Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351506
Complaint Date: 2020-08-27
Fail Date: 2020-08-18
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2019
Summary
SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!
Read More...NHTSA ID Number: 11351507
Complaint Date: 2020-08-27
Fail Date: 2020-06-15
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2016
Summary
BEGINNING IN SEPTEMBER OF 2019, THE PILOT HAS COMPLETELY SHUT OFF AT LEAST 8 TIMES WHEN THE AUTO START/STOP FEATURE IS ON. WHAT SHOULD HAPPEN IS THE ENGINE AUTO SHUTS OFF BUT THE ELECTRICAL SYSTEM AND ALL OTHER SYSTEMS STAY ACTIVE. WHAT IS HAPPENING IS THE ENTIRE SYSTEM HAS SHUT DOWN AND WE NEED TO RESTART THE PILOT. IT TYPICALLY HAPPENS AT A STOP LIGHT BUT THE LAST TIME IT HAPPENED WHEN MY WIFE WAS TURNING LEFT OUT OF STOP LIGHT AND THERE WAS ONCOMING TRAFFIC. WE HAVE TAKEN IT TO OUR LOCAL HONDA DEALER AND THEY HAVE NO IDEA WHAT IS WRONG. OTHER IN THE HONDA PILOTEERS AUTO FORUM HAVE ALSO HAD THE SAME ISSUE BASED ON MY RESEARCH.
NHTSA ID Number: 11351508
Complaint Date: 2020-08-27
Fail Date: 2020-08-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TAURUS
Model Year: 2011
Summary
THIS CAR HAS A STEERING RECALL ON IT. THE RECALL WAS FIXED AND CLOSED OUT THREE YEARS AGO. THE SAME ISSUE IS COMING UP AND IT IS SAYING FAULTY STEERING ON THE SCREEN AND I LOSE POWER STEERING. I SPOKE TO THE DEALERSHIP AND SHE SAID IN THE SEVEN YEARS SHE HAS BEEN THERE SHE HAS NOT SEEN AN ISSUE LIKE THIS HAPPEN AGAIN ON A VEHICLE BUT WHEN I GOOGLED ABOUT IT I SAW TONS OF COMPLAINTS ABOUT PEOPLE GETTING THE STEERING RECALL 'FIXED' IN THEIR FORD AND THEN THE SAME ISSUE POPPING UP AGAIN AND THE CUSTOMER FORCED TO PAY THE MONEY FOR IT. IF MY STEERING GOES OUT I COULD BE IN A SERIOUS ACCIDENT ESP SINCE I DO A LOT OF HIGHWAY DRIVING AND CHILDREN IN MY CAR.
NHTSA ID Number: 11351509
Complaint Date: 2020-08-27
Fail Date: 2020-08-20
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM 1500
Model Year: 2005
Summary
REAR WHEELS LOCKED UP AT 55 MPH ON THE HIGHWAY CAUSING ME TO LOSE CONTROL AND ALMOST ROLL OVER, THE DRIVESHAFT SHEARED OFF AT THE REAR AND FLEW OUT FROM UNDER THE TRUCK. I WAS ABLE TO SLIDE OFF THE RIGHT SIDE OF THE ROAD AND AVOID A COLLISION.
Read More...NHTSA ID Number: 11351510
Complaint Date: 2020-08-27
Fail Date: 2020-08-26
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: LIBERTY
Model Year: 2004
Summary
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ORLANDO DODGE LOCATED AT 4101 W COLONIAL DR, ORLANDO, FL 32808) REGARDING NHTSA CAMPAIGN NUMBER: 13V252000 (STRUCTURE). THE CONTACT WAS INFORMED THAT THE REMEDY TO INSTALL A TRAIL HITCH TO REAR OF THE VEHICLE COULD NOT BE COMPLETED DUE TO RUSTING OF THE SUB FRAME. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.
NHTSA ID Number: 11351511
Complaint Date: 2020-08-27
Fail Date: 2020-03-02
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: CROSSTREK
Model Year: 2019
Summary
WINDSHIELD CRACKED FROM DASH AREA ABOUT 12'
Read More...NHTSA ID Number: 11351512
Complaint Date: 2020-08-27
Fail Date: 2020-08-20
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2016
Summary
AFTER STARTING VEHICLE I HEARD NOISE AFTER TURNING STEERING WHEEL TO BACK UP. PROCEEDED TO GO ON ROAD AND THE STEERING WAS NOT ACTING RIGHT. LIKE I HAD LOST MY POWER STEERING. TRIED TO MAKE TURN AND HAD TO COMMENSATE TO MAKE TRUCK STAY IN THE RIGHT LANE. NOT KNOWING WHAT WAS GOING ON TRIED TO GO STRAIGHT AS POSSIBLE TO A REPAIR SHOP I USUALLY USE. IT APPEARED TURNING WAS A PROBLEM. PULLED INTO THEIR PARKING LOT TURNING WHEEL REAL SLOW. THEY SAID IT WAS THE ELECTRIC STEERING PART AND IT SHOULD BE UNDER WARRANTY. LEFT THERE MAKING AS FEW AND SLOW TURNS AS POSSIBLE TO NEAREST WARRANTY STATION ABOUT 5 MILES AWAY, BILL TALLEY FORD IN MECHANICSVILLE. NOT SURE WHEN I WOULD HAVE NO POWER STEERING I WAS SCARED TO DRIVE 15 MILES TO WHERE I PURCHASED THE VEHICLE IN JAN., 2017, FROM SHEETY FORD. TALLEY FORD SAID THEY WOULD HAVE TO REPLACE WHOLE ELECTRIC POWER STEERING AS THERE WERE NO REPLACEMENT PARTS FOR THIS ITEM. I HAVE READ A LOT OF REPORTS AND REVIEWS AS FORD HAD THIS PROBLEM WITH OTHER MODELS AND HAS DONE NOTHING ABOUT IT. SAD I HAVE A TRUCK FOR LESS THAN 4 YEARS AND HAVING TO SPEND $2700,00 TO REPLACE A MAJOR PART THAT FORD KNOWS IS DEFECTIVE.
NHTSA ID Number: 11351513
Complaint Date: 2020-08-27
Fail Date: 2017-04-15
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: MURANO
Model Year: 2014
Summary
DRIVERS SIDE SUN VISOR IS WILL NOT STAY IN ANY SET POSITION. THIS IS A SERIOUS SAFETY ISSUE ON ANY DAY THAT THE SUN OUT, PARTICULARLY DRIVING INTO THE SUN. THIS IS A CRITICAL SAFE DRIVING COMPONENT OF ANY VEHICLE. VERY EXPENSIVE PART TO PURCHASE, FOR WHAT IT IS, BECAUSE OF THE HIGH DEMAND SINCE SO MANY HAVE FAILED. THE SUN VISOR WILL NOT STAY UP, AS IT WILL JUST DROP IN FRONT OF YOUR LINE OF VISION, AND IT WILL NOT STAY TOWARDS WINDSHIELD TO BLOCK THE BLINDING SUN. IT LOOKS LIKE THESE COMPLAINTS HAVE BEEN PLACED IN VARIOUS AREAS ON HERE.
Read More...NHTSA ID Number: 11351514
Complaint Date: 2020-08-27
Fail Date: 2020-07-17
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2015
Summary
WHILE DRIVING ON CROWDED HIGHWAY IN BOSTON AREA, TRUCK LOST ENGINE POWER. DASH GAVE FOLLOWING WARNINGS: SEE MANUAL, SERVICE ADVANCETRAC, HILL DESCENT CONTROL FAULT, HILL START ASSIST NOT AVAILABLE. AFTER EMERGENTLY SWITCHING LANES WITH NO ENGINE POWER, I SHUT THE TRUCK DOWN, PAUSED, AND RESTARTED THE ENGINE. THIS HAPPENED ~20 TIMES BEFORE I COULD GET IT FIXED. THE PROBLEM WAS A FAULTY THROTTLE BODY. THIS WAS NOT COVERED BY FORD EVEN THOUGH I CONSIDER THIS A MAJOR SAFETY HAZARD.
NHTSA ID Number: 11351515
Complaint Date: 2020-08-27
Fail Date: 2018-08-08
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE WAS LOSING POWER WHILE DRIVING AT 75 MPH, AND DEPRESSING THE ACCELERATOR PEDAL. THE RPMS DROPPED TO 35 MPH AND THE ENGINE REVVED. THE CONTACT ALSO STATED THAT WHEN THE ACCELERATOR PEDAL WAS RELEASED, THE VEHICLE WOULD SIGNIFICANTLY DROP IN SPEED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND IT RESUMED TO NORMAL. THE CONTACT MENTIONED WHEN THE FAILURE OCCURRED THE FIRST TIME, ALL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO HONDA OF SUPERSTITION SPRINGS, 6229 E AUTO PARK DR, MESA, AZ 85206, AND WAS DIAGNOSED BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
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