Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354448
Complaint Date: 2020-09-11
Fail Date: 2019-03-08
Manufacturer’s Name: Volkswagen
Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: JETTA
Model Year: 2007
Summary
THE VEHICLE WAS IN MOTION WITH THE SEAT HEATER ON. I NOTICED A BURNING SMELL AND THEN A BURNING SENSATION. BY THE TIME I WAS ABLE TO SAFELY PULL OVER, THERE WAS A HOLE IN THE RIGHT SIDE OF THE DRIVER'S SEAT COVER, EXPOSING THE WIRING AND FOAM. MY COAT AND CLOTHING WERE BURNED, AS WELL AS MY BACK. THERE IS ALSO EVIDENCE OF OVERHEATING/BURNING IN ADDITIONAL LOCATIONS OF THE SEAT COVER, BUT IT ONLY BURNED THROUGH IN ONE LOCATION. I TURNED OFF THE SEAT HEATER AND DROVE TO THE DEALERSHIP WHERE I WAS INSTRUCTED TO DISCONTINUE USE OF THE SEAT HEATER. THIS OCCURRED ON 3/8/19 WITH LESS THAN 95K MILES ON THE CAR.
Read More...NHTSA ID Number: 11354447
Complaint Date: 2020-09-11
Fail Date: 2020-08-11
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: SENTRA
Model Year: 2013
Summary
TRANSMISSION HAS JUDDER, LOSS OF POWER NO MATTER IF ON A STRAIGHTWAY OR CLIMBING A HILL WHICH CREATES A SAFETY ISSUE. THIS IS NOW A CONSTANT ISSUE.
Read More...NHTSA ID Number: 11354446
Complaint Date: 2020-09-11
Fail Date: 2020-07-11
Manufacturer’s Name: General Motors, LLC
Vehicle Make: SATURN
Vehicle Model: VUE
Model Year: 2009
Summary
TRANSMISSION STARTED SLIPPING
Read More...NHTSA ID Number: 11354445
Complaint Date: 2020-09-11
Fail Date: 2020-06-06
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2015
Summary
I WAS DRIVING AND REALIZED MY HOOD WASN'T LOCKED IN PLACE PROPERLY. AS I'M DRIVING ON THE INTERSTATE (I-95) THE HOOD WAS SEEMINGLY BLOWING WITH THE WIND GOING UNDER IT. I HAD TO PULL OVER ON I-95 TO LIFT AND FORCE IT TO CLOSE DOWN COMPLETELY.
Read More...NHTSA ID Number: 11354444
Complaint Date: 2020-09-11
Fail Date: 2019-12-03
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2009
Summary
FORD HAS ISSUED AN ADVANCE RECALL NOTICE 19S54 (NHTSA 19V904) WITH INTERIM SUGGESTION OF BRAKE FLUID FLUSH, RESERVOIR CAP REPLACEMENT, AND HYDRAULIC CONTROL UNIT (HCU) TESTING AND REPLACEMENT IF NECESSARY. THE ISSUE IS THAT SOME RECOMMENDED BRAKE FLUIDS HAVE CORROSIVE AGENTS THAT DEGRADE THE HCU AND CAUSE IT TO STICK OPEN. WHEN THIS HAPPENS THE BRAKE PEDAL TRAVELS FURTHER THAN IT SHOULD INCREASING THE RISK OF ACCIDENT. I HAVE HAD THIS HAPPEN TWICE WITH NO ACCIDENTS, BUT IT IS VERY SCARY AS THE BRAKES HAVE TO BE PUMPED TO WORK PROPERLY. I CONTACTED A LOCAL FORD AGENT WHO HAS DECLINED TO PROVIDE THE RECOMMENDED INTERIM SOLUTION WITH FREE PARTS AND LABOR AS RECOMMENDED ON THE ADVANCE NOTICE. SINCE THE FIRST TIME MY ISSUE HAPPENED WAS PRIOR TO RECEIVING THE RECALL NOTICE AND RESOLVED ITSELF (INTERMITTENT) QUICKLY. THE SECOND TIME THIS HAPPENED I WAS AWARE OF THE RECALL AND HAVEN'T DRIVEN MY VEHICLES SINCE. I DID NOT CONTACT THE FORD DEALER IMMEDIATELY AS I HAD ACCESS TO AN EXTRA VEHICLE. HOWEVER, I HAVE SINCE LOST THAT ACCESS AND NOW NEED THIS ISSUE RESOLVED AND HAVE NOT RECEIVED THE SECOND RECALL NOTICE THAT WAS PROMISED WHEN PARTS BECAME AVAILABLE FOR FINAL SOLUTION. I DO NOT HAVE THE FUNDS TO PAY FOR INTERIM RESOLUTION AND NEED FORD TO HONOR THE LANGUAGE OF THE ADVANCE RECALL NOTICE SO I FEEL SAFE DRIVING THE CAR. BOTH TIMES I EXPERIENCED THE BRAKE PEDAL ISSUES WAS WHILE DRIVING ON CITY STREETS. HOWEVER, MY SON EXPERIENCED THE ISSUE WHILE ON HIGHWAY DRIVING. I CONFIRMED THE ISSUE WHILE DRIVING IT DURING MY SECOND EXPERIENCE.
NHTSA ID Number: 11354443
Complaint Date: 2020-09-11
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DART
Model Year: 2015
Summary
MY CAR IS RANDOMLY STOPPING WHEN I PRESS THE BRAKES. MY CHECK ENGINE LIGHT HAS COME ON AND HAD THE CAR LOOKED AT BY A MECHANIC AND HE SAYS IT HAS SOMETHING TO DO WITH THE PCM.
Read More...NHTSA ID Number: 11354442
Complaint Date: 2020-09-11
Fail Date: 2020-09-06
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: AVENGER
Model Year: 2013
Summary
CANNOT GET THE CAR TO SHIFT INTO GEAR. WHEN IN REVERSE IT WANTED TO GOT FORWARD AND WHEN IT DRIVE STILL GOING FORWARD. I HAD TO CUT THE CAR OFF, TO AVOID CRASHING. NOW IT WILL NOT START NOR WILL MY TRUNK OPEN.
Read More...NHTSA ID Number: 11354441
Complaint Date: 2020-09-11
Fail Date: 2020-01-06
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: ACCENT
Model Year: 2012
Summary
TL* THE CONTACT OWNS 2012 HYUNDAI ACCENT EQUIPPED WITH NEXEN TIRES, TIRE LINE: N5000 PLUS, TIRE SIZE: 195/50/R16, DOT NUMBER: 8ELVLMFR0415. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT TIRE WAS CONSTANTLY FLAT WITH THE TPMS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE TPMS WARNING LIGHT WAS FIRST FLASHING HOWEVER, BECAME CONSTANTLY ILLUMINATED. THE CONTACT STATED THAT DUE TO THE TPMS WARNING LIGHT FLASHING, THE RADIO AND DASHBOARD LIGHTS BECAME INOPERABLE. THE CONTACT STATED THAT SHE WAS UNABLE TO INFLATE THE TIRE DUE TO THE VALVE STEM ISSUE. THE CONTACT STATED THAT THE VEHICLE DROVE ROUGH DUE TO THE TIRE PRESSURE FAILURE. THE CONTACT CALLED HYUNDAI OF ANDERSON, 1925 PEARMAN DAIRY RD, ANDERSON, SC 29625, AND INFORMED THE DEALER OF THE FAILURE AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES INSPECTED FOR NAILS. THE TECHNICIAN INFLATED THE TIRES TO THE CORRECT AIR PRESSURE. THE TIRE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE AND TIRE MILEAGE WERE APPROXIMATELY 106,000.
NHTSA ID Number: 11354440
Complaint Date: 2020-09-11
Fail Date: 2020-08-26
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: CROSSTREK
Model Year: 2016
Summary
2016 SUBARU CROSSTREK, KEY BECOMES STUCK IN IGNITION. MUST MOVE SHIFT LEVER OUT OF AND INTO P(ARK) POSITION SEVERAL TIMES BEFORE KEY CAN BE TURNED TO THE PROPER POSITION TO REMOVE IT. COMMONLY HAPPENS WHEN PARKING VEHICLE.
NHTSA ID Number: 11354439
Complaint Date: 2020-09-11
Fail Date: 2020-08-26
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2017
Summary
WE WERE STOPPED AT A SIGNAL ON A BUSY HIGHWAY AND THE VEHICLE COMPLETELY DIED IN THE MIDDLE OF THE ROAD LEAVING US IN A DANGEROUS SITUATION UNABLE TO ESCAPE THE HEAVY TRAFFIC. A TOW TRUCK PUSHED US OFF THE ROAD UNTIL WE COULD BE TOWED. IT TURNED OUT TO BE A FAULTY STARTER (TRUCK HAS ECOBOOST). I CONTACTED FORD VIA CHAT, AND THEY BASICALLY DID NOTHING. OUR LIVES WERE AT RISK AND THEY NEED TO HAVE THEIR STARTERS IN ECOBOOST VEHICLES INVESTIGATED. THIS IS RIDICULOUS TO MAKE A VEHICLE THAT CAN FOR NO REASON JUST STOP DEAD IN THE MIDDLE OF A ROAD THROUGH NO FAULT OF OURS.
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