Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351496
Complaint Date: 2020-08-27
Fail Date: 2020-08-20
Manufacturer’s Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 528I
Model Year: 2008
Summary
WHEN DRIVING LAST WEEK, WE HEARD HEAVY CLUNKING SOUNDS. WE TOOK THE CAR TO A MECHANIC TO INVESTIGATE THE NOISE, AND HE IDENTIFIED THE THE FRAME SWAY BAR MOUNT HAD SHEERED OFF WHERE THE SWAY BAR TO FRAME MOUNT IS. THE MECHANIC ASKED IF THE CAR HAD BEEN IN AN ACCIDENT. WE BOUGHT IT USED IN 2012, AND THERE WAS NO REPORT OF AN ACCIDENT. SINCE WE HAVE HAD IT, WE HAVEN'T HAD AN ACCIDENT EITHER.
Read More...NHTSA ID Number: 11351497
Complaint Date: 2020-08-27
Fail Date: 2020-08-19
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CALIBER
Model Year: 2009
Summary
SUB FRAME RUSTED OUT AND LOST CONTROL OF VEHICLE , ALMOST WRECKED
Read More...NHTSA ID Number: 11351498
Complaint Date: 2020-08-27
Fail Date: 2020-08-22
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: G37
Model Year: 2012
Summary
AIR BAG WARNING LIGHT ON 2012 G37 CONVERTIBLE WITH ONLY 46,000 MI. INFINITY SERVICE FOUND CODE B1018 OCCUPANT SENSOR FAILURE PASSENGER SEAT. QUOTED COST OF REPAIR AT $7200 TO REPLACE SEAT BASE. THIS IS OBVIOUSLY A DESIGN DEFECT WHEN CANNOT REPLACE A SENSOR WITHOUT REPLACING THE WHOLE BASE. THIS IS OBVIOUSLY A SENSOR DEFECT WHEN YOU SEE THE NUMBERS THAT HAVE REPORTED THIS FAILURE (IMAGINE THE NUMBER THAT DID NOT REPORT) THIS SHOULD BE A SAFETY RECALL AND. COVERED BY INFINITY. $7200 TO REPAIR A FAILED SENSOR IS UNREASONABLE.
Read More...NHTSA ID Number: 11351499
Complaint Date: 2020-08-27
Fail Date: 2020-08-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FIESTA
Model Year: 2013
Summary
ENGINE MALFUNCTION SERVICE NOW MESSAGE APPEARS RANDOMLY. ENGINE LOSES POWER, NO ACCELERATOR PEDAL FUNCTION WHILE HIGHWAY OR STREET DRIVING, IN TRAFFIC, PRESENTING A DANGEROUS DRIVING HAZARD. FORD DEALER SAY'S" NO DTC FOUND UPON TESTING. CANNOT DETERMINE CAUSE, CANNOT REPAIR .
NHTSA ID Number: 11351500
Complaint Date: 2020-08-27
Fail Date: 2020-08-03
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2020
Summary
PASSENGER AIR BAG DOES NOT WORK IF PASSENGER USES A CUSHON OR A HEAVY COAT. DEALER SAID THEY CAN NOT CHANGE THIS I WAS TOLD TO CONTACK HYUNDAI. I DID SO NO HELP YET. I BELEAVE THIS A PROBLEM WITH MADEAL AND IT SISTER KIA. A RECALL MAY BE NECESSARY TO GET THIS MATTER TAKEN CARE OF.
NHTSA ID Number: 11351501
Complaint Date: 2020-08-27
Fail Date: 2020-08-26
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: CROWN VICTORIA
Model Year: 2005
Summary
DESPITE HAVING SUBJECT VEHICLE SERVICED BY A DEALERSHIP UNDER RECALL 13V385, THE LOWER INTERMEDIATE SHAFT DEVELOPED A CORROSION DEFECT AFTER FOUR YEARS WHEREIN IT BECAME DIFFICULT TO STEER THE VEHICLE AT LOWER SPEEDS AND A LOUD CLUNKING NOISE WAS AUDIBLE FROM WITHIN THE CABIN EVERY TIME THE TOP OF THE STEERING WHEEL PASSED THE 6 O'CLOCK POSITION. OWNER INVESTIGATED: UPPER UNIVERSAL JOINT AT THE BOTTOM OF THE LOWER INTERMEDIATE SHAFT WAS BEGINNING TO SEPARATE, SHIFTING OUT OF PLACE APPROXIMATELY 3/16THS OF AN INCH WHEN STEERING WHEEL WAS IN THE 6 O'CLOCK POSITION BEFORE SLAMMING BACK INTO PLACE CAUSING A LOUD 'CLICK' WHICH REVERBERATED INTO THE CABIN THROUGH THE STEERING COLUMN AND SOUNDING MUCH WORSE. VEHICLE WAS TAKEN TO RECALL SERVICING DEALERSHIP; RECALL 13V385 WAS ONLY WARRANTIED FOR 3 MONTHS OR 5000 KILOMETRES (3125 MILES). OWNER WAS CHARGED $888.31 CAD ($675.95 USD) FOR REPAIRS ON A RECALL PART EXPERIENCING THE SAME CONDITIONS FOR WHICH THE RECALL WAS ISSUED. OWNER CONTACTED MANUFACTURER CUSTOMER RELATIONS DEPARTMENT TO INQUIRE ABOUT RECALLED PARTS EXPERIENCING RECALL CONDITIONS, WAS ADVISED OF THE RECALL WARRANTY AND THAT PAID SERVICE RESULTS IN 2-YEAR, UNLIMITED MILEAGE WARRANTY.
Read More...NHTSA ID Number: 11351502
Complaint Date: 2020-08-27
Fail Date: 2020-02-04
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STARTED TO MAKE AN UNKNOWN NOISE COMING FROM THE ENGINE. THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND LATER TOWED TO JIM ELLIS KIA OF KENNESAW, 1221 AUTO PARK DR NW, KENNESAW, GA 30144, AND WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
NHTSA ID Number: 11351503
Complaint Date: 2020-08-27
Fail Date: 2020-07-01
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 428I
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 BMW 428I. THE CONTACT STATED THAT THE DOORS GOT STUCK IN A LOCK WHEN PARKED, MAKING IT IMPOSSIBLE TO EXIT THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (BMW OF WESTCHESTER 543 TARRYTOWN ROAD, WHITE PLAINS, NY 10607 914-761-6666) AND THEY DIAGNOSED THE ISSUE AS BEING A FAULTY DOOR LOCK ACTUATOR. THEY REPLACED THE ACTUATOR WITH A NEW PART. THE FAILURE RECURRED, BUT THE DASH DRIVE SCREEN ON THE CONSOLE WENT BLANK AND THE FRONT BUMPER SENSORS WERE NOT FUNCTIONING. THE DASH DRIVE WAS REPAIRED BY THE DEALER BUT THE FRONT BUMPER SENSORS REMAIN UNREPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 18,000.
NHTSA ID Number: 11351504
Complaint Date: 2020-08-27
Fail Date: 2020-08-14
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: FORTE
Model Year: 2012
Summary
ENGINE KNOCKING & CLICKING. THERE WAS A RECALL ON THE ENGINE FROM KIA FOR THESE MODELS. IT HAPPENS ON STARTUP AND FADES AFTER DRIVING AWHILE
NHTSA ID Number: 11351505
Complaint Date: 2020-08-27
Fail Date: 2019-03-05
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2012
Summary
SHORTLY AFTER THE ENGINE WAS REPLACED FROM A RECALL, THE STEERING STARTED CLICKING AND RATTLING. WORSE ON ROUGHER TERRAIN AND THE INTERSTATE, BUT BASICALLY MAKES THE NOISE WITH ANY MOVEMENT OF THE STEERING WHEEL. IT SEEMS LIKE A VERY COMMON PROBLEM, I AM NOT SURE WHY HYUNDAI IS NOT FIXING THIS ISSUE. IT IS PRETTY BAD THAT THIS CAR HAS HAD 8 TO 10 RECALLS.
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