Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354468
Complaint Date: 2020-09-11
Fail Date: 2020-08-08
Manufacturer’s Name: Volkswagen
Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: S3
Model Year: 2015
Summary
THE VEHICLE ENGINE LOST IGNITION POWER WHILE DRIVING, STRANDING THE VEHICLE IN TRAFFIC. INVESTIGATION BY THE DEALER REVEALED THAT COOLANT ENTERED THE ENGINE HARNESS VIA ELECTRONIC COOLANT VALVES AND PROGRESSED TO THE GRAY T14 CONNECTOR. COOLANT WAS FOUND AT THE VALVE CONNECTOR SOURCE AND IN THE ENGINE HARNESS CONNECTOR. THE COOLANT CAUSED THE VALVE TERMINAL, AND THE NEIGHBORING TERMINAL WHICH PROVIDES POWER TO ALL COILS TO CORRODE AND BREAK. AUDI RELEASED A TSB FOR THIS ISSUE (2045122) BUT ONLY CONSIDERS THIS AS A INTERMITTENT START PROBLEM. THE IDENTICAL PROBLEM WAS FOUND ON THE A8 MODELS PROMPTING RECALL NUMBER 16V619000. THIS RECALL SHOULD BE EXPANDED TO EARLY MODEL AUDI S3S AND MAYBE OTHERS.
NHTSA ID Number: 11354467
Complaint Date: 2020-09-11
Fail Date: 2020-08-19
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2018
Summary
THE CURRENT WRANGLERS HAVE A SIGNIFICANT PROBLEM WITH STEERING. BECAUSE JEEP USED ALUMINUM STEERING BOX AND GEARS, AS OPPOSED TO STEEL, THERE IS AN UNACCEPTABLE AMOUNT OF "PLAY" IN THE STEERING, SPECIFICALLY ON CENTER. WHILE DRIVING AT 45MPH OR ABOVE, I CAN TURN THE WHEEL ALMOST A FULL INCH IN EITHER DIRECTION AND THE CAR DOES NOT RESPOND AT ALL. THERE OTHER DAY I WAS ON A HIGHWAY WITH UNEVEN PAVEMENT AND HAD TO SLOW DOWN SIGNIFICANTLY BECAUSE I COULD NOT CONTROL THE CAR. JEEP HAS NOW ISSUED A TSB REPLACING THE ALUMINUM BOX WITH A STEEL BOX. THE VAST MAJORITY OF PEOPLE HAVING THIS TSB PERFORMED STATE IT FIXES THE STEERING. I TOOK MY JEEP INTO MY DEALERSHIP 3 WEEKS AGO, WHILE HAVING JEEPCARES, THE NATIONAL CUSTOMER SERVICE FOR FCA, INVOLVED FROM THE START. FIRST THE DEALERSHIP TOLD ME THEY COULDN'T DO ANYTHING BECAUSE I HAD AN "AFTERMARKET" LIFT. WHEN I TOLD THEN THE LIFT WAS NOT AFTERMARKET AND IS MOPAR, THEY DEMANDED A RECEIPT TO PROVE IT. I BOUGHT THE LIFT OVER 1.5 YEARS AGO SO NO LONGER HAD A RECEIPT. THE ISSUE WAS ESCALATED UP THE CORPORATE LADDER MULTIPLE TIMES UNTIL THEY FINALLY AGREED TO REPLACE THE STEERING BOX UNDER WARRANTY. THERE HAD BEEN INSTANCES OF JEEP OWNERS COMING IN FOR THIS TSB BUT DEALERSHIPS WERE NOT REPLACING THE STEERING BOX WITH THE STEEL VERSION PER THE TSB, JUST PUTTING IN ANOTHER ALUMINUM BOX. THAT'S EXACTLY WHAT HAPPENED TO ME. THE MAIN POINT OF THIS IS THIS STEERING ABSOLUTELY NEEDS TO BE A RECALL. THE DEALERSHIPS ARE PUTTING FORTH EVERY EFFORT NOT TO DO THE WORK. AND THE PROBLEM IS SO BAD THAT FCA IS ONLY LETTING DEALERSHIPS ORDER 1 STEERING BOX PER WEEK, DUE TO THE OVERWHELMING NUMBER OF JEEPS WITH DANGEROUS STEERING AND DEMAND FOR THE PART. THERE IS MUCH MORE INFORMATION AND I CAN UPLOAD DOCUMENT IN MY POSSESSION. ANY QUESTIONS, FEEL FREE TO CALL, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID Number: 11354466
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FOCUS
Model Year: 2013
Summary
THERE IS A SHUDDER ON TAKE OFF AND VIBRATION WHILE ACCELERATING - 2013 FORD FOCUS. 2013 FORD FOCUS TO VIBRATE UPON ACCELERATION. FROM YOUR DESCRIPTION, IT DESCRIBING AN ENGINE MISFIRE. MISFIRES CAN BE CAUSED BY MANY ISSUES, BUT THE MOST COMMON ARE SPARK PLUGS, COIL, FUEL PUMP, FUEL INJECTORS, MAF SENSOR, VACUUM LEAKS, OR A WIRING HARNESS FAULT.
NHTSA ID Number: 11354465
Complaint Date: 2020-09-11
Fail Date: 2020-09-03
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: CORVETTE
Model Year: 2007
Summary
SERVICE VEHICLE ACTIVE HANDLING SYSTEM WARNING IS ON IN VEHICLE. AFTER READING ONLINE THAT THE BRAKES CAN ACTIVATE ON THEIR OWN WITHOUT BRAKE LIGHTS I NO LONGER FEEL SAFE DRIVING THE CAR. A CASE NUMBER HASE BEEN GENERATED WITH GM CUSTOMER SERVICE.
Read More...NHTSA ID Number: 11354464
Complaint Date: 2020-09-11
Fail Date: 2020-09-10
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: SIERRA 1500
Model Year: 2011
Summary
MY BRAKE LIGHT BULB HAS MELTED TO THE SOCKET AND HAD TO REPLACE THE BOLD TAIL LIGHT ASSEMBLY.
Read More...NHTSA ID Number: 11354463
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CIVIC
Model Year: 2005
Summary
RECENTLY I'VE BEEN SMELLING GAS FUMES FROM UNDER MY CAR EVERY TIME I HAVE THE DOOR OPEN AND IT SEEMS LIKE IT'S COMING FROM UNDER THE CAR. BUT I NOTICED A FEW DAYS AGO THAT IT'S GETTING WORSE BECAUSE I COULD SMELL IT INSIDE THE CABIN OF MY CAR. LAST NIGHT I HAVE THE WINDOWS CLOSED AND AS I OPENED MY DOOR TODAY SEPTEMBER THE 11TH 2020, THE ODOR WAS SO STRONG FUMES OF FUEL. CAN'T THIS BE ONE OF THE REASON FOR A CAR TO GET A RECALL? EXPOSED FUEL INSIDE THE CABIN IS DANGEROUS, ISN'T IT? LUCKILY, MY AIR CONDITIONING IS NOT WORKING RIGHT NOW OR ELSE I WOULD HAVE MY WINDOWS ROLLED UP AND IF I SMOKE A CIGARETTE, THE CAR MIGHT BLOW UP. IT SEEMS LIKE IT HAPPENS TO HONDA A LOT BECAUSE MOST HONDA BETWEEN 2001 TO 2005 VERSION SEEM TO BE AFFECTED BY THIS. ESPECIALLY WATCHING YOUTUBE, THERE'S A LOT OF COMPLAINTS AND THEY ARE SHOWING HOW COMMON THIS IS FOR HONDA CIVIC. WHAT DOES IT TAKE FOR THIS TO BE A PART BEING RECALLED? MY CONCERN IS THAT THIS IS DANGEROUS! IS THIS JUST PART OF MAINTENANCE EVEN IT'S A DANGEROUS SITUATION? OR ISN'T IT A FLAW OF THE PARTS BEING USE? I'M NOT MECHANICALLY INCLINED AND I DON'T HAVE THE MONEY TO FORK 300 TO 500 DOLLARS TO PAY THE MECHANIC TO REPAIR THIS, EVEN THOUGH I REALLY FEEL THAT THIS SHOULD BE RECALLED BECAUSE I KNOW THAT IT'S DANGEROUS. ONE SPARK CAN BLOW UP MY CAR AND I HAPPEN TO BE DRIVING WITH PASSENGERS OR EVEN JUST MYSELF.
NHTSA ID Number: 11354462
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: FIAT
Vehicle Model: 500X
Model Year: 2016
Summary
THE DRIVE MODE UNAVAILABLE LIGHT SERVICE YOUR ENGINE; HAS COME ON SINCE I'VE HAD MY 2016 FIAT 500X.
NHTSA ID Number: 11354461
Complaint Date: 2020-09-11
Fail Date: 2020-08-16
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2016
Summary
TL* THE CONTACT OWNED A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING OUT OF THE DRIVEWAY, WHEN SHE CRASHED INTO A STONE LINING UP THE PATHWAY. THE CONTACT PLACED THE VEHICLE INTO REVERSE WHEN THE VEHICLE SURGED IN REVERSE CRASHING INTO THE CONTACT'S GARAGE. NO AIRBAGS DEPLOYED. THE CONTACT RECEIVED AN INJURY TO THEIR SHOULDER AND MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE CONTACT CONTACTED THE DEALERSHIP (FRIENDLY KIA 5819 US-19, NEW PORT RICHEY, FL 34652; (877) 544-6719) WHO DID NOT DIAGNOSE A FAILURE, HOWEVER, THEY ATTEMPTED TO FILE A CLASS ACTION FORM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
NHTSA ID Number: 11354460
Complaint Date: 2020-09-11
Fail Date: 2020-08-16
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: SIENNA
Model Year: 2004
Summary
WE BOUGHT THIS CAR ABOUT 1 1/2 YEARS AGO. AFTER HAVING IT FOR A BIT WE LEARNED OF THE PROBLEM. YOU WILL BE DRIVING DOWN THE ROAD (DRY, SUNNY DAY) AND ALL OF A SUDDEN THE CAR WILL START BEEPING, THE TRACTION CONTROL WILL KICK IN AND START PRESSURE BRAKING THE CAR. THE CAR THINKS IT PULLING YOU OUT OF A SKID, SO YOU HAVE TO STRONGLY HOLD THE STEERING WHEEL. IT'S TERRIFYING! I FEEL LIKE THE CAR IS GOING TO PULL ME OFF THE ROAD. I WON'T DRIVE THE CAR IN RAIN BECAUSE OF THIS AND HONESTLY DON'T FEEL COMFORTABLE EVEN DRIVING IT MOST THE TIME. YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN AND IT TYPICALLY HAPPENS WHILE YOU ARE DRIVING HIGH SPEEDS ON THE HIGHWAY. THIS IS A KNOWN PROBLEM WITH TOYOTA - THEY HAVE A TECHNICAL SERVICE BULLETIN BR008-04 (ABS& TRACTION CONTROL INTERMEDIATE VSC SYSTEM), WHICH SHOWS THEY HAVE REPLACED THE DEFECTIVE PART. HOWEVER SINCE THE CAR IS OLD, THEY WON'T REPLACE IT ANYMORE. IT IS THE COMPANIES DEFECT PART! HOW MANY PEOPLE HAVE GOTTEN INTO ACCIDENTS AND/ OR DIED FROM THIS? AND JUST TO SAY IT - THE 2004 VERSION DOESN'T HAVE A WAY TO MANUALLY JUST TURN OFF THE TRACTION CONTROL. WE HAVE TRIED EVERYTHING! I TOOK IT TO A TOYOTA DEALERSHIP AND THEY AGREED THIS IS WHAT IS WRONG WITH THE CAR, BUT SAID THEY WON'T FIX IT FOR FREE - THEY WANTED $800. I CONTACTED TOYOTA CUSTOMER AND THEY BASICALLY TOLD ME THEY DON'T CARE IF PEOPLE DIE FROM THIS, BECAUSE THE CAR IS OLD AND THEY DON'T HAVE ANY RESPONSIBILITY AFTER A CERTAIN AGE OF THE CAR. WE HAVE 3 KIDS AND THIS IS NOT AN ACCEPTABLE ANSWER! MY WHOLE FAMILY HAS TOYOTA VEHICLES AND IF THEY DON'T MAKE THINGS LIKE THIS RIGHT, WE WILL NOT BE ANYMORE! THE CAR IS NEW TO US AND IS FRANKLY UNSAFE. THIS IS TOYOTA'S FAULTY PART. I HAVE SEEN SEVERAL MESSAGE BOARDS WITH THE SAME ISSUE. HOW CAN A DEADLY ISSUE EXPIRE?
NHTSA ID Number: 11354459
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: CTS
Model Year: 2014
Summary
I CONTACTED CLAUDE NOLAN CADILLAC JACKSONVILLE FL(DEALER) IN MAY 2020 TO PERFORM A RECALL SERVICE AFTER RECEIVING NOTIFICATION FROM GENERAL MOTORS GLOBAL VEHICLE SAFETY. I WAS INFORMED BY DEALER THAT THE PARTS WERE ON ORDER AND I WOULD BE NOTIFIED WHEN THE PARTS WERE RECEIVED. I CONTACTED THE DEALER ON AUGUST 11TH 2020 AND WAS INFORMED THAT THE PARTS HAVE NOT BEEN RECEIVED.
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