Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352150
Complaint Date: 2020-08-30
Fail Date: 2020-08-30
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FLEX
Model Year: 2013
Summary
ELECTRONIC POWER STEERING ASSIST STOPED WORKING AND WARNINING MESSAGE ON DASH DISPLAY.FRACTURE OF REAR TOE LINK RECALL#20V072 HAVE NOT BEEN REPAIRED AS OF 8/30/2020
Read More...NHTSA ID Number: 11352151
Complaint Date: 2020-08-30
Fail Date: 2020-08-29
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2016
Summary
FOURTH WINDOW REGULATOR TO STOP WORKING IN THE PAST YEAR. THE WINDOW ROLLED DOWN AND WOULD NOT ROLL UP.
Read More...NHTSA ID Number: 11352152
Complaint Date: 2020-08-30
Fail Date: 2020-08-03
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2013
Summary
SOMETHING IN THE RACK AND STEERING HAS COME LOOSE. STEERING WHEEL CLICKS WHEN I TURN IT. STEERING IS VERY UNSTABLE.
Read More...NHTSA ID Number: 11352153
Complaint Date: 2020-08-30
Fail Date: 2020-07-15
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2016
Summary
THE RIGHT REAR PASSENGER DOOR WILL NOT OPEN AFTER BEING LOCKED AND UNLOCKED. IF YOU TAP FIRMLY ON THE OUTSIDE OF THE DOOR WITH THE CAR UNLOCKED, THE DOOR WILL OPEN AND CLOSE JUST FINE UNTIL THE DOORS ARE LOCKED AGAIN. I'VE DONE LOTS OF ONLINE RESEARCH AND THERE SEEMS TO BE MANY HYUNDAI OWNERS WITH THIS PROBLEM. THIS IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED.
NHTSA ID Number: 11352154
Complaint Date: 2020-08-30
Fail Date: 2020-08-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2013
Summary
RADIATOR BLEW THE TOP OFF AND HEAD GASKET BLEW. THE CAR WAS IN MOTION.
Read More...NHTSA ID Number: 11352155
Complaint Date: 2020-08-30
Fail Date: 2020-08-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CHARGER
Model Year: 2011
Summary
VERY STRONG GASOLINE ODOR AFTER FILLING TANK. NOTICED STRONG ODOR IN OUR GARAGE AND FOUND A LARGE PUDDLE OF GAS UNDER CAR DIRECTLY BENEATH THE REAR PASSENGER SIDE SEAT. UPON INVESTIGATION DISCOVERED THERE IS A SECONDARY FUEL PUMP AT THAT LOCATION THAT IS PRONE TO CRACKING/LEAKING. THE EXHAUST SYSTEM IS ALSO LOCATED ON THE RIGHT SIDE OF THE VEHICLE, WHICH CAUSES EVEN GREATER CONCERN FOR POSSIBILITY OF FIRE. I HAVE SEEN MANY OTHER COMPLAINTS OF THE SAME NATURE AND WOULD LIKE A LOGICAL EXPLANATION AS TO WHY THERE HAS BEEN NO RECALL FOR THIS EXTREME SAFETY ISSUE. IS IT BECAUSE NO ONE HAD BEEN KILLED BY IT--YET?
Read More...NHTSA ID Number: 11352156
Complaint Date: 2020-08-30
Fail Date: 2020-08-30
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2018
Summary
SUV WAS IN A CRASH AND HIT A TREE MID FRONT BUMPER WITH SIGNIFICANT DAMAGE TO THE FRONT OF SUV. DAMAGE APPEARS TO BE FROM THE FRONT PASSENGER COMPARTMENT FORWARD. DRIVER WAS WEARING SEATBELT AND NO AIRBAG DEPLOYED OF ANY KIND IN ANY AREA OF THE SUV. DRIVER HIT THE STEERING WHEEL AND WAS INJURED. VEHICLE WAS IN FORWARD MOTION AT AN UNKNOWN RATE OF SPEED . WAITING TO SEE IF SUV WILL BE A TOTAL LOSS VIA INSURANCE COMPANY. COMPONENT SYSTEM THAT APPEARS TO BE S CAUSE OF THIS SAFETY ISSUE IS THE AIR BAG SYSTEM.
Read More...NHTSA ID Number: 11352157
Complaint Date: 2020-08-30
Fail Date: 2020-08-26
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: GOLF
Model Year: 2020
Summary
I PURCHASED A VW GOLF 2020 ON AUGUST 18TH, WHAT HAPPENED TO ME A WEEK LATER NOT ONLY DISAPPOINTED ME BUT ALSO SACRED ME. I DROVE THE CAR ON THE STREET AT THE SPEED ABOUT 25MPH, THE VEHICLE SUDDENLY DIED! I TRIED TO CONTROL THE VEHICLE, I STEPPED ON THE BRAKE AND PEDAL, IT DIDN'T RESPOND AT ALL. IT SHOWED "DRIVE MANNUALLY' AND THEN SEVERAL LIGHTS WERE ON, EPC, ENGINEER CHECKING LIGHT ETC, LIGHTS WERE OFF A FEW SECONDS LATER. FORTUNATELY, THERE WERE NO CARS BEHIND ME AND NOT ON THE FREEWAY! AT THAT MOMENT, THE CAR WAS OUT OF CONTROL, I LET IT MOVE FORWARD THEN PULLED UP. A MINUTE LATER, I RESTARTED THE VEHICLE, IT WAS BACK TO THE NORMAL. I DROVE IT TO THE DEALER TO FIND OUT THE PROBLEM. I TOLD WHAT HAPPENED AND ALSO I FELT IT LACK OF POWER, SOMETIME IT RESPOND SLOWLY. HOWEVER, AFTER SEVERAL HOURS, I WAS TOLD NOTHING WRONG WAS BEEN DETECT AND THEY COULD NOT DO ANYTHING WITH IT, SINCE THE COMPUTER DIDN'T TELL THERE WERE ANY ISSUES. ALSO I WAS TOLD TAT A MECHANIC TEST DRIVE ABOUT TEN MILES NOT TO DUPLICATE WHAT HAPPENED TO ME. SO I HAD NO CHOICE BUT TO DRIVE IT HOME. HOWEVER, I STOPPED AT THE STOP SIDE, THE VEHICLE WAS KIND OF DEAD AGAIN! MY CAR STOPPED THERE AND COULD NOT MOVE FOR A FEW SECONDS, A GUY BEHIND ME PRESSED THE HONK. I WAS SO SACARY THAT I WAS AFRAID OF DRIVE HOME VIA THE FREEWAY! I BROUGHT THE CAR BACK TO THE DEALER AGAIN, I TOLD THEM I DON'T FEEL SAFE TO DRIVE IT AT ALL UNLESS YOU FIGURE IT OUT WHAT'S WRONG WITH IT. I TOLD THE MECHANIC THAT I USED TO DRIVE GOLF 2011 FOR FIVE YEARS, MY EXPERIENCE TOLD ME THERE ARE SOMETHING NOT RIGHT WITH THIS CAR, IT LACKS OF POWER AND DOESN'T RESPOND PROPERLY FOR GAS PEDAL AND I CAN SENSE IT CLEARLY. HOWEVER, HE SAID HE MIGHT NOT DO ANYTHING IF THE COMPUTER DOESN'T TELL HIM WHAT ISSUES IT HAS. I LEFT THE CAR FOR THEM TO DUPLICATE THE PROBLEM WHILE DRIVING.
NHTSA ID Number: 11352158
Complaint Date: 2020-08-30
Fail Date: 2020-08-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
'SERVICE SHIFTER' WORDS APPEARED ON SCREEN AND ALL OF THE RED LIGHTS ON THE SHIFTER APPEARED. THE VEHICLE WAS IN MOTION ON A CITY STREET.
Read More...NHTSA ID Number: 11352159
Complaint Date: 2020-08-30
Fail Date: 2020-08-30
Manufacturer’s Name: Jayco, Inc.
Vehicle/Equipment Make: JAYCO
Vehicle/Equipment Model: PRECEPT
Model Year: 2020
Summary
I HAVE BEEN HAVING ELECTRICAL ISSUES, CURRENT PARTS ON ORDER AT REPAIR SHOP. I HAD SOME MORE ELECTRICAL ISSUES DEVELOP. I FOUND THAT THERE ARE MELTING WIRES AND THE PLASTIC STORAGE BIN ABOVE THERE AREA ALSO HAS MELTED. ALL THIS DAMAGE IS IN FRONT OF THE CATALYTIC CONVERTER WHERE THE LEFT AND RIGHT EXHAUST JOIN. IT GOT SO HOT TO MELT THE PLASTIC BOX. IF THIS CONTINUED, IT COULD EASILY CATCH FIRE. THE ELECTRICAL WIRES CAN CAUSE A FIRE. MY WIFE REFUSED TO RIDE IN THE RV NOW WHEN WE MOVED, SHE FOLLOWED IN THE CAR. I HAVE SEVERAL WARRANTY ISSUE GOING, EXPECTED WITH NEW. THIS ISSUE IS VERY SERIOUS AND NEEDS IMMEDIATE ATTENTION. PLEASE FOLLOW UP WITH QUESTIONS OR REQUEST FOR MORE INFORMATION.
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