Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351860
Complaint Date: 2020-08-28
Fail Date: 2020-08-24
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2019
Summary
OVER SPEED OF 45 MPH AND A BUMP IS HIT THE STEERING WHEEL BEGINS TO SHAKE. THIS HAPPENED PREVIOUSLY AND STEERING DAMPER HAD BEEN REPLACED, BUT THE PROBLEM IS BACK AGAIN.
Read More...NHTSA ID Number: 11351861
Complaint Date: 2020-08-28
Fail Date: 2020-08-14
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: FIAT
Vehicle/Equipment Model: 500X
Model Year: 2016
Summary
THIS CAR IS A LEMON AND THE DEALERSHIP IS FULLY AWARE. SINCE THE BEGINNING, THE CAR WILL RANDOMLY SAY DRIVE MODE UNAVAILABLE, EVEN WHILE IN OPERATION. IT GOES INTO NEUTRAL WITHOUT SHIFTING AND ALWAYS HAS. THE TRANSMISSION MESSES UP IF I SWITCH INTO SPORT FROM AUTO ON THE HIGHWAY AND IT ALWAYS HAS. THE STEERING WHEEL FELL APART ON MY WAY HOME FROM WORK AND I HAD TO CALL THE DEALERSHIP, IT HAS STARTED FALLING APART AGAIN. THE DASHBOARD STARTED COMING APART AND THAT HAD TO BE REPAIRED. THE TRUNK LOCKS WHEN IT FEELS LIKE IT, AND ALWAYS HAS. I WILL CLOSE IT AND IT WILL IMMEDIATELY UNLOCK. THIS PREVENTS ME FROM LOCKING THE CAR AND I DON'T KNOW IF IT'LL FLY OPEN IF I TRY TO DRIVE IT. I HAVE TO WAIT FOR IT TO LOCK. THIS CAN LITERALLY TAKE HOURS! 2 WEEKS AGO, MY CAR ACTUALLY STARTED BY ITSELF AT 10:30 PM. I HEARD A CAR ALARM AND ASSUMED IT WAS A NEIGHBOR'S CAR. IT WAS MINE. MY KEYS WERE DOWNSTAIRS IN MY PURSE. I WAS UPSTAIRS BINGING LAW AND ORDER SVU. I COULDN'T GET THE CAR TO SHUT OFF. IT WAS RAINING AND DARK AND I LIVE ALONE AND I DON'T KNOW MY NEIGHBORS. LUCKILY SOMEONE CAME TO HELP ME ANYWAY. THE ALARM AND RADIO WE'RE BOTH BLARING NONSTOP. THE FUSE FOR THE FUEL HAD TO BE PULLED, TO SHUT IT OFF. THIS HAPPENED FOR TWO DAYS IN A ROW. NOW IT WON'T START. THE BATTERY IS FINE, THE RADIO AND LIGHTS AND DASH LIGHTS COME ON. EVERY POSSIBLE MECHANICAL FAILURE CODE IS SHOWING UP, ABS SYSTEM, KEYLESS ENTRY, POWER STEERING, REMOTE START, AIRBAGS, CHECK ENGINE ETC ARE ALL SHOWING AS DEFECTIVE. THIS CAR IS A LEMON. POMOCO JEEP CHRYSLER IN NN, VA, KNOWS IT'S A PIECE OF CRAP. INSTEAD OF LABELING AT WHAT IT IS, THEY EXPECT ME TO BRING IT IN CONSTANTLY AND CONSTANTLY BE WITHOUT TRANSPORTATION. IF I DIDN'T NEED A CAR, I WOULD NOT HAVE PURCHASED ONE. I WOULD LIKE A CERTIFIED MECHANIC, INDEPENDENT OF CHRYSLER AND IT'S DEALERSHIPS, TO FULLY EXAMINE AND DIAGNOSE THE ISSUES WITH MY CAR.
NHTSA ID Number: 11351862
Complaint Date: 2020-08-28
Fail Date: 2020-08-26
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2015
Summary
THE FUEL PUMP INTERMITTENTLY FAILS. SOMETIMES IT WON'T START AT ALL, SOMETIMES IT STARTS BUT THE ENGINE STUMBLES BEFORE IT SHUTS OFF, AND SOMETIMES THE ENGINE WILL JUST SHUT OFF WHILE ACCELLERATING ON THE ROAD. TOYOTA HAS DIAGNOSED IT AS A BAD FUEL PUMP AND ARE IN THE PROCESS OF REPLACING IT AT MY COST.
NHTSA ID Number: 11351863
Complaint Date: 2020-08-28
Fail Date: 2020-08-13
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DART
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 DODGE DART. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL BECAME HARD AND FAILED TO STOP. ON SEVERAL OCCASIONS THE BRAKE PEDAL WENT FROM HARD TO SOFT SPONTANEOUSLY. THE CONTACT REPLACED THE FRONT BRAKES. THE SERVICE ELECTRIC BRAKE SYSTEM WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP RAM FARMINGTON (970 E WOODLAWN DR, FARMINGTON, MO 63640, (573) 431-7800) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE VACUUM PUMP ASSEMBLY AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THAT OF NHTSA CAMPAIGN NUMBER: 15V800000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 87,049.
NHTSA ID Number: 11351864
Complaint Date: 2020-08-28
Fail Date: 2020-07-20
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: X1
Model Year: 2015
Summary
THIS IS REGARDING THE PANORAMIC SUNROOF SHADE/LINER. ALL OF A SUDDEN, HALF OF IT IS STUCK AND WILL NOT WORK. IT WILL NOT CLOSE OR OPEN. I HAVE AN EXTENDED WARRANTY AND THIS IS NOT COVERED SOMEHOW WITH BMW - AND THEY WANT $1000'S JUST TO DIAGNOSE THE PROBLEM. AFTER SEARCHING ONLINE, I SEE THAT THIS IS A VERY COMMON PROBLEM WITH NUMEROUS AND NUMEROUS X1 OWNERS OF THE SAME VEHICLE AND THAT OTHERS HAVE ISSUED A COMPLAINT REGARDING THE SAME ISSUE. HERE'S TO HOPING SOMETHING IS DONE AND A RECALL ISSUED. THANKS.
NHTSA ID Number: 11351865
Complaint Date: 2020-08-28
Fail Date: 2020-08-27
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2008
Summary
THE KEY FOB GETS STUCK IN THE IGNITION WHEN THE VEHICLE IS TURNED OFF AND PUT IN PARK. IF YOU SHAKE THE SHIFTER WHEN IT'S IN PARK WITH YOUR FOOT ON THE BRAKE AND THE KEY TURNED TO AS FAR AS IT WILL GO BEFORE TURNING THE CAR ON IT WILL USUALLY COME OUT AFTER A FEW ATTEMPTS AND CYCLES OF THIS PROCESS. YESTERDAY, FOR THE FIRST TIME, IT WAS LOCKED IN THE IGNITION AND WOULDN'T TURN THE VEHICLE ON. I DON'T KNOW THAT THIS SENSOR ISSUE IS RELATED, BUT THE TIRE PRESSURE SENSOR IS ALWAYS ON EVEN WHEN THE TIRE PRESSURE IS FILLED TO RECOMMENDED LEVELS.
Read More...NHTSA ID Number: 11351866
Complaint Date: 2020-08-28
Fail Date: 2020-08-26
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: CX-5
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE SUNROOF SUDDENLY EXPLODED. DURING THE FAILURE, THE SUNROOF WAS CLOSED AND A LOUD EXPLOSION HAD OCCURRED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ELDORADO MAZDA LOCATED AT 2150 N. CENTRAL EXPRESS WAY MCKINNEY TX) BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 77,000. INVALID VIN.
NHTSA ID Number: 11351867
Complaint Date: 2020-08-28
Fail Date: 2016-03-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FIESTA
Model Year: 2014
Summary
THE FIRST TIME WAS BEFORE MARIA TOOK THE CAR TO THE FORD OF CAROLINA IN PUERTO RICO. I WAS INFORMED TO CALL A NUMBER THAT WAS IN THE LETTER. I CALLED AND I NEVER GOT MY PHONE ANSWERED. THEN AFTER MARIA (THE HURRICANE) THEY WERE NOT TENDING TO ANYONE AND THERE WAS A ROLE LETTING US KNOW THAT I COULD GO TO FORD DE FAJARDO, FORD DE PONCE, FORD OF KENNEDY AVENUE OR THE FORD DE CAGUAS. FOR MY CONDITION, IT WAS PERTINENT TO BE CARED FOR IN CAROLINA. AFTER THAT DAY THEY CLOSED TRADES AND LEFT (SO AS NOT TO SERVE ANYONE). THEN 2 LETTERS ARRIVED AND INFORMED ME THAT I HAD TO WAIT FOR A THIRD LETTER TO ARRIVEN THE INFORMATION OF PROCEED TO REPAIR THE DOORS THAT OPEN WHEN THE CARRIAGE IS BEING DRIVEN FROM THE INSIDE OUT.
NHTSA ID Number: 11351868
Complaint Date: 2020-08-28
Fail Date: 2020-06-04
Manufacturer’s Name: Jayco, Inc.
Vehicle/Equipment Make: JAYCO
Vehicle/Equipment Model: JAY FLIGHT
Model Year: 2019
Summary
I BOUGHT A 2019 JAYCO JAYFLIGHT, TRAVEL TRAILER, MODEL 29BHDB. MY SLIDE OUT HAS A MANUFACTURING DEFECT THAT IS ALSO A SAFETY AND A LEGAL ISSUE AS WELL; BECAUSE THE HOLE TO INSERT A CRANK TO MANUALLY OPERATE THE SLIDE SHOULD IT FAIL IS BLOCKED BY THE TANK, SO IF THE SLIDE SHOULD FAIL THERE IS NO WAY TO MANUALLY RETRACT IT, WHICH MEANS THAT I WOULD HAVE TO DRIVE WITH MY SLIDE EXTENDED IF THAT SHOULD HAPPEN, THAT IS A SAFETY ISSUE AND A LEGAL ISSUE BECAUSE IT IS AN OFFENSE TO DRIVE WITH YOUR SLIDE EXTENDED, BUT I WOULD HAVE TO DRIVE TO A REPAIR SHOP TO HAVE THAT FIXED IF I CANNOT RETRACT THE SLIDE MANUALLY. THAT IS WOULD BE VERY DANGEROUS BECAUSE DRIVING WITH AN EXTENDED SLIDE OUT AFFECTS THE AERODYNAMICS OF YOUR VEHICLE WHILE IN MOTION. IN 2020 JAYCO DECIDED TO DISCONTINUE THIS MODEL BECAUSE OF THIS DEFECT AND OTHER ISSUES, BUT THEY HAVE REFUSED TO FIX THE DEFECT. THE TRAVEL TRAILER CAME WITH THE CRANK TO OPERATE THE SLIDE MANUALLY BUT THE HOLE TO ATTACH THE CRANK TO THE CRANK EXTENSION IS BLOCKED BY THE HOLDING TANK.
NHTSA ID Number: 11351869
Complaint Date: 2020-08-28
Fail Date: 2020-08-26
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2014
Summary
PASSENGER SIDE ACTIVE HEAD RESTRAINT (AHR) UNEXPECTEDLY DEPLOYED OVERNIGHT WHILE VEHICLE WAS PARKED IN DRIVEWAY. THERE WAS NO INDICATION THAT THEIR WAS A PROBLEM NOR WAS THE VEHICLE INVOLVED IN ANY SORT OF ACCIDENT OR IMPACT. VISUAL INSPECTION INDICATES THAT THE PLASTIC RETENTION CLIP PORTION OF THE AHR BROKE AWAY FROM THE METAL PIN MECHANISM CAUSING THE AHR TO DEPLOY.
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