Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354438
Complaint Date: 2020-09-11
Fail Date: 2020-04-02
Manufacturer’s Name: Kia
America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2012
Summary
WHEN DRIVING ON A HIGHWAY, THE TACHOMETER DROPS TO ZERO AND THE POWER DECREASES, BUT THE ENGINE DOESN'T STOP RUNNING. THEN IT SMELLS LIKE SOMETHING IS BURNING, AND I PULL OFF THE ROAD, TURN IT OFF, AND START IT AGAIN, THEN IT GOES BACK TO NORMAL. IT HAS BEEN DOING THIS FOR A FEW MONTHS ALREADY. ALSO, I HAVE HAD THIS CAR FOR ALMOST 4 YEARS AND HAVE REPLACED THE HEADLIGHTS, TAIL LIGHTS, AND BLINKERS NUMEROUS TIMES. I'M AT THE POINT THAT I'M AFRAID IT'S GOING TO BURN UP. BTW, THE ENGINE TEMP LIGHT REMAINS NORMAL. ALSO, SOMETIMES, THE ENGINE WILL STOP WHEN I STOP AT A LIGHT OR SIGN, BUT THEN IS NORMAL WHEN I START IT AGAIN.
Read More...NHTSA ID Number: 11354437
Complaint Date: 2020-09-11
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2015
Summary
WHEN THE 4 DOORS ARE REMOVED AND THE ELECTRICAL CONNECTION IS UNPLUGGED THE BATTERY WILL DRAIN OVER NIGHT TO 5.6 VOLTS, JEEP WILL NOT START. CHARGE BATTERY TO 12.6 VOLTS DOORS ARE STILL OFF BATTERY WILL DIE AGAIN. PUTTING THE DOORS BACK ON BATTERY IS GOOD WITH NO PROBLEMS. BATTERY DIES TO A NO START CONDITION ONLY WHEN DOORS ARE REMOVED. THIS IS WHILE PARKED IN A GARAGE, KEY OUT VEHICLE OFF WITH NO DOORS ATTACHED BATTERY DIES, BATTERY HAS CHECKED GOOD SEVERAL TIMES. IT IS NOT THE BATTERY.
NHTSA ID Number: 11354436
Complaint Date: 2020-09-11
Fail Date: 2020-06-01
Manufacturer’s Name: Forest River, Inc.
Vehicle Make: FOREST RIVER
Vehicle Model: SURVEYOR
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 FOREST RIVER SURVEYOR TOWED BY A 2019 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED AND GOING OVER A BUMP IN THE ROADWAY, THE TIRES RUBBED UNDERNEATH THE TRAILER. THE CONTACT INSPECTED THE RV AND DETERMINED THAT THE UNDER BODY OF THE RV WAS LOW. THE CONTACT REACHED OUT TO JOHNS RV SALES AND SERVICE / AIRSTREAM SOUTH CAROLINA ( 165 BUSINESS PARK RD, LEXINGTON, SC 29072, 800-779-2957) AND IT WAS CONFIRMED THAT THE RV SAT LOW. THE CONTACT WAS INFORMED THAT THE SPRINGS AND U-BOLTS NEEDED TO BE REPLACED. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MILEAGE ON THE VEHICLE WAS 5,000. THE TRAILER FAILURE MILEAGE WAS 499.*DT *AS*DT THE CONSUMER STATED THAT THE VEHICLE HAD THE SPRINGS AND BOLTS CHANGED, BUT THERE WAS NO SIGNIFICANT CHANGE.*AS*DT *TR*DT*TR*DT*TR*DT THE CONSUMER STATED THE DEALER HAS REPLACED ORIGINAL SPRINGS AND AXLES WITH A HIGHER 4400LB UNITS. *TR
NHTSA ID Number: 11354435
Complaint Date: 2020-09-11
Fail Date: 2012-01-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ROGUE
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 NISSAN ROGUE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE AIR BAG AND SEAT BELT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY NISSAN INC., LOCATED AT 4300 W 95TH ST, OAK LAWN, IL 60453, (708) 499-1000, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
NHTSA ID Number: 11354434
Complaint Date: 2020-09-11
Fail Date: 2020-08-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER THE DRIVER MADE A RIGHT TURN INTO A SHOPPING CENTER, THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL AND THE VEHICLE ABRUPTLY STALLED. THE DRIVER WAS ASSISTED TO MOVE THE VEHICLE OUT OF THE ROADWAY. THE DRIVER DROVE THE VEHICLE TO HOME HOWEVER, THE VEHICLE STALLED FOR THE SECOND TIME. THE VEHICLE WAS TOWED TO BERGERON AUTOMOTIVE DEALER (3525 VETERANS MEMORIAL BOULEVARD, METAIRIE, LA 70002, (504-888-2132). THE DEALER PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE AT THE ENGINE. THE DEALER ADDED ENGINE OIL TO THE ENGINE, AND ADVISED THE CONTACT TO BRING THE VEHICLE BACK FOR INSPECTION EVERY THOUSAND MILES TO HAVE THE ENGINE OIL CHECKED AND A NEW OIL FILTER INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 34,612.
NHTSA ID Number: 11354433
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2017
Summary
I CURRENTLY OWN A 2017 HONDA PILOT WITH AUTO STOP/START FEATURE, MY WIFE HAS BEEN DRIVING AND ON MULTIPLE OCCASIONS SHE STOPPED AND THE VEHICLE WOULD STALL CAUSING A SAFETY CONCERN. SHE THEN STOPS TRAFFIC AND AS THEY HAVE TO GO AROUND HER. SHE HAS TO WAIT A FEW MINUTES FOR THE VEHICLE TO RESTART. OF COURSE BEING A HAZARD ON THE ROAD MY WIFE IS IN DANGER OF GETTING HIT. WE CONTACTED THE DEALER AND THEY STATED THAT IF THERE IS NO ERRORS THEY CANT FIX THE PROBLEM. MULTIPLE FORUMS I AM SEEING THE SAME CONCERN.
NHTSA ID Number: 11354432
Complaint Date: 2020-09-11
Fail Date: 2020-09-05
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: SIERRA 1500
Model Year: 2015
Summary
THE BRAKES FAILED AS MY SON APPROACHED AN INTERSECTION. SUBSEQUENTLY, HE STRUCK ANOTHER VEHICLE BROADSIDE. EXTENSIVE DAMAGE WAS SUSTAINED TO BOTH VEHICLES. THE DRIVER REPORTED THAT HE PRESSED THE BRAKE PEDAL, BUT THE TRUCK WOULD NOT STOP. AFTER I INVESTIGATED FURTHER FOR AN EXPLANANTION,I DISCOVERED THAT THERE WAS A RECALL ON HIS BRAKE SYSTEM THAT MIGHT EXPLAIN BRAKE FAILURE. THE CRASH OCCURRED ON A CITY STREET.
Read More...NHTSA ID Number: 11354431
Complaint Date: 2020-09-11
Fail Date: 2020-09-08
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: LEGACY
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 SUBARU LEGACY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR A STATE INSPECTION, HE WAS INFORMED THAT THE FRONT SUB-FRAME HAD ROTTED. THE VEHICLE WAS UNSAFE TO DRIVE. THE CONTACT WAS INFORMED THAT THE FRONT SUB-FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE LOCAL DEALER PATRIOT SUBARU (769 PORTLAND RD, SACO, ME 04072) WAS NOTIFIED AND ADVISED THAT THE REPAIR COST WOULD BE THE VEHICLE OWNER'S RESPONSIBILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A CREDIT TOWARDS ANOTHER VEHICLE. THE FAILURE MILEAGE WAS 90,000.
NHTSA ID Number: 11354430
Complaint Date: 2020-09-11
Fail Date: 2018-09-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ROGUE
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 NISSAN ROGUE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ERRONEOUSLY ACTIVATED CAUSING TO THE VEHICLE TO ABRUPTLY STOP AND REDUCE SPEED. THERE WERE NO OTHER VEHICLE OR LARGE OBJECT NEARBY DURING THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER 112 NISSAN LOCATED AT 730 MEDFORD AVE, PATCHOGUE, NY 11772, HOWEVER, THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT WAS ADVISED TO DEACTIVATE THE EMERGENCY BRAKING SYSTEM. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
NHTSA ID Number: 11354429
Complaint Date: 2020-09-11
Fail Date: 2020-09-09
Manufacturer’s Name: Ford Motor Company
Vehicle Make: MERCURY
Vehicle Model: MARINER
Model Year: 2006
Summary
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT AFTER HIS DAUGHTER TURNED INTO A PARKING LOT DRIVING APPROXIMATELY 15 -20 MPH, THE VEHICLE COLLAPSED WITHOUT WARNING ON THE FRONT PASSENGER'S SIDE. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD OUT OF THE WAY OF OTHER VEHICLES. A TOWING COMPANY WAS CONTACTED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INSPECTED THE VEHICLE AND NOTICED THAT THE SUBFRAME AND CV-JOINT WERE FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT ALSO STATED THAT NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION) WAS REPLACED APPROXIMATELY 1 YEAR AGO, AFTER THE WHEEL COLLAPSED ON FRONT DRIVER'S SIDE. THE VEHICLE WAS ALSO REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
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