Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352275
Complaint Date: 2020-08-31
Fail Date: 2020-02-17
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2019
Summary
VEHICLE IS PRODUCING A HARD SHIFT BETWEEN 1ST & 2ND GEAR PRIMARILY ON COLD STARTS. MORE RECENTLY IS HAS BEEN DOING MORE THROUGH OUT THE DAY BUT NOT AS SERVE. THIS STARTED AROUND 7500 MILES, CURRENTLY AT 23,000+. THE VEHICLE HAS NOW BEEN TO THREE DEALERS (6+ ATTEMPTS) WITH NO RESOLUTION. ONE DEALER TOOK THE VALVE BODY OFF FOR INSPECTION AND CLEANING. OTHER DEALERS HAVE TRIED REPROGRAMMING. LAST ATTEMPT AT REPAIR WAS THE WEEK 8/25/2020 WITH NO RESOLUTION AS THEY COULD NOT DUPLICATE THE ISSUE (HAD THE VEHICLE FOR A WEEK). THE NEXT DAY I EXPERIENCED THE HARSH SHIFT TWICE IN ONE DAY. I ALSO EXPERIENCE TRANSMISSION SLIPPAGE AT CONSTANT SPEEDS BETWEEN 45 & 60MPH. A BULLETIN CAME OUT FROM GM THE WEEK OF 8/25/2020 INDICATING NOTE TO REPAIR/REPLACE THE TRANSMISSION AS THIS IS NORMAL. HOW IS THIS NORMAL WHEN IT SHIFT SO HARD IT THROUGH THE OCCUPANTS FORWARD AND REARWARD IN THE SEAT. HOW IS THIS SAFE FOR A YOUNG CHILD/TODDLER? THIS HAS THE POTENTIAL TO CAUSE WHIPLASH IN YOUNGER CHILDREN. I HAVE IN FIRM BELIEVE THIS IS A CAUSE FOR MY NECK AND SHOULDER PAIN. AS AN ADDED NOTE: I HAVE BEEN WORKING WITH THE GM EXECUTIVE RESOLUTION TEAM ON THIS ISSUE AND AGAIN NO RESOLUTION. I AM ALSO EXPERIENCING AN ISSUE WITH THE PARKING BRAKE COMING ON BY ITSELF WHEN THE VEHICLE IS COMPLETELY OFF AND THE KEY OUT OF THE VEHICLE. AGAIN DEALERS CANNOT DUPLICATE EVEN THOUGH ONE SERVICE REP WITNESSED IT WHILE DROPPING THE VEHICLE OFF FOR SERVICE. THIS IS A SAFETY ISSUE FOR ANYONE PERFORMING BRAKE SERVICE AS THE BRAKE COULD ACTIVATE AND CAUSE A PINCH POINT. OVERALL I HAVE SEVERAL OTHER ELECTRICAL ISSUES REGARDING RADIO, DIC DISPLAY & CRUISE CONTROL. ONLY THE DIC DISPLAY HAS BEEN CORRECTED. I ALSO HAVE HAD LEAKING REAR SLIDER AND SQUEAKS IN THE FRONT LEFT DASH, RIGHT FRONT FLOORBOARD AND UPPER LH B-PILLAR. I ALSO HAD THE LEFT DASH PANEL REPLACED DUE TO A BROKEN TAB. VIDEO UPON REQUEST
Read More...NHTSA ID Number: 11352276
Complaint Date: 2020-08-31
Fail Date: 2020-08-27
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2013
Summary
VEHICLE HAD BRAKE FAILURE TO BRAKE BOOSTER ISSUES. FORD STATES NOT COVERED UNDER RECALL BUT HAVING EXACT ISSUE OF RECALL. VEHICLE WAS IN MOTION WHEN BRAKES FAILED, TURNING INTO A DAYCARE CENTER.
NHTSA ID Number: 11352277
Complaint Date: 2020-08-31
Fail Date: 2020-08-07
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: AZERA
Model Year: 2013
Summary
WHILE DRIVING ON THE HIGHWAY THE FRONT GLASS PANEL OF MY 2013 AZERA PANORAMIC SUNROOF CRACKED FROM BOTH CORNERS, SEE PICTURES. I DID NOT HEAR ANYTHING THAT WOULD CAUSE THIS TYPE OF DAMAGE. IT JUST STARTED TO FALL APART, GLASS PIECES EVERYWHERE.
Read More...NHTSA ID Number: 11352278
Complaint Date: 2020-08-31
Fail Date: 2020-05-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: FIAT
Vehicle/Equipment Model: 500X
Model Year: 2016
Summary
EVERY SINCE I PURCHASED MY 2016 FIAT 500X EASY AWD IN 2017, I'VE HAD ISSUES WITH MY HATCH LATCHING MECHANISM. I'LL BE DRIVING ALONG AND IT WILL OPEN ON IT'S OWN, WHICH IS DISCONCERTING ESP WHEN I HAVE STOWED SOMETHING AND THIS HAPPENS ON A FWY, MAJOR SAFETY CONCERN FOR THOSE DRIVING BEHIND ME! DEALER COULD FIND NOTHING WRONG, THOUGH NUMEROUS COMPLAINTS CONTINUE TO BE LOGGED ABOUT IT. THEN EARLIER THIS YEAR, I WENT TO OPEN THE HATCH AND THE RUBBER PUSH-BUTTON FELL OUT. I WAS ABLE TO GET IT BACK IN THERE BUT THAT ONLY TOOK A PASSENGER SLAMMING THE HATCH SHUT FOR ALL OF THE PARTS TO FALL OUT IN TO THE STREET. NOW IT WILL NOT OPEN FROM THE OUTSIDE NOR THE INSIDE. CALLED DEALER WHO REFUSED TO GIVE ME A BALL-PARK PRICE BUT DID SAY WHEN I DO BRING IT IN, I'LL BE CHARGED A $165 DIAGNOSTIC FEE WHETHER I HAVE IT WORKED ON OR NOT AND THAT FEE DOESN'T EVEN GO TOWARDS THE ACTUAL REPAIR/REPLACEMENT/LABOR COSTS. SERIOUSLY? I HAVE TO PAY THEM $165 JUST TO DIAGNOSE WHAT WE BOTH ALREADY KNOW WHAT IT NEEDS, BUT WOULD TAKE THEM ALL OF 5 MIN TO CONFIRM & THEN TAKES 5 DAYS FOR THE PART TO COME WHICH I'LL BE KEPT IN THE DARK FOR THAT COST UNTIL HE HANDS ME THE BILL? SINCE WHEN DO SERVICE TECHS GET PAID THE FULL HOUR FOR 5 MIN OF LOOKING - NOT DOING ANYTHING AND THEN NOT EVEN APPLY IT TOWARDS THE ACTUAL DOING?! IS THIS LEGAL?! THEY SHOULD NAME THE FEE MORE APPROPRIATELY THEN, THE JUST BECAUSE WE CAN FEE. I'VE BETTER TITLES FOR THIS PRICE GOUGING, BUT WILL REFRAIN SO THAT THIS COMPLAINT MIGHT DRIVE A RECALL FOR THIS FAULTY HATCH LATCH MECHANISIM.
NHTSA ID Number: 11352279
Complaint Date: 2020-08-31
Fail Date: 2018-08-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: MATRIX
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE PASSENGER'S SIDE AIR BAG SENSOR LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TOYOTA WHITTIER LOCATED AT 14577 E, WHITTIER BLVD, WHITTIER, CA 90605, WHO DIAGNOSED THAT THE AIR BAG COIL WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA ID Number: 11352280
Complaint Date: 2020-08-31
Fail Date: 2020-08-28
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2013
Summary
BRAKE LIGHT FLASHES AND PARKING BRAKE DOES NOT FUNCTION
Read More...NHTSA ID Number: 11352281
Complaint Date: 2020-08-31
Fail Date: 2020-08-30
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A LEFT TURN, THE PASSENGER'S SIDE DOOR SUDDENLY FLEW OPEN, ALMOST CAUSING THE PASSENGER TO BE THROWN FROM THE VEHICLE. THE VEHICLE WAS TAKEN LARRY H. MILLER FORD DRAPER (11442 S LONE PEAK PKWY, DRAPER, UT 84020, (801) 742-5237, AND THE CONTACT WAS INFORMED THAT THERE WAS AN IN-HOUSE RECALL ON THE VEHICLE FOR A DEFECTIVE DOOR LATCH. THE CONTACT STATED THAT THE DOOR FAILED TO REMAIN SECURELY CLOSED AND WAS SECURED USING A ROPE. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,630.
NHTSA ID Number: 11352282
Complaint Date: 2020-08-31
Fail Date: 2020-08-22
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: MUSTANG
Model Year: 2018
Summary
I WAS INJURED IN AN ACCIDENT ON 8/22/20 WHILE DRIVING MY 2018 MUSTANG GT. THE SIDE AIR BAGS DID NOT DEPLOY...EVEN THE INSURANCE ADJUSTER AND COLLISION SHOP ARE WONDERING WHY. MY CAR WAS TOTALED...I DO NOT BELIEVE THE AIRBAG SYSTEM WORKED AS INTENDED. I WAS HIT ON THE DRIVER SIDE WHILE TRAVELING APPROX 30MPH, THE DRIVER THAT HIT ME STATED TO POLICE THAT HE WAS GOING 45MPH.
NHTSA ID Number: 11352283
Complaint Date: 2020-08-31
Fail Date: 2020-08-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 200
Model Year: 2016
Summary
I PURCHASED THIS CAR NEW OFF THE DEALERSHIP SHOWROOM IN SUMMER OF 2017. A COUPLE DAYS AFTER HAVING IT, I WAS DRIVING DOWN A STREET IN MY HOMETOWN AND THE VEHICLE JUST SHUT COMPLETELY OFF. I WAS IN THE MIDDLE OF TRAFFIC AND BEGAN TO PANIC BECAUSE I DIDN'T WANT TO GET INTO AN ACCIDENT. I TOOK THE CAR TO THE DEALERSHIP AND THEY 'FIXED' THE ISSUE. SHORTLY AFTER, WHILE AT A STOP LIGHT, THE CAR SHUT OFF AGAIN IN TRAFFIC AND TOOK A WHILE TO RESTART. EVERYTHING IN THE VEHICLE TURNS OFF. I AGAIN TOOK IT TO THE DEALERSHIP AND THEY 'FIXED' THE ISSUE. HERE WE ARE JUST LAST WEEK, 08/15/2020 AND I'M DRIVING ON A MAJOR THRU WAY AND THE VEHICLE CUTS OFF AGAIN. THERE HAVE NEVER BEEN ANY WARNING SIGNS, LIGHTS ON THE DASHBOARD/ REASON FOR ME TO BELIEVE SOMETHING WAS WRONG. MY VEHICLE BARELY HAS 50K MILES. AFTER LOOKING UP MY VIN TO SEE IF THERE HAD BEEN A RECALL (THERE ISN'T), I DID NOTICE THAT THE YEAR PRIOR (2015) SAME MAKE AND MODEL HAVE A RECALL FOR THE SAME ELECTRICAL ISSUE I'VE BEEN COMPLAINING ABOUT. THIS MATTER IS SERIOUS AS THE CARS TURNS OFF UNEXPECTEDLY AND COULD CAUSE A TERRIBLE ACCIDENT. I WILL UPLOAD MY PAPER WORK FROM THE DEALERSHIP THE FIRST 2X. I HAVE NOT DRIVEN THE VEHICLE SINCE 8/15/20 AS I'M AFRAID THAT SOMEONE WILL GET HURT. I'VE CALLED TO REPORT THE ISSUE AT THE 888 NUMBER LISTED BUT THE PHONE JUST HANGS UP. AT THE TIME OF PURCHASE I LIVED IN NIAGARA FALLS, NY AND PURCHASED THE VEHICLE FROM JOE CECCONI'S CHRYSLER COMPLEX. I CURRENTLY LIVE IN CHARLOTTE, NC WHERE THE MOST RECENT INCIDENT OCCURRED.
NHTSA ID Number: 11352284
Complaint Date: 2020-08-31
Fail Date: 2020-08-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2018
Summary
WAS ON A DRIVEWAY WITH INCLINE TOWING A TRAILER 500 LBS, LOOPING AROUND STARTED DOWN IN GEAR SHIFTED THEN FREE WHEELED 20 TO 30 FEET SLAMMED INTO GEAR. SECOND TIME IT HAD HAPPENED. FIRST TIME AROUND A CORNER WITH A TRAILER SAME THING, FREE WHEELED THEN SLAMMED INTO GEAR. I HAVE LESS THEN 20,000 MILES ON THE TRUCK. EVERY TIME I GO AROUND THE CORNER TRUCK SHIFT HARD. THIS HAS ALWAYS BEEN ON A CITY STREET WHILE THE TRUCK IS IN MOTION. THE FREE WHEELING WAS AN UNSAFE CONDITION. TRANSMISSION IS THE FAULTY PART.
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