Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351726
Complaint Date: 2020-08-28
Fail Date: 2016-10-29
Manufacturer’s Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: C230
Model Year: 2005
Summary
I PURCHASED THE CAR AND ABOUT 1 WEEK LATER THE BATTERY HAD DRAINED. I PURCHASED A NEW ONE THEN ABOUT 3 WEEKS LATER IT DRAINED AGAIN AND AGAIN AND AGAIN. IT KEEPS DRAINING NO MATTER HOW MANY TIMES I REPLACE IT. I HAVE ONLY PUT ABOUT 200 MILES ON THE CAR SINCE I PURCHASED IT YEARS AGO BECAUSE OF THIS. I REPLACED THE TIRES ONCE AND THE BATTERY NUMEROUS TIMES. I PAID $6,500.00 FOR A CAR I CAN'T EVEN DRIVE.
Read More...NHTSA ID Number: 11351727
Complaint Date: 2020-08-28
Fail Date: 2020-08-22
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2013
Summary
THE AIR BAG LIGHT IS ON AND HORN AND STEERING WHEEL BUTTONS DON'T WORK
Read More...NHTSA ID Number: 11351728
Complaint Date: 2020-08-28
Fail Date: 2020-07-01
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL X
Model Year: 2020
Summary
HERE IS A 2020 MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37239417?ROWNUMBER=4 BOTH REAR WHEELS HAVE GONE WHOMPY (THAT MEANS THEY ARE LEANING OVER AT AN ANGLE) THE CAR HAS BEEN INVOLVED IN A MAJOR WHOOPSIE AND HAS A BIT OF DAMAGE HERE AND THERE. REGARDLESS OF THIS, EVEN IN THE EVENT OF A HARD IMPACT TO THE WHEELS IT SHOULD HAVE BEEN THE WHEELS THAT BROKE RATHER THAN THE SUSPENSION. I THINK IT IS LONG OVERDUE THAT YOU SHOULD STOP GIVING TESLA THE BENEFIT OF THE DOUBT ON THESE ABSURDLY FRAGILE SUSPENSION COMPONENTS AND THAT YOU SHOULD DEMAND AN IMMEDIATE RECALL. THANK YOU KEEF
NHTSA ID Number: 11351729
Complaint Date: 2020-08-28
Fail Date: 2020-08-25
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2014
Summary
AFTER RECEIVING AN REGULAR MAINTENANCE OIL CHANGE ON 8/25/20 @3:42PM MY VEHICLE STARTED TO TURN OFF AND ON AND LOUD KNOCKING COMING FROM THE ENGINE SO I IMMEDIATELY TURNED AROUND AND WENT BACK TO JIFFY LUBE WHERE I RECEIVED THE OIL CHANGE AND THEY PERFORMED A SECOND OIL CHANGE BAFFLED AS TO WHY MY VEHICLE WAS MAKING THE NOISE AFTER THE OIL CHANGE AFTER THE 2 CONSECUTIVE OIL CHANGE THE KNOCKING WAS WORSE AND THEY INSTRUCTED ME TO GO TO A DEALERSHIP ASAP....AS I WAS GOING TO THE CLOSEST DEALERSHIP MY VEHICLE STOPPED REPEATEDLY ON THE HIGHWAY MY 5 YEAR OLD GRAND DAUGHTER AND I WAS TERRIBLY AFRAID PEOPLE WERE HONKING THEIR HORNS SPEEDING PAST AND MY CAR STOPPED UNDER A BRIDGE TURN ABOUT STOPPING TRAFFIC AND IT WAS VERY FRIGHTENING AND FRUSTRATING WHEN I MADE IT TO THE DEALERSHIP THE MAN TOLD ME THAT I WOULD HAVE TO PAY @ $140 TO HAVE THE TECHNICIAN LOOK AT IT AND THAT THEY WERE CLOSING AT 5 SO I CALLED AAA TO TOW MY VEHICLE HOME AND I DON'T UNDERSTAND WHY THIS HAPPENED WHEN I KEEP THE MAINTENANCE ON MY CAR...PLEASE HELP, THANK YOU THAT WAS A VERY FRIGHTENING EXPERIENCE FOR ME AND MY GRAND DAUGHTER
Read More...NHTSA ID Number: 11351730
Complaint Date: 2020-08-28
Fail Date: 2020-08-13
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2019
Summary
STOPPED THE CAR AT A RED LIGHT AND THE IDLE STOP AND GO (ISG) FEATURE HAS TURNED OFF THE ENGINE... ONCE THE GREEN LIGHT TURNED ON, I PRESSED GAS AND THE ENGINE DID NOT START AND AFTER COUPLE OF ATTEMPTS ALL WARNING LIGHTS TURNED ON AND I WAS NOT ABLE TO USE THE KEY TO START THE ENGINE ASWELL. AND SO I HAD TO TURN OFF THE KEY COMPLETELY AND THEN START THE ENGINE... BOUGHT THE CERTIFIED PRE-OWNED CAR AT 38000 MILES IN FEB 2020 AND THIS HAPPENED ONLY ONCE IN AUGUST 2020 AND THE MILEAGE WAS ABOUT 39800 DURING THAT TIME. LUCKILY I HAD ONLY ONE CAR AT MY BACK WHO HONKED ON ME CONTINUOUSLY... I WAS NOT ABLE TO REPRODUCE THE ISSUE AFTERWARDS BUT TO BE HONEST I KEPT ONLY ABOUT 50 MILES SINCE THEN. I AM AFRAID IF I WOULD GET STALLED ONE FINE DAY... AND ALSO AFRAID HYUNDAI SERVICE CENTER WOULD JUST SAY NOT REPRODUCIBLE AND MAY JUST SAY TO TURN OFF THE FEATURE MAY BE?
NHTSA ID Number: 11351731
Complaint Date: 2020-08-28
Fail Date: 2020-07-01
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL 3
Model Year: 2020
Summary
HERE IS A 2020 MODEL 3 IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37237764?ROWNUMBER=6THE FONT SUSPENSION GIBLETS HAVEALL FALLEN TO BITS. BOTH FRONT WHEELS ARE SPLAYED OUT IN OPPOSITE DIRECTIONS WHICH WOULD PROBABLY MAKE IT A LITTLE HARD TO STEER. IWOULD YOU PLEASE ISSUE AN IMMEDIATE RECALL FOR THESE TENT BUILT DEFECTIVE DEADLY CONTRAPTIONS. THANK YOU. KEEF
Read More...NHTSA ID Number: 11351732
Complaint Date: 2020-08-28
Fail Date: 2019-01-01
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2019
Summary
THE ACTIVE LANE KEEP ASSIST MAY WORK INTERMITTENTLY BASED ON MANY CONDITIONS LIKE WEATHER, ROAD, LIGHT, LANE MARKING, ETC... WHEN THE LANE KEEP ASSIST (ACTIVE MODE) IS ENGAGED A GREEN LIGHT APPEARS ON THE DASHBOARD... AND WHEN IT DISENGAGES THE GREEN LIGHT JUST TURNS OFF... AND NO SOUND/BEEP WARNING HAPPENS... AND I BELIEVE THAT IT IS A DESIGN FLAW THAT THERE WOULD BE NO BEEP/SOUND/ALERT WHEN THE LANE KEEP ASSIST DIS ENGAGES AND YOU STILL SAY THAT THE DRIVER IS ACCOUNTABLE/RESPONSIBLE. I WOULD CONSIDER THIS FLAW AS A SAFETY ISSUE. PLEASE NOTE THAT NO INCIDENT OR ACCIDENT HAPPENED BUT RAISING THIS COMPLAINT SO THIS CAN BE REVIEWED.
Read More...NHTSA ID Number: 11351733
Complaint Date: 2020-08-28
Fail Date: 2019-11-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2017
Summary
I HAVE OWNED THIS VEHICLE 1 YR AND A FEW MONTHS AND HAVE HAD TO HAVE THE COMPUTER SYSTEM WIPED OUT AND THE SOFTWARE REINSTALLED MORE THAN 2X DUE TO 'PROBLEM' DASH LIGHTS ALL OF THE SUDDEN SCROLLING;ROAD DEPARTURE MITIGATION SYSTEM PROBLEM, ELECTRIC BRAKE SYSTEM PROBLEM, BRAKE HOLD SYSTEM PROBLEM, TIRE PRESSURE MONITOR PROBLEM, EMISSIONS SYSTEM PROBLEM, ELECTRIC PARKING BRAKE PROBLEM, POWER STEERING SYSTEM PROBLEM, VEHICLE STABILITY ASSIST PROBLEM, HILL START ASSIST PROBLEM, ADAPTIVE CRUISE CONTROL PROBLEM, ECT. THE VEHICLE WAS INVOLVED IN A FENDER BENDER IN THE MIDDLE OF ALL THIS CHAOS, BUT THE PROBLEMS STARTED SHORTLY AFTER I BOUGHT IT IN MAY2019. AT ONE TIME THE COMPUTER WOULD CLEAR ITSELF OUT AND I COULD RIDE AROUND FOR A DAY OR TWO WITHOUT ALL THESE LIGHTS FLASHING. THAT IS NO LONGER THE CASE. THESE SCROLLING PROBLEM LIGHTS OCCUR AFTER I'VE BEEN DRIVING DOWN THE ROAD BUT NOW THEY COME ON IMMEDIATELY WHEN I TURN ON THE VEHICLE. PRIOR TO THIS AND MONTHS AGO, WHEN I WAS ROUNDING A CORNER ON THE FREEWAY ALL THE SUDDEN THE BRAKE ASSIST ENGAGED AS IF I WAS TOO CLOSE TO A VEHICLE IN FRONT OF ME. IT WAS QUITE A JOLT. THE FIRST TIME THIS OCCURRED WAS OCTOBER/NOVEMBER. 2019. THIS EVENING I GOT MY OIL CHANGED AND THE MECHANIC FOUND GAS IN MY OIL; I MENTIONED A GAS ODOR LAST WINTER TO THE DEALERSHIP WHEN I TOOK IT IN FOR OIL CHANGE. THEY BASICALLY BLEW IT OFF. NO DOUBT ABOUT IT NOW. IN FACT I EVEN SAVED SOME OF THE OIL THAT CAME OUT OF THE ENGINE TO SHOW MY HUSBAND WHEN HE GETS HOME. I HAVE USED TWO DIFFERENT DEALERSHIPS THUS FAR BECAUSE OF WORKMANSHIP ISSUES AT THE FIRST DEALERSHIP. NOW DEALERSHIP NUMBER TWO DOES NOT EVEN WANT TO TOUCH MY VEHICLE.
Read More...NHTSA ID Number: 11351734
Complaint Date: 2020-08-28
Fail Date: 2020-07-01
Manufacturer’s Name: Tesla, Inc.
Vehicle/Equipment Make: TESLA
Vehicle/Equipment Model: MODEL 3
Model Year: 2018
Summary
SORRY TO TROUBLE YOU AGAIN ...BUT.. HERE IS A MODEL 3 IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37236422?ROWNUMBER=9 THE SUSPENSION FELL OFF AND IT'S LYING ON THE GROUND. HAVE A LOOK PLEASE. THIS IS NOT GOOD. NOT GOOD AT ALL. THANK YOU. KEEF
Read More...NHTSA ID Number: 11351735
Complaint Date: 2020-08-28
Fail Date: 2020-07-20
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2014
Summary
THE PASSENGER SIDE HEADREST DEPLOYED FOR NO REASON. THE CAR WAS NOT ON AND IT "POPPED" WITHOUT ANYONE TOUCHING IT AND THANK GOD NOONE WAS IN THE SEAT AT THE TIME. BUT YET I HAVE A DODGE DEALERSHIP TRYING TO CHARGE ME OVER 400.00 TO REST A HEADREST. REALLY DODGE???
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Last update on 2025-04-30 / Affiliate links / Images from Amazon Product Advertising API
