Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351850
Complaint Date: 2020-08-28
Fail Date: 2020-08-10
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2013
Summary
2013 KIA SORENTO, 2.4L. I HAVE REPLACED THE ALTERNATOR, ACCELERATOR POSITION SENSOR, AND THE CRANK SHAFT POSITION SENSOR. SYMPTOMS OF THE PROBLEM ARE THIS, AFTER DRIVING TO ACHIEVE FULL OPERATING TEMP, LET THE CAR IDLE FOR 15 MINUTES, PULL OUT AND GET ON HIGHWAY, SLOW ACCELERATION, AND AT 2000 RPMS, THE CAR VIOLENTLY JERKS ABOUT 3 TIMES, TACH GOES TO 1000 RPM, ACCELERATOR IS NON RESPONSIVE BUT ENGINE DOES NOT DIE, AFTER ABOUT 4-5 SECONDS, THE ENGINE BEGINS TO RESPOND NORMALLY, NO CODES ARE CAPTURED, NO INDICATION TO WHAT THE ISSUE IS. I DID BRING MY CAR IN NOT LONG AGO AND THEY RE-FLASHED THE COMPUTER THAT CONTROLS THE TRANSMISSION, AND THIS NEW SOFTWARE MAY BE AT FAULT. IT IS NON REPRODUCIBLE TO DEMO TO THE KIA MECHANIC. BUT CAN HAPPEN AS SAID ABOVE BUT NOT RELIABLY. I PLAN TO GET A FULL ELECTRICAL DIAGNOSTIC OF THE MAIN COMPUTER, THE BODY CONTROLLER, AND TRANSMISSION CONTROLLERS TO SEE WHERE THE FAULT IS. I QUESTION THE HEALTH OF THE MAIN COMPUTER AS NO CODES ARE RECORDED.....SAMPLING RATE SEEMS TO BE IN QUESTION. THIS CAN HAPPEN AT 60 MPH OR 30 MPH, AT LOWER SPEEDS SEEMS LIKE THE ENGINE WILL TOTALLY QUITE ABOUT 30 PERCENT OF THE TIME, OTHER TIMES THE ENGINE CONTINUES TO RUN BUT IN "LIMP MODE" AND NON RESPONSIVE. I SEE THIS AS A SEVERE SAFETY ISSUE, YOU NEVER KNOW IF IT WILL DIE. IT ALSO SEEMS LIKE THE TRANSMISSION IS COMMANDED TO A LOWER GEAR AT HIGH SPEED AND AFTER THE JERKS, THE ENGINE WILL SHUT DOWN SO DAMAGE WILL NOT OCCUR TO TRANSMISSION OR ENGINE. IF ENGINE DOES NOT SHUT DOWN FULLY, IT SEEMS LIKE IT TAKES ABOUT 5 SECONDS FOR THE COMPUTER(S) TO RESET AND RESUME "NORMAL" OPERATIONS. ALWAYS HAPPENS WHEN IN MOTION, NEVER STATIONARY ON CITY STREET OR HIGHWAY AT 60 +MPH.
NHTSA ID Number: 11351851
Complaint Date: 2020-08-28
Fail Date: 2020-08-27
Manufacturer’s Name: Volvo Trucks North America
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: SEAT BELT ASSEMBLY
Model Year: 9999
Summary
PURCHASED ENGINE FAN CONTROL MODULE FROM AINTIER ON 8/11 THRU AMAZON. ON 8/27 MY WIFE WAS DRIVING HOME AND COULD SMELL BURNING FROM UNDER HOOD. AFTER STOPPING WE DISCOVERED THAT THE NEW ENGINE FAN CONTROL MODULE HAD APPARENTLY SHORTED AND MELTED THE FAN UNIT AND CABLE BACK TO THE BATTERY. ALSO MELTED WIRES AROUND THE PROXIMITY. THIS COMPANY NEEDS TO BE PULLED FROM SELLING AFTERMARKET PARTS, WHICH MAY CAUSE CAR FIRES. HERE IS THE ADD ON AMAZON. AFTER I REPORTED THE PROBLEM, IT NOW SHOWS OUT OF STOCK ONLINE..... AINTIER ORIGINAL ENGINE COOLING FAN CONTROL RELAY MODULE FIT FOR 2011-2016 VOLVO S60 2007-2015 VOLVO S80 2008-2010 VOLVO V70 2010-2013 VOLVO XC60 2008-2013 VOLVO XC70 SOLD BY: AINTIER
NHTSA ID Number: 11351852
Complaint Date: 2020-08-28
Fail Date: 2020-08-28
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TL
Model Year: 2001
Summary
TL* THE CONTACT OWNS A 2001 ACURA TL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11351853
Complaint Date: 2020-08-28
Fail Date: 2020-08-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2015
Summary
REAR EVAPORATOR CORE CORRODED AND LEAKED. NEEDED REPLACEMENT AS THE AC WAS NO LONGER WORKING. 69,000 MILES. BOTH THE REPAIR SHOP (MIDAS) AND AN AUTO DEALER CONFIRMED THAT THIS IS A COMMON PROBLEM - AND BOTH INDEPENDENTLY COMMENTED ON BAD DESIGN - THAT THE CORE IS DIRECTLY EXPOSED TO ROAD SALT AND UNDERCARRIAGE MOISTURE, FOSTERING CORROSION. REPAIR COST WAS $849.72.
Read More...NHTSA ID Number: 11351854
Complaint Date: 2020-08-28
Fail Date: 2016-02-10
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2010
Summary
I PURCHASED THE CAR IN 2015 AND WITHIN THE FIRST YEAR PAINT BEGAN TO COMING OFF THE ENTIRE BODY OF THE VEHICLE. I ASKED THE BUSINESS THAT I HAD PURCHASED THE VEHICLE FROM AND WAS TOLD TO GET A PAINT JOB. I JUST DID NOT KNOW WHAT TO DO. I WAS A SENIOR OF 65 YEARS OLD AND DID NOT KNOW HOW TO HANDLE THE SITUATION.
Read More...NHTSA ID Number: 11351855
Complaint Date: 2020-08-28
Fail Date: 2020-02-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CAPRICE
Model Year: 2014
Summary
WHILE DRIVING ON CITY STREETS, THE VEHICLE DOOR LOCKS UNLOCK AND LOCK BACK REPEATEDLY. VEHICLE EXPERIENCES SOME HESITATION AND POWER TO CAR CUTS OFF AND THEN BACK ON AGAIN CAUSING IT TO JERK. MOST THE TIME THIS OCCURS WHILE DRIVING BUT ON OCCASION IT WILL ALSO HAPPEN WHEN STOPPED AT A LIGHT. IT COMPLETELY CUT OFF A COUPLE OF TIMES BUT I WAS ABLE TO START IT AGAIN WITH NO PROBLEM.
Read More...NHTSA ID Number: 11351856
Complaint Date: 2020-08-28
Fail Date: 2020-03-13
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2011
Summary
MY CAR WENT IN FOR REPAIRS FOR STALLING AT A LIGHT OR STOP SIGN, THE DAY AFTER I GOT THE CAR BACK IT STALLED AGAIN AND THIS TIME CUT OUT THE ELECTRICITY TO THE VEHICLE , I COULD NOT ENGAGE THE EMERGENCY BREAK NOR COULD I PUT THE CAR IN PARK. I HELD MY FOOT ON THE BREAK BECAUSE OF A SMALL DOWNHILL AND I WAS AFRAID THE CAR MIGHT RUN INTO OTHER CARS AT THE INTERSECTION. THE PERSON AT SUBARU WAS WALKING ME THROUGH THE PROCESS OF HOW TO MANUALLY PUT THE GEAR IN PARK,WHILE I WAS ATTEMPTING TO DO THIS A WOMAN YELLED AT ME TO GET OUT OF THE CAR BECAUSE IT WAS ON FIRE,ACCORDING TO SUBARU'S INVESTIGATION, THE FIRE STARTED AT THE LEFT REAR OF THE ENGINE.
NHTSA ID Number: 11351857
Complaint Date: 2020-08-28
Fail Date: 2020-08-28
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2011
Summary
HEATER/DEFROST BLOWER SPEED CONTROLLER AND ASSOCIATED WIRING FAILURE CAUSING WIRE SMOKE COMING OUT FROM UNDER DASH BOARD. IF I DIDN'T TURN OFF CLIMATE CONTROL, I SUSPECT IT COULD HAVE ESCALATED TO AN ELECTRICAL FIRE. WITHOUT DEFROST WORKING, IT IS HARD TO SEE OUT OF WINDSHIELD.
Read More...NHTSA ID Number: 11351858
Complaint Date: 2020-08-28
Fail Date: 2020-08-28
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ACADIA
Model Year: 2018
Summary
I HAVE BEEN HAVING ISSUES WITH THE GMC ACADIA'S SHIFT TO PARK FUNCTION. ON A DAILY BASIS WHILE DRIVING, WHEN I STOP THE CAR AND SHIFT IT INTO PARK, TAKE MY FOOT OFF THE BREAK, AND TURN OFF THE IGNITION, THE CAR BEEPS CONTINUOUSLY AND DISPLAYS A MESSAGE THAT THE CAR IS NOT IN PARK. I TYPICALLY HAVE TO TURN THE CAR ON AND OFF MULTIPLE TIMES OR PUMP MY FOOT ON THE BRAKE MULTIPLE TIMES FOR THE MESSAGE AND SOUND TO CLEAR. THE CAR HAS EVEN CONTINUED TO ROLL FORWARD A FEW TIMES AS WELL WHEN SHIFTED TO PARK AND THE IGNITION OFF.
NHTSA ID Number: 11351859
Complaint Date: 2020-08-28
Fail Date: 2020-08-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TRANSIT CONNECT
Model Year: 2014
Summary
SUN VISOR BAR INTERNALLY CRACKED POSSIBLY FROM SUN AND CAUSES THE VISOR TO DROP DOWN SUDDENLY WHILE DRIVING, DANGEROUSLY OBSCURING VIEW.
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