>Bluetooth 5.0 & Wifi✅>14 Languages
  • 🚛OEM DPF Forced Regen & Cylinder Cutout Test & more - ANCEL X7 HD diesel scanner diagnostic tool not only supports DPF regeneration, DPF reset, DPF related information reset, DPR state reset, DPD forced regeneration etc, which helps you better solve the exhaust aftertreatment system problems, but also supports activate motor to do exhaust air in ABSeBay Automatically. Moreover, it features TPMS activation, cylinder cut-off and learning functions.
  • 🚛Advanced ECU Coding & Programming - ANCEL X7 HD 10.1inch truck scanner diagnostic tool is equipped with advanced ECU coding, supports Level calibration, Idle speed learning and Adjustment, Camshaft timing control learning, Control unit adaptations, Injector Codes, Read/Write VIN, Road speed limit optional vehicle speed set, etc... PLEASE NOTE that ECU codes are not compatible with all vehicles, please send us your VIN# to check vehicle compatibility.
  • 🚛42+ Reset Functions & Bidirectional Control - 2025 newest top heavy duty truck scan tool, comes with 42+ special services (ECU, Speed Limit and Idle Reset, Oil Reset, Injector Coding, EPB, ABSeBay, SRS, Suspension, Throttle, etc. and always keep growing), which meet all your various needs for service and maintenance. Please send your VIN# to our 💌 amazon@anceltech.com 💌 to check compatibility.
  • 🚛10 Inch All Systems Diesel Scanner & Full HDOBD/OBD2 Modes - ANCEL X7 HD diesel truck scan tool supports all systems scan, such as Engine, Brake, Retarder, TECU Transmission, Tachograph, ABSeBay, SRS, TPMS, EPB, SAS, ESP, and other vehicle systems, comes with 10 obd2 service modes: read/erase error codes, Data Stream, I/M Readiness, Vehicle Information, Actuations, DTC Lookup, EVAP, view freeze frame, etc.

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Last update on 2025-04-24 / Affiliate links / Images from Amazon Product Advertising API


 

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