Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354428
Complaint Date: 2020-09-11
Fail Date: 2020-06-17
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 3500
Model Year: 2019
Summary
THIS VEHICLE (2019 RAM 3500 DIESEL) IS EFFECTED BY CHRYSLER STAR CASE S2018000008 WHICH CAUSES ENGINE SURGING UNDER LOAD OR DURING ACCELERATION. THIS SURGING CAN CAUSE A LOSS OF CONTROL IN WINTER CONDITIONS (SNOW/ICE). ADDITIONAL EPA CONCERN BEING THE ENGINE LIGHT STAYS ON WHICH HIDES ANY EMISSIONS EQUIPMENT FAILURES. TO DATE CHRYSLER HAS NOT BEEN ABLE TO PROVIDE AN ETA FOR THE NEEDED ENGINE CONTROL SOFTWARE FIX NEEDED.
NHTSA ID Number: 11354427
Complaint Date: 2020-09-11
Fail Date: 2020-07-23
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: COMPASS
Model Year: 2018
Summary
THE PASSENGER SIDE STRUT HAS ALREADY BROKEN, THE VEHICLE IS UNDER 20,000 MILES. ALSO THE VEHICLE HAS ALREADY HAD MULTIPLE REPAIRS UNDER WARRANTY FOR FAULTY BACKUP CAMERA AND COMPUTER IN THE CAR. WHEN OPERATING THE VEHICLE, EVEN ON SMOOTHLY PAVED ROADS, THE STRUT RATTLED AND MAKES NOISE. THE CAR HAS NOT EVEN HAD ITS FIRST INSPECTION YET AND THERE IS A POSSIBILITY THAT IT MAY NOT PASS WITH THIS ISSUE. THE STRUT GETS WORSE OVER TIME.
Read More...NHTSA ID Number: 11354426
Complaint Date: 2020-09-11
Fail Date: 2020-07-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DAKOTA
Model Year: 2006
Summary
MY 2006 DAKOTA FILLER TUBE SPITS THE GAS BACK OUT ONTO THE PAVEMENT WHEN TRYING TO REFUEL. IT TAKES A VERY LONG TIME TO REFUEL AND I UNDERSTAND MANY CHRSYLER PRODUCTS ARE HAVING THE SAME ISSUE. THERE IS A RECALL ON 2005 DURANGO C OR THE SAME PROBLEM. WHY IS THERE NO RECALL FOR THE DAKOTAS?
Read More...NHTSA ID Number: 11354425
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 1999
Summary
TL* THE CONTACT OWNS A 1999 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER SMART HONDA DES MOINES (11206 HICKMAN RD, DES MOINES, IA 50325) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354424
Complaint Date: 2020-09-11
Fail Date: 2014-11-19
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2013
Summary
I AM THE 2ND OWNER OF MY 2013 CHEVY MALIBU LTZ WE BOUGHT AT 19,000 MILES, IT HAS BEEN IN THE SHOP MORE THAN ANY CAR I HAVE HAD!! WHEN I FIRST GOT IT THE WHEEL BEARINGS WENT OUT AND NOT JUST ONE THEY WENT OUT ONE BY ONE AT END EXPENSES OF $900 AT ONE TIME AT XMAS!! IT'S BEEN RUNNING GOOD NOW, IT NOW HAS 130,000 MILES ON IT. BUT FROM DAY ONE THE RIMS HAVE BEEN PEELING OFF THEY HAD SOME COATING OVER IT AND IT'S SLOWLY PEELING OFF MAKING MY CAR LOOK REALLY BAD!! I CALLED CHEVY AND THEY REFUSED TO GIVE ME ANY REPLACEMENT RIMS! NOW WE ARE IN THE PROCESS OF SAND BLASTING THEM AND PAINTING THEM. BUT WHY CHEVY WOULDN'T REPLACE THESE ANS MAKE THEIR OWN CARS LOOK CHEAP AND CRAPPY IS BEYOND ME!! I'M JUST HOPING MY CAR ISN'T GOING TO HAVE ALL THESE STALLING ISSUES THAT PEOPLE ARE HAVING! I PLAN TO DRIVE THIS CAR UNTIL IT'S A RUST BUCKET!! LOL 😉
Read More...NHTSA ID Number: 11354423
Complaint Date: 2020-09-11
Fail Date: 2020-08-26
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: CANYON
Model Year: 2018
Summary
MY GMC CANYON HAS ONLY 35,000 MILES. IT STARTED SHAKING, SHUDDERING FREQUENTLY, AND HAVING HARD SHIFT WHEN CHANGING GEARS, SPECIALLY WHEN SPEEDING DOWN. IT FEELS SIMILAR TO DRIVE OVER THE STREET LINES WITH A SIMILAR SOUND. THERE IS A STRONG SOUND COMING FROM THE TRANSMISSION WHEN FAST SHIFTING HAPPENED FROM HIGH TO LOW OR WHEN STOP AT THE STOP LIGHT. IT IS LIKE THE ENGINE WANTS TO LEAVE FROM THE BODY OF THE TRUCK. THIS VIBRATION IS ALSO FELT WHEN DRIVING AT LOW SPEED OR LOW GEAR AND THE TRUCK IS DEMANDING MORE POWER, BUT THE TRANSMISSION DOES NOT CONTROL THAT DEMAND. IT IS LIKE NOT COMMUNICATION BETWEEN THE TRANSMISSION AND THE ENGINE.
NHTSA ID Number: 11354422
Complaint Date: 2020-09-11
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: COMPASS
Model Year: 2017
Summary
CAR WON'T START CHANGED THE BATTERY WORKED FOR A DAY THEN HAD A CLICKING NOSE LIKE BATTERY WAS DEAD. CHARGED IT CRANKED UP LASTED A DAY STOPPED AGAIN.
Read More...NHTSA ID Number: 11354421
Complaint Date: 2020-09-11
Fail Date: 2020-08-04
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2013
Summary
WHEN TURN SIGNAL IS AUTOMATICALLY CANCELLED AS THE STEERING WHEEL IS STRAIGHTENED, SOMETIMES (NOT ALWAYS) IT ACTUATES THE 'LANE CHANGE' THREE-FLASH SIGNAL IN THE OPPOSITE DIRECTION. FOR EXAMPLE, AFTER MAKING A LEFT TURN, THE SIGNAL CANCELS AND SIGNALS THREE FLASHES IN THE RIGHT DIRECTION. THIS HAPPENS WHEN TURNING IN EITHER DIRECTION. IT HAS HAPPENED MULTIPLE TIMES BUT DOES NOT HAPPEN AT EVERY TURN. I FEEL IT MAY BE A MALFUNCTION OF THE TURN SIGNAL ARM.
Read More...NHTSA ID Number: 11354420
Complaint Date: 2020-09-11
Fail Date: 2020-08-18
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: PRIUS
Model Year: 2019
Summary
I WAS TRAVELING AT ABOUT 55 MPH ON HIGHWAY 66 WHEN THE INSTRUMENT PANEL BEGAN FLASHING THE FOLLOWING WARNINGS: "BRAKING POWER LOW, PHSB MALFUNCTION, PARKING BRAKE LOW, PRE-COLLISION MALFUNCTION, ANTI-LOCK MALFUNCTION, LANE DEPARRURE MALFUNCTION, BRAKE OVERIDE" . THE ONLY OBVIOUS SYMPTOM WAS THAT THERE WAS NO BRAKE BOOST - THE BRAKES CONTINUED TO FUNCTION, BUT WITHOUT POWER ASSIST. I AM A FORMER AUTO MECHANIC, SO I WOULD HAVE NOTICED IF THERE WERE ANY OTHER SYMPTONS. THE DEALERSHIP HAD THE CAR FOR 3 WEEKS AND ULTIMATELY REPLACED BOTH THE BRAKE BOOSTER AND THE MASTER CYLINDER. THEY INITIALLY REPLACED THE BOOSTER AND DISCOVERED THAT THAT DID NOT FIX WHATEVER WAS CAUSING THE WARNINGS AND DTCS. TOYOTA INSTRUCTED THEM TO REPLACE THE MASTER CYLINDER AND THAT APPARENTLY FIXED THE PROBLEM. THEY COULD NOT EXPLAIN WHY A FAULT IN THE MASTER CYLIDER WOULD HAVE CAUSED THE ARRAY OF SYMOTOMS OBSERVED BY BOTH MYSELF AND THE MECHANICS. I WAS SURPRIZED THAT THE MASTER CYLINDER WAS THE CAUSE AS THE THE LOSS OF BOOST SEEMED TO BE A BRAKE BOOST PROBLEM. I WAS TOLD THAT TOYOTA IS AWARE OF THE PROBLEM AND THAT IT IS WIDESPREAD.
NHTSA ID Number: 11354419
Complaint Date: 2020-09-11
Fail Date: 2020-08-15
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-350
Model Year: 2019
Summary
GOING DOWN THE ROAD AT HIGHWAY SPEEDS. HITTING A BUMP TRUCK SHAKES UNCONTROLLABLY IT'S WORSE WHEN IN A CURVE. HAVE TO SLOW DOWN TO APPROX 35 MPH TO GET IT TO STOP.
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