Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351746
Complaint Date: 2020-08-28
Fail Date: 2020-08-24
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 1500
Model Year: 2020
Summary
ELECTRONIC ABS BRAKE FAILURE WITH 73 MILES ON ODOMETER WHILE STOPPED AT RED LIGHT ALARM CHIMES SOUNDED AND POWER BRAKES WERE LOST. WARNING LIGHTS ON DASH ABS BRAKE FAILURE MULTIPLE ENGINE WARNING LIGHTS CAME ON. DEALER SERVICE WAS PUZZLED NEEDED TO CONTACT GM TECHNICAL SUPPORT. FINAL OUTCOME THEY ARE REPLACING THE ELECTRONIC BRAKE MODULE.
NHTSA ID Number: 11351747
Complaint Date: 2020-08-28
Fail Date: 2020-08-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKX
Model Year: 2013
Summary
WHILE DRIVING ON THE HIGHWAY AT OVER 70 WITH MY WHOLE FAMILY IN THE VEHICLE THE VEHICLE SIMPLY STOPPED RESPONDING AND WENT INTO WHAT I HAVE NOW BEEN INFORMED IS LIMP MODE BY THE GRACE OF GOD WE SURVIVED THIS FRIGHTENING EXPERIENCE ON ANOTHER INSTANCE AFTER THAT ANOTHER CAR HIT ME THANKFULLY NO DAMAGE, WHILE DOING SOME RESEARCH I SEE THERE IS A SAFETY CAMPAIGN 13NO3 BUT FOR SOME REASON THIS MODEL WAS NOT INCLUDED. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE AND BELIEVE THIS VEHICLE AND OTHERS LIKE IT HAVE A SERIOUS SAFETY ISSUE THAT IS GOING TO COST SOMEONE THERE LIFE.
Read More...NHTSA ID Number: 11351748
Complaint Date: 2020-08-28
Fail Date: 2020-08-27
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
WHEN DRIVING THE CAR DASH WILL POP UP AND SAY 'SHIFTER SERVICE REQUIRED'. ALL OF THE LIGHTS ON THE SHIFTER LIGHT UP.
Read More...NHTSA ID Number: 11351749
Complaint Date: 2020-08-28
Fail Date: 2020-08-26
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2014
Summary
MY SUNROOF EXPLODED ON AUGUST 26, DASHCAM SHOWS NO OBJECT. 2014 CHEVROLET IMPALA LT WHILE DRIVING ALONG INTERSTATE 696 IN WARREN, MICH ABOUT 12:21 PM. FACTORY INSTALL FRONT GLASS OF A PANORAMIC SUNROOF.
NHTSA ID Number: 11351750
Complaint Date: 2020-08-28
Fail Date: 2020-08-26
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: F800 GS
Model Year: 2015
Summary
WHILE DRIVING DOWN THE ROAD GOING 55 MPH I LET OFF OF THE THROTTLE TO SLOW DOWN BEFORE ENTERING A SLOWER SPEED AREA AND THE BIKE TURNED OFF. THE BIKE WILL NOT IDLE WITHOUT HAVING THE THROTTLE ON. I HAD TO KEEP THE THROTTLE ON FOR THE REMAINDER OF MY TRIP OR THE BIKE WILL IMMEDIATELY DROP IN RPMS AND TURN OFF.
Read More...NHTSA ID Number: 11351751
Complaint Date: 2020-08-28
Fail Date: 2020-08-17
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2019
Summary
IN FEB 2019, I PURCHASED A NEW TOYOTA TACOMA FROM CAVENDER TOYOTA, LOCATED IN SAN ANTONIO TEXAS. IN LESS THAN TWO (2) YEARS AND WITH ONLY 7,084 MILES, I RECEIVED RECALL NOTICES PERTAINING TO ITS RADAR SENSOR SYSTEM AND FUEL PUMP. THE FORMER ALERTS THE DRIVER WHEN ANOTHER VEHICLE OR OBSTACLE IS TOO CLOSE; THE REMEDY WAS INSTALLED BY THE DEALER THIS YEAR. THE LATTER REMAINS AND IS STILL PENDING DEVELOPMENT/DELIVERY BY HEADQUARTERS (HQ) TOYOTA PROJECTED FOR LATE SEP 2020. IN THE INTERIM, THE RISK IS THE 2019 TOYOTA TACOMA CAN STALL WHILE DRIVING. ON 6 AUG 2020, MY VEHICLE STALLED WHILE EXITING MY DRIVE WAY. UPON TAKING IT TO THE DEALER, THE SERVICE REPRESENTATIVE AND MANAGER ADVISED NOTHING CAN BE DONE SINCE THE PART IS NOT AVAILABLE. THEY SAID THE RISK IS THE TRUCK MAY STALL AGAIN AND TO CALL ROADSIDE ASSISTANCE TO HAVE IT TOWED. THEY ALSO STATED THE FUEL PUMP RECALL PERTAINS TO THE TOYOTA TACOMA, COROLLA, SIENNA, AND HIGHLANDER. DUE TO SAFETY HAZARD POSED AND MY DISSATISFACTION WITH THE RESPONSES PROVIDED BY THE SERVICE REPRESENTATIVE AND MANAGER, THEY RECOMMENDED CONTACTING HQ TOYOTA TO RELAY MY VIEWS. ON 7 AUG, I DID SO. THE HQ CUSTOMER SERVICE EXPERIENCE ADVOCATE PROVIDED THE SAME RESPONSE. SPECIFICALLY, NOTHING FURTHER CAN BE DONE TO REMEDY THE ISSUE SINCE THE PART IS BEING DEVELOPED. ON 17 AUG, MY VEHICLE COMPLETELY STALLED WHILE APPROACHING A RED LIGHT AT A MAJOR INTERSECTION. I IMMEDIATELY REACHED OUT TO ROADSIDE ASSISTANCE AND WAITED FOR TWO HOURS IN EXTREME WEATHER CONDITIONS BEFORE THE VEHICLE WAS LOADED AND TOWED TO THE DEALER. THE VEHICLE NOW RESIDES AT THE CAVENDER TOYOTA DEALER'S PARKING LOT WHERE IT SITS WITH OTHER VEHICLES HAVING THE SAME ISSUE, UNTIL THE PART IS PRODUCED/SHIPPED AND CAN BE FIXED. ON 18 AUG 2020, I PROVIDED AN UPDATE TO HQ TOYOTA ON MY HORRIBLE EXPERIENCE AND SAFETY CONCERNS. THEY REITERATED NOTHING FURTHER CAN BE DONE AT THIS TIME.
NHTSA ID Number: 11351752
Complaint Date: 2020-08-28
Fail Date: 2020-08-28
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2016
Summary
PASSENGER SIDE SLIDER DOOR HAS OPENED WHILE DRIVING, ENOUGH TO TURN ON INTERIOR LIGHTS AND CAN HEAR WIND NOISE TOWARD BACK OF DOOR. DASH INDICATION ALSO SHOWS OPEN.
Read More...NHTSA ID Number: 11351753
Complaint Date: 2020-08-28
Fail Date: 2020-08-25
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CAMARO
Model Year: 2018
Summary
I HAVE A 2018 CAMERO THAT I BOUGHT BRAND NEW. I KEEP UP MY SERVICE ON MY CAR. ONE DAY I NOTICED A SMOKEY SMELL WHEN I CRANK THE CAR. THE CAR STARTED TO HESITATE TO START AT TIMES. I TOOK THE CAR IN FOR SERVICE ABOUT 3 WEEKS AGO AND SHOWED THEM THE ENGINE LIGHT SENSOR WAS ON AND TOLD THEM MY CAR WOULDN'T START FOR ABOUT 3 HOURS. THE SERVICE TECH TOLD ME IT WAS MY BATTERY. I REPLACED THE BATTERY AND THE CAR DROVE FINE BUT I STILL SMELLED FUMES WHEN I CRANK THE CAR AND SOMETIMES WHEN DRIVING IT ACTS LIKE IT WANTS TO SHUT OFF. ON 8/25/2020 MY CAR WOULDNT START AGAIN. I HAD IT TOWED TO BOMIN CHEVROLET AND WAS TOLD THAT MY FUEL PUMP WENT OUT. I'M NOT UNDERSTANDING HOW A 2018 NEW CAR THAT'S NOT TWO YEARS OLD FUEL PUMP GOES OUT.I RESEARCHED FOR RECALLS AND I NOTICED 11/21/2019 A RECALL WAS ISSUED FOR CHEVY CAMERO DUE TO FUEL PUMP ISSUES. PLEASE KNOW THAT IM NOT TRYING TO GET OUT OF PAYING FOR REPAIRS IF THAT'S NEED BE. I JUST WOULD LIKE AN INVESTIGATION PLEASE. I KNOW OF TWO OTHER FRIENDS THAT HAD THE SAME ISSUES WITH THEIR CAMERO. RIGHT NOW AT A TIME LIKE THIS DOING THIS PANDEMIC AND OUT OF WORK I CANT AFFORD TO PAY $1200 IN REPAIRS IF ITS A POSSIBLE DEFECT. PLEASE HELP ME!
NHTSA ID Number: 11351754
Complaint Date: 2020-08-28
Fail Date: 2020-08-27
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAX
Model Year: 2015
Summary
WHEN EVER YOU RESET THE DATE & TIME ON THE CAR IT ONLY STAYS CORRECT DURING THE TIME YOU ARE IN THE CAR TRAVELING. ONCE YOU TURN THE CAR OFF & TURN IT BACK ON, THE TIME HAS CHANGED & SOMETIMES THE DATE.
Read More...NHTSA ID Number: 11351755
Complaint Date: 2020-08-28
Fail Date: 2020-08-28
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE HYBRID
Model Year: 2020
Summary
BRAND NEW 2020 FORD ESCAPE HYBRID CAR INTERMITTENTLY STOPS AND CEASES. SEEMS SOMETHING WRONG WITH ELECTRICAL SYSTEM. THIS HAPPENED WHILE DRIVING 10 MPH DOWN RESIDENTIAL STREET. CAR IS INACCESSIBLE AND CANT EVEN GET INTO NEUTRAL. TRIED DISENGAGING ELECTRICAL BATTERY. HAD TO LET SIT FOR 15+ MINS AND CAR SEEMS TO REBOOT ITSELF. THEN YOU CAN START AND PUT INTO DRIVE/REVERSE ETC BUT ACCELERATION DOES NOT WORK AND ONLY IDLES. THIS IS 2ND TIME HAPPENING. FIRST TIME, WE LET IT SIT FOR 30 MORE MINS AND SEEMS IT ELECTRICALLY REBOOTED ITSELF AND CAR WORKED. WAS ABLE TO DRIVE TO DEALERSHIP. THEY HAD IT 1 WEEK AND SAID ITS FINE NO COMPUTER ISSUES. [XXX]. (8/19/20). NOW, 8/28/2020 THIS HAPPENED AGAIN. THIS VEHICLE IS NOT SAFE AND WILL BE LOOKING FOR A REPLACEMENT VEHICLE. WE HAD A 2012 ESCAPE THAT DUE TO A MANUFACTURING DEFECT CAUGHT ON FIRE ON HIGHWAY IN 2014. FORD IS NOT PUTTING OUT SAFE PRODUCTS AND NEED TO BE INVESTIGATED FOR THESE FAULTS AS THESE ARE SERIOUS ENDANGERMENT TO THEIR CUSTOMERS LIVES. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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Last update on 2025-04-30 / Affiliate links / Images from Amazon Product Advertising API
