Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11766261

Complaint Date: 2026-09-22

Fail Date: 2026-09-22

Manufacturer Name: Kia America, Inc.

Vehicle Make: KIA

Vehicle Model: CARNIVAL HYBRIDeBay logo

Model Year: 2025


Summary

On random occasions, car will display "check hybrideBay logo system" and go into limp mode (limiting speed significantly) check engine, oil, and battery lights also illuminate. Had car serviced twice by dealership who cannot replicate the error, nor can they find any engine codes stored. However, this incident keeps occurring. Planning on having the car serviced again and not picking it up until it's figured out, but also wanted to report this incidence as I have seen several posts with other people complaining of the same issue. Concern is for if this happens randomly at freeway speeds and becomes a serious road hazard.

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NHTSA ID Number: 11766260

Complaint Date: 2026-09-22

Fail Date: 2026-09-21

Manufacturer Name: Nissan North America, Inc.

Vehicle Make: NISSAN

Vehicle Model: ROGUE

Model Year: 2021


Summary

The brake booster vacuum hose (OEM part 47474‑6RA0A) is unavailable nationwide. This part is essential for brake assist. Without it, the vehicle cannot be safely repaired. A failed hose causes hard brake pedal and reduced braking power. Nissan cannot supply the part, creating a safety hazard and preventing proper brake system repair.

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NHTSA ID Number: 11766259

Complaint Date: 2026-09-22

Fail Date: 2026-09-09

Manufacturer Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: ESCAPE

Model Year: 2020


Summary

Vehicle: 2020 Ford Escape I am experiencing a recurring drivability issue with my 2020 Ford Escape. During normal or light acceleration, primarily between approximately 1,000 and 2,000 RPM, the vehicle intermittently jerks, surges, or hesitates. At the same time, I can observe slight RPM fluctuation. The condition continues to occur even when the vehicle is driven in Sport mode. On some occasions, the vehicle has also accelerated suddenly and more aggressively than expected, making the vehicle’s response unpredictable. I have had situations where I nearly collided with another vehicle because of the unexpected acceleration. The vehicle has displayed diagnostic trouble code P0600 – Serial Communication Link. The ignition coils and spark plugs have already been replaced, but the condition remains unchanged. I am concerned because the hesitation, jerking, surging, and unexpected acceleration occur while the vehicle is being driven and could affect safe and predictable vehicle control in traffic. I have not yet received a final diagnosis confirming whether the cause is related to the transmission, torque converter, PCM/TCM, communication system, speed control system, or another component. I am reporting this issue so that NHTSA has a record of the condition in case other owners of 2020–2021 Ford Escape vehicles are experiencing similar drivability and unexpected acceleration problems.

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NHTSA ID Number: 11766258

Complaint Date: 2026-09-22

Fail Date: 2026-09-14

Manufacturer Name: Hyundai Motor America

Vehicle Make: GENESISeBay logo

Vehicle Model: GV70

Model Year: 2023


Summary

The headlight assemblies, both headlights, (headlamp housing) failed due to structural factory stress fracturing. The polycarbonate outer lens has developed clean, horizontal hairline cracks originating directly from the sealed lower edge where the housing meets the internal bumper brackets. This structural failure has breached the factory seal, causing severe water pooling inside the light assembly. Yes, the vehicle and the failing component are available for inspection upon request. The severe water accumulation inside the headlamp assembly poses an immediate night-driving safety hazard. Moisture intrusion directly exposes critical electrical connections and LED components to pooling water, risking a sudden, catastrophic short-circuit and total headlight failure while driving at night. This would instantly compromise forward visibility and reduce the vehicle's visibility to oncoming traffic. Yes. The physical water accumulation and the structural hairline cracks were confirmed during a physical inspection at an authorized GenesiseBay logo dealership service center. The dealership confirmed the presence of the moisture breach but attributed the damage to external influence, despite a total lack of any external impact marks. Yes, it has been inspected by the manufacturer. Visual photographic evidence of the failing headlamp component was formally escalated to GenesiseBay logo Corporate Customer Care (Case #43274801). The corporate case manager conducted a digital review of the component and subsequently sided with the local dealership's denial of warranty coverage. There were no dashboard warning lights or prior to the failure. The first physical symptom appeared (cracks) appeared recently, but condensation was present at purchased. Upon closer inspection of the pooling water, the clean horizontal stress fractures along the bumper seam became visible.

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NHTSA ID Number: 11766257

Complaint Date: 2026-09-22

Fail Date: 2026-09-22

Manufacturer Name: Tesla, Inc.

Vehicle Make: TESLA

Vehicle Model: MODEL Y

Model Year: 2023


Summary

Recurring 'Front passenger safety restraint system fault' warning on 2023 Tesla Model Y. The fault has appeared 5 times: July 2024, November 2024, December 2024, August 2025, and September 2026. The vehicle was serviced by Tesla after each of the earlier occurrences, but the fault keeps returning. This is a safety concern because the front passenger restraint system (airbag/seat belt) may not function correctly in a crash.

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NHTSA ID Number: 11766256

Complaint Date: 2026-09-22

Fail Date: 2026-03-20

Manufacturer Name: Kia America, Inc.

Vehicle Make: KIA

Vehicle Model: FORTE

Model Year: 2014


Summary

Airbag warning light has came on had a mechanic run codes and it says all air bags unresponsive. Now my car is refusing to start. If continue to try it eventually starts. Major oil leak and consumption along with knocking. Along with my break lights not working occasionally along with my head lights and brights not working at all

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NHTSA ID Number: 11766255

Complaint Date: 2026-09-22

Fail Date: 2026-09-18

Manufacturer Name: Kia America, Inc.

Vehicle Make: KIA

Vehicle Model: OPTIMA

Model Year: 2020


Summary

While driving to work, my 2020 Kia Optima suddenly lost engine power and went into limp mode in the middle of the highway, leaving me stranded and creating a severe safety hazard in traffic. The check engine light immediately started flashing and displaying diagnostic code P1326 which indicates an abnormal engine and/or a catastrophic rod bearing failure. This problem has been confirmed by the Kia dealership along with a 3rd party auto repair shop. However, Kia is refusing to cover the inspection, diagnostic, or any repairs due to the vehicle not having any open recalls, having more than 100k miles and the model of my vehicle despite this being a well known and documented manufacturing defect issue to these engines. The vehicle is currently available for inspection.

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NHTSA ID Number: 11766254

Complaint Date: 2026-09-22

Fail Date: 2026-08-15

Manufacturer Name: Chrysler (FCAeBay logo US, LLC)

Vehicle Make: CHRYSLER

Vehicle Model: PACIFICA

Model Year: 2018


Summary

Intermittent loss of power steering, giving the sensation of "sticking" when the wheel is turned about 30 degrees clockwise. Generally happens at highway speeds, but can happen at lower speeds too. Steering feels locked me momentarily, needing extra force to either continue the turn past 30 degrees or to bring it back to center.

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NHTSA ID Number: 11766253

Complaint Date: 2026-09-22

Fail Date: 2025-07-29

Manufacturer Name: Irbit Motorworks of America, Inc.

Vehicle Make: URAL

Vehicle Model: TOURIST

Model Year: 2015


Summary

The front rim on my Ural motorcycle cracked. It is a known problem under recall 22V431.

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NHTSA ID Number: 11766252

Complaint Date: 2026-09-22

Fail Date: 2026-08-30

Manufacturer Name: General Motors, LLC

Vehicle Make: CHEVROLET

Vehicle Model: SILVERADO 1500

Model Year: 2022


Summary

We were sold a 2022 ZR2 1500 Chevy pickup on 8/14/2026. The dealer disclosed "unknown" on the used car buyer disclosure form. By admission of service department this truck's engine seized in March 2026. A replacement engine was ordered, placed on back order, and arrived to the dealership in August 2026. The service department believed that the repair was done and finished on 8/14/2026, the same date as the purchase. On 8/30/2026, the truck was not running properly, not moving forward despite pressing on the gas, and lots of instrument panel lights. The truck was towed to the dealership and "fixed" They claim it was a fuel injector and separate from the issue regarding the engine.

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Recalls List


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Technical Service Bulletins TSB’s List


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Investigations List



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