Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351840
Complaint Date: 2020-08-28
Fail Date: 2020-08-21
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: MURANO
Model Year: 2007
Summary
ALL 2007 NISSAN MURANO HAVE A REAR T FRAME THAT RUST OUT AND THE WHEELES GO INWOULD AND THE FRAME GETS SO BAD IT CAN SPLITE AS YOUR DRIVING AND NISSAN NEVER HAD A RECALL ON THIS TYPE OF METAL THEY USED AND LET PEOPLE DRIVE THE CAR WHICH ANY MECHANIC WOULD TELL YOU IT IS NOT SAFE TO DRIVE THE COST OF REPAIR ON THIS IS AROUND 3000 DOLLARS
NHTSA ID Number: 11351841
Complaint Date: 2020-08-28
Fail Date: 2020-08-26
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CRUZE
Model Year: 2015
Summary
CAR STARTED SPUTTERING ON ACCELERATION AND AT CRUISING SPEEDS.. CHECK ENGINE LIGHT CAME ON WITH CODE P0171 FUEL SYSTEM TOO LEAN BANK 1. PCV VALVE LEAKING REQUIRING REPLACEMENT OF VALVE COVER
Read More...NHTSA ID Number: 11351842
Complaint Date: 2020-08-28
Fail Date: 2020-08-19
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2013
Summary
WHEN I FIRST STARTED MY CAR, I HEARD A WHINING NOISE THAT DIDN'T SOUND NORMAL, BUT WAS NOT OVERLY LOUD. ABOUT 5 MINUTES LATER (MAYBE LESS), AS I WAS TRAVELING DOWN A TOWN ROAD DOING 30MPH THE CAR SHUT OFF. MY ELECTRICAL SYSTEM STILL WORKED AS THE RADIO AND AIR CONDITIONING WERE ON. I PULLED INTO A DRIVEWAY OF A BUSINESS (WITHOUT POWER STEERING) AND PARKED. I WAS GOING TO CHECK TO SEE IF EVERYTHING LOOKED NORMAL AND SEE IF MAYBE THE FUEL PUMP RELAY HAD AN ISSUE. MY FUEL PUMP RELAY HAD PREVIOUSLY BEEN REPAIRED IN 2015 DUE TO NHTSA RECALL # 15V-115. HOWEVER, IN MAY 2019, THE CAR STOPPED RUNNING WHEN IT WAS DRIVING 70MPH DOWN AN INTERSTATE. I WAS INFORMED BY DODGE THAT THE FUEL PUMP RELAY WOULD NOT BE COVERED UNDER THE PREVIOUS RECALL FOR A SECOND TIME BECAUSE IT HAD EXPIRED AFTER 2 YEARS. IN NOVEMBER 2019, I RECEIVED ANOTHER RECALL NOTIFICATION FOR THE FUEL PUMP RELAY (NHTSA RECALL # 19V-813); HOWEVER, IT WAS INCOMPLETE BECAUSE PARTS WERE NOT AVAILABLE. WHEN I OPENED THE DOOR, I SMELLED BURNING RUBBER BUT DID NOT OBSERVE ANY SMOKE. AFTER I WAS ABLE TO POP THE HOOD, I SAW A SMALL FLAME IN THE AREA OF THE ALTERNATOR. I IMMEDIATELY GOT MY TWO CHILDREN (AGES 3 AND 6) OUT OF THE CAR AND CALLED 911. MY HUSBAND ARRIVED BEFORE THE FIRE TRUCK, BUT THE 911 OPERATOR TOLD US NOT TO TRY TO PUT OUT THE FIRE WITH THE FIRE EXTINGUISHER HE BROUGHT. THE CAR WAS A TOTAL LOSS BY THE TIME THE FIRE WAS PUT OUT BY FIREFIGHTERS. I'M JUST THANKFUL, FOR ONE, THAT MY CHILDREN AND I MADE IT SAFELY OUT OF THE CAR, AND FOR ANOTHER, THAT I DID NOT MAKE IT THE MILE AND A HALF LEFT TO HOME AND GET PARKED IN MY CARPORT BEFORE MY CAR CAUGHT FIRE. I WAS INFORMED OF NHTSA RECALL # 17V-435 RELATING TO ALTERNATOR FAILURE AND CAN'T HELP BUT WONDER, DUE TO THE LOCATION OF THE FLAME, IF MY VIN SHOULD'VE BEEN INCLUDED IN THAT RECALL, BUT WAS NOT.*DT*JB*DT*JB*DT*JB*DT*JB*DT *TR
NHTSA ID Number: 11351843
Complaint Date: 2020-08-28
Fail Date: 2018-08-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CRUZE
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE WINDSHIELD DEFROSTER FAILED TO OPERATE AS DESIGNED. THE CONTACT CONTACTED RIVERVIEW CHEVROLET (1063 LONG RUN RD, MCKEESPORT, PA 15132, (888) 733-9695) WHO DIAGNOSED THAT THE DEFROSTER NEEDED TO BE REPAIRED AND THE DASHBOARD HAD TO BE DETACHED AND RE-ATTACHED TO DO SO. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA ID Number: 11351844
Complaint Date: 2020-08-28
Fail Date: 2020-08-17
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ACADIA
Model Year: 2018
Summary
SHIFT VEHICLE INTO PARK. TURN VEHICLE OFF. WARNING LIGHT COMES ON AND SAYS "SHIFT TO PARK." TURN VEHICLE BACK ON. MOVE SHIFTIER FROM PARK TO 3RD GEAR. TURN VEHICLE OFF. WARNING LIGHT COMES ON AND SAYS "SHIFT TO PARK." DO THIS A FEW MORE TIMES AND IT FINALLY STOPS GIVING ME THE WARNING. IT DOES THIS INTERMITTENTLY.
Read More...NHTSA ID Number: 11351845
Complaint Date: 2020-08-28
Fail Date: 2020-08-24
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2016
Summary
MY 2016 FORD EDGE STARTED ROUGH STARTING FOR A COUPLE OF WEEKS AND THEN THE ENGINE LIGHT CAME ON. HAD THE CAR SCANNED #2COIL PACK ISSUE. REPLACED SPARK PLUGS. LASTED A WEEK. ENGINE LIGHT BACK ON WITH ROUGH START AND WHEN I WOULD GO FROM A STOP IT WOULD HESITATE. SCANNED AGAIN #2 COIL PACK .REPLACE #2 COIL PACK . LASTED ALMOST A WEEK. ENGINE LIGHT BACK ON SAME PROBLEMS. REPLACED ALL THE COIL PACKS. LASTED 1 DAY. THEN CAR OVERHEATED ON THE HIGHWAY . I TOOK IT TO THE DEALERSHIP TO FIND OUT IT NEEDS AN ENGINE. COOLANT IS LEAKING INTO THE #2 CYLINDER. CAR HAS 116,000 MILES AND FORD WILL NOT COVER ANY OF THE REPAIR.
NHTSA ID Number: 11351846
Complaint Date: 2020-08-28
Fail Date: 2020-08-28
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 328I
Model Year: 2011
Summary
FUEL PUMP MALFUNCTION SO I REPLACED THE FUEL PUMP 2 DAYS LATER I GET ANOTHER FUEL PUMP MALFUNCTION
Read More...NHTSA ID Number: 11351847
Complaint Date: 2020-08-28
Fail Date: 2020-07-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2015
Summary
THE FRONT PASSENGER HEADREST POPPED OPEN. I WASN'T DRIVING OR EVEN IN THE CAR WHEN IT HAPPENED THANKFULLY. I CAME OUT TO THE CAR AND IT HAD POPPED. IT HAS BEEN HOT HERE AND WONDERED IF THAT CAUSED IT, BUT IF THAT IS THE CASE IT IS VERY SCARY AS IT MAKES ME WONDER IF THAT'LL HAPPEN TO OTHER PARTS OF THE CAR. AS IS I'M WORRIED ABOUT THE DRIVER SIDE AS THAT SEAT STOPPED WORKING WITHIN A MONTH OF ME PURCHASING IT. AND NOW IT ISN'T WORKING AGAIN.
Read More...NHTSA ID Number: 11351848
Complaint Date: 2020-08-28
Fail Date: 2012-12-01
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: C250
Model Year: 2012
Summary
AIR BAG HAS NOT BEEN REPLACED
Read More...NHTSA ID Number: 11351849
Complaint Date: 2020-08-28
Fail Date: 2019-12-28
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: E320
Model Year: 2005
Summary
TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E320. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
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