Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 10893417
Complaint Date: 2016-08-05
Fail Date: 2016-07-27
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: HHR
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE POWER STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
NHTSA ID Number: 10893418
Complaint Date: 2016-08-05
Fail Date: 2016-08-05
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2010
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 10893419
Complaint Date: 2016-08-05
Fail Date: 2016-08-05
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: Q5
Model Year: 2012
Summary
WHAT MUST BE DONE FOR MANUFACTURERS TO START HONORING NHTSA RECALL # 16V078, I DRIVE A VEHICLE THAT DEALERSHIPS CLAIM LACKING OF MANUFACTURERS PROCEDURE TO ADDRESS MANUFACTURERS RECALL # 69N1 . I DO DRIVE THE VEHICLE AROUND AND HATE TO BE A STATISTIC DO TO LACK OF A PROCEDURE IMPLEMENTATION.
Read More...NHTSA ID Number: 10893420
Complaint Date: 2016-08-05
Fail Date: 2016-03-16
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 10893421
Complaint Date: 2016-08-05
Fail Date: 2015-10-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2004
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID Number: 10893422
Complaint Date: 2016-08-05
Fail Date: 2016-07-08
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2016
Summary
I WAS OUT OF TOWN FOR A TENNIS TOURNAMENT DRIVING 4 WOMEN AND WITH ANOTHER GROUP IN ANOTHER CAR. DRIVING ALONG ON A CITY STREET, AND I BRAKED, WHEN I WENT TO ACCELERATE THE CAR WOULD NOT MOVE. I PUT IT IN PARK, THEN DRIVE AGAIN, NOTHING BUT REVVING. TURNED IT OFF AND BACK ON SEVERAL TIMES, STILL NOTHING. LUCKILY MY FRIEND WAS ABLE TO PARK BEHIND ME WITH HER HAZARDS ON TOO, TO PREVENT PEOPLE FROM REAR-ENDING ME. THE CAR WOULD GO IN REVERSE BUT NOT FORWARD. WE PUSHED IT OUT OF THE ROAD INTO A PARKING LOT AND CALLED ROADSIDE ASSISTANCE. I HAD TO HAVE IT TOWED TO A HYUNDAI DEALER, AND AFTER ABOUT AN HR OR SO THEY SAID THEY RESET THE COMPUTER AND IT SHOULD BE FINE. I HAD ALREADY HAD THE SOFTWARE UPDATE. I GOT THE CAR IN OCT 2015, AND AT THE TIME OF THE INCIDENT IT HAD 9800 MILES ON IT. I AM AFRAID TO DRIVE IT NOW, IT GETS SLUGGISH OR REVS AT VARIOUS TIMES, WHICH MAKES ME THINK IT WILL HAPPEN AGAIN. HOW LONG BEFORE HYUNDAI DOES SOMETHING ABOUT THIS? OTHERWISE, I LOVE THE CAR, JUST SCARY KNOWING IT COULD JUST STOP WITH NO WARNING.
NHTSA ID Number: 10893423
Complaint Date: 2016-08-05
Fail Date: 2016-08-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKZ
Model Year: 2016
Summary
WHILE TRAVELING ON THE THE HIGHWAY THE ENGINE WENT TO LOW IDLE. THE PLACES THE OPERATOR IN A VERY PRECARIOUS SITUATION WHEN TRYING TO NAVIGATE THE CAR TO TO THE SHOULDER OF THE ROAD. AT ISSUE WAS THE THROTTLE BODY. FORD AND LINCOLN SEEM TO KNOW THAT THERE IS AN ISSUE. THERE SHOULD BE A SERVICE BULLETIN OR A RECALL FOR THE ISSUE. FORD HAS NOTHING UP ON THEIR WEB SITE.
NHTSA ID Number: 10893424
Complaint Date: 2016-08-05
Fail Date: 2015-08-07
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2002
Summary
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING AT ANY SPEED OVER A BUMP IN THE ROAD, THE HATCH DOOR INDICATOR LIGHT DISPLAY ILLUMINATED. THE REAR HATCH LATCH OPENED ON ITS OWN. THE FAILURE RECURRED NUMEROUS TIMES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,846.
NHTSA ID Number: 10893425
Complaint Date: 2016-08-05
Fail Date: 2016-08-04
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2008
Summary
I WAS PARKING MY CAR AND I PROCEEDED TO PUT MY CAR IN REVERSE "R" BUT THE GEAR CONTROL WOULD NOT STAY LOCKED INTO POSITION, NOR WOULD THE CAR REVERSE. IT WAS MOVING FREELY BETWEEN GEARS BUT WOULD NOT LOCK INTO POSITION. I THEN PLACED THE GEAR CONTROL BACK INTO PARK "P" WHERE IT WOULD STAY PUSH THE EMERGENCY BRAKE DOWN AND TURNED THE CAR OFF. WHEN THE TOW COMPANY ARRIVED HE MANUALLY PUT THE CAR "SHIFT CABLE" BACK WHERE IT NEEDED TO GO IN ORDER FOR THE CAR THE GEAR CONTROL TO FUNCTION PROPERLY, BUT ONCE AGAIN IT WOULD NOT STAY INTO PLACE. THANKFULLY I WAS IN A PARKING LOT WHEN THIS OCCURRED, BUT THIS IS EXTREMELY DANGEROUS, BECAUSE IF THE CAR WERE TO STOP IN THE MIDDLE OF THE ROAD AND THE SHIFTER CABLE CAME LOOSE I WOULD HAVE NO WAY OF PUTTING THE CAR INTO NEUTRAL OR ANYTHING TO GET THE CAR TO A SAFE PLACE. I HAD THE CAR TOWED TO MY MECHANIC AND HE WAS ABLE TO PARTIALLY RECTIFY THE SITUATION.
Read More...NHTSA ID Number: 10893426
Complaint Date: 2016-08-05
Fail Date: 2016-07-22
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: PONTIAC
Vehicle/Equipment Model: G6
Model Year: 2006
Summary
TL* THE CONTACT OWNS A 2006 PONTIAC G6. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START. AFTER BEING STARTED, A FUEL ODOR EMITTED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
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