Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11352285

Complaint Date: 2020-08-31

Fail Date: 2018-08-01

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CHEVROLETeBay

Vehicle/Equipment Model: COBALT

Model Year: 2007


Summary

TL* THE CONTACT OWNS A 2007 CHEVROLETeBay COBALT. THE CONTACT STATED THAT WHILE ATTEMPTING TO RESTART THE VEHICLE, THE ENGINE FAILED TO TURN OVER. THE VEHICLE WAS TOWED TO TURNER CHEVROLETeBay LOCATED AT 1005 E. MAIN ST, PARK HILLS, MO 63601, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN FAILED AND DAMAGED THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 175,000.

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NHTSA ID Number: 11352286

Complaint Date: 2020-08-31

Fail Date: 2020-08-19

Manufacturer’s Name: VolvoeBay Car USA, LLC

Vehicle/Equipment Make: VOLVOeBay

Vehicle/Equipment Model: C70

Model Year: 2011


Summary

DOOR OPENS WHILE DRIVING

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NHTSA ID Number: 11352287

Complaint Date: 2020-08-31

Fail Date: 2020-08-27

Manufacturer’s Name: General MotorseBay, LLC

Vehicle/Equipment Make: CADILLACeBay

Vehicle/Equipment Model: SRX

Model Year: 2013


Summary

HEAD ON COLLISION AT 40 MPH ON A CITY STREET. AIR BAGS DID NOT DEPLOY AND SEAT MOVED FORWARD. RESULTING IN ER VISIT AND HEAD LACERATION AND LOSS OF CONSCIOUSNESS.

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NHTSA ID Number: 11352288

Complaint Date: 2020-08-31

Fail Date: 2020-01-06

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: FUSION

Model Year: 2008


Summary

I A MAIL RELATED TO AN IMPORTANT SAFETY RECALL. THERE IS A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCKING BRAKING SYSTEM THAT IS STUCK OPEN. AND THIS PROBLEM IS MORE NOTICEABLE DURING A RAINY DAY OR WINTER PERIODS. I REALLY HAVE TO DRIVE VERY VERY SLOWLY FOR THE BRAKES TO OPERATE WELL. I ALSO PLANNED TO SELL OFF THE CAR BUT BECAUSE OF THE CONDITION I DID NOT WANT TO RISK LIFE FOR SOMEONE ELSE. BEFORE THE SAFETY RECALL MAIL I TOOK THE VEHICLE TO MECHANICS TO SOLVE THE PROBLEM THEY FAILED BECAUSE THEY DID NOT KNOW WHERE THE PROBLEM WAS. BUT NOW THAT I KNOW WHAT THE PROBLEM IS AND FORDeBay COMPANY HAD PROMISED TO SOLVE THE PROBLEM BY THE END OF THE FIRST QUARTER OF 2020 BUT NOW WE ARE ALMOST IN THE LAST QUARTER OF 2020, I DON'T KNOW IF THEY GAVE UP ON THEIR PROMISE.

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NHTSA ID Number: 11352289

Complaint Date: 2020-08-31

Fail Date: 2019-08-01

Manufacturer’s Name: BMWeBay of North America, LLC

Vehicle/Equipment Make: BMWeBay

Vehicle/Equipment Model: 335I

Model Year: 2007


Summary

ABSeBay HYDRAULIC PUMP UNIT FAILURE. THIS FAILURE COULD RESULT IN A LACK OF BREAKING CAPACITY IN ALL CONDITIONS. THE COST TO REPAIR IS PROHIBITIVE AND FROM THE SEARCH OF THE INTERNET IT IS PERVASIVE IN THE 2005-2010 MODEL YEARS IN THE 3 SERIES BMWeBay.

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NHTSA ID Number: 11352290

Complaint Date: 2020-08-31

Fail Date: 2020-08-28

Manufacturer’s Name: TeslaeBay, Inc.

Vehicle/Equipment Make: TESLAeBay

Vehicle/Equipment Model: MODEL S

Model Year: 2016


Summary

MY PARKING BRAKE ACTUATOR HAS FAILED. TESLAeBay HAS REFUSED TO REPLACE IT UNDER THE RECALL. THEY CLAIM THAT MY CAR WAS BUILT ONE MONTH AFTER THE RECALL ENDED, AND IS NOT IMPACTED. HOWEVER WHEN ASKED FOR THE DIFFERENT PART#'S THEY DID NOT PROVIDE HOW THEY DETERMINED MY PARKING BRAKE WAS NOT AFFECTED. I TRIED TO WORK WITH THEIR MANAGEMENT AND THEY CONTINUE TO DECLINE REPLACEMENT. MY CAR WAS BUILT IN 2016 NOVEMBER. IT IS HIGHLY UNLIKELY THAT A CUT IN AT THE FACTORY OCCURRED THAT QUICKLY THAT THEY DIDN'T USE THE DEFECTIVE PARTS DURING THIS TIME.

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NHTSA ID Number: 11352291

Complaint Date: 2020-08-31

Fail Date: 2020-08-30

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: ACURAeBay

Vehicle/Equipment Model: MDX

Model Year: 2018


Summary

TICKING NOISES COMING FROM ENGINE. CONFIRMED WITH DEALER ACURAeBay IS LOOKING INTO THIS. I'M ALSO EXPERIENCING BRIEF LOSS OF POWER DEALER STATES THIS IS ASSOCIATED WITH ENGINE.

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NHTSA ID Number: 11352292

Complaint Date: 2020-08-31

Fail Date: 2020-08-17

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: ESCAPE HYBRIDeBay

Model Year: 2009


Summary

TL* THE CONTACT OWNS A 2009 FORDeBay ESCAPE HYBRIDeBay. THE CONTACT STATED WHILE DRIVING 55 MPH, THE CHECK BRAKING SYSTEM, TRACTION CONTROL AND EMERGENCY BRAKE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HIS DESTINATION. THE CONTACT STATED WHILE RESTARTING THE VEHICLE, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOOR AND USE THE PARKING BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS REFERRED TO LOCAL DEALER. THE VEHICLE WAS TAKEN TO LOCAL DEALER NICK MAYER LINCOLNeBay WESTLAKE LOCATED AT 24400 CENTER RIDGE RD, WESTLAKE, OH 44145, (440) 835-3700, WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE MASTER CYLINDER, BRAKE BOOSTER, ELECTRONIC CONTROL UNIT AND MODULE AND ABSeBay HYDRAULIC UNIT TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 101,000.

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NHTSA ID Number: 11352293

Complaint Date: 2020-08-31

Fail Date: 2020-03-02

Manufacturer’s Name: HondaeBay (American HondaeBay Motor Co.)

Vehicle/Equipment Make: HONDAeBay

Vehicle/Equipment Model: CR-V

Model Year: 2001


Summary

AIR BAGS RECALLED AND UNSAFE. HAVE RECEIVED NO REMEDY FROM HONDAeBay SINCE ORIGINAL LETTER WAS SENT IN MARCH OF 2020.

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NHTSA ID Number: 11352294

Complaint Date: 2020-08-31

Fail Date: 2020-08-25

Manufacturer’s Name: FordeBay Motor Company

Vehicle/Equipment Make: FORDeBay

Vehicle/Equipment Model: ESCAPE

Model Year: 2013


Summary

TL* THE CONTACT OWNS A 2013 FORDeBay ESCAPE. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. UPON OPENING THE HOOD, THE CONTACT NOTICED THAT THE COOLANT RESERVOIR WAS EMPTY. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE COOLANT LEVEL WAS LOW AND WAS TOPPED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THERE WAS NO INDICATION OF A LEAK. THE CONTACT CALLED KOONS FALLS CHURCH FORDeBay (1051 E BROAD ST, FALLS CHURCH, VA 22044 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

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Bestseller No. 1
KINGBOLEN Ediag Elite OBD2 Scanner Bluetooth, Bi-Directional Control Scanner All System Diagnostic Tool for iOS & Android, 15+ Hot Reset, CANFD Protocol, FCA AutoAuth, No Subscriptions Lifetime Update
  • OBD2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15+ reset service, bi-directional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth OBD2 scanner diagnostic tool ideal for DIY's and private car owners.
  • Bi-Directional Control for Quickly Locating Problems: The Bi-Directional Scan tool allows you to send commands directly from your smartphone to your vehicle's ECU for active testing. This feature helps to quickly narrow down problems such as air conditioning clutches, windows, doors, sunroofs, etc., reducing diagnostic time for mechanics and helping DIY users locate faults more easily. In addition, Ediag Elite provides fault analysis and repair guidance to help you solve problems efficiently.
  • 15+ Maintenance Resets: The current version introduces 15+ popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, EGR Learning, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us via support@kingbolen.c o m to check compatibility.
  • Wide Compatibility Can-FD & FCAeBay Autoauth: Compatible with GM, FordeBay, ToyotaeBay, ChryslereBay, HondaeBay, MazdaeBay, NissaneBay, MitsubishieBay, HyundaieBay, KIAeBay with standard OBD2 port from 1996 to newer. More car brands and features will be released gradually. Newest Ediag Elite scanner supports CANFD Protocol and FCAeBay cars. Note: Coverage may vary on different vehicle by model& year ,Please contact us via support@kingbolen.c o m to confirm compatibility before purchase.
  • Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent AutoVIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time performance. Data logging/reporting is available for playback and further analysis.
Bestseller No. 2
KINGBOLEN OBD2 Scanner Bluetooth, K7 Wireless Bidirectional Scan Tool with 3Yrs F.Ree Update(Worth 300), ECU Coding, 31+ Resets, All Systems Car Diagnostic Scanner, FCA AutoAuth, Crankshaft Relearn
  • 2025 Newest Top-tier Car Scanner: KINGBOLEN K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Control Test, ECU Online/Offline Coding, Customization, 31+ Restes, PMI for FordeBay, LincolneBay, MazdaeBay, Global version for 100+ brand vehicles and 17 languages, no area limit, FCAeBay AutoAuth, 3-year Fr-ee Software Upgrade. After 3 years, it will continue to work with the last update version, but online functions can't be available
  • OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with AUTO VIN can do one-click to scan ECUs on most of vehicles, like PCM, ECM, EPS, BCM, TPMS, SAS, A/C system... to read/clear code, view live data, freeze frame, read ECU info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
  • Bi-Directional Control Test/Active Test: Bi-directional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to sav* money and time on car repairs when performing complex maintenance and repair
  • Advanced ECU Online/Offline Coding: ECU Coding allows you to refresh hidden functions to optimize vehicle performance, customize vehicles, match the replaced components with ECU. In contrast to similarly priced products that only support Offline Coding, the KINGBOLEN K7 diagnostic tool can do Variant coding for Benz and also supports Online Coding which can send coding values directly from the server, faster and more accurate. (Note: please check compatibility before order.)
  • 31 Reset Functions: Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional automative OBDII scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABSeBay Bleeding, Injector Coding, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. NOTE: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase
SaleBestseller No. 3
KINGBOLEN OBD2 Scanner Bluetooth, All System Bidirectional Control Car Diagnostic Tool for Toyota/Lexus, No Subscription Fee, SOLOSCAN Code Reader for iOS & Android, All Reset Service, ECU Coding
  • 【Lifetime Free, All-In-One Car Scanner for ToyotaeBay LexuseBay Models】As a specialized diagnostic tool for ToyotaeBay & LexuseBay, this 2025 newest KINGBOLEN SOLOSCAN provides In-depth All systems diagnostics, F.ree Full Reset Functions, Powerful Bi-directional Control, ECU Coding, Lifetime F.ree Update, 22 Languages, No IP Limited, etc. Bluetooth technology allows the obd2 scanner to be linked to your cell phone easily, showing what's wrong and how to fix it, so you can understand your car's health anytime, anywhere!
  • 【OE-Level Full System Diagnostics】This bluetooth obd2 scanner provides in-depth diagnostic information for all available modules including TCM/ECM/ABSeBay/BCM/SAS/EPB/Fuel...systems. Soloscan can read ECU info, read/clear codes, view data stream, retrieves freeze-frame, do active functional test and print the diagnostic report you need. Master cars situation with a few simple clicks!
  • 【Powerful Bi-Directional Control/Active Test】Kingbolen Soloscan car diagnostic scanner for ToyotaeBay & for LexuseBay, can send commands to vehicle systems/components to identify potential problems and test their working status. You don't need to tear things apart they can be tested electronically like opening and closing of the sunroof and things of that nature.
  • 【Advanced ECU CODING Function】This bidirectional scan tool supports Component Matching, Customize OE-settings, Flash Hidden Feature, Optimize car performance. You can activate higher-level functions or disable annoying features, like Auto Rear Mirror Folding, Auto Door Lock/Unlock, Daytime Running Light, etc.*NOTE: Coding functions vary by model & year. Not for all models, please check compatibility before purchase.
  • 【All F-ree Maintenance Service】The diagnostic scan tool is equipped with powerful free reset services to perform after repair and maintenance, including Oil reset, EPB reset, SAS calibration, ABSeBay bleeding, injector code, TPMS reset, D.P.F Regen, etc. Enter from the all-system diagnostic menu to unlock more system special functions, and effectively handle the reset and relearn of most cars. Note: The Special function vary by model& year, Reach us via support@kingbolen.c o m to check compatibility.
Bestseller No. 4
KINGBOLEN Ediag Plus Bluetooth Scanner, All System Bidirectional Control OBD2 Diagnostic Scanner for iOS & Android with ECU Coding, CAN-FD Protocol, Auto VIN, 15+ Rest Functions, 1 Year Gratis Update
  • 【KINGBOLEN EDIAG Plus Bi-directional Control Bluetooth Scanner】KINGBOLEN Ediag Plus Bluetooth Scanner (Upgraded version of thinkdaig/ediag)equipped with 15+ resets, ECU coding, Bi-directional test, CAN-FD Protocol, Auto-VIN, full systems diagnosis, one year F-ree update. Bluetooth connection makes your phone becomes a smart diagnostic scanner with wider working range and you can operate the device conveniently.
  • 【Full Systems Diagnostic Tool】As an OE-Level full systems diagnostic tool, KINGBOLEN Ediag plus supports read/clear fault codes, read live data, view 4-in-1 live data of in text & graph, ECU information, read control module information, actuation tests and maintenance functions for ECM, ABSeBay, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc..The diagnosis report reveals the fault codes fast, helps you located the related components efficiently.
  • 【15+ Special Service Functions】KINGBOLEN EDIAG plus obd2 scanner diagnostic tool covers almost all commonly used maintenance: Oil Light Reset, Battery Reset, SAS Calibration, Injector Coding, TPMS Reset, ABSeBay Bleeding, Electronic Throttle Learning, Headlight Matching, Sunroof Initialization, Suspension Matching, Transmission Learning and more advanced functions can be found in the car model.
  • 【ECU Coding】The KINGBOLEN EDIAG Plus diagnostic tool is used as an OE Level scanner. ECU Coding allows you to match replaced components with ECU data, hidden flash functions for BMWeBay, for GM, for Benz, etc. Whether you are a private owner or a professional technician, EDIAG Plus is a powerful and handy scanner tool for you. Coverage list may vary by car brand and model. Please check with us before placing an order.
  • 【Bidirectional Test】This EDIAG plus Bluetooth scan tool could send commands to and receive information from ECU of the vehicles to test the solenoids and actuators working status, which finds faults without using the vehicle controls and no need disassembling components, saving a lot of time to identify the root cause. You can use Bidirectional Test to check Window Up and Down/Wiper/Door Test, Rearview Mirror Test, Headlight Test and more.
Bestseller No. 5
KINGBOLEN K10 Elite Bidirectional Scan Tool with Topology Graph, Full Systems OBD2 Diagnostic Scanner with 40+ Resets, ECU Coding,FCA AutoAuth,SGW,ADAS,CAN-FD & DoIP, 2-Yr F-ree Update,Upgraded of K10
  • 【Advanced Diagnostic Device】KINGBOLEN K10 ELITE Car Code Reader is equipped with 10.0-Inch HD Touch Screen, Rear Camera 8.0MP, powerful Android 10.0 OS, 4+128GB Extended Memory, lasting 3.85V/12600mAh(7.7V/6300mAh)Battery and WIFI/Bluetooth Diagnostics. Supports Full System Diagnosis+ 40 Reset Services+ ECU Coding+ Active testing+ Remote Support+ Intelligent Diagnosis+ Modular expansion+ ADAS Calibration+ Topology map+ Guidance Function+ AUTO VIN. Enjoy maintenance and meet your needs easily!
  • 【OE-Level Full Systems OBD2 Scanner】KINGBOLEN K10 ELITE OBD2 scanner supports vehicle All Systems Diagnostic and OBD2 Full Function, it can Read/Clear Fault Codes, Read Live Data/Freeze Frame, Read Control Module Information, Actuation Tests and Reset Functions for TPMS,ECM,BCM,ABSeBay,SRS,TCM,BMS,SAS,A/C system etc.. The wired connection is more stable during use and is not easily interrupted. One-Click to scan all ECU, Applicable to maintenance technicians, repair shops & individual owner
  • 【Intuitive Topology Map Design】K10 Elite Diagnostic Tool introduces the innovation of Module Topology Mapping which illuminates the interplay between diverse vehicle modules and swiftly pinpoints faulty ones in a single glance. This feature slashes guesswork, enhances diagnostic every equipped systems to troubleshoot fault codes. Recommend to choose Smart Scan when use this function.It Support 5 Extended Modules and more, ADAS Calibration, CAN FD/DoIP+ FCAeBay SGW, Diagnostic Report QR code Share
  • 【40+ Services/Calibration/Relearn Functions】K10Elite Wired OBD2 Diagnostic Tool comes with 40+ Functions, Such as Oil, EPB, SAS, Throttle, BMS, TPMS Reset, ABSeBay Bleeding, Injector Coding, Fuel Trim Reset, Cylinder Power Balance, Crankshaft Sensors Relearn, Zero Point Calibration, Fuel Injector Balance, Stop/Start Reset, A/F Reset, Elec.Throttle Relearn etc. It can provides step-by-step maintenance Guide Function for VolkswageneBay/AudieBay/Skoda/Seats etc. FR-EE UPDATE for 2 YEARS,Additional Savings
  • 【Efficient Bi-Directional Control & ECU Coding】K10 ELITE can be used to verify diagnosis and pinpoint repairs needed with Powerful Active Tests, Such as Fuel Injector, Coolant Fans, Coolant Pump, Windshield Wipers, EGR Valve, Sunroof, Windows etc. It supports Online/ECU coding for vehicles, which helps to match and code after ECU replacement, personalized car settings including Light, ABSeBay Module etc. It can also unlock hidden functions like movement pointer, horn alerts, disable seat warning etc

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Last update on 2025-04-29 / Affiliate links / Images from Amazon Product Advertising API


 

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