Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11351820
Complaint Date: 2020-08-28
Fail Date: 2019-12-01
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MILAN
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11351821
Complaint Date: 2020-08-28
Fail Date: 2020-08-21
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: PONTIAC
Vehicle/Equipment Model: SOLSTICE
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 PONTIAC SOLSTICE. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT WAS CONCERNED FOR HIS SAFETY THAT THE AIR BAGS MAY DEPLOY INDEPENDENT OF A CRASH. NEITHER THE DEALER NOR MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
NHTSA ID Number: 11351822
Complaint Date: 2020-08-28
Fail Date: 2018-08-28
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 NISSAN ALTIMA. THE CONTACT STATED THAT THE DASHBOARD MELTED AND CAUSED A GLARE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER LOCATED IN WESTERN, FLORIDA WHERE THE TECHNICIAN FAILED TO ADDRESS THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
NHTSA ID Number: 11351823
Complaint Date: 2020-08-28
Fail Date: 2020-08-27
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2020
Summary
SITTING STATIONARY IN THE DRIVEWAY, A LARGE CRACK SPONTANEOUSLY BEGAN AND EXTENDED ACROSS THE WINDSHIELD. THE DAMAGE AND CIRCUMSTANCES ARE CONSISTENT WITH CURRENT CLASS ACTION LEGAL FILINGS FROM MANY, MANY VEHICLE OWNERS WHO HAVE HAD SIMILAR EXPERIENCES WITH RECENT SUBARU WINDSHIELDS.
NHTSA ID Number: 11351824
Complaint Date: 2020-08-28
Fail Date: 2020-08-10
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2017
Summary
ENGINE KEPT LOSING POWER AND BOGGING DOWN. TOOK IT TO FORD AND THEY SAID I NEEDED A NEW ENGINE BECAUSE RADIATOR COOLANT WAS GETTING INTO THE CYLINDER HEADS FOR QUITE SOME TIME. NO CHECK ENGINE LIGHTS CAME ON OR ANYTHING. VEHICLE HAS BEEN IN THE SHOP NOW FOR 4 DAYS. THEY SAID THEY ARE WAITING ON THE NEW ENGINE AND MY VEHICLE "SHOULD" BE FIXED BY NEXT FRIDAY. *FINGERS CROSSED*. THIS APPARENTLY HAS BEEN A KNOWN ISSUE FOR QUITE SOME TIME, ACCORDING TO SOME FORUMS, AND LAWSUITS ARE BEING PUT INTO PLACE BECAUSE OF THIS SERIOUS ISSUE WITH FORD ESCAPE VEHICLES, RANGING FROM THE YEAR 2013 TO 2019. THERE NEEDS TO BE A RECALL ON THESE ENGINES IF THIS IS A KNOWN ISSUE. PEOPLE CAN GET HURT FROM THIS..... ESPECIALLY IF NO CHECK ENGINE LIGHT IS ON.
NHTSA ID Number: 11351825
Complaint Date: 2020-08-28
Fail Date: 2020-04-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2015
Summary
TL* THE CONTACT OWNED A 2015 RAM 1500. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE CONTACT TOOK THE VEHICLE TO THREE SEPARATE DEALERS AND THEY COULD NOT FIND ANYTHING WRONG. THEY SAID NOT TO WORRY ABOUT THE CHECK ENGINE LIGHT UNLESS IT STARTED TO BLINK. THE VEHICLE LOST POWER WHILE TRAVELLING UP A HILL AND DEALER ADVISED THE CONTACT TO TURN OFF THE VEHICLE AND RESTART TO REBOOT THE COMPUTER TO REGAIN POWER. THE OIL PRESSURE LIGHT ALSO CAME ON. THE VEHICLE WAS TAKEN TO THE DEALER HOMETOWN MOTORS CHRYSLER DODGE JEEP (602 HIGHWAY 95, WEISER, ID 83672 208-549-6020) AND THEY RAN A CHECK ON THE COMPUTER. THEY SAID THERE WAS A LEAK FROM THE EXHAUST BUT RESCHEDULED THE APPOINTMENT FOR THE FOLLOWING WEEK. THE CONTACT'S WIFE WAS DRIVING THE VEHICLE AND IT BACKFIRED THEN BLACK SMOKE CAME OUT BOTH TAIL PIPES. THE VEHICLE WAS PULLED OVER AND FLAMES CAME OUT OF THE HOOD. THE VEHICLE BURNT TO THE GROUND. THE MANUFACTURER HAD AN INDEPENDENT INSPECTOR CHECK THE WRECKAGE AND ABSOLVED THEMSELVES AND THE DEALER OF ANY FAULT. THERE WERE NO INJURIES AND A POLICE INCIDENT REPORT WAS FILED. THE CONTACT'S WERE WAITING FOR A SETTLEMENT FROM THEIR INSURANCE COMPANY. THE FAILURE MILEAGE WAS 88,000.
NHTSA ID Number: 11351826
Complaint Date: 2020-08-28
Fail Date: 2020-08-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2015
Summary
SERVICE SHIFTER COMES ON ALONG WITH THE LIGHTS ALL TURING RED NEXT TO THE SHIFTER
Read More...NHTSA ID Number: 11351827
Complaint Date: 2020-08-28
Fail Date: 2020-08-27
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TAURUS
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD TAURUS. THE CONTACT STATED THE VEHICLE FAILED TO START WITHOUT WARNING. THE CONTACT CALLED SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746, (301) 298-0793) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE THAT OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
NHTSA ID Number: 11351828
Complaint Date: 2020-08-28
Fail Date: 2020-08-26
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER'S HEADREST EXPLODED AND SEPARATED WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*DT *TR
NHTSA ID Number: 11351829
Complaint Date: 2020-08-28
Fail Date: 2019-01-16
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: E550
Model Year: 2011
Summary
TL* TAKATA RECALL. THE CONTACT OWNS 2011 MERCEDES BENZ E550. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE VEHICLE AND THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE HEAD BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. FOR THE BODY WORK OF THE ACCIDENT. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 16V081000 (AIR BAGS) THE VEHICLE WAS NOT TAKEN TO A DEALER BUT THE CONTACT CALLED MERCEDES-BENZ OF WESTMONT (200 E OGDEN AVE, WESTMONT, IL 605590 AND WAS INFORMED THEM OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,972. PART DISTRIBUTION DISCONNECT. ## VIN PASSED ## MERCEDES-BENZ E550W4 2011 ##
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