Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351516
Complaint Date: 2020-08-27
Fail Date: 2017-11-30
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 KIA SEDONA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. THE DOOR WOULD EITHER MAKE A POPPING NOISE AND DOES NOT OPEN OR IT OPENS THE RETRACTS BACK TO CLOSE. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR BEGAN TO EXHIBIT THE SAME ISSUE AT TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALERS (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822, MATT CASTRUCCI KIA ADDRESS: 3013 MALL PARK DR, DAYTON, OH 45459 PHONE: (855) 250-8987, AND KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO ALL HAVE EITHER ADJUSTED THE DOOR AND OR REPLACED THE MOTOR FOR THE DOOR A TOTAL OF APPROXIMATELY 6 TIMES WITHIN THE PAST 3 YEARS. THE HEADLIGHTS AND FOG LIGHTS SEEM TO BURN OUT AND NEED TO BE REPLACED AN EXCESSIVE AMOUNT OF TIME. THE LEFT TURN SIGNAL WOULD WORK INTERMITTENTLY, ALSO, WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND TURNED OFF, THE VEHICLE'S DRIVER SIDE HAZARD BEGAN TO FLASH AND THE HORN BEGAN TO SOUND OFF. THE CONTACT STATED THAT THEY RETURNED THE VEHICLE TO THE DEALER (KIA OF DAYTON ADDRESS: 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 PHONE: (937) 358-8822) WHO STATED THAT BECAUSE OF AN AFTERMARKET HITCH WAS ATTACHED TO THE ELECTRICAL SYSTEM, BATTERY. THE WIRING HARNESS WAS REPLACED, HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT THERE WAS A LOUD NOISE EMITTING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (KIA OF BEAVERCREEK ADDRESS: 2220 HELLER DR, BEAVERCREEK, OH 45434 PHONE: (937) 358-8793) WHO STATED THAT THE SHOCKS AND CONTROL ARM FAILED AND REPLACED THE REAR SUSPENSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
NHTSA ID Number: 11351517
Complaint Date: 2020-08-27
Fail Date: 2020-08-27
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2015
Summary
CONSISTENT BATTERY ISSUES ON START UP; UPON A MECHANIC LOOKING AT BATTERY, THE BATTERY IS FULLY CHARGED/OK - BUT THERE APPEARS TO BE POSSIBLE CONNECTION ISSUE? IT APPEARS TO BE A KNOWN ISSUE. IS THERE A FIX FOR THIS?
Read More...NHTSA ID Number: 11351518
Complaint Date: 2020-08-27
Fail Date: 2019-12-19
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: GOLF R
Model Year: 2017
Summary
PCV (POSITIVE CRANKCASE VENTILATION) VALVE MALFUNCTION. VW'S PCV VALVE, ALSO SOMETIMES CALLED THE OIL SEPARATOR VALVE, WHICH IS FOUND ON MANY OF THEIR CARS/SUVS BECOMES FAULTY AROUND 40-50K MILES. WHAT OFTEN HAPPENS IS THE THE VALVE FAILS TO VENT INTERNAL ENGINE PRESSURE, WHICH CAUSES THE PRESSURE TO BUILD UP WITHIN THE ENGINE. EVENTTUALLY THE PRESSURE WILL FIND SOME PLACE TO VENT, USUALLY OUT OF WEAKEST OIL GASKET POINT, OFTEN BEING THE REAR MAIN SEAL AND VALVE COVER. SINCE THE EXHAUST IS BEHIND THE ENGINE, THERE IS A CHANCE THAT OIL CAN SPRAY ONTO THE HOT EXHAUST. MY GOLF LEAKED OIL FROM THE REAR MAIN SEAL WHEN THE PCV FAILED. EVEN THOUGH THE CAR WAS UNDER WARRANTY, VW DIDN'T WANT TO DIAGNOSE THE PROBLEM UNLESS I WAS WILLING TO PAY FOR IT. THIS MALFUNCTIONING PCV VALVE IS A REGULAR PROBLEM ON VW'S AND COULD POSE A ROOT FAILURE LEADING TO A POTENTIAL VEHICLE FIRE.
NHTSA ID Number: 11351519
Complaint Date: 2020-08-27
Fail Date: 2020-07-14
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PACIFICA
Model Year: 2018
Summary
SINCE I LEASED THE VEHICLE, THE SCREEN OF THE RADIO DON'T WORK PROPERLY, THE AUTOMATIC DOORS SOMETIMES DON'T WORK, THE AUTOMATIC DOORS LOCK DON'T WORK PROPERLY EITHER AND THE TRANSMISSION DO A HARSH KICK. I HAVE BEEN REPORTING TO CHRYSLER THE CONDITIONS AND MALFUNCTIONS OF THE VEHICLE AND THEY HAVE NEVER FIXED, ALWAYS SAYS THAT EVERYTHING IS OK. I HAVE TO DRIVE AND PAY A LEMON CAR WITH NO REMEDY. EVERY TIME THAT I DRIVE MY CAR ON THE HIGHWAY, THE TRANSMISSION HAVE ISSUES, AND ALSO WHEN I DRIVE MY CAR AND I NEED TO USE THE CAMERA TO SEE THE BACK OF THE STREET, THE SCREEN DOESN'T WORK.
NHTSA ID Number: 11351520
Complaint Date: 2020-08-27
Fail Date: 2019-01-02
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: CROSSTREK
Model Year: 2019
Summary
CAR HAS HESITATED AND STUMBLED SINCE NEW. VERY LOW POWER. TAKEN TO TWO DIFFERENT DEALERSHIPS TO CORRECT PROBLEM. RECALL FOR IGNITION DOWN. PROBLEM PERSISTS
Read More...NHTSA ID Number: 11351521
Complaint Date: 2020-08-27
Fail Date: 2010-01-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2010
Summary
VAN DOORS OPEN ON OWN, DO NOT CLOSE ALL THE WAY AND DRAIN THE BATTERY
Read More...NHTSA ID Number: 11351522
Complaint Date: 2020-08-27
Fail Date: 2020-08-23
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2014
Summary
WITH ABSOLUTELY NO PREVIOUS ISSUES, THE CAR STARTED OVERHEATING WHILE DRIVING ON THE HIGHWAY. I WAS ABLE TO MAKE IT HOME AFTER TURNING ON THE HEAT (ON A 90 DEGREE DAY) AND RIDING IT OUT. IT TURNED OUT MY CAR WAS OUT OF COOLANT, WHICH WAS ODD. WE FILLED IT AND MY CHECK ENGINE LIGHT CAME ON, THEN MY CAR SAT FOR ABOUT A WEEK, THE BATTERY WAS DEAD AND WHEN IT WAS JUMPED EVERY WARNING CAME UP ON MY DASH AND MY ENGINE WAS IN LIMP MODE. TURNS OUT MY CYLINDER CRACKED AND COOLANT WAS FLOODING MY ENGINE. AFTER SOME RESEARCH, IT TURNS OUT IT'S A COMMON PROBLEM WITH THE MODEL'S ENGINE AND FORD HASN'T DONE ANYTHING TO REMEDY IT.
NHTSA ID Number: 11351523
Complaint Date: 2020-08-27
Fail Date: 2020-07-08
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2014
Summary
AFTER OWNING AND DRIVING CAR FOR 2 YEARS STARTED LOSING POWER AND DEVELOPED A KNOCK TO MOTOR. ALWAYS DID ROUTINE OIL CHANGE AND MAINTENANCE AT DEALER WITH DOCUMENTS. WAS TOLD LAST OIL CHANGE IT WAS OVER QRT LOW ON OIL BUT NO OIL LEAK DETECTED. NOW KNOCKING HAS GOTTEN WORSE AND ONLY 60000 MILES ON IT! NEED TO EXPAND THE RECALL TO INCLUDE ALL AFFECTED ENGINES! VERY BAD DESIGN!
Read More...NHTSA ID Number: 11351524
Complaint Date: 2020-08-27
Fail Date: 2020-08-12
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MARINER
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING LOST POWER AND WAS DIFFICULT TO TURN. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT CALLED THE FORD LINCOLN OF QUEENS SERVICE CENTER DEALER, LOCATED IN QUEENS, NEW YORK, (888) 705-7067, AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.
NHTSA ID Number: 11351525
Complaint Date: 2020-08-27
Fail Date: 2020-08-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2018
Summary
MOST TIMES WHEN SLOWING DOWN THEN HITTING ACCELERATOR, TO SPEED BACK UP, THE CAR "STUTTERS" INDICATING IT IS BEING ROBBED OF FUEL. NOTICED HONDA HAS A RECALL IN FOR FUEL INJECTORS, BUT MY CAR IS YET TO BE COVERED.
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