Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351766
Complaint Date: 2020-08-28
Fail Date: 2020-07-20
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CRUZE
Model Year: 2017
Summary
INTERNAL TURBO CHARGER FAILURE. NOT GETTING ENOUGH BOOST PRESSURE CONSISTENTLY. CAR WILL BE MOVING ALONG FINE DOWN THE HIGHWAY, AND THEN SUDDENLY DROP SPEED.
Read More...NHTSA ID Number: 11351767
Complaint Date: 2020-08-28
Fail Date: 2020-08-28
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 2500
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED WHILE DRIVING IN REVERSE DOWN A HILL THERE WAS AN ABNORMAL POPPING NOISE DETECTED. THE CONTACT DEPRESSED THE BRAKES HOWEVER THEY WERE SOFT AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE EMERGENCY BRAKE WAS ENGAGED HOWEVER, FAILED TO RESPOND. THE CONTACT CRASHED INTO THE MOUNTAIN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS RESTARTED AND WORKED AS DESIGNED. AN INDEPENDENT MECHANIC TEST DROVE THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 126,047.
NHTSA ID Number: 11351768
Complaint Date: 2020-08-28
Fail Date: 2018-11-30
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 TOYOTA PRIUS. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MOOR AUTOMOTIVE LOCATED AT 1246 HARTFORD TURNPIKE, VERNON, CT 06066, WHO REPLACED THE DRIVER'S AND PASSENGER'S SIDE HEADLIGHT BULBS. THE CONTACT STATED THAT APPROXIMATELY 8 MONTHS LATER THE PASSENGER'S SIDE LIGHT BULB FAILED. BOTH BULBS WERE REPLACED AT DAYTONA BEACH TOYOTA LOCATED AT 451 N NOVA RD, DAYTONA BEACH, FL 32114. THE FAILURE RECURRED FOR A 3RD TIME AND WAS REPLACED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 75,667.
NHTSA ID Number: 11351769
Complaint Date: 2020-08-28
Fail Date: 2020-08-20
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE. THE CONTACT ALSO STATED THAT THE LOW BRAKE FLUID WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V345000 (SERVICE BRAKES, HYDRAULIC) HOWEVER THE REPAIR FAILED TO FIX OR PREVENT THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECTED TO AN UNKNOWN RECALL. THE CONTACT CALLED FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180), AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS LATER TAKEN TO FIVE STAR FORD AND WAS DIAGNOSED THAT THE BRAKE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE SAME FAILURE. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THERE WAS A LEAK COMING FROM THE BRAKE MASTER CYLINDER UNTO THE BRAKE BOOSTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.
NHTSA ID Number: 11351770
Complaint Date: 2020-08-28
Fail Date: 2020-08-25
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2006
Summary
THE VEHICLE WHILE FOOT ON BRAKE OR WHILE IN PARK ACCELERATES ON ITS OWN! I ALMOST GOT INTO AN ACCIDENT BECAUSE MY FOOT WAS ALL THE WAY ON THE BRAKE FOR CAR TO STOP BUT ENGINE WAS STILL INCHING FORWARD WHILE IN STOPPED POSITION! WHEN IT IS IN PARK IT TRIES TO ACCELERATE BUT ENDS UP STALLING OUT AND THEN IM UNABLE TO START BACK UP FOR ABOUT 10 MINUTES ALSO WHEN GOING A STEADY CITY WIDE SPEED MY CAR CHOOSES TO ACCELERATE WITHOUT MAKING IT DO SO THIS IS SCARY I HAVE 2 SMALL CHILDREN AND THIS IS DANGEROUS I HAVE CARRIED IT TO 2 DIFFERENT MACHANIC SHOPS ONE BEING FIRESTONE BEST OF THE BEST AND HAVE HAD DIOGNOSTIC TESTS CONDUCTED AND THEY ARE UNABLE TO FIND THE CAUSE OF MY ISSUE! IT HAPPENS AT VARIOUS TIMES I HAVE READ MANY OF THE SAME ISSUES HAPPENING ONLINE WITH THE TUSCONS AND SANTA FE THIS ISSUE NEEDS TO BE INVESTIGATED! I ALMOST HIT SOMEONE IN THE REAR END WITH MY FOOT COMPLETELY ON THE BRAKE! AND IT WAS AS IF I WAS FIGHTING WITH MY VEHICLE TO STOP
NHTSA ID Number: 11351771
Complaint Date: 2020-08-28
Fail Date: 2020-08-22
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: IMPREZA
Model Year: 2016
Summary
KEY WILL NOT COME OUT OF THE IGNITION WHICH HAPPENS EVERY DAY SINCE THE FIRST HAPPENING ON 8/22/20. AFTER GOOGLING IT APPEARS THIS IS A COMMON OCCURRENCE WITH 2016 IMPREZAS AND OUTBACKS.
Read More...NHTSA ID Number: 11351772
Complaint Date: 2020-08-28
Fail Date: 2017-05-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BLIND STOP MONITORING SYSTEM MALFUNCTIONED AND FAILED TO ILLUMINATE IN THE MIRRORS. THE AUDIBLE BEEPING SOUND WAS ALSO INOPERABLE WHILE ANOTHER VEHICLE WAS APPROACHING. THE CAUSE OF THE FAILURES WERE NOT YET DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
NHTSA ID Number: 11351773
Complaint Date: 2020-08-28
Fail Date: 2020-08-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2013
Summary
MY POWER STEERING ASSIST WENT OUT MULTIPLE DAYS AS I WENT TO START MY VEHICLE. I TURNED IT OFF AND IT TURNED BACK ON. ON THE FOURTH DAY WHEN I WAS DRIVING HOME IT TURNED OFF ON ME AND I LOST POWER STEERING. I HAD TO PULL OVER AND TURNED OFF MY VEHICLE AND TURNED IT BACK ON BUT THE POWER STEERING REMAINED OFF AND MY OTHER SENSORS TURNED OFF AS WELL-STABILITY CONTROL ETC.. I WENT TO THE DEALERSHIP AND THEY SAID I NEEDED A NEW POWER STEERING ASSEMBLY AND NEW BATTERY. IT COST ME $2770 TO FIX. THE RECALL DID NOT APPLY TO MY VIN FOR MY 2013 FORD EXPLORER EVEN THOUGH IT WAS FOR THE SAME ISSUE AS THE RECALL.
NHTSA ID Number: 11351774
Complaint Date: 2020-08-28
Fail Date: 2020-08-17
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: MAZDA3
Model Year: 2010
Summary
THE DASHBOARD OF MY VEHICLE HAS RECENTLY STARTED MELTING AND PRODUCING A STICKY SUBSTANCE THAT GIVES OFF A MAJOR GLARE IN MY WINDSHIELD CAUSING A MAJOR SAFETY HAZARD WHEN DRIVING. I CONTACTED MAZDA TO REPLACE BUT THEY ADVISED THE WARRANTY HAS EXPIRED AND THEY WILL NOT REPLACE. BEING THAT IT IS A HAZARD TO THE DRIVER AND OTHER VEHICLES AROUND, I BELIEVE THAT MAZDA SHOULD BE RESPONSIBLE FOR REPLACING ALL DASHBOARDS WITH THIS ISSUE AND IT BE CATEGORIZED AS A RECALL AND NOT AN EXTENDED WARRANTY.
NHTSA ID Number: 11351775
Complaint Date: 2020-08-28
Fail Date: 2020-07-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V286000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER STAPP TOYOTA LOCATED AT 8019 RASPBERRY WAY, FREDERICK, CO 80504, WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
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