Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 10893397
Complaint Date: 2016-08-05
Fail Date: 2016-02-01
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/08/16*LJ
NHTSA ID Number: 10893398
Complaint Date: 2016-08-05
Fail Date: 2016-08-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE INSTRUMENT PANEL LIGHTS BEGAN TO FLASH AND THE BATTERY SAFER MODE WARNING LIGHT DISPLAYED. THE VEHICLE BEGAN TO LOSE POWER AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,852.
NHTSA ID Number: 10893399
Complaint Date: 2016-08-05
Fail Date: 2016-07-04
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 7 SERIES
Model Year: 2006
Summary
WHILE STOPPING, THE BRAKE PEDAL BECAME EXTREMELY HARD AND WENT TO THE FLOOR, JUST BARELY AVOIDING A CATASTROPHE. THIS HAPPENED WITH NO WARNING WHATSOEVER, AND THIS COULD HAVE BEEN A MULTIPLE DEATH ACCIDENT. I CONTACTED BMW OF NA AND THEY INFORMED ME THAT MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I CLEARLY SHOULD BE, BECAUSE I KNOW I AM NOT THE ONLY ONE THIS PROBLEM.
NHTSA ID Number: 10893400
Complaint Date: 2016-08-05
Fail Date: 2015-06-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE SHUT OFF. THE VEHICLE WAS PULLED OVER AND RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION KEY NEEDED TO BE REPLACED. THE FAILURE WAS NOT REMEDIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
NHTSA ID Number: 10893401
Complaint Date: 2016-08-05
Fail Date: 2016-07-18
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT RECEIVED A MANUFACTURER'S RECALL PERTAINING TO NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE DEALER WAS UNABLE TO SUPPLY THE PARTS WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 10893402
Complaint Date: 2016-08-05
Fail Date: 2016-07-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: FIAT
Vehicle/Equipment Model: 500
Model Year: 2013
Summary
FIAT 500 STICK SHIFT RECALL I HAVE CONTACTED CHRYSLER CORPORATE TO INQUIRE ABOUT MY RECALL AND THEY ARE STATING THAT THEY HAVE NO PARTS. IF I WOULD LIKE TO PAY FOR THE REPAIR I COULD THEN I COULD "BATTLE IT OUT" WITH CHRYSLER FOR REIMBURSEMENT. I NEVER RECEIVED A RECALL LETTER. I ONLY FOUND OUT WHEN I CONTACTED THE DEALER. I WAS DRIVING MY CAR WHEN THE STICK SEIZED UP AND I COULDNT SHIFT MY CAR AND IT LEFT ME STRANDED IN THE STREET. I PUSHED MY CAR OUT OF HARMS WAY AND I ENDED UP FALLING ON THE STREET WHEN I LOST CONTROL OF THE CAR PUSHING IT. 2 POLICE OFFICERS CAME TO MY AID. I CONTACTED THE DEALER AND THEY HAD IT TOWED. THEN I WAS ADVISED THAT THERE WERE NO PARTS AVAILABLE/. I HAVE CALLED CHRYSLER CORPORATION BUT NO ONE WILL ADDRESS MY COMPLAINT. I AM WITHOUT A CAR, A RENTAL NOTHING. I WAS ADVISED 3 TIMES THAT A FIAT MANAGER FROM CORPORATE WOULD CALL ME. THEY HAVE NOT. NO ONE WANTS TO ASSIST ME.
NHTSA ID Number: 10893403
Complaint Date: 2016-08-05
Fail Date: 2016-06-21
Manufacturer’s Name: Mazda North American Operations
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: HOOD
Model Year: 9999
Summary
2011 MAZDA 2 4CYLINDER ENGINE . THE ELECTRIC POWER STEERING UNIT HAS BEGUN TO BRAKE DOWN. UPON IGNITION THE IS A VERY LARGE GRINDING SOUND UNTIL I'M UNDERWAY. THE DEALER SAYS TO REPLACE UNIT IT'S OVER $1300.00 HARDLY AN AMOUNT I HAVE LAYING AROUND. I'VE SPOKEN WITH SEVERAL OTHER OWNERS OF MAZDA 2 CARS WHO HAVE HAD THE SAME OR SIMILAR ISSUES. I HAVE JUST OVER 80,000 MILES ON THE VEHICLE.
NHTSA ID Number: 10893404
Complaint Date: 2016-08-05
Fail Date: 2015-08-23
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SONIC
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 CHEVROLET SONIC. THE CONTACT EXPERIENCED A FAILURE WITH THE TPMS. THE DEALER DIAGNOSED THAT THE TPMS RECEIVER AND SENSOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER AND THE TPMS RECEIVER WAS REPLACED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE VIN WAS NOT PROVIDED.
NHTSA ID Number: 10893405
Complaint Date: 2016-08-05
Fail Date: 2016-08-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2005
Summary
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION SWITCH MALFUNCTIONED. THE CONTACT COULD NOT SHUT OFF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 125,000.
NHTSA ID Number: 10893406
Complaint Date: 2016-08-05
Fail Date: 2016-07-27
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: LEXUS
Vehicle/Equipment Model: ES
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 LEXUS ES-R350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
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